Lynda Innovative Customer Service Techniques | BEA1C62B5820E6E972D03D5E02047A56697A41A6

Lynda Innovative Customer Service Techniques

Name	Lynda - Innovative Customer Service Techniques	DOWNLOAD Copy Link Trouble downloading? see How To
Total Size	305.7 MB
Total Files	20
Hash	BEA1C62B5820E6E972D03D5E02047A56697A41A6

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013 Increasing teamwork between departments.mp4	27.8 MB
014 Creating positive social pressure.mp4	27.7 MB
010 Understanding the consequences of multitasking.mp4	27.5 MB
005 Winning the moments of truth.mp4	26.3 MB
011 Avoiding directed attention fatigue.mp4	25.1 MB
006 Making wait time more bearable.mp4	23.4 MB
008 Improving your powers of observation.mp4	23.2 MB
009 Overcoming the illusion of speed.mp4	23.2 MB
012 Identifying the secrets of employee motivation.mp4	22.9 MB
004 Identifying the most important need.mp4	22.1 MB
003 Understanding why customer service is hard.mp4	16.6 MB
007 Getting customers to know your name.mp4	16.3 MB
015 Next steps.mp4	8.3 MB
002 What you should know before watching this course.mp4	8.1 MB
001 Welcome.mp4	6.9 MB
/Exercise Files/
Learning Plan Worksheet.pdf	64.9 KB
Wait Time Checklist.pdf	55.0 KB
Additional Resources.pdf	51.2 KB
Whats My Job Worksheet.pdf	44.0 KB
Moments of Truth Worksheet.pdf	43.9 KB
Total files 20