Lynda Innovative Customer Service Techniques | 9C4507F57EBCB1DB97AE7AFE332EE418D71D22CF

Lynda Innovative Customer Service Techniques

Name	Lynda - Innovative Customer Service Techniques	DOWNLOAD Copy Link Trouble downloading? see How To
Total Size	305.6 MB
Total Files	16
Hash	9C4507F57EBCB1DB97AE7AFE332EE418D71D22CF

/01. Introduction/
01_01-Welcome.mp4	6.9 MB
01_02-What you should know before watching this course.mp4	8.1 MB
01_03-Understanding why customer service is hard.mp4	16.6 MB
/02. Influencing Customer Perceptions/
02_01-Identifying the most important need.mp4	22.1 MB
02_02-Winning the moments of truth.mp4	26.3 MB
02_03-Making wait time more bearable.mp4	23.4 MB
02_04-Getting customers to know your name.mp4	16.3 MB
/03. Enhancing Your Service Senses/
03_01-Improving your powers of observation.mp4	23.2 MB
03_02-Overcoming the illusion of speed.mp4	23.2 MB
03_03-Understanding the consequences of multitasking.mp4	27.5 MB
03_04-Avoiding directed attention fatigue.mp4	25.1 MB
/04. Building Teamwork/
04_01-Identifying the secrets of employee motivation.mp4	22.9 MB
04_02-Increasing teamwork between departments.mp4	27.8 MB
04_03-Creating positive social pressure.mp4	27.7 MB
/05. Conclusion/
05_01-Next steps.mp4	8.3 MB
/Exercice Files/
Ex_Files_Innovative_Cust_Service.zip	190.3 KB
Total files 16