Cert Prep ITIL Foundations | F1E8C3F30A6AF4526EB4D4168455F297E82D5943

Cert Prep ITIL Foundations

Name	Cert Prep_ ITIL Foundations	DOWNLOAD Copy Link Trouble downloading? see How To
Total Size	9.2 GB
Total Files	204
Last Seen	2025-07-16 23:38
Hash	F1E8C3F30A6AF4526EB4D4168455F297E82D5943

/03 Service Management as a Practice/
008 Other quality frameworks_ ISO_IEC 20000 and the Plan-Do-Check-Act (PDCA) model.mp4	277.6 MB
001 IT today IT opportunity-en.srt	10.4 KB
001 IT today IT opportunity.mp4	100.2 MB
002 What is a service_-en.srt	9.3 KB
002 What is a service_.mp4	96.9 MB
003 What is service management_-en.srt	6.6 KB
003 What is service management_.mp4	64.2 MB
004 What comprises value_-en.srt	6.4 KB
004 What comprises value_.mp4	66.4 MB
005 The 4 Ps of service design-en.srt	4.4 KB
005 The 4 Ps of service design.mp4	47.5 MB
006 Key IT service management roles-en.srt	7.5 KB
006 Key IT service management roles.mp4	77.8 MB
007 Governance-en.srt	4.6 KB
007 Governance.mp4	48.4 MB
008 Other quality frameworks_ ISO_IEC 20000 and the Plan-Do-Check-Act (PDCA) model-en.srt	26.0 KB
009 Summary_ Service management as a practice-en.srt	7.7 KB
009 Summary_ Service management as a practice.mp4	70.1 MB
/01 Introduction/
001 Welcome objective and schedule.mp4	57.4 MB
002 Certification exam-en.srt	4.2 KB
002 Certification exam.mp4	40.5 MB
003 Qualification scheme-en.srt	7.6 KB
003 Qualification scheme.mp4	77.0 MB
001 Welcome objective and schedule-en.srt	6.1 KB
/02 Service Life Cycle/
001 What is ITIL_-en.srt	10.3 KB
001 What is ITIL_.mp4	110.9 MB
002 Components and phases of a service life cycle-en.srt	11.4 KB
002 Components and phases of a service life cycle.mp4	117.9 MB
003 Main concepts of the service life cycle-en.srt	11.5 KB
003 Main concepts of the service life cycle.mp4	97.0 MB
004 Summary_ Service life cycle-en.srt	9.6 KB
004 Summary_ Service life cycle.mp4	96.3 MB
/04 Key Principles Models and Concepts/
001 Processes-en.srt	15.2 KB
001 Processes.mp4	142.9 MB
002 Processes tools and automation-en.srt	10.8 KB
002 Processes tools and automation.mp4	105.6 MB
003 Functions-en.srt	7.1 KB
003 Functions.mp4	74.0 MB
004 Specific roles-en.srt	15.4 KB
004 Specific roles.mp4	164.8 MB
005 The Responsible Accountable Contribution Informed (RACI) model-en.srt	5.0 KB
005 The Responsible Accountable Contribution Informed (RACI) model.mp4	50.6 MB
006 Risk management-en.srt	8.0 KB
006 Risk management.mp4	84.1 MB
007 Business case-en.srt	4.7 KB
007 Business case.mp4	46.8 MB
008 Communication-en.srt	6.8 KB
008 Communication.mp4	66.1 MB
009 Service portfolio pipeline and catalog-en.srt	7.8 KB
009 Service portfolio pipeline and catalog.mp4	76.0 MB
010 Prioritization-en.srt	6.9 KB
010 Prioritization.mp4	74.7 MB
011 Summary_ Key principles models and concepts-en.srt	6.3 KB
011 Summary_ Key principles models and concepts.mp4	62.7 MB
/05 Life-Cycle Phases/
001 Service Strategy_ Goal scope processes and key concepts-en.srt	12.8 KB
001 Service Strategy_ Goal scope processes and key concepts.mp4	131.5 MB
002 Service Strategy_ Value creation-en.srt	10.4 KB
002 Service Strategy_ Value creation.mp4	97.8 MB
003 Value to the business of Service Strategy-en.srt	5.7 KB
003 Value to the business of Service Strategy.mp4	57.4 MB
004 Service Design_ Goal scope processes and key concepts-en.srt	10.9 KB
004 Service Design_ Goal scope processes and key concepts.mp4	113.8 MB
005 Five aspects of Service Design-en.srt	7.5 KB
005 Five aspects of Service Design.mp4	71.5 MB
006 Service Design package-en.srt	4.3 KB
006 Service Design package.mp4	48.1 MB
007 Value to the business of Service Design-en.srt	5.5 KB
