Nimay | 1AD3588EB85EC989E33F83735A359E92F48D42F5

Nimay

Name	Nimay	DOWNLOAD Copy Link
Total Size	11.3 GB
Total Files	9754
Hash	1AD3588EB85EC989E33F83735A359E92F48D42F5

/.../COTI_Transfer_Audit_Aspect_Dump/
Postpay_Transfers.xls	3.3 MB
CPP_LSD_Transfers_COLD.xls	2.7 MB
Postpay_18 to 24 Feb_Xfer.zip	847.0 KB
COTI_Transfer_Audit_Aspect_DC_Sheet.xls	487.9 KB
Xfer_18 to 24 Feb_Zaki.zip	243.8 KB
CPP_LSD_Transfers_WARM.xls	130.6 KB
Transfer Triggers Mapping.xls	45.6 KB
Observations_Audit_DC.doc	27.6 KB
/.../Data Dump and Analysis/Jan_08/Aspect/
Warm_Xfers_Jan_08_Raw_Data.xls	10.5 MB
Warm_Xfers_Jan_08_Pivot.xls	4.9 MB
Transfer Volumes_Jan_08.xls	205.3 KB
OOH_Xfers_COTI.xls	112.6 KB
Transfer_Route_Names_26_Jan_08.xls	65.5 KB
Workload_Jan_08.xls	15.4 KB
/.../Churn & Retentions Report/
Churn & Retentions Report - 27_Jan_08.xls	9.9 MB
Churn & Retentions Report - January 08 v4 (High Value).xls	5.0 MB
/.../COTI_Call_logger_Dump_Jan_08/
COTI_Tagger_Pivot_Jan_11_20.xls	63.7 MB
COTI_Tagger_Pivot_Jan_21_31.xls	60.2 MB
COTI_Tagger_Pivot_Jan_01_10.xls	53.9 MB
Team_List_28_Jan_08.xls	689.2 KB
/.../COTI_Call_Logger/
COTI_Call_Logger_Analysis_Jan_08.xls	47.6 KB
COTI_Tagger_Pivot_Consolidated_Jan_08.xls	19.5 KB
/.../Data Dump and Analysis/Jan_08/HEART/Incorrect Transfers/
17. Incorrect Xfer & Consultation Call Analysis HEART 17012008.xls	560.1 KB
14. Incorrect Xfer & Consultation Call Analysis HEART 14012008.xls	139.8 KB
16. Incorrect Xfer & Consultation Call Analysis HEART 16012008.xls	137.2 KB
15. Incorrect Xfer & Consultation Call Analysis HEART 15012008.xls	127.5 KB
/.../Data Dump and Analysis/Jan_08/HEART/
HEART_Case_Analysis_Jan_08.xls	4.6 MB
HEART_Definitions.doc	34.8 KB
/.../Call_Listening_Observation/
COTI_Tagger_BAN_Jan_08.xls	1.1 MB
Call Listening dump_3Power_Jan_08.xls	447.0 KB
Call Listening observations - Compiled.xls	94.2 KB
Call Listening observations - Roque.xls	30.7 KB
Call Listening observations - Pranav.xls	29.2 KB
Call Listening observations - Poonam.xls	28.7 KB
Call Listening observations - Rakesh.xls	25.6 KB
Call Listening observations - Keya.xls	23.6 KB
Call Listening observations - Harsha.xls	22.0 KB
Call Listening observations - Michelle.xls	21.0 KB
Call Listening observations - Eugene.xls	19.5 KB
Call Listening observations - Jennifer.xls	16.9 KB
Call Listening observations - Ishwar.xls	15.4 KB
/.../Data Dump and Analysis/Jan_08/Quality/
3_Power_ Raw_Dump_&_Analysis_Jan 08.xls	64.6 MB
3_Power_Form.xls	20.5 KB
/.../Data Dump and Analysis/Jan_08/Skyline/
Jan_08_IB_Vol_Skyline.xls	116.7 KB
/.../Data Dump and Analysis/Jan_08/
Floor_Tagging_Incorrect_Xfer.xls	61.4 KB
Offer disputes sheet (Collated data).xls	58.4 KB
Self Care data.xls	54.8 KB
TNA 3 days saves.doc	23.6 KB
/.../Data Dump and Analysis/March 08/
DU Call log 5Mar.xls	1.4 MB
DU Vols 5Mar.xls	16.9 KB
/.../Data Dump and Analysis/Nov_07/Aspect/
Warm_Transfers_Nov_Raw.xls	13.1 MB
Warm_Transfers_Nov.xls	5.7 MB
Transfer Volumes_Nov_07.xls	192.0 KB
/.../Call Listening Dump/
Call Listening dump_Nov_07.xls	27.6 KB
/.../COTI_Call_Logger/
