Le Meridien | E9FA9D95C633841F6900BD0E3663EE7D0C80DF41

Le Meridien

Name	Le Meridien (E)	DOWNLOAD Copy Link Trouble downloading? see How To
Total Size	466.1 MB
Total Files	446
Hash	E9FA9D95C633841F6900BD0E3663EE7D0C80DF41

/bar/
bar-accessibility.doc	81.9 KB
bar-beverage production list.doc	134.7 KB
bar-beverage service.doc	81.9 KB
bar-billing and payment.doc	85.0 KB
bar-clearing.doc	78.3 KB
bar-closing procedures.doc	82.9 KB
bar-cocktail preparation.doc	110.1 KB
bar-farewell and departure sample.doc	79.9 KB
bar-farewell and departure.doc	79.9 KB
bar-follow up.doc	79.4 KB
bar-greeting, seating and welcoming guests.doc	78.8 KB
bar-menu presentation.doc	78.8 KB
bar-mise en place.doc	77.3 KB
bar-opening procedures.doc	76.8 KB
bar-set up.doc	82.4 KB
bar-taking the order.doc	79.9 KB
index- bar.doc	22.0 KB
/concierge/
airport repesentative-picking up and greeting guests.doc	47.1 KB
bellboy-delivering messages or faxes to the room.doc	44.5 KB
bellboy-guest paging.doc	43.5 KB
bellboy-left luggage procedure.doc	43.5 KB
bellboy-luggage handling delivery on arrival.doc	45.6 KB
concierge-follow up wake up call.doc	47.1 KB
concierge-preparing for the shift.doc	43.5 KB
doorman-arrival at the hotel.doc	45.1 KB
doorman-cleanliness of the hotel entrance.doc	43.5 KB
Index-concierge.doc	22.0 KB
valet-driving guests to the airport.doc	47.1 KB
valet-maintaining cars and buses.doc	52.7 KB
valet-valet parking procedure.doc	46.1 KB
/F & B/guest relations/
guest relations-airline ticket rebooking rerouting.doc	52.2 KB
guest relations-airline ticket reconfirmation.doc	52.7 KB
guest relations-checking rooms prior to arrival.doc	57.9 KB
guest relations-golf bookings.doc	50.7 KB
guest relations-grooming.doc	51.7 KB
guest relations-lost luggage complaints.doc	50.2 KB
guest relations-secretarial service in the business center.doc	52.7 KB
guest relations-taking messages.doc	52.2 KB
guest relations-tour bookings.doc	50.7 KB
guest relations-welcoming and escorting the guest on arrival.doc	54.3 KB
Index-guest relations.doc	23.0 KB
/.../La miridian room service/
Index-Room Service .doc	42.5 KB
room service - crockery.doc	11.5 MB
room service - cutlery.doc	248.8 KB
room service - entrees lamb.doc	33.8 KB
room service - entrees pan fried filet of prime beef.doc	33.3 KB
room service - entrees pan fried filet of red snapper.doc	33.8 KB
room service - entrees pan fried filet of salmon.doc	32.8 KB
room service - glassware.doc	7.1 MB
room service - holloware and flatware.doc	3.0 MB
room service - pasta and eggs green fettuccine.doc	32.8 KB
room service - pasta and eggs omelette.doc	32.8 KB
room service - pasta and eggs penne pasta.doc	32.8 KB
room service - pasta and eggs spaghetti bolognaise.doc	33.8 KB
room service - pasta and eggs spaghetti in tomato sauce.doc	33.8 KB
room service - pasta and eggs spanish omelette.doc	52.2 KB
room service - salads lettuce and fresh herbs.doc	32.8 KB
room service - salads shrimp salad.doc	33.3 KB
room service - salads smoked chicken breast salad.doc	33.3 KB
room service - sandwiches and burgers beef filet sandwich.doc	33.3 KB
room service - sandwiches and burgers beef pastrami sandwich.doc	33.3 KB
room service - sandwiches and burgers cheese burger.doc	33.8 KB
