IT Service Desk Customer Service Fundamentals | 961CABC2A85FCC481512AEBB70133F01BD45D295

IT Service Desk Customer Service Fundamentals

Name	IT Service Desk Customer Service Fundamentals	DOWNLOAD Copy Link Trouble downloading? see How To
Total Size	2.2 GB
Total Files	68
Hash	961CABC2A85FCC481512AEBB70133F01BD45D295

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518163_05_01 - Next steps.en.srt	2.2 KB
518163_00_01 - Welcome.en.srt	2.5 KB
518163_00_03 - What makes service desk customer service unique_.en.srt	2.6 KB
518163_00_02 - How to get the most value out of this course.en.srt	2.6 KB
518163_01_03 - Contact investigation and diagnosis_ Open-ended questions.en.srt	3.3 KB
518163_01_05 - Contact investigation and diagnosis_ Confirming questions.en.srt	3.4 KB
518163_01_04 - Contact investigation and diagnosis_ Probing questions.en.srt	3.6 KB
518163_02_01 - Placing a contact on hold.en.srt	3.9 KB
518163_02_04 - Escalation procedures_ Why.en.srt	4.3 KB
518163_01_07 - Contact closure.en.srt	4.6 KB
518163_03_08 - Refining our message.en.srt	4.7 KB
518163_03_05 - Building rapport through writing_ Tone.en.srt	4.7 KB
518163_04_03 - How to say no without saying no.en.srt	4.8 KB
518163_02_06 - Transfer procedures.en.srt	6.2 KB
518163_03_06 - Building rapport through writing_ Words.en.srt	6.3 KB
518163_04_05 - Customer behavior profiles_ Impassioned.en.srt	6.4 KB
518163_03_01 - The value of building rapport with customers.en.srt	6.9 KB
518163_04_08 - Customer behavior profiles_ Timid.en.srt	6.9 KB
518163_04_04 - How to say no_ the steps.en.srt	7.0 KB
518163_04_06 - Customer behavior profiles_ Combative.en.srt	7.0 KB
518163_01_06 - Contact resolution.en.srt	7.2 KB
518163_02_02 - Hold_ The DATE process.en.srt	7.2 KB
518163_04_01 - Recovering unsatisfied customers.en.srt	7.4 KB
518163_01_01 - Contact greeting and validation.en.srt	7.5 KB
518163_02_03 - When to use mute.en.srt	7.5 KB
518163_03_07 - Building rapport face-to-face.en.srt	7.6 KB
518163_01_02 - Contact investigation and diagnosis_ Close-ended questions.en.srt	7.6 KB
518163_04_07 - Customer behavior profiles_ Chatty.en.srt	7.6 KB
518163_03_03 - Building rapport over the phone, part 2.en.srt	7.9 KB
518163_03_04 - Building rapport through writing_ Style.en.srt	8.2 KB
518163_03_09 - How to effectively manage conflict.en.srt	8.7 KB
518163_04_02 - Learning how to redirect customers.en.srt	8.7 KB
518163_03_02 - Building rapport over the phone, part 1.en.srt	8.7 KB
518163_02_05 - Escalation procedures_ How.en.srt	8.7 KB
518163_05_01 - Next steps.mp4	22.4 MB
518163_00_01 - Welcome.mp4	28.1 MB
518163_00_02 - How to get the most value out of this course.mp4	28.7 MB
518163_00_03 - What makes service desk customer service unique_.mp4	30.5 MB
518163_01_03 - Contact investigation and diagnosis_ Open-ended questions.mp4	35.8 MB
518163_01_05 - Contact investigation and diagnosis_ Confirming questions.mp4	36.0 MB
518163_01_04 - Contact investigation and diagnosis_ Probing questions.mp4	42.2 MB
518163_04_03 - How to say no without saying no.mp4	43.7 MB
518163_02_01 - Placing a contact on hold.mp4	47.0 MB
518163_02_04 - Escalation procedures_ Why.mp4	49.7 MB
518163_01_07 - Contact closure.mp4	52.3 MB
518163_03_05 - Building rapport through writing_ Tone.mp4	56.2 MB
518163_03_08 - Refining our message.mp4	61.4 MB
518163_04_05 - Customer behavior profiles_ Impassioned.mp4	67.9 MB
518163_04_07 - Customer behavior profiles_ Chatty.mp4	68.7 MB
518163_04_06 - Customer behavior profiles_ Combative.mp4	70.1 MB
518163_02_06 - Transfer procedures.mp4	71.4 MB
518163_03_06 - Building rapport through writing_ Words.mp4	71.4 MB
518163_04_04 - How to say no_ the steps.mp4	71.8 MB
518163_04_08 - Customer behavior profiles_ Timid.mp4	74.5 MB
518163_04_01 - Recovering unsatisfied customers.mp4	74.9 MB
518163_01_01 - Contact greeting and validation.mp4	75.3 MB
518163_04_02 - Learning how to redirect customers.mp4	76.0 MB
518163_03_01 - The value of building rapport with customers.mp4	77.9 MB
518163_01_06 - Contact resolution.mp4	79.9 MB
518163_01_02 - Contact investigation and diagnosis_ Close-ended questions.mp4	81.1 MB
518163_02_02 - Hold_ The DATE process.mp4	82.2 MB
518163_02_03 - When to use mute.mp4	84.7 MB
518163_03_07 - Building rapport face-to-face.mp4	93.3 MB
518163_03_02 - Building rapport over the phone, part 1.mp4	95.0 MB
518163_03_03 - Building rapport over the phone, part 2.mp4	95.2 MB
518163_03_04 - Building rapport through writing_ Style.mp4	98.0 MB
518163_03_09 - How to effectively manage conflict.mp4	99.4 MB
518163_02_05 - Escalation procedures_ How.mp4	101.6 MB
Total files 68