Lynda Learning JIRA Service Desk | 6BEB244D6F5D7A48EB9357D7F3783CF546FF2D74

Lynda Learning JIRA Service Desk

Name	Lynda - Learning JIRA Service Desk	DOWNLOAD Copy Link Trouble downloading? see How To
Total Size	154.4 MB
Total Files	31
Hash	6BEB244D6F5D7A48EB9357D7F3783CF546FF2D74

/03. Service Desk Administration/
05 - Challenge- Create a new customer portal with groups and requests.MP4	626.6 KB
06 - Solution- Create a new customer portal with groups and requests.MP4	2.6 MB
04 - Email requests and satisfaction settings.MP4	3.7 MB
03 - Linking to a knowledge base.MP4	4.4 MB
02 - Queues.MP4	6.1 MB
01 -Customer permissions.MP4	9.3 MB
/01. Overview of JIRA Service Desk/
05 - Challenge- Create a new agent in Service Desk.MP4	658.3 KB
06 - Solution- Create a new agent in Service Desk.MP4	2.4 MB
01 - What is JIRA Service Desk-.MP4	4.8 MB
03 - Overview of administrator features.MP4	7.0 MB
02 - JIRA Service Desk example.MP4	7.8 MB
04 - Agents vs. users vs. customers.MP4	10.8 MB
/05. SLAs and Notifications/
04 - Challenge- Create a new SLA against one of your requests.MP4	663.4 KB
05 - Solution- Create a new SLA against one of your requests.MP4	2.8 MB
03 - Reporting.MP4	5.0 MB
01 - What are SLAs-.MP4	6.5 MB
02 - Creating an SLA.MP4	7.2 MB
/04. Service Desk Workflows/
04 - Challenge- Correctly adjust a factory SD workflow.MP4	714.0 KB
05 - Solution- Correctly adjust a factory SD workflow.MP4	4.0 MB
03 - Custom rules.MP4	5.4 MB
01 - Workflow overview.MP4	5.6 MB
02 - Automation.MP4	10.8 MB
/02. The Customer Portal and Notifications/
04 - Challenge- Create a new Service Desk project.MP4	859.1 KB
05 - Solution- Create a new Service Desk project.MP4	5.7 MB
03 - Customer notifications.MP4	7.6 MB
01 - Overview of the customer portal.MP4	9.3 MB
02 - Creating requests and groups.MP4	12.7 MB
/06. Conclusion/
01 -Next steps.MP4	1.0 MB
/00. Introduction/
02 - What you need to know.MP4	1.3 MB
01 - Welcome.MP4	1.7 MB
03 - JIRA instance setup.MP4	5.3 MB
Total files 31