room service - sandwiches and burgers club sandwich.doc	33.3 KB
room service - soups clear mussel and chicken broth.doc	32.8 KB
room service - soups light creamy lobster bisque.doc	32.8 KB
room service - soups traditional french onion soup.doc	32.8 KB
room service - starters caesar salad.doc	33.8 KB
room service - starters chef's salad.doc	33.3 KB
room service - starters tomato salad.doc	33.3 KB
room service-achievement reviews.doc	77.8 KB
room service-attend daily f&b briefing.doc	75.3 KB
room service-beverage items.doc	226.3 KB
room service-distribute incentives and tips.doc	74.8 KB
room service-dry store items.doc	134.7 KB
room service-fold napkins.doc	76.3 KB
room service-grooming.doc	45.6 KB
room service-guest checks.doc	76.8 KB
room service-handle daily administration.doc	76.3 KB
room service-handle general store requisitions.doc	77.3 KB
room service-handle routine cleaning tasks.doc	79.9 KB
room service-inventory control.doc	78.3 KB
room service-mise en place.doc	86.0 KB
room service-monitor deluxe room amenities.doc	76.8 KB
room service-prepare budget and forecast.doc	75.8 KB
room service-prepare pricing proposal.doc	77.3 KB
room service-repair orders.doc	76.3 KB
room service-replace linen.doc	75.8 KB
room service-research market trends.doc	77.3 KB
room service-scheduling staff.doc	76.3 KB
room service-service of food and beverage.doc	112.1 KB
room service-stationary and guest supplies.doc	78.3 KB
room service-stock first aid box.doc	75.8 KB
room service-take food & beverage order.doc	85.5 KB
room service-tobacco items.doc	76.8 KB
room service-tray and trolley collection.doc	77.3 KB
~$om service - cutlery.doc	0.2 KB
~$om service-beverage items.doc	0.2 KB
~$om service-service of food and beverage.doc	0.2 KB
~WRL1103.tmp	137.7 KB
~WRL1659.tmp	96.3 KB
~WRL3627.tmp	154.6 KB
/F & B/restaurant/Beverage/
restaurant - menu items - starters - sun ripe tomatoes.doc	2.0 MB
restaurant-beverage service-aperitifs.doc	92.7 KB
restaurant-beverage service-beer.doc	92.2 KB
restaurant-beverage service-champagne by the bottle.doc	106.5 KB
restaurant-beverage service-cocktails.doc	91.1 KB
restaurant-beverage service-flambee coffee.doc	91.1 KB
restaurant-beverage service-fresh and canned juice.doc	108.5 KB
restaurant-beverage service-iced tea and iced coffee.doc	108.5 KB
restaurant-beverage service-liqueurs.doc	91.6 KB
restaurant-beverage service-port and sherry.doc	92.2 KB
restaurant-beverage service-soft drinks.doc	91.6 KB
restaurant-beverage service-spirits.doc	92.7 KB
restaurant-beverage service.doc	96.3 KB
restaurant-buffet breakfast-fresh fruit and cheese counter.doc	2.0 MB
restaurant-buffet breakfast-yoghurt counter.doc	2.1 MB
restaurant-fizzy water.doc	91.6 KB
restaurant-red wine by the bottle.doc	100.4 KB
restaurant-service and clearance.doc	110.6 KB
restaurant-service of hot beverage-cappuccino.doc	2.0 MB
restaurant-service of hot beverage-decaffeinated.doc	2.0 MB
restaurant-service of hot beverage-espresso coffee.doc	2.0 MB
restaurant-service of hot beverage-hot chocolate.doc	2.0 MB
restaurant-service of hot beverage-regular coffee.doc	2.0 MB
restaurant-service of hot beverage-tea bags.doc	2.0 MB
restaurant-service of hot beverage-tea with lemon.doc	2.0 MB
