FreeCourseSite com Udemy Salesforce Certification Service Cloud Rapid Exam Prep

FreeCourseSite com Udemy Salesforce Certification Service Cloud Rapid Exam Prep

Name	[FreeCourseSite.com] Udemy - Salesforce Certification Service Cloud Rapid Exam Prep	DOWNLOAD Copy Link
Total Size	731.3 MB
Total Files	139
Hash	1FC7C69A22211EE89765CD9574D7579E802C8C39

/1. Getting Started with Rapid Exam Prep/
1. Introduction.mp4	19.0 MB
1. Introduction.vtt	4.3 KB
2. Exam Study Guide.html	2.1 KB
2.1 Official Study Guide Service Cloud Consultant Exam.html	0.1 KB
3. Activity for Service Cloud Beginners.html	0.6 KB
3.1 Trailhead - Keep Customers Happy with Service Cloud.html	0.1 KB
/10. Topic 8 Integration and Data Management/
1. Pre-test How much do you know about Integration and Data Management.html	0.3 KB
2. Integration and Data Management Question 8.1 - Reporting Integration.mp4	16.6 MB
2. Integration and Data Management Question 8.1 - Reporting Integration.vtt	2.9 KB
3. Integration and Data Management Question 8.2 - Legacy Data Migration.mp4	10.8 MB
3. Integration and Data Management Question 8.2 - Legacy Data Migration.vtt	2.1 KB
4. Integration and Data Management Question 8.3 - Legacy Migration Criteria.mp4	12.1 MB
4. Integration and Data Management Question 8.3 - Legacy Migration Criteria.vtt	2.4 KB
5. Integration and Data Management Question 8.4 - Case Data Quality.mp4	10.2 MB
5. Integration and Data Management Question 8.4 - Case Data Quality.vtt	2.5 KB
6. Integration and Data Management Question 8.5 - Batch Integration.mp4	9.8 MB
6. Integration and Data Management Question 8.5 - Batch Integration.vtt	1.8 KB
7. Integration and Data Management Question 8.6 - Transaction Volume.mp4	12.7 MB
7. Integration and Data Management Question 8.6 - Transaction Volume.vtt	2.8 KB
8. Activity Integration and Data Management Quiz.html	0.2 KB
/11. Wrap-up/
1. You made it to the end!.html	1.1 KB
/12. Bonus Final Practice Exam/
1. Bonus Final Practice Exam.html	4.4 KB
/2. Topic 1 Industry Knowledge/
1. Pre-test How much do you know about Industry Knowledge.html	0.3 KB
2. Industry Knowledge Question 1.1 - Common Contact Center Systems.mp4	15.3 MB
2. Industry Knowledge Question 1.1 - Common Contact Center Systems.vtt	1.9 KB
3. Industry Knowledge Question 1.2 - Quality Monitoring.mp4	9.8 MB
3. Industry Knowledge Question 1.2 - Quality Monitoring.vtt	1.3 KB
4. Industry Knowledge Question 1.3 - Business Continuity.mp4	12.6 MB
4. Industry Knowledge Question 1.3 - Business Continuity.vtt	2.1 KB
5. Industry Knowledge Question 1.4 - Knowledge Centered Support (KCS).mp4	7.0 MB
5. Industry Knowledge Question 1.4 - Knowledge Centered Support (KCS).vtt	0.8 KB
6. Activity Industry Knowledge Quiz.html	0.2 KB
/3. Supplemental Training Industry Knowledge/
1. Introduction to Industry Knowledge Supplemental Training.mp4	4.0 MB
1. Introduction to Industry Knowledge Supplemental Training.vtt	1.2 KB
2. Key contact center metrics, KPIs, and business challenges.mp4	30.6 MB
2. Key contact center metrics, KPIs, and business challenges.vtt	17.8 KB
2.1 Handout-Metrics KPIs Business Challenges.pdf.pdf	14.6 MB
2.2 ContactCenterMetricsTable.tiff.tiff	690.9 KB
3. Interaction Channels.mp4	13.5 MB
3. Interaction Channels.vtt	7.1 KB
4. Business continuity in the contact center.mp4	9.4 MB
4. Business continuity in the contact center.vtt	3.8 KB