007 Value to the business of Service Design.mp4	50.6 MB
008 Service Transition_ Goal scope processes and key concepts-en.srt	12.9 KB
008 Service Transition_ Goal scope processes and key concepts.mp4	132.0 MB
009 Service Knowledge Management System-en.srt	9.3 KB
009 Service Knowledge Management System.mp4	101.4 MB
010 Value to the business of Service Transition-en.srt	8.3 KB
010 Value to the business of Service Transition.mp4	82.5 MB
011 Service Operation_ Purpose scope processes and key concepts-en.srt	10.7 KB
011 Service Operation_ Purpose scope processes and key concepts.mp4	107.3 MB
012 Value to the business of Service Operation-en.srt	6.1 KB
012 Value to the business of Service Operation.mp4	65.9 MB
013 Continual Service Improvement_ Goal process and key concepts-en.srt	11.9 KB
013 Continual Service Improvement_ Goal process and key concepts.mp4	115.6 MB
014 Service measurement systems and metrics-en.srt	17.0 KB
014 Service measurement systems and metrics.mp4	165.9 MB
015 The Continual Service Improvement register-en.srt	5.8 KB
015 The Continual Service Improvement register.mp4	57.0 MB
016 The Continual Service Improvement model-en.srt	6.0 KB
016 The Continual Service Improvement model.mp4	64.1 MB
017 The Plan-Do-Check-Act (PDCA) model-en.srt	3.3 KB
017 The Plan-Do-Check-Act (PDCA) model.mp4	38.0 MB
018 Value to the business of Continual Service Improvement-en.srt	3.0 KB
018 Value to the business of Continual Service Improvement.mp4	34.5 MB
019 Integration of the five core phases-en.srt	3.4 KB
019 Integration of the five core phases.mp4	34.9 MB
020 Summary_ Life-cycle phases-en.srt	9.6 KB
020 Summary_ Life-cycle phases.mp4	96.3 MB
/06 Life-Cycle Processes_ Part One/
001 Service Strategy_ Phase and processes overview-en.srt	3.1 KB
001 Service Strategy_ Phase and processes overview.mp4	32.3 MB
002 Service portfolio management-en.srt	13.1 KB
002 Service portfolio management.mp4	120.9 MB
003 Financial management for IT services-en.srt	7.9 KB
003 Financial management for IT services.mp4	78.8 MB
004 Business relationship management-en.srt	11.5 KB
004 Business relationship management.mp4	103.5 MB
005 Service Design_ Phase and processes overview-en.srt	3.8 KB
005 Service Design_ Phase and processes overview.mp4	44.5 MB
006 Service Design coordination-en.srt	10.6 KB
006 Service Design coordination.mp4	105.0 MB
007 Service Catalog key concepts-en.srt	9.0 KB
007 Service Catalog key concepts.mp4	90.1 MB
008 More Service Catalog key concepts-en.srt	9.0 KB
008 More Service Catalog key concepts.mp4	85.5 MB
009 Service Level Management_ Overview and key concepts-en.srt	19.8 KB
009 Service Level Management_ Overview and key concepts.mp4	200.6 MB
010 Key activities of Service Level Management-en.srt	7.7 KB
010 Key activities of Service Level Management.mp4	79.9 MB
011 Interfaces with Service Level Management-en.srt	6.3 KB
011 Interfaces with Service Level Management.mp4	66.3 MB
012 Availability management-en.srt	18.2 KB
012 Availability management.mp4	178.9 MB
013 Capacity management-en.srt	16.5 KB
013 Capacity management.mp4	175.2 MB
014 IT Service Continuity Management-en.srt	23.1 KB
014 IT Service Continuity Management.mp4	226.1 MB
015 Security management-en.srt	13.0 KB
015 Security management.mp4	144.0 MB
016 Supplier management-en.srt	10.0 KB
016 Supplier management.mp4	101.9 MB
/07 Life-Cycle Processes_ Part Two/
001 Service Transition_ Phase and process overview-en.srt	4.2 KB
001 Service Transition_ Phase and process overview.mp4	44.2 MB
002 Transition Planning and Support-en.srt	8.2 KB