restaurant-service of hot beverage-tea.doc	2.0 MB
restaurant-service of hot beverage-turkish coffee.doc	2.0 MB
restaurant-taking the beverage order.doc	63.5 KB
restaurant-white and rose wines by the bottle.doc	107.0 KB
restaurant-wine by the carafe.doc	91.6 KB
restaurant-wine by the glass.doc	91.6 KB
/F & B/restaurant/Buffet items/
restaurant - buffet lunch and dinner - cold buffet counter.doc	91.1 KB
restaurant - buffet lunch and dinner - cold cuts and sushi c.doc	90.6 KB
restaurant - buffet lunch and dinner - dessert buffet counte.doc	91.1 KB
restaurant - buffet lunch and dinner - hot buffet counter.doc	90.6 KB
restaurant - buffet lunch and dinner - oyster counter.doc	90.1 KB
restaurant - menu items - desserts - banana split.doc	1.9 MB
restaurant - menu items - desserts - frozen cappuccino.doc	1.9 MB
restaurant - menu items - desserts - ice cream scoops.doc	2.0 MB
restaurant - menu items - desserts - rum and raisin ice crea.doc	1.9 MB
restaurant - menu items - desserts - sorbet scoops.doc	2.0 MB
restaurant - menu items - kids menu - cheese burger.doc	2.0 MB
restaurant - menu items - kids menu - cheese omelette.doc	2.0 MB
restaurant - menu items - kids menu - chicken nuggets.doc	2.0 MB
restaurant - menu items - kids menu - choice of ice cream.doc	2.0 MB
restaurant - menu items - kids menu - fish fingers.doc	2.0 MB
restaurant - menu items - kids menu - hot dog.doc	2.0 MB
restaurant - menu items - kids menu - spaghetti bolognaise.doc	2.0 MB
restaurant - menu items - main courses - fillet of hammour.doc	2.0 MB
restaurant - menu items - main courses - fillet of prime bee.doc	2.0 MB
restaurant - menu items - main courses - grilled king prawns.doc	2.0 MB
restaurant - menu items - main courses - lamb chops.doc	1.9 MB
restaurant - menu items - starters - caesar's salad.doc	2.0 MB
restaurant - menu items - starters - chef's salad.doc	2.0 MB
restaurant - menu items - starters - norwegin smoked salmon.doc	2.0 MB
restaurant-breakfast � la carte-boiled eggs.doc	2.0 MB
restaurant-breakfast � la carte-bread.doc	2.0 MB
restaurant-breakfast � la carte-cereal.doc	2.0 MB
restaurant-breakfast � la carte-french toast.doc	2.0 MB
restaurant-breakfast � la carte-fresh fruit or compote.doc	2.0 MB
restaurant-breakfast � la carte-freshly squeezed orange juic.doc	1.9 MB
restaurant-breakfast � la carte-fried eggs.doc	2.0 MB
restaurant-breakfast � la carte-mixed omelette.doc	2.0 MB
restaurant-breakfast � la carte-pancakes.doc	2.0 MB
restaurant-breakfast � la carte-plain and flavoured yoghurt.doc	1.9 MB
restaurant-breakfast � la carte-plain omelette.doc	2.0 MB
restaurant-breakfast � la carte-poached eggs.doc	2.0 MB
restaurant-breakfast � la carte-scrambled eggs.doc	2.0 MB
restaurant-breakfast � la carte-waffles.doc	2.0 MB
restaurant-buffet breakfast-bread counter set up.doc	2.1 MB
restaurant-buffet breakfast-bread counter.doc	4.3 MB
restaurant-buffet breakfast-cereal counter.doc	2.1 MB
restaurant-buffet breakfast-cold cuts counter.doc	2.1 MB
restaurant-buffet breakfast-juice counter.doc	2.0 MB
restaurant-menu items-main courses-free range chicken.doc	2.0 MB
restaurant-menu items-main courses-salad of poached prawns.doc	2.0 MB
restaurant-menu items-main courses-smoked chicken breast sal.doc	2.0 MB
