CBT Nuggets ITIL Intermedidate Lifecycle CSI | DBE1CC362C74FB506F42CF0EDC8B56642C6EADB5

CBT Nuggets ITIL Intermedidate Lifecycle CSI

Name	CBT Nuggets - ITIL Intermedidate Lifecycle - CSI	DOWNLOAD Copy Link Trouble downloading? see How To
Total Size	2.5 GB
Total Files	49
Hash	DBE1CC362C74FB506F42CF0EDC8B56642C6EADB5

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01 - Introduction.mp4	43.4 MB
02 - Terminology Ice Review.mp4	59.0 MB
03 - CSI - Purpose and Objectives.mp4	32.9 MB
04 - CSI - Scope and Business Value.mp4	55.3 MB
05 - The CSI Approach.mp4	36.3 MB
06 - CSI Principles- Service Level Management and Ownership.mp4	42.2 MB
07 - CSI Principles- Deming Cycle and Knowledge Management.mp4	45.8 MB
08 - CSI Principles- Service Measurement and Baselines.mp4	38.4 MB
09 - CSI Principles- ITSM Framework and IT Governance.mp4	43.3 MB
10 - Seven Step Improvement Process - Purpose and Objectives.mp4	52.5 MB
11 - The Seven-Step Improvement Process- Scope and Business Value.mp4	39.3 MB
12 - The Seven-Step Improvement Process- Policies and Principles.mp4	35.9 MB
13 - The Seven-Step Improvement Process- Basics.mp4	50.5 MB
14 - The Seven-Step Improvement Process Step 1 Identification.mp4	54.3 MB
15 - The Seven-Step Improvement Process Step 2 Define the Data.mp4	46.0 MB
16 - The Seven-Step Improvement Process Step 3 Gather the Data.mp4	72.0 MB
17 - The Seven-Step Improvement Process Step 4 Process Data.mp4	51.0 MB
18 - The Seven-Step Improvement Process Step 5 Analyze Data.mp4	41.3 MB
19 - The Seven-Step Improvement Process Step 6 Present and Report.mp4	75.5 MB
20 - The Seven-Step Improvement Process Step 7 Implementation.mp4	59.2 MB
21 - The Seven-Step Improvement Process Triggers, Challenges, and CSFs.mp4	65.7 MB
22 - CSI Methods and Techniques - Assessments.mp4	78.2 MB
23 - CSI Methods and Techniques - Gap Analysis.mp4	26.5 MB
24 - CSI Methods and Techniques - Benchmarking Introduction.mp4	46.4 MB
25 - CSI Methods and Techniques - Benchmarking Continued.mp4	62.1 MB
26 - CSI Methods and Techniques - Service Measurement.mp4	67.8 MB
27 - CSI Methods and Techniques - Metrics and KPIs.mp4	81.3 MB
28 - CSI Methods and Techniques - Balanced Scorecard.mp4	51.4 MB
29 - CSI Methods and Techniques - SWOT Analysis.mp4	35.0 MB
30 - CSI Methods and Techniques - ROI and Business Cases.mp4	56.8 MB
31 - CSI Methods and Techniques - Service Reporting.mp4	57.4 MB
32 - CSI Methods and Techniques - Availability Management.mp4	38.0 MB
33 - CSI Methods and Techniques - Capacity Management, BCM and ITSCM.mp4	44.0 MB
34 - CSI Methods and Techniques - Problem, Knowledge, and Risk Management.mp4	65.2 MB
35 - Organizing for CSI - Primary Roles.mp4	62.2 MB
36 - Organizing for CSI - Support Roles in the Seven-Step Improvement Process.mp4	49.1 MB
37 - Technology Considerations - ITSM Suites, Incident, Problem, Change, and Release_Deployment Management tools.mp4	59.6 MB
38 - Technology Considerations - Event, Automated Incident_Problem Resolution, and Business Intelligence Tools.mp4	59.5 MB
39 - Implementing CSI - Getting started.mp4	52.6 MB
40 - ITSM Governance.mp4	40.4 MB
41 - CSI and Organizational Change - Overview.mp4	46.3 MB
42 - Kotter's 8 Steps - Step 1 and 2 - Urgency and Guiding Coalition.mp4	35.7 MB
43 - Kotter's 8 Steps - Step 3 and 4 - Create a vision and Communicate a vision.mp4	46.6 MB
44 - Kotter's 8 Steps - Step 5 and 6 - Empower your people and Gain Quick Wins.mp4	28.4 MB
45 - Kotter's 8 Steps - Step 7 and 8 - Consolidate improvements and Institutionalize the change.mp4	41.7 MB
46 - CSI, Culture and Communication.mp4	63.5 MB
47 - Implementation Challenges, CSFs, and Risks.mp4	48.3 MB
48 - ITIL - CSI Exam Cram #1.mp4	58.1 MB
49 - ITIL - CSI Exam Cram #2.mp4	60.9 MB
Total files 49