5. Different types of contact centers.mp4	8.1 MB
5. Different types of contact centers.vtt	4.1 KB
6. Core tenets of KCS.mp4	17.6 MB
6. Core tenets of KCS.vtt	8.1 MB
6.1 Consortium for Service Innovation.html	0.1 KB
7. Components of a contact center.mp4	17.5 MB
7. Components of a contact center.vtt	7.8 KB
7.1 ContactCenterMetricsTable.tiff.tiff	690.9 KB
7.2 ContactCenterTechnologyTable.tiff.tiff	598.3 KB
7.3 Handout-Metrics KPIs Business Challenges.pdf.pdf	14.6 MB
7.4 Handout-Components of a Contact Center.pdf.pdf	5.5 MB
/4. Topic 2 Case Management/
1. Pre-test How much do you know about Case Management.html	0.3 KB
10. Case Management Question 2.9 - Social Customer Service.mp4	15.1 MB
10. Case Management Question 2.9 - Social Customer Service.vtt	3.3 KB
10.1 Video Overview of Social Customer Service.html	0.1 KB
10.2 Social Customer Service Implementation Guide.html	0.2 KB
11. Case Management Question 2.10 - Field Service Dispatch.mp4	12.4 MB
11. Case Management Question 2.10 - Field Service Dispatch.vtt	3.0 KB
11.1 Wikipedia Article on Field Service Management.html	0.1 KB
12. Activity Case Management Quiz.html	0.2 KB
2. Case Management Question 2.1 - Surveys.mp4	15.9 MB
2. Case Management Question 2.1 - Surveys.vtt	1.3 KB
3. Case Management Question 2.2 - Service Level (SLA) Management.mp4	12.5 MB
3. Case Management Question 2.2 - Service Level (SLA) Management.vtt	1.4 KB
4. Case Management Question 2.3 - Case Entry Process.mp4	26.5 MB
4. Case Management Question 2.3 - Case Entry Process.vtt	3.6 KB
5. Case Management Question 2.4 - Omnichannel.mp4	13.5 MB
5. Case Management Question 2.4 - Omnichannel.vtt	2.1 KB
5.1 Omnichannel Implementation Instructions.html	0.1 KB
6. Case Management Question 2.5 - Milestones & Entitlements.html	0.2 KB
7. Case Management Question 2.6 - Case Collaboration.mp4	10.5 MB
7. Case Management Question 2.6 - Case Collaboration.vtt	1.5 KB
8. Case Management Question 2.7 - Case Automation.mp4	8.2 MB
8. Case Management Question 2.7 - Case Automation.vtt	1.2 KB
9. Case Management Question 2.8 - Configuration.mp4	19.0 MB
9. Case Management Question 2.8 - Configuration.vtt	2.9 KB
/5. Topic 3 Service Cloud Solution Design/
1. Pre-test How much do you know about Service Cloud Solution Design.html	0.3 KB
2. Service Cloud Solution Design Question 3.1 - Variable Required Data.mp4	12.1 MB
2. Service Cloud Solution Design Question 3.1 - Variable Required Data.vtt	1.8 KB
3. Service Cloud Solution Design Question 3.2 - Salesforce Console for Service.mp4	22.0 MB
3. Service Cloud Solution Design Question 3.2 - Salesforce Console for Service.vtt	2.8 KB
4. Service Cloud Solution Design Question 3.3 - Repair and Returns.mp4	13.0 MB
4. Service Cloud Solution Design Question 3.3 - Repair and Returns.vtt	2.3 KB
5. Service Cloud Solution Design Question 3.4 - Improving Cost per Case.mp4	21.2 MB
5. Service Cloud Solution Design Question 3.4 - Improving Cost per Case.vtt	3.9 KB
6. Service Cloud Solution Design Question 3.5 - Console Configuration.mp4	20.1 MB
6. Service Cloud Solution Design Question 3.5 - Console Configuration.vtt	3.8 KB
7. Activity Service Cloud Solution Design Quiz.html	0.2 KB
/6. Topic 4 Interaction Channels/
1. Pre-test How much do you know about Interaction Channels.html	0.3 KB
2. Interaction Channels Question 4.1 - Email Management.mp4	12.4 MB
