ITIL | E4D3F667F6AEC65540E29AEF6CF91EB027893EF1

ITIL

Name	ITIL	DOWNLOAD Copy Link Trouble downloading? see How To
Total Size	435.0 MB
Total Files	161
Hash	E4D3F667F6AEC65540E29AEF6CF91EB027893EF1

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Cambridge_Strategy_Publications_-_The_Service_Management_Audit._Nine-step_Assesment_.pdf	3.6 MB
Central_Computer_and_Telecommunications_Agency_-_ITSM_Case_Study.pdf	6.7 MB
Charles_T._Betz__-_Data_Architecture_for_ITSM.pdf	1.4 MB
Cisco_Press_-_Practical_Service_Level_Management.Delivering_High-Quality_Web-Based_Services.chm	1.4 MB
Elsevier-_Managing_the_Risks_of_IT_Outsourcing_-_I.Tho_.pdf	1.7 MB
EX0-100_troytec_ITIL_Foundation_Certificate_in_IT_Service_Management__EXIN__v1.0_158q.pdf	250.7 KB
Gartner_-_A_Guide_to_Successful_SLA_Development_and_Management.pdf	188.9 KB
HP_-_ITIL_Essentials_for_IT_Service_Management.Student_Workbook.pdf	30.9 MB
ISO 9001-2000 Quality Management System Design.pdf	2.1 MB
IT Problem Management - Prentice Hall.pdf	1.8 MB
ITIL - основа концепции управления ИТ-сервисами.pdf	172.5 KB
ITIL на практике.pdf	136.1 KB
Itilium.pdf	30.8 MB
ITILupdate.pdf	41.1 KB
ITIL_Based_ITSM_The_Application_Developers_View.pdf	2.2 MB
ITIL_Glossary.pdf	100.2 KB
ITIL_method.pdf	417.6 KB
itSMF - An Introductionary Overview of ITIL. Pocket Guide.pdf	3.1 MB
IT_Service_Management.A_Companion_to_ITIL.pdf	685.3 KB
John_Wiley___Sons_-_Information_Technology_Outsourcing_Transactions_-_Process__Strategies__an.pdf	18.7 MB
John_Wiley___Sons_-_Integrating_Service_Level_Agreements.Optimizing_Your_OSS_For_SLA.pdf	8.8 MB
McGraw.Hill.IT.Auditing.Dec.2006.chm	3.2 MB
Mcgraw_Hill_Software_Project_Management_2nd_Edition.pdf	17.9 MB
me-itil-sdp-helpdesk-smb.pdf	167.2 KB
NSD.itsm.Kazan.ppt	4.9 MB
OGC_Prince2_3E_2002.pdf	3.3 MB
O_Reilly_-_Essential_Microsoft_Operations_Manager.chm	5.9 MB
Prentice_Hall_-_IT_Services_Costs__Metrics__Benchmarking_and_Marketing.chm	1.1 MB
Process_Modeling_and_Simulation_with_ITIL_Framework.pdf	3.7 MB
PWC_-_CobiT_ITIL_and_ISO17799.How_to_use_them_in_conjunction.pdf	678.3 KB
Reversing Secrets of Reverse Engineering (Apr 2005).pdf	8.8 MB
Service_Level_Management_SLA.doc	2.5 MB
Syngress_-_Sarbanes_Oxley_IT_Compliance_Using_COBIT_and_Open_Source_Tools_-_2005.chm	1.7 MB
XWAVE - ITIL Overview.ppt	309.8 KB
Государственный стандарт РФ ГОСТ Р ИСО 9000-2001 'Системы менеджмента к.doc	462.3 KB
Государственный стандарт РФ ГОСТ Р ИСО 9000-2001 'Системы менеджмента к.rar	84.9 KB
/COBIT Documentation/
Board Briefing on IT Governance.pdf	399.6 KB
Cobit- IS Governance.pdf	398.3 KB
Cobit- Management Guidelines.pdf	877.0 KB
COBIT- Security Baseline 2004.pdf	424.3 KB
Cobit- Student Book.pdf	780.0 KB
COBIT_Control_Objectives.pdf	1.1 MB
COBIT_Executive_Summary.pdf	444.7 KB
COBIT_Framework.pdf	738.5 KB
COBIT_Implementation_Toolset.pdf	717.1 KB
COBIT_Management_Guidelines.pdf	877.0 KB
/Easytec Solutions - ITIL.Toolkit Service Level Agreement (SLA)/
License.txt	7.7 KB
ReadMe.txt	6.7 KB
SLA - Checklist 1.0.doc	110.1 KB
SLA - Guidance & Instructions.doc	486.4 KB
SLA - Template.doc	207.4 KB
SLA - Training Guide 1.0.ppt	90.6 KB
sla.ico	0.8 KB
SLM - Concepts Explained 1.0.ppt	49.2 KB
/extras/Alignability 4 Print/
Alignability - Alarm Management.doc	760.8 KB
Alignability - Availability Management.doc	481.3 KB
Alignability - Capacity Management.doc	371.2 KB
Alignability - Change Management.doc	1.7 MB
Alignability - Configuration Management.doc	814.1 KB
Alignability - Continuity Management.doc	1.4 MB
Alignability - Glossary.doc	300.0 KB
Alignability - Help.doc	178.2 KB
Alignability - Incident Management.doc	1.3 MB
Alignability - Model.doc	963.1 KB
