Lynda com | 18AD05EAA07D1C20E63B153FB636BC23D30D426A

Lynda com

Name	lynda.com	DOWNLOAD Copy Link Trouble downloading? see How To
Total Size	2.5 GB
Total Files	102
Hash	18AD05EAA07D1C20E63B153FB636BC23D30D426A

/00. Introduction/
00.01 Introduction.mp4	13.7 MB
00.02 Certification exam.mp4	10.6 MB
00.03 Qualification scheme.mp4	17.6 MB
/01. Service Life Cycle/
01.01 What is ITIL .mp4	26.4 MB
01.02 Components and phases of a service life cycle.mp4	30.2 MB
01.03 Main concepts of the service life cycle.mp4	20.9 MB
01.04 Summary - Service life cycle.mp4	25.0 MB
/02. Service Management as a Practice/
02.01 IT today, IT opportunity.mp4	25.9 MB
02.02 What is a service.mp4	26.3 MB
02.03 What is service management .mp4	17.1 MB
02.04 What comprises value.mp4	13.5 MB
02.05 The 4 Ps of service design.mp4	10.7 MB
02.06 Key IT service management roles.mp4	21.5 MB
02.07 Governance.mp4	12.8 MB
02.08 Other quality frameworks ISO IEC 20000 and the Plan-Do-Check-Act PCDA model.mp4	72.9 MB
02.09 Summary - Service management as a practice.mp4	16.5 MB
/03. Key Principles, Models, and Concepts/
03.01 Processes.mp4	34.0 MB
03.02 Processes tools and automation.mp4	31.3 MB
03.03 Functions.mp4	16.7 MB
03.04 Specific roles.mp4	41.5 MB
03.05 The Responsible Accountable Contribution Informed (RACI) model.mp4	13.0 MB
03.06 Risk management.mp4	25.0 MB
03.07 Business case.mp4	11.5 MB
03.08 Communication.mp4	19.0 MB
03.09 Service portfolio pipeline and catalog.mp4	22.5 MB
03.10 Prioritization.mp4	19.6 MB
03.11 Summary - Key principles models and concepts.mp4	17.0 MB
/04. Life-Cycle Phases/
04.01 Service Strategy - Goal, scope, processes and key concepts.mp4	36.2 MB
04.02 Service Strategy - Value creation.mp4	24.4 MB
04.03 Value to the business of Service Strategy.mp4	16.2 MB
04.04 Service Design - Goal, scope, processes and key concepts.mp4	29.5 MB
04.05 Five aspects of Service Design.mp4	19.7 MB
04.06 Service Design package.mp4	11.9 MB
04.07 Value to the business of Service Design.mp4	12.7 MB
04.08 Service Transition - Goal, scope, processes and key concepts.mp4	37.0 MB
04.09 Service Knowledge Management System.mp4	21.0 MB
04.10 Value to the business of Service Transition.mp4	25.8 MB
04.11 Service Operation - Purpose, scope, processes and key concepts.mp4	29.9 MB
04.12 Value to the business of Service Operation.mp4	18.4 MB
04.13 Continual Service Improvement - Goal, process and key concepts.mp4	32.6 MB
04.14 Service measurement systems and metrics.mp4	43.7 MB
04.15 The Continual Service Improvement register.mp4	15.3 MB
04.16 The Continual Service Improvement model.mp4	15.5 MB
04.17 The Plan-Do-Check-Act (PCDA) model.mp4	9.7 MB
04.18 Value to the business of Continual Service Improvement.mp4	8.3 MB
04.19 Integration of the five core phases.mp4	9.4 MB
04.20 Summary - Life-cycle phases.mp4	25.0 MB
/05. Life-Cycle Processes - Part One/
05.01 Service Strategy - Phase and processes overview.mp4	7.1 MB
05.02 Service portfolio management.mp4	34.4 MB
05.03 Financial management for IT services.mp4	24.0 MB
05.04 Business relationship management.mp4	31.8 MB
05.05 Service Design - Phase and processes overview.mp4	11.0 MB
05.06 Service Design coordination.mp4	28.4 MB
05.07 Service Catalog key concepts.mp4	26.6 MB
05.08 More Service Catalog key concepts.mp4	24.0 MB
05.09 Service Level Management - Overview and key concepts.mp4	61.4 MB
05.10 Key activities of Service Level Management.mp4	17.6 MB
05.11 Interfaces with Service Level Management.mp4	20.1 MB
05.12 Availability management.mp4	50.4 MB
05.13 Capacity management.mp4	49.2 MB
05.14 IT Service Continuity Management.mp4	68.7 MB
05.15 Security management.mp4	40.1 MB
05.16 Supplier management.mp4	28.2 MB
/06. Life-Cycle Processes - Part Two/
06.01 Service Transition Phase and process overview.mp4	9.9 MB
06.02 Transition Planning and Support.mp4	22.3 MB
06.03 Service Asset and Configuration Management.mp4	32.4 MB
06.04 Configuration Management System.mp4	35.2 MB
06.05 Definitive Media Library.mp4	18.5 MB
06.06 Change management.mp4	77.0 MB
06.07 Change models.mp4	19.2 MB
06.08 Change Advisory Board and Emergency Change Advisory Board.mp4	27.1 MB
06.09 Activities of change management.mp4	21.2 MB
06.10 The seven Rs of change management.mp4	11.5 MB
06.11 Change management interfaces.mp4	31.9 MB
06.12 Release and Deployment Management.mp4	47.9 MB
06.13 The four phases of Release and Deployment Management.mp4	17.9 MB
06.14 Knowledge management.mp4	13.4 MB
06.15 Data Information Knowledge Wisdom structure.mp4	5.0 MB
06.16 Service Knowledge Management System.mp4	16.2 MB
06.17 Service Operation Phase and process overview.mp4	7.5 MB
06.18 Event management.mp4	43.9 MB
06.19 Incident management.mp4	38.8 MB
06.20 Key concepts of incident management.mp4	19.6 MB
06.21 Incident models.mp4	10.7 MB
06.22 Activities of incident management.mp4	33.8 MB
06.23 Incident-management interfaces.mp4	22.4 MB
06.24 Problem management.mp4	26.1 MB
06.25 Key concepts of problem management.mp4	21.7 MB
06.26 Problem-management activities.mp4	45.4 MB
06.27 Problem-management interfaces.mp4	17.6 MB
06.28 Request fulfillment.mp4	32.8 MB
06.29 Access management.mp4	21.8 MB
06.30 Continual Service Improvement Phase and process overview.mp4	5.6 MB
06.31 Seven-step improvement process.mp4	12.1 MB
06.32 Summary - Life-cycle processes.mp4	6.8 MB
/07. Service-Management Functions/
07.01 Service Desk and objectives.mp4	36.0 MB
07.02 Service Desk organizational structure.mp4	28.8 MB
07.03 Functions overview.mp4	12.2 MB
07.04 Application management.mp4	23.1 MB
07.05 Technical management.mp4	15.4 MB
07.06 IT operations management.mp4	21.7 MB
07.07 Summary Functions.mp4	8.8 MB
Total files 102