Lynda Using Customer Surveys to Improve Service with Jeff Toister

Lynda Using Customer Surveys to Improve Service with Jeff Toister

Name	Lynda - Using Customer Surveys to Improve Service with Jeff Toister	DOWNLOAD Copy Link Trouble downloading? see How To
Total Size	331.6 MB
Total Files	19
Hash	EFB1F31167F4FD35146FEE74126AAEC90ED90FE9

/01. Introduction/
01_01-Welcome.mp4	6.3 MB
01_02-Getting the most out of this course.mp4	8.8 MB
01_03-Understanding survey limitations.mp4	19.5 MB
/02. Designing Surveys/
02_01-Establishing a survey goal.mp4	19.6 MB
02_02-Exploring survey types.mp4	21.0 MB
02_03-Searching for survey alternatives.mp4	16.1 MB
02_04-Choosing a delivery method.mp4	24.3 MB
02_05-Increasing response rates.mp4	27.1 MB
/03. Writing Survey Questions/
03_01-Evaluating question types.mp4	15.8 MB
03_02-Reducing the number of questions.mp4	20.0 MB
03_03-Creating scaled questions.mp4	22.8 MB
03_04-Writing effective questions.mp4	14.9 MB
/04. Analyzing Survey Data/
04_01-Using analysis to gain insight.mp4	20.9 MB
04_02-Drilling down to find answers.mp4	21.1 MB
04_03-Conducting text analysis.mp4	28.3 MB
/05. Conclusion/
05_01-Using insight to improve service.mp4	19.3 MB
05_02-Avoiding common pitfalls.mp4	14.0 MB
05_03-Next steps.mp4	11.6 MB
/Exercice Files/
Ex_Files_CustomerSurveys.zip	107.6 KB
Total files 19