restaurant-menu items-pasta & eggs-omelettes.doc	2.0 MB
restaurant-menu items-pasta & eggs-penne pasta cream and tom.doc	2.0 MB
restaurant-menu items-pasta & eggs-penne pasta seafood.doc	2.0 MB
restaurant-menu items-pasta & eggs-spaghetti bolognaise.doc	2.0 MB
restaurant-menu items-pasta & eggs-spaghetti with tomato & b.doc	2.0 MB
restaurant-menu items-pasta & eggs-spanish frittata.doc	2.0 MB
restaurant-menu items-sandwiches & burgers-club sandwich.doc	2.0 MB
restaurant-menu items-sandwiches & burgers-croque monsieur.doc	2.0 MB
restaurant-menu items-sandwiches & burgers-grilled beef sand.doc	2.0 MB
restaurant-menu items-sandwiches & burgers-steak sandwich.doc	2.0 MB
/F & B/restaurant/
index- restaurant.doc	38.4 KB
~$staurant - menu items - desserts - frozen cappuccino.doc	0.2 KB
~$staurant - menu items - desserts - rum and raisin ice crea.doc	0.2 KB
~$staurant - menu items - main courses - grilled king prawns.doc	0.2 KB
~$staurant-breakfast � la carte-scrambled eggs.doc	0.2 KB
~$staurant-menu items-pasta & eggs-spanish frittata.doc	0.2 KB
~$staurant-operating equipment-glassware.doc	0.2 KB
~WRL0128.tmp	2.0 MB
~WRL0171.tmp	2.0 MB
~WRL0364.tmp	2.0 MB
~WRL0436.tmp	2.0 MB
~WRL0573.tmp	2.0 MB
~WRL0854.tmp	2.0 MB
~WRL1012.tmp	1.9 MB
~WRL1093.tmp	1.9 MB
~WRL1397.tmp	2.0 MB
~WRL1473.tmp	2.0 MB
~WRL1508.tmp	2.0 MB
~WRL1513.tmp	1.9 MB
~WRL1683.tmp	2.0 MB
~WRL1686.tmp	4.2 MB
~WRL2211.tmp	2.0 MB
~WRL2343.tmp	1.9 MB
~WRL2692.tmp	1.9 MB
~WRL3044.tmp	2.0 MB
~WRL3052.tmp	2.0 MB
~WRL3318.tmp	2.0 MB
~WRL3394.tmp	1.9 MB
~WRL3403.tmp	2.1 MB
~WRL3576.tmp	2.0 MB
~WRL3653.tmp	2.0 MB
~WRL3734.tmp	2.0 MB
~WRL3756.tmp	56.6 MB
/F & B/restaurant/STANDRAD/
restaurant-back area duties.doc	61.4 KB
restaurant-billing and payment.doc	94.2 KB
restaurant-bread and butter service.doc	92.7 KB
restaurant-briefings.doc	51.2 KB
restaurant-buffet breakfast-hot buffet.doc	4.2 MB
restaurant-farewell.doc	92.7 KB
restaurant-general duties.doc	59.4 KB
restaurant-greeting and seating.doc	99.8 KB
restaurant-K.O.T.doc	52.7 KB
restaurant-menu presentation.doc	93.7 KB
restaurant-operating eqipment-buffet equipment.doc	157.2 KB
restaurant-operating eqipment-kids equipment.doc	67.6 KB
restaurant-operating equipment-crockery.doc	23.9 MB
restaurant-operating equipment-cutlery.doc	19.6 MB
restaurant-operating equipment-glassware.doc	56.6 MB
restaurant-operating equipment-holloware and flatware.doc	2.9 MB
restaurant-reservation.doc	47.6 KB
restaurant-service station set up-breakfast.doc	63.0 KB
restaurant-service station set up-lunch, brunch and dinner.doc	63.5 KB
restaurant-suggesting the buffet.doc	93.7 KB
restaurant-table set up-breakfast.doc	1.9 MB
restaurant-table set up-dinner smoking and non smoking.doc	7.7 MB
restaurant-table set up-dinner.doc	1.9 MB
restaurant-table set up-lunch.doc	1.9 MB
restaurant-taking the food order.doc	92.7 KB
restaurants-grooming.doc	36.4 KB
/housekeeping/HK1/
housekeeping-carpet cleaning extractor.doc	154.6 KB
housekeeping-cleaning and final check.doc	157.2 KB
housekeeping-cleaning guest corridors and elevators.doc	6.4 MB
housekeeping-cleaning lobby and public areas.doc	157.7 KB
housekeeping-cleaning restaurants and conference rooms.doc	155.1 KB