Analysis November_Part1.xls	53.2 MB
Consolidated_Data_Nov.xls	52.6 MB
Analysis November_Part2.xls	42.1 MB
Analysis November_Combined_Nov_07.xls	22.5 KB
/.../Data Dump and Analysis/Nov_07/Quality/
3_Power Nov 07.xls	107.2 MB
3 Power Nov 07_COTI.xls	29.6 MB
3_Power 15-31 Oct 07.xls	18.9 MB
3_Power_Incorrect_Oct_Nov_07.xls	19.5 KB
/.../Data Dump and Analysis/
COTI Call Logger.lnk	0.6 KB
/.../Archieved Reports & Documents/
Transfer Volumes_01.xls	694.8 KB
Call Transfer Reduction_04.ppt	522.8 KB
Call Transfer Reduction_Jan_08_05.ppt	519.2 KB
Call Transfer Reduction_03.ppt	517.1 KB
03_Project_management_plan_01.rtf	408.9 KB
Call Transfer Reduction_02.ppt	376.8 KB
01_Project_Charter_04.rtf	316.6 KB
FLE - Baseline_Data_29FEB.xls	247.8 KB
01_Project_Charter_05.rtf	210.7 KB
Call Transfer Reduction_01.ppt	204.8 KB
01_Project_Charter_Temp.rtf	190.3 KB
01_Project_Charter_06.rtf	179.4 KB
01_Project_Charter_03.rtf	179.2 KB
01_Project_Charter_02.rtf	157.7 KB
01_Project_Charter_01.rtf	139.5 KB
13_Communications_Plan_01.rtf	55.0 KB
PPT.xls	33.3 KB
/.../Project documents & Reports/Current_Documents/
03_Project_management_plan_02.rtf	1.4 MB
1st_Line_Empowerment_Jan_08_07.ppt	612.9 KB
1st_Line_Empowerment_Jan_08_06.ppt	350.2 KB
FLE - Baseline_Data_06MAR.xls	254.0 KB
Project Schedule - 1st_Line_Empowerment.mpp	248.8 KB
01_Project_Charter_07.rtf	192.9 KB
08_Risk_Regsiter_01.rtf	122.7 KB
13_Communications_Plan_02.rtf	107.2 KB
02_Scope_Statement.rtf	102.4 KB
06_Resource_Plan_01.rtf	101.4 KB
Change Control Document.xls	67.6 KB
PPT_02.xls	46.6 KB
MOM_05MAR.xls	42.5 KB
09_Procurement_Plan_01.rtf	35.8 KB
12_Project Closure Report.rtf	31.5 KB
FLE_Action_Sheet.xls	29.2 KB
Nimay_Actions_28FEB.xls	18.9 KB
/.../Project documents & Reports/Current_Reports/
FLE_Weekly_Status_Report_13Feb08.doc	65.5 KB
FLE_Weekly_Status_Report_8Feb08.doc	65.0 KB
1st_Line_Empowerment_Project Initial impact Assessment_14Feb08.xls	44.5 KB
FLE Graphs_Format.xls	25.6 KB
/.../PMP Reference Documents/
PDC_PMPHandbook.pdf	991.6 KB
04_Work_Breakdown_Dictionary.rtf	136.5 KB
05_Quality_Plan_01.rtf	66.4 KB
07_Risk_Management_Plan.rtf	64.0 KB
AP_PMICodeofEthics.pdf	53.5 KB
10_Change_Control_Request.rtf	53.0 KB
PPT_02.xls	46.6 KB
11_Project_Status_Report.rtf	44.2 KB
Dept. Contact Details.xls	29.2 KB
Codes deleted.doc	25.1 KB
HS Feedback.doc	20.5 KB
Transfer Reasons Observations.xls	14.3 KB
/Recommendations/Reference Documents/
Postpay_Transfer_Data.xls	58.4 KB
COTI scenarios.doc	39.9 KB
Call Closing Saves (Loyalty discounts).doc	38.9 KB
Transfer_Reason_Break_Up.xls	35.3 KB
/Recommendations/
Recommendations_Final.xls	47.1 KB
/1st_Line_Empowerment/
1st_Line_Empowerment_Jan_08_06.ppt	1.0 MB
/Appraisals/
PMP_Appraisal Form - Nimay1.xls	244.7 KB
PMP_Appraisal Form - Nimay.xls	244.7 KB
PMP_Appraisal Form.xls	243.2 KB
Nimay.xls	228.4 KB
Mid Year Appraisal form - Nimay Kalyani.xls	225.3 KB
Nimay Kalyani Mid Year.xls	222.2 KB
TC Appraisal Annual - Nimay Kalyani.xls	217.6 KB
TC_Appraisal Annual - December 2005.xls	216.6 KB
Nimay - Annual Appraisal - 20061.xls	215.0 KB
Nimay - Annual Appraisal - 2006.xls	215.0 KB