Alignability - Problem Management.doc	729.1 KB
Alignability - Profile.doc	314.9 KB
Alignability - Release Management.doc	993.3 KB
Alignability - Service Level Management.doc	1.2 MB
Alignability 4.doc	870.9 KB
/extras/
IBMTivoliUnifiedProcess-v2_1_3.exe	37.0 MB
Джин Желязны - Бизнес-презентация. Руководство по подготовке и проведению.chm	850.3 KB
Дитгер Хан - ПиК. Планирование и контроль. Концепция контроллинга.chm	18.8 MB
Желязны - Говори на языке диаграмм.doc	4.5 MB
/.../VERITAS - От центра затрат к центру прибыльности/
book cover.pdf	1.9 MB
VERITAS - От центра затрат к центру прибыльности.pdf	4.1 MB
/HP - IT Service Management Reference Model/
AVAILMGMT.PFD	30.2 KB
avm_all.pdf	1.7 MB
baall.pdf	1.1 MB
btall.pdf	1.7 MB
CAPMGMT.PFD	25.8 KB
capm_all.pdf	1.5 MB
cfg_all.pdf	2.0 MB
chg_all.pdf	1.7 MB
chg_all.zip	747.8 KB
cosm_all.pdf	1.7 MB
COSTMGT.PFD	30.0 KB
custmall.pdf	1.6 MB
inc_all.pdf	1.7 MB
INTRO2.pdf	49.6 KB
itsd_all.pdf	681.5 KB
ITSM_B1.pdf	20.4 KB
ops_all.pdf	2.1 MB
optdem.exe	4.0 MB
prob_all.pdf	1.5 MB
rtpall.pdf	1.8 MB
SERVPLAN.PFD	41.3 KB
slm.pdf	186.6 KB
sp_all.pdf	1.8 MB
SVLVMGMT.PFD	29.2 KB
/ITIL 3/
ITIL_Glossary.doc	368.6 KB
ITIL_Glossary.pdf	397.3 KB
/itil exam/
ITFO_exam_rus.pdf	80.8 KB
ITIL.RU.Mod.pdf	147.3 KB
ITIL.Testking.EX0-100.v.09.23.2006.by.Bruno.106q.vce	73.3 KB
Trandumper.ITIL.Foundation.(All 5 ITIL Papers 200).199.vce	159.4 KB
/itil exam/VCE/
visual_certexam_suite_setup.exe	5.2 MB
/ITIL Поддержка услуг/
ITIL-Поддержка услуг.doc	739.8 KB
ITIL-Поддержка услуг.pdf	21.6 MB
/ITILv3/
OGC - ITIL v3 - Continual Service Improvement.pdf	3.3 MB
OGC - ITIL v3 - Service Design.pdf	9.5 MB
OGC - ITIL v3 - Service Lifecycle - Introduction ITIL.pdf	15.3 MB
OGC - ITIL v3 - Service Operation.pdf	2.9 MB
OGC - ITIL v3 - Service Strategy.pdf	9.2 MB
OGC - ITIL v3 - Service Transition.pdf	7.3 MB
/ITSM Введение ИТ Сервис-менеджмент/
Introduction to itSMF - Введение в ИТ Сервис-менеджмент (rus).pdf	8.5 MB
itSMF_ITIL Введение в ИТ Сервис-менеджмент.djvu	7.1 MB
itSMF_ITIL Введение в ИТ Сервис-менеджмент.doc	11.4 MB
/Microsoft_SMF_Guide/
Availability Management.doc	511.5 KB
Capacity Management.doc	761.9 KB
Change Management.doc	1.4 MB
Configuration Management.doc	593.4 KB
Directory Services Administration.doc	1.1 MB
Financial Management.doc	507.4 KB
Incident Management.doc	3.5 MB
Infrastructure Engineering.doc	1.6 MB
IT Service Continuity Management.doc	307.7 KB
Job Scheduling.doc	365.1 KB
Network Administration.doc	308.2 KB
Problem Management.doc	1.4 MB
Release Management.doc	958.0 KB
Security Administration.doc	293.4 KB
Security Management.doc	816.6 KB
Service Desk.doc	949.8 KB
Service Level Management.doc	2.3 MB
Service Management Function Overview.doc	746.5 KB
Service Monitoring and Control.doc	1.1 MB
Storage Management.doc	373.8 KB
System Administration.doc	543.2 KB
Workforce Management.doc	267.8 KB
/MOF/
Availability Management.doc	584.2 KB
Capacity Management.doc	1.1 MB
Change Management.doc	1.6 MB
Configuration Management.doc	779.8 KB
Directory Services Administration.doc	1.1 MB
Financial Management.doc	675.8 KB
Incident Management.doc	4.0 MB
Infrastructure engineering.doc	1.3 MB
IT Service Continuity Management.doc	436.2 KB
Job Scheduling.doc	514.0 KB
Network Administration.doc	497.7 KB
Problem Management.doc	1.6 MB
Release Management.doc	1.7 MB
Secuity Administration.doc	545.3 KB
Security Management.doc	1.4 MB
Service Desk.doc	2.3 MB
Service Level Management.doc	2.5 MB
Service Management Function Overview.doc	783.9 KB
Service Monitoring and Control.doc	1.3 MB
Storage Management.doc	499.2 KB
System Administration.doc	627.7 KB
Workforce Management.doc	393.7 KB
Total files 161