housekeeping-cleaning service areas.doc	154.6 KB
housekeeping-cleaning the bathroom.doc	182.3 KB
housekeeping-entering the room.doc	156.2 KB
housekeeping-evening cleaning service areas.doc	153.1 KB
housekeeping-evening setting up of floor pantries & trolley.doc	154.1 KB
housekeeping-floor mopping.doc	2.8 MB
housekeeping-handling special requests.doc	155.6 KB
housekeeping-handover of keys and reports.doc	153.6 KB
housekeeping-linen room storage.doc	1.4 MB
housekeeping-lost and found procedures.doc	156.7 KB
housekeeping-personal grooming & hygiene.doc	248.3 KB
housekeeping-preparing the occupancy report.doc	156.2 KB
housekeeping-proper handling of chemicals.doc	155.6 KB
housekeeping-safety procedures.doc	155.1 KB
housekeeping-setting up room attendant trolley.doc	2.4 MB
housekeeping-spot check linen.doc	152.6 KB
housekeeping-supervisor checking guestrooms.doc	162.8 KB
housekeeping-supervisor handling evening shift.doc	155.1 KB
/housekeeping/HK2/
housekeeping-answering calls.doc	164.4 KB
housekeeping-care and maintenance of equipment.doc	156.7 KB
housekeeping-cleaning public restrooms.doc	2.9 MB
housekeeping-cleaning supply caddies.doc	155.6 KB
housekeeping-evening handing over keys and reports.doc	153.6 KB
housekeeping-fire emergency procedures.doc	167.9 KB
housekeeping-linen inventory.doc	156.2 KB
housekeeping-making the bed.doc	7.1 MB
housekeeping-preparation for the day.doc	155.1 KB
housekeeping-preparation for the evening shift.doc	156.7 KB
housekeeping-replenishing room and bathroom amenities.doc	4.1 MB
housekeeping-setting up floor pantires.doc	2.7 MB
housekeeping-shampooing carpets.doc	1.5 MB
housekeeping-shoe shine service.doc	1.6 MB
housekeeping-spotting.doc	153.1 KB
housekeeping-spray buffing floors.doc	154.1 KB
housekeeping-supervisor checking public areas.doc	156.7 KB
housekeeping-supervisor general responsibilities.doc	158.7 KB
housekeeping-turndown service.doc	5.1 MB
Index-housekeeping.doc	26.1 KB
/housekeeping/
~WRD0088.tmp	2.3 MB
~WRL0522.tmp	2.7 MB
~WRL1670.tmp	1.4 MB
~WRL3195.tmp	2.4 MB
/laundry/
Index-laundry.doc	22.0 KB
laundry-accepting guest laundry.doc	79.4 KB
laundry-checking of articles.doc	81.4 KB
laundry-collection and delivery.doc	84.0 KB
laundry-dry cleaning.doc	79.9 KB
laundry-feeding into the flatwork ironer.doc	80.4 KB
laundry-final checking and delivery.doc	79.9 KB
laundry-folding bulk articles.doc	97.8 KB
laundry-handling completed guest laundry.doc	80.9 KB
laundry-manual folding.doc	95.7 KB
laundry-marking and tagging of articles.doc	86.5 KB
laundry-pressing.doc	107.5 KB
laundry-receiving a guest order.doc	87.0 KB
laundry-sorting of articles.doc	80.4 KB
laundry-sorting out soiled articles in bulk.doc	79.4 KB
laundry-spotting of stains.doc	79.9 KB
laundry-tailoring.doc	79.9 KB
laundry-washing.doc	79.9 KB
/
presentation.ppt	366.1 KB
/reception/
Index-reception-1.doc	26.1 KB
reception-billing instructions during check in.doc	231.9 KB
reception-cash policy .doc	229.9 KB
reception-check in at the desk.doc	243.7 KB
reception-check in Fidelio.doc	411.6 KB
reception-check in room type not available.doc	242.2 KB
reception-check out at the reception.doc	256.0 KB
reception-check out cash payments .doc	421.9 KB
reception-check out city ledger.doc	529.9 KB
