DevCourseWeb com Udemy Service Management Key Performance Indicators and Reporting

DevCourseWeb com Udemy Service Management Key Performance Indicators and Reporting

Name	[ DevCourseWeb.com ] Udemy - Service Management Key Performance Indicators and Reporting	DOWNLOAD Copy Link Trouble downloading? see How To
Total Size	2.1 GB
Total Files	124
Last Seen	2025-07-21 00:35
Hash	F0676A4DAD59C9EA4D4B19A68ED269D369CCD7D1

/
Get Bonus Downloads Here.url	0.2 KB
/.../1 - Welcome and Introduction/
1 - Welcome Quiz.html	0.0 KB
1 - Welcome to the course.html	1.7 KB
2 - Mind the gap An introduction to what you'll learn English.vtt	4.7 KB
2 - Mind the gap An introduction to what you'll learn.mp4	57.6 MB
3 - Observing and Recognizing Trends English.vtt	4.2 KB
3 - Observing and Recognizing Trends.mp4	46.8 MB
4 - Lies, D mn Lies and Statistics English.vtt	2.3 KB
4 - Lies, D mn Lies and Statistics.mp4	20.7 MB
5 - On overview of what you can expect English.vtt	5.3 KB
5 - On overview of what you can expect.mp4	42.3 MB
6 - About learning How to get the most value English.vtt	4.7 KB
6 - About learning How to get the most value.mp4	30.4 MB
7 - Download the course workbook.html	0.7 KB
7 - KPI-and-reporting-workbook-final.pdf	1.6 MB
8 - How your mind processes information English.vtt	9.4 KB
8 - How your mind processes information.mp4	101.2 MB
9 - Getting to know your instructor and learning community English.vtt	5.5 KB
9 - Getting to know your instructor and learning community.mp4	49.9 MB
/.../2 - Service Management Common Terminology/
10 - Common Terminology and Best Practices English.vtt	6.2 KB
10 - Common Terminology and Best Practices.mp4	62.1 MB
10 - Process-Definitions.pdf	47.8 KB
11 - Putting it all together solutions approach English.vtt	5.1 KB
11 - Putting it all together solutions approach.mp4	56.8 MB
12 - Process-Definitions.pdf	47.8 KB
12 - Service Management Best Practice Processes English.vtt	8.4 KB
12 - Service Management Best Practice Processes.mp4	68.7 MB
13 - Introduction Case Study English.vtt	4.7 KB
13 - Introduction Case Study.mp4	60.9 MB
13 - Introduction-Case.pdf	52.4 KB
14 - Exercise 1 Getting Started In Your New Role English.vtt	2.9 KB
14 - Exercise 1 Getting Started In Your New Role.mp4	30.4 MB
14 - Exercise-1.pdf	84.5 KB
2 - Service Management Quiz.html	0.0 KB
/.../3 - Service Management Reports and Metrics/
15 - Hips Don't Lie - but what about numbers.mp4	22.2 MB
15 - Hips Don't Lie English.vtt	2.2 KB
16 - What is a report English.vtt	5.4 KB
16 - What is a report.mp4	44.5 MB
17 - Exercise 2 Who's who English.vtt	2.5 KB
17 - Exercise 2 Who's who.mp4	28.5 MB
17 - Exercise-2.pdf	68.0 KB
18 - Reporting Goals and Examples English.vtt	9.4 KB
18 - Reporting Goals and Examples.mp4	76.5 MB
18 - Reporting-Examples.pdf	48.9 KB
19 - Reporting Data Presentation, Quality and Ownership English.vtt	6.1 KB
19 - Reporting Data Presentation, Quality and Ownership.mp4	55.8 MB
20 - Interpreting your data with Pivot tables English.vtt	9.7 KB
20 - Interpreting your data with Pivot tables.mp4	105.7 MB
21 - Exercise 3 Your team English.vtt	3.1 KB
21 - Exercise 3 Your team.mp4	35.6 MB
21 - Exercise-3.pdf	68.1 KB
22 - Forget about the numbers.html	2.1 KB
3 - Metrics Quiz.html	0.0 KB
/.../4 - Service Management Key Performance Indicators/
23 - Key Performance Indicators English.vtt	1.4 KB
23 - Key Performance Indicators.mp4	24.2 MB
24 - Bob It has to get better English.vtt	2.6 KB
24 - Bob It has to get better.mp4	37.6 MB
25 - Exercise 5 Measuring Workload English.vtt	2.0 KB
25 - Exercise 5 Measuring Workload.mp4	23.1 MB
25 - Exercise-5.pdf	78.9 KB
26 - Mindset Why some numbers work - and some don't.mp4	72.5 MB
