Lynda Delivering Bad News to Customer | 611E0F702CF8DDDC8AC6871DA46D48095CE22F0C

Lynda Delivering Bad News to Customer

Name	Lynda - Delivering Bad News to a Customer	DOWNLOAD Copy Link
Total Size	356.8 MB
Total Files	15
Hash	611E0F702CF8DDDC8AC6871DA46D48095CE22F0C

/04. Communication Channels/
01. Email.mp4	19.0 MB
03. Phone.mp4	22.2 MB
04. Face-to-face interactions.mp4	22.3 MB
02. Text or chat.mp4	26.2 MB
/02. The Four Keys to Delivering Bad News/
02. Acknowledge concern.mp4	19.3 MB
04. Offer alternatives.mp4	23.1 MB
01. Be clear and unequivocal.mp4	25.5 MB
03. Be open to and encourage questions.mp4	26.7 MB
/03. What to Do in Specific Situations That Call for Bad News/
02. It's impossible to do.mp4	19.9 MB
03. When you have to say no.mp4	21.6 MB
01. Policy conflicts.mp4	25.8 MB
/05. Conclusion/
01. Next steps.mp4	20.4 MB
/00. Introduction/
01. Welcome.mp4	22.4 MB
/01. The Problem - Not Knowing How to Break Bad News to a Costumer/
02. The solution The four keys.mp4	30.3 MB
01. How most people get it wrong.mp4	32.1 MB
Total files 15