reception-check out credit card.doc	498.7 KB
reception-check out refund.doc	443.4 KB
reception-checking for guest messages in fidelio.doc	234.5 KB
reception-closure of shift.doc	230.4 KB
reception-conducting briefings.doc	230.4 KB
reception-corrections and adjustments in fidelio.doc	565.2 KB
reception-cutting a key card.doc	230.4 KB
reception-due out late check out .doc	310.3 KB
reception-entering a message in fidelio.doc	453.1 KB
reception-express check out .doc	230.9 KB
reception-finding a clean room in fidelio.doc	364.5 KB
reception-foreign currency exchange.doc	233.0 KB
reception-frequent flyer guests.doc	229.9 KB
reception-group check in.doc	248.3 KB
reception-handling multiple accounts.doc	230.4 KB
reception-inserting a trace for a guest not arrived.doc	370.7 KB
reception-meridien moments.doc	293.9 KB
reception-method of payment at check in.doc	230.4 KB
reception-paid out.doc	329.7 KB
reception-paid out1.doc	329.7 KB
reception-paid outs.doc	332.3 KB
reception-personal grooming & hygiene.doc	246.8 KB
reception-posting charges during the guest stay.doc	423.9 KB
reception-preparing a staff roster.doc	231.4 KB
reception-preparing for and taking over a shift.doc	247.8 KB
reception-preparing for group arrivals.doc	248.8 KB
reception-preparing for individual arrivals.doc	241.7 KB
reception-preparing welcome packs and keys.doc	229.9 KB
reception-rate change.doc	239.1 KB
reception-registering guests.doc	230.9 KB
reception-registration procedure.doc	236.5 KB
reception-room change.doc	288.8 KB
reception-routing instructions in Fidelio.doc	238.6 KB
reception-social skills.doc	247.3 KB
reception-transferring charges from room to room.doc	568.3 KB
reception-using the trace report.doc	355.3 KB
reception-wake up call.doc	232.4 KB
reception-welcoming a guest.doc	231.9 KB
~$ception-check out city ledger.doc	0.2 KB
~$ception-check out credit card.doc	0.2 KB
~$ception-inserting a trace for a guest not arrived.doc	0.2 KB
~$ception-registration procedures.doc	0.2 KB
~$ception-room change.doc	0.2 KB
~$ception-transferring charges from room to room.doc	0.2 KB
~WRL1065.tmp	341.0 KB
~WRL1383.tmp	497.7 KB
~WRL1787.tmp	370.2 KB
~WRL3721.tmp	530.4 KB
/recreation & spa/
index- recreation & spa.doc	27.1 KB
recreation & spa-beach area beach volley soccer pitch.doc	122.9 KB
recreation & spa-beach area closing procedures.doc	122.9 KB
recreation & spa-beach area equipment.doc	121.9 KB
recreation & spa-beach area health and safety.doc	122.4 KB
recreation & spa-beach area opening procedures.doc	129.0 KB
recreation & spa-beach area welcoming and serving guests.doc	123.9 KB
recreation & spa-beach closing procedures.doc	124.4 KB
recreation & spa-beach equipment.doc	123.4 KB
recreation & spa-beach health and safety.doc	123.9 KB
recreation & spa-beach information.doc	122.4 KB
recreation & spa-beach opening procedures.doc	130.0 KB
recreation & spa-beach swimming area supervision.doc	121.9 KB
recreation & spa-club membership information.doc	122.9 KB
recreation & spa-club membership joining procedures.doc	122.9 KB
recreation & spa-club membership renewal correspondence.doc	122.4 KB
recreation & spa-club membership show around procedures.doc	123.4 KB
recreation & spa-grooming.doc	152.6 KB