1-2-1.xls	146.9 KB
Appraisal_Ops_2007.xls	144.4 KB
Advisor Score Card - Feb '07.xls	124.9 KB
Action plan.xls	18.4 KB
Call listening and Feedback Template.xls	17.4 KB
Side by Side form.xls	17.4 KB
TC Competency ratings.xls	14.3 KB
Data - Appraisal.xls	14.3 KB
/.../DATA COLLATION-Reworked/
MASTER.xls	3.9 MB
COTI.xls	817.2 KB
BILLING..xls	550.9 KB
TSI.xls	514.0 KB
POSTPAY.xls	242.2 KB
PAY G.xls	237.1 KB
/ASK 3/Data Collation/
MASTER.xls	4.0 MB
BILLING.xls	1.4 MB
COTI.xls	826.4 KB
TSI.xls	518.1 KB
POSTPAY.xls	250.9 KB
PAY G.xls	246.3 KB
POSTPAY Ask 3(revised).xls	100.9 KB
/ASK 3/Formats/
My Dept,Alerts.xls	3.4 MB
Sample Format-Recommendations.xls	17.9 KB
/ASK 3/Impact Assessment/
Data from QPMS_Mercy.xls	23.2 MB
Data dump - TSI.xls	12.2 MB
Data Collation-QOM's_Mercy.xls	26.1 KB
Data dump - COTI.xls	20.5 KB
/ASK 3/Phase II/
PayG{My Dept;Alerts}.xls	3.8 MB
/ASK 3/Presentation Attachments/
Project Methodology-Slide.xls	62.0 KB
Brainstorming.xls	49.2 KB
LOST & STOLEN PROCESS MAPPING.ppt	42.0 KB
WI-Call Types.xls	34.8 KB
/ASK 3/Team Forming/
Team-Scheduling.xls	16.9 KB
/ASK 3/
ASK-3 Enhancement.ppt	935.4 KB
ASK 3-1st Success Story.ppt	89.6 KB
Implementation Plan.xls	19.5 KB
/Australia/
citycentre - Newcastle.pdf	833.3 KB
26 EH.pdf	276.0 KB
27.1.09 Temporary Accommodation-Student.DOC	251.4 KB
160 EH.pdf	217.7 KB
ANNEXURE A May 2008.doc	143.9 KB
Homestay Student Application Form July 2009.doc	134.1 KB
HOMESTAY PROSPECTUS FOR STUDENTS with placement fee1.doc	132.6 KB
homestay-student-prospectus.pdf	107.0 KB
Uni Information.pdf	72.6 KB
List Of Pannel Docters.doc	66.0 KB
Nimay_Kalyani.doc	55.8 KB
KALYANI, Nimay - MBA.pdf	49.8 KB
Important Information - University of Newcastle.pdf	48.8 KB
University Of Newcastle.pdf	44.9 KB
Confirmation of Enrolment.pdf	44.6 KB
Pre_Departure_Information[1].doc	40.4 KB
Greetings from International Student Support.pdf	38.4 KB
Pre-Departure Mail.doc	32.8 KB
Pre-departure Information.xls	30.7 KB
STATEMENT OF PURPOSE.doc	29.7 KB
Homestay Student Application Form July 2009.pdf	29.0 KB
Society NOC.doc	27.6 KB
Kentish Homestay Profile 17.4.08.doc	27.6 KB
HAPPY CABBY BOOKING DETAILS.doc	27.1 KB
Accomodation mail.doc	26.6 KB
ICICI Stmt.xls	25.1 KB
Loan Disbursement Letter.doc	24.6 KB
AFFIDAVIT OF SUPPORT.doc	24.6 KB
CA Statement - Harsha.xls	23.0 KB
Accommodation.xls	18.4 KB
Purchase list.xls	17.9 KB
SCB - Stmt.xls	14.8 KB
/B52/Project/CC Mailbox/Productivity/
Mailbox FTE final version 150307.xls	88.6 KB
FTE final version 150307.xls	88.6 KB
CC mailbox - Productivity Report 210307	88.1 KB
CC mailbox - Reworked Productivity Report 140307.xls	68.1 KB
CC mailbox - Reworked Productivity Report 050307.xls	62.0 KB
CC mailbox - Productivity Report 140307.xls	59.4 KB
CC mailbox - Productivity Report 050307.xls	48.6 KB
FTE final version 220207.xls	46.1 KB
FTE final version 300307.xls	44.5 KB
CC mailbox - Productivity Report 230407.xls	37.4 KB
CC mailbox - Productivity Report 180407.xls	36.9 KB
CC mailbox - Productivity Report 010307.xls	34.8 KB
FTE final version 260207.xls	34.3 KB