2. Interaction Channels Question 4.1 - Email Management.vtt	2.3 KB
2.1 Study Email-to-case attachment size limits.html	0.2 KB
3. Interaction Channels Question 4.2 - Communities.mp4	10.9 MB
3. Interaction Channels Question 4.2 - Communities.vtt	1.8 KB
3.1 Study This! - Communities User License Comparison.html	0.2 KB
4. Interaction Channels Question 4.3 - Live Chat.mp4	12.6 MB
4. Interaction Channels Question 4.3 - Live Chat.vtt	2.1 KB
5. Interaction Channels Question 4.4 - Agent Assisted Inquiries.mp4	9.1 MB
5. Interaction Channels Question 4.4 - Agent Assisted Inquiries.vtt	1.6 KB
6. Interaction Channels Question 4.5 - Live Agent and Chatter Answers.mp4	12.5 MB
6. Interaction Channels Question 4.5 - Live Agent and Chatter Answers.vtt	2.6 KB
7. Interaction Channels Question 4.6 - Open CTI.mp4	8.9 MB
7. Interaction Channels Question 4.6 - Open CTI.vtt	1.5 KB
8. Activity Interaction Channels Quiz.html	0.2 KB
/7. Topic 5 Knowledge Management/
1. Pre-test How much do you know about Knowledge Management.html	0.3 KB
2. Knowledge Management Question 5.1 - Integration to Case Management Process.mp4	14.1 MB
2. Knowledge Management Question 5.1 - Integration to Case Management Process.vtt	2.1 KB
3. Knowledge Management Question 5.2 - Features of Salesforce Knowledge.mp4	17.6 MB
3. Knowledge Management Question 5.2 - Features of Salesforce Knowledge.vtt	2.5 KB
4. Knowledge Management Question 5.3 - Knowledge Visibility.mp4	8.2 MB
4. Knowledge Management Question 5.3 - Knowledge Visibility.vtt	4.0 KB
5. Knowledge Management Question 5.4 - Knowledge Content Migration.mp4	12.9 MB
5. Knowledge Management Question 5.4 - Knowledge Content Migration.vtt	1.9 KB
6. Knowledge Management Question 5.5 - KCS and Archiving Articles.mp4	14.9 MB
6. Knowledge Management Question 5.5 - KCS and Archiving Articles.vtt	2.5 KB
7. Activity Knowledge Management Quiz.html	0.2 KB
/8. Topic 6 Implementation Strategy/
1. Pre-test How much do you know about Implementation Strategy.html	0.3 KB
2. Implementation Strategy Question 6.1 - User Adoption.mp4	17.1 MB
2. Implementation Strategy Question 6.1 - User Adoption.vtt	3.4 KB
3. Implementation Strategy Question 6.2 - Project Planning Phase.mp4	8.7 MB
3. Implementation Strategy Question 6.2 - Project Planning Phase.vtt	1.7 KB
4. Implementation Strategy Question 6.3 - Deployment Approach.mp4	14.4 MB
4. Implementation Strategy Question 6.3 - Deployment Approach.vtt	2.6 KB
5. Implementation Strategy Question 6.4 - Project Phase Identification.mp4	10.8 MB
5. Implementation Strategy Question 6.4 - Project Phase Identification.vtt	2.1 KB
6. Activity Implementation Strategies Quiz.html	0.2 KB
/9. Topic 7 Contact Center Analytics/
1. Pre-test How much do you know about Contact Center Analytics.html	0.3 KB
2. Contact Center Analytics Question 7.1 - Agent Assisted Interactions.mp4	16.5 MB
2. Contact Center Analytics Question 7.1 - Agent Assisted Interactions.vtt	3.0 KB
3. Contact Center Analytics Question 7.2 - Chat Team Performance.mp4	9.6 MB
3. Contact Center Analytics Question 7.2 - Chat Team Performance.vtt	2.0 KB
4. Contact Center Analytics Question 7.3 - User Adoption Dashboard.mp4	16.9 MB
4. Contact Center Analytics Question 7.3 - User Adoption Dashboard.vtt	3.1 KB
5. Activity Bonus Quiz!.html	0.2 KB
/
[CourseClub.NET].url	0.1 KB
[FCS Forum].url	0.1 KB
[FreeCourseSite.com].url	0.1 KB
Total files 139