recreation & spa-gym closing procedures.doc	129.0 KB
recreation & spa-gym designing a fitness programme.doc	122.4 KB
recreation & spa-gym fitness testing.doc	122.4 KB
recreation & spa-gym health and safety.doc	123.4 KB
recreation & spa-gym opening procedures.doc	129.0 KB
recreation & spa-gym welcome and registration.doc	124.4 KB
recreation & spa-handling telephone enquiries.doc	124.9 KB
recreation & spa-penguin club arrival and registration.doc	122.9 KB
recreation & spa-penguin club closing procedures.doc	122.4 KB
recreation & spa-penguin club departure.doc	121.9 KB
recreation & spa-penguin club facilities and equipment.doc	124.4 KB
recreation & spa-penguin club handling children activities.doc	130.0 KB
recreation & spa-penguin club health and safety.doc	129.5 KB
recreation & spa-penguin club opening procedures.doc	122.4 KB
recreation & spa-penguin club programming and publicity.doc	166.9 KB
recreation & spa-pool closing procedures.doc	128.5 KB
recreation & spa-pool equipment.doc	123.9 KB
recreation & spa-pool handling telephine enquiries.doc	122.9 KB
recreation & spa-pool health and safety.doc	123.4 KB
recreation & spa-pool information.doc	121.9 KB
recreation & spa-pool opening procedures.doc	122.9 KB
recreation & spa-pool supervision.doc	121.3 KB
recreation & spa-spa closing procedures.doc	121.9 KB
recreation & spa-spa control inventory.doc	123.9 KB
recreation & spa-spa handling booking enquries.doc	123.9 KB
recreation & spa-spa handling payment.doc	122.4 KB
recreation & spa-spa health and safety.doc	122.4 KB
recreation & spa-spa opening procedures.doc	129.0 KB
recreation & spa-spa treatment procedures.doc	123.9 KB
recreation & spa-staffing.doc	123.4 KB
recreation & spa-towel counter closing procedures.doc	121.9 KB
recreation & spa-towel counter inventory control.doc	124.4 KB
recreation & spa-towel counter issuing towels.doc	121.9 KB
recreation & spa-towel counter opening procedures.doc	122.9 KB
recreation & spa-towel counter replenishing towels.doc	121.3 KB
recreation & spa-water sports closing procedures.doc	123.4 KB
recreation & spa-water sports handling emergencies.doc	124.4 KB
recreation & spa-water sports handling guest enquiries.doc	123.4 KB
recreation & spa-water sports opening procedures.doc	124.9 KB
recreation & spa-water sports organising activities.doc	125.4 KB
recreation & spa-water sports organising lessons.doc	124.4 KB
recreation & spa-water sports weather forecasting.doc	123.4 KB
/telephones/
Index-telephones.doc	22.0 KB
telephones-activities before starting a shift.doc	111.1 KB
telephones-attending calls.doc	117.2 KB
telephones-calls on hold.doc	113.2 KB
telephones-emergency procedures.doc	113.2 KB
telephones-fidelio functions for telephones.doc	114.7 KB
telephones-guest whereabouts.doc	114.2 KB
telephones-handling outgoing calls.doc	114.2 KB
telephones-mobile phone rental.doc	112.6 KB
telephones-no calls DND procedure.doc	111.6 KB
telephones-sending and receiving facimile.doc	135.7 KB
telephones-taking written messages.doc	115.2 KB
telephones-transferring calls.doc	114.2 KB
telephones-voicemail.doc	114.7 KB
telephones-wake up calls for airlines and groups.doc	110.6 KB
telephones-wake up calls.doc	118.8 KB
Total files 446