002 Transition Planning and Support.mp4	72.9 MB
003 Service Asset and Configuration Management-en.srt	14.1 KB
003 Service Asset and Configuration Management.mp4	131.3 MB
004 Configuration Management System-en.srt	12.8 KB
004 Configuration Management System.mp4	126.9 MB
005 Definitive Media Library-en.srt	5.7 KB
005 Definitive Media Library.mp4	62.0 MB
006 Change management-en.srt	25.5 KB
006 Change management.mp4	257.1 MB
007 Change models-en.srt	6.5 KB
007 Change models.mp4	67.1 MB
008 Change Advisory Board and Emergency Change Advisory Board-en.srt	8.9 KB
008 Change Advisory Board and Emergency Change Advisory Board.mp4	91.5 MB
009 Activities of change management-en.srt	9.8 KB
009 Activities of change management.mp4	97.5 MB
010 The seven Rs of change management-en.srt	5.3 KB
010 The seven Rs of change management.mp4	50.4 MB
011 Change management interfaces-en.srt	12.1 KB
011 Change management interfaces.mp4	127.8 MB
012 Release and Deployment Management-en.srt	18.4 KB
012 Release and Deployment Management.mp4	175.0 MB
013 The four phases of Release and Deployment Management-en.srt	8.6 KB
013 The four phases of Release and Deployment Management.mp4	83.9 MB
014 Knowledge management-en.srt	4.2 KB
014 Knowledge management.mp4	44.1 MB
015 Data Information Knowledge Wisdom structure-en.srt	2.6 KB
015 Data Information Knowledge Wisdom structure.mp4	22.7 MB
016 Service Knowledge Management System-en.srt	6.0 KB
016 Service Knowledge Management System.mp4	69.0 MB
017 Service Operation_ Phase and process overview-en.srt	3.1 KB
017 Service Operation_ Phase and process overview.mp4	35.2 MB
018 Event management-en.srt	17.3 KB
018 Event management.mp4	160.7 MB
019 Incident management-en.srt	13.2 KB
019 Incident management.mp4	130.4 MB
020 Key concepts of incident management-en.srt	6.2 KB
020 Key concepts of incident management.mp4	68.4 MB
021 Incident models-en.srt	4.0 KB
021 Incident models.mp4	37.7 MB
022 Activities of incident management-en.srt	13.3 KB
022 Activities of incident management.mp4	125.2 MB
023 Incident-management interfaces-en.srt	8.3 KB
023 Incident-management interfaces.mp4	82.5 MB
024 Problem management-en.srt	9.4 KB
024 Problem management.mp4	98.2 MB
025 Key concepts of problem management-en.srt	7.4 KB
025 Key concepts of problem management.mp4	69.2 MB
026 Problem-management activities-en.srt	14.0 KB
026 Problem-management activities.mp4	142.0 MB
027 Problem-management interfaces-en.srt	6.1 KB
027 Problem-management interfaces.mp4	69.1 MB
028 Request fulfillment-en.srt	9.4 KB
028 Request fulfillment.mp4	97.1 MB
029 Access management-en.srt	6.4 KB
029 Access management.mp4	67.9 MB
030 Continual Service Improvement_ Phase and process overview-en.srt	1.9 KB
030 Continual Service Improvement_ Phase and process overview.mp4	19.6 MB
031 Seven-step improvement process-en.srt	5.9 KB
031 Seven-step improvement process.mp4	61.0 MB
032 Summary_ Life-cycle processes-en.srt	3.1 KB
032 Summary_ Life-cycle processes.mp4	32.8 MB
/08 Service-Management Functions/
001 Functions overview-en.srt	4.9 KB
001 Functions overview.mp4	54.5 MB
002 Service Desk organizational structure-en.srt	8.8 KB
002 Service Desk organizational structure.mp4	94.5 MB
003 Service Desk and objectives-en.srt	12.9 KB
003 Service Desk and objectives.mp4	127.1 MB
004 Technical management-en.srt	5.7 KB
004 Technical management.mp4	56.8 MB
005 IT operations management-en.srt	6.8 KB
005 IT operations management.mp4	67.5 MB
006 Application management-en.srt	7.7 KB
006 Application management.mp4	77.3 MB
007 Summary_ Functions-en.srt	3.7 KB
007 Summary_ Functions.mp4	35.7 MB
Total files 204