CBTN89 | 89E8369731AB5887D6CA188C139778CFF5005973

CBTN89

Name	CBTN89	DOWNLOAD Copy Link
Total Size	1.4 GB
Total Files	81
Hash	89E8369731AB5887D6CA188C139778CFF5005973

/1 - Working Effectively from Home/
1 - Introduction.mp4	7.1 MB
2 - Creating the Right Environment.mp4	16.1 MB
3 - Planning Your Day.mp4	15.2 MB
4 - Carry On Collaborating!.mp4	29.9 MB
5 - Maintain Human Contact.mp4	16.5 MB
6 - Managing Remote Teams.mp4	19.8 MB
7 - Review.mp4	7.3 MB
/10 - Interacting Professionally with Customers/
1 - Introduction: Why Does it Matter?.mp4	17.2 MB
2 - Connecting with the Customer.mp4	20.2 MB
3 - Listening to Customers.mp4	17.7 MB
4 - Speaking to Customers on the Phone.mp4	18.3 MB
5 - Being Professional with Email and Chat.mp4	17.3 MB
6 - Handling Difficult Situations.mp4	18.4 MB
7 - Review.mp4	20.9 MB
/2 - Time Management Strategies/
1 - Introducing Time Management Strategies.mp4	15.3 MB
2 - When's Your Most Productive Time?.mp4	20.0 MB
3 - Planning Your Day.mp4	25.5 MB
4 - Dealing with Procrastination.mp4	25.4 MB
5 - Focus, Focus, Focus.mp4	24.4 MB
6 - The Pomodoro Technique.mp4	8.6 MB
7 - Being Smart with Technology.mp4	26.8 MB
8 - Reviewing Time Management Strategies.mp4	8.1 MB
/3 - Respect in the Workplace/
1 - The Small Print.mp4	5.3 MB
10 - Creating a Respectful Workplace is Everyone's Job.mp4	13.0 MB
2 - Diversity & Inclusion (D&I) Overview.mp4	9.1 MB
3 - Caring About D&I.mp4	11.6 MB
4 - Harassment in the Workplace.mp4	12.6 MB
5 - Understanding Bias.mp4	12.2 MB
6 - Cultural Differences.mp4	12.7 MB
7 - What is Appropriate?.mp4	19.4 MB
8 - Handling Harassment.mp4	11.0 MB
9 - Being Inclusive.mp4	9.2 MB
/4 - Uncomfortable Conversations/
1 - Introduction.mp4	13.4 MB
2 - Preparing for the Conversation.mp4	12.2 MB
3 - Leading the Conversation.mp4	17.2 MB
4 - Mastering Your Emotions!.mp4	11.1 MB
5 - Seeking to Understand.mp4	15.6 MB
6 - When Things Don't Go to Plan.mp4	16.5 MB
7 - Unexpected Uncomfortable Conversations.mp4	14.5 MB
8 - Review.mp4	10.3 MB
/5 - Manage Conflict/
1 - Why Do Conflicts Occur?.mp4	14.1 MB
2 - Understanding Your Reaction to Conflict.mp4	19.7 MB
3 - The Avoiding Conflict Style.mp4	17.4 MB
4 - The Competing Conflict Style.mp4	16.9 MB
5 - The Accommodating Conflict Style.mp4	15.3 MB
6 - The Compromising Conflict Style.mp4	14.9 MB
7 - The Collaborating Conflict Style.mp4	21.2 MB
8 - Helping a Team Resolve Their Conflicts.mp4	27.1 MB
9 - Reviewing Conflict Management Strategies.mp4	11.0 MB
/6 - Effective Teams/
1 - A Group or a Team?.mp4	22.0 MB
2 - Characteristics of Effective Teams.mp4	21.1 MB
3 - Embracing Diversity.mp4	20.8 MB
4 - Team Roles.mp4	22.3 MB
5 - Virtual or Distributed Teams.mp4	24.3 MB
6 - Agile Teams.mp4	20.5 MB
7 - Effective Teams Review.mp4	9.6 MB
/7 - Lead a Project Team/
1 - Welcome to Lead a Project Team.mp4	10.2 MB
2 - Management vs. Leadership.mp4	17.3 MB
3 - Different Types of Power.mp4	21.5 MB
4 - Qualities of a Leader.mp4	15.0 MB
5 - Leadership Styles.mp4	17.5 MB
6 - Empowering the Team.mp4	17.2 MB
7 - Supporting Team Performance.mp4	23.4 MB
8 - Motivating and Rewarding the Team.mp4	25.0 MB
9 - Review of Lead a Project Team.mp4	10.6 MB
/8 - GDPR Awareness/
1 - Introducing GDPR.mp4	18.1 MB
2 - Some Definitions and Who's Who.mp4	17.5 MB
3 - The 7 Principles of GDPR.mp4	20.7 MB
4 - The 6 Lawful Bases for Processing Personal Data.mp4	23.8 MB
5 - Special Category and Criminal Offence Data.mp4	14.4 MB
6 - Individual Rights.mp4	24.8 MB
7 - GDPR Compliance.mp4	22.5 MB
8 - Data Privacy in the Real World.mp4	18.9 MB
/9 - Successful Presentations/
1 - Introduction.mp4	11.2 MB
2 - WHO is your Audience?.mp4	15.0 MB
3 - WHY are you Giving this Presentation?.mp4	15.1 MB
4 - WHAT are you Going to Cover?.mp4	17.6 MB
5 - HOW will you Deliver your Message?.mp4	20.6 MB
6 - WHEN are you Delivering the Presentation?.mp4	14.4 MB
7 - WHERE will the Presentation be?.mp4	15.0 MB
8 - Presenting Tips.mp4	16.2 MB
Total files 81