ITPT154

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1.11 - Overview.mp4

2.11 - ITIL® 4 Managing Professional Transition Exam.mp4

3.11 - ITIL® 4 Key Definitions.mp4

3.12 - ITIL® 4 Key Definitions Part 2.mp4

3.21 - ITIL® Guiding Principles.mp4

3.31 - Guiding Principle: Focus on Value.mp4

3.41 - Guiding Principle: Start Where You Are.mp4

3.51 - Guiding Principle: Progress Iteratively, Feedback.mp4

3.61 - Guiding Principle: Collaborate, Promote Visibility.mp4

3.71 - Guiding Principle: Think and Work Holistically.mp4

3.81 - Guiding Principle: Keep it Simple and Practical.mp4

3.91 - Guiding Principle: Optimise and Automate.mp4

3.912 - Four Dimensions of Service Management.mp4

3.913 - Dimension: Organisations and People.mp4

3.914 - Dimension: Information and Technology.mp4

3.915 - Dimension: Partners and Suppliers.mp4

3.916 - Dimension: Value Streams and Processes.mp4

3.917 - The Service Value System.mp4

3.918 - The Service Value Chain.mp4

4.11 - Create, Deliver, Support, and Service Value Chain.mp4

4.21 - CDS: Organisational Structures.mp4

4.31 - CDS: Team Capabilities.mp4

4.41 - CDS: Team Culture.mp4

4.51 - Customer-Orientated Mindset Employee Satisfaction.mp4

4.61 - CDS: The Power of Positive Communication.mp4

4.71 - CDS: Workforce Planning.mp4

4.81 - CDS: Results Based Measuring and Reporting.mp4

4.91 - CDS: Culture of Continual Improvement.mp4

4.92 - CDS: The Value Stream for a New Service.mp4

4.93 - CDS: Waterfall vs Agile Project Approaches.mp4

4.94 - CDS: The Value Steam for User Support.mp4

4.95 - CDS: Managing Queues and Backlogs.mp4

4.96 - CDS: Prioritising Work.mp4

5.11 - Drive Stakeholder Value and Service Value Chain.mp4

5.21 - DSV: The Concept of the Customer Journey.mp4

5.31 - DSV: The Importance of the Persona.mp4

5.41 - DSV: Supplier and Partner Relationships.mp4

5.51 - DSV: Customer Relationships.mp4

5.61 - DSV: Mutual Readiness and Maturity.mp4

5.71 - DSV: Designing Digital Service Experiences.mp4

5.81 - DSV: Selling and Procuring Service Offerings.mp4

5.91 - DSV: The Onboarding Process.mp4

5.92 - DSV: Fostering Relationships.mp4

5.93 - DSV: Elevating Mutual Capabilities.mp4

5.94 - DSV: The Offboarding Process.mp4

5.95 - DSV: User Requests for Services.mp4

5.96 - DSV: User Communities and Feedback.mp4

5.97 - DSV: Measuring and Managing Feedback.mp4

5.98 - DSV: Measuring Service Outcomes and Performance.mp4

6.11 - High Velocity IT and the Service Value Chain.mp4

6.21 - HVIT: High Velocity Terms and Definitions.mp4

6.31 - HVIT: High Velocity IT Objectives.mp4

6.41 - HVIT: High Velocity Four Dimensions Service Mgmt.mp4

6.51 - HVIT: High Velocity and the Service Value Chain.mp4

6.61 - HVIT: High Velocity and the Service Value System.mp4

6.71 - HVIT: The Digital Product Lifecycle.mp4

6.81 - HVIT: The Key Behaviours of High Velocity IT.mp4

6.91 - HVIT: Ethics.mp4

6.92 - HVIT: Safety Culture.mp4

6.93 - HVIT: Lean.mp4

6.94 - HVIT: Toyota Kata.mp4

6.95 - HVIT: Lean, Agile, Resilience, Continuous.mp4

6.96 - HVIT: Service-Dominant Logic.mp4

6.97 - HVIT: Design Thinking.mp4

6.98 - HVIT: Complexity Thinking.mp4

7.11 - Direct, Plan, Improve and the Service Value Chain.mp4

7.21 - DPI: Control Scope and Goals Cascade.mp4

7.31 - DPI: Policies, Controls and Guidelines.mp4

7.41 - DPI: Decision Making Authority.mp4

7.51 - DPI: Risk Management.mp4

7.61 - DPI: Governance.mp4

7.71 - DPI: Sufficient Control Levels.mp4

7.81 - DPI: Organisational Change Management.mp4

7.91 - DPI: Identify and Manage Stakeholders.mp4

7.92 - DPI: Effective Communication.mp4

7.93 - DPI: Establishing Feedback Channels.mp4

8.11 - The ITIL4 Managing Professional Sample Exam Pt1.mp4

8.12 - The ITIL4 Managing Professional Sample Exam Pt2.mp4

Total files 78