26 - Mindset Why some numbers work English.vtt	6.7 KB
27 - Creating value Build your service management report English.vtt	2.1 KB
27 - Creating value Build your service management report.mp4	25.7 MB
28 - Performance Indicators Service Management examples English.vtt	17.7 KB
28 - Performance Indicators Service Management examples.mp4	127.2 MB
28 - Performance-Indicator-Examples.pdf	50.9 KB
29 - Exercise 6 Team Meeting English.vtt	3.2 KB
29 - Exercise 6 Team Meeting.mp4	32.0 MB
29 - Exercise-6.pdf	60.4 KB
30 - Finding motivation to go for gold English.vtt	7.1 KB
30 - Finding motivation to go for gold.mp4	52.0 MB
31 - The glorification of busy.html	0.0 KB
4 - KPI Quiz.html	0.0 KB
/.../5 - Process Improvement and Setting Goals/
32 - Quality control for your service management organization English.vtt	4.1 KB
32 - Quality control for your service management organization.mp4	48.1 MB
33 - Example Incident Management Goal Setting English.vtt	4.4 KB
33 - Example Incident Management Goal Setting.mp4	48.4 MB
34 - Exercise 7 Identifying problems English.vtt	2.6 KB
34 - Exercise 7 Identifying problems.mp4	27.1 MB
34 - Exercise-7.pdf	60.2 KB
35 - Taking action and setting a service management goal English.vtt	3.2 KB
35 - Taking action and setting a service management goal.mp4	33.6 MB
36 - Setting smart service management goals English.vtt	5.1 KB
36 - Setting smart service management goals.mp4	42.9 MB
37 - Setting even smarter service management goals English.vtt	4.2 KB
37 - Setting even smarter service management goals.mp4	32.9 MB
38 - Exercise 9 Scheduling your workload English.vtt	2.3 KB
38 - Exercise 9 Scheduling your workload.mp4	22.3 MB
38 - Exercise-9.pdf	60.3 KB
39 - Why 100% doesn't work English.vtt	7.5 KB
39 - Why 100% doesn't work.mp4	51.6 MB
40 - Homework Start putting it together English.vtt	2.5 KB
40 - Homework Start putting it together.mp4	23.7 MB
5 - Setting Goals Quiz.html	0.0 KB
/.../6 - Putting It All Together/
41 - Putting it all together English.vtt	1.6 KB
41 - Putting it all together.mp4	20.3 MB
42 - Exercise 10 Trends in your organization English.vtt	3.1 KB
42 - Exercise 10 Trends in your organization.mp4	31.3 MB
42 - Exercise-10.pdf	80.6 KB
43 - Organizational Change Management Where to start after you finish this course English.vtt	6.4 KB
43 - Organizational Change Management Where to start after you finish this course.mp4	64.2 MB
44 - Exercise 11 Areas for improvement English.vtt	3.0 KB
44 - Exercise 11 Areas for improvement.mp4	31.5 MB
44 - Exercise-11.pdf	68.2 KB
45 - Next steps in bringing together your People, Processes and Technology English.vtt	4.9 KB
45 - Next steps in bringing together your People, Processes and Technology.mp4	32.9 MB
46 - Keep Service Management Simple English.vtt	3.8 KB
46 - Keep Service Management Simple.mp4	25.1 MB
47 - Where to start your improvement cycle English.vtt	4.0 KB
47 - Where to start your improvement cycle.mp4	37.8 MB
48 - Exercise 12 Development and Growth English.vtt	2.4 KB
48 - Exercise 12 Development and Growth.mp4	25.1 MB
48 - Exercise-12.pdf	76.6 KB
49 - Taking action and achieving your goals English.vtt	6.4 KB
49 - Taking action and achieving your goals.mp4	70.1 MB
49 - Top-5-Action-List.pdf	43.7 KB
50 - Trying something new.html	2.4 KB
51 - Final thoughts and wrap up English.vtt	5.8 KB
51 - Final thoughts and wrap up.mp4	65.2 MB
6 - Putting it all together quiz.html	0.0 KB
/~Get Your Files Here !/
Bonus Resources.txt	0.4 KB
Service Management Key Performance Indicators and Reporting.jpg	17.2 KB
Service Management Key Performance Indicators and Reporting.txt	6.4 KB
Total files 124