FTE final version Mubash.xls	34.3 KB
CC mailbox - Productivity Report 040407.xls	31.7 KB
Productivity Report Format.xls	28.2 KB
CC mailbox - Productivity Report2 210307	25.6 KB
CC mailbox - Productivity Report 290307.xls	24.1 KB
WR Quality Week 16th to 22nd.xls	22.5 KB
SLA Week 16th April - 22nd April.xls	20.5 KB
/B52/Project/CC Mailbox/
Migration - Queue Analysis 080307.xls	127.5 KB
Migration - Queue Analysis 140307.xls	126.5 KB
Migration - Queue Analysis 280207.xls	85.0 KB
Migration - Queue Analysis 270207.xls	84.5 KB
Migration - Queue Analysis 220207.xls	59.9 KB
Reassign Queues 27.02.07.xls	38.9 KB
Migration - Draft plan 140207.xls	37.9 KB
Migration - Draft plan 090207.xls	34.8 KB
Migration - Draft plan 060207.xls	27.6 KB
CC Mailbox units & queues V2.xls	25.6 KB
CC Mailbox units & queues V1.xls	25.1 KB
CC mialbox - backlog Report 190107.xls	23.6 KB
CC Mailbox units & queues.xls	21.5 KB
Received Volumes 210207.xls	18.4 KB
/B52/Project/Channel Support/
Forecast Vs Actual (includesAHT) - 05-02-07.xls	650.8 KB
Firepond Handling Guide 3.doc	120.8 KB
Channel Support Migration Plan 060307.xls	67.6 KB
Channel Support Migration Plan 270207.xls	64.5 KB
Channel Support Migration Plan 120207.xls	59.9 KB
Mailbox -Dealer Support Migration 050407.xls	45.6 KB
Channel Support Migration Plan 080207.xls	42.5 KB
Mailbox -Dealer Support Migration 020307	42.0 KB
Mailbox -Dealer Support Migration 280207.xls	41.5 KB
Mailbox -Dealer Support Migration 080307.xls	41.5 KB
Mailbox -Dealer Support Migration 120207.xls	31.2 KB
Mailbox -Dealer Support Migration 200207.xls	31.2 KB
Mailbox - Dealer Support 130207.xls	30.2 KB
Mailbox -Dealer Support Migration 140207	30.2 KB
quality Channel Supp.PPT	26.1 KB
Channel daily FTE Jan-Feb07.xls	20.5 KB
channel migration options 050207.xls	17.9 KB
/.../Documents from UK/Channel Support/Channel Training/
A Day In The Life Of Channel Support_TN_V2_18.08.06.ppt	4.5 MB
A Day In The Life of Channel Support_WB_V1_11.08.06.doc	491.0 KB
Channel Induction Schedule V3_06.11.06.doc	74.2 KB
Channel Fault Scenarios Trainer's Copy_WB_V1_10.08.06.doc	74.2 KB
Channel Fault Scenarios_WB_V1_17.08.06.doc	63.5 KB
registration wordsearch trainers copy_v1_16.08.06.doc	56.3 KB
registration wordsearch_v1_16.08.06.doc	54.8 KB
/.../Documents from UK/Channel Support/
A Day In The Life Of Channel Support_TN_V2_18.08.06.ppt	4.5 MB
A Day In The Life of Channel Support_WB_V1_11.08.06.doc	491.0 KB
Channel Fault Scenarios Trainer's Copy_WB_V1_10.08.06.doc	74.2 KB
Channel Induction Schedule V3_06.11.06.doc	74.2 KB
Channel Fault Scenarios_WB_V1_17.08.06.doc	63.5 KB
registration wordsearch trainers copy_v1_16.08.06.doc	56.3 KB
registration wordsearch_v1_16.08.06.doc	54.8 KB
image001.gif	2.8 KB
/.../Documents from UK/Disaster Planning/
Disaster Recovery_Peak Concurrent Staffing (India).xls	5.7 MB
/.../Privacy_Policy_files/
image002.gif	1.5 KB
image003.gif	1.5 KB
image005.gif	0.4 KB
filelist.xml	0.3 KB
image004.gif	0.3 KB
image001.gif	0.1 KB
image006.gif	0.1 KB
/.../Terms_&_Conditions_files/
image006.gif	2.0 KB
image005.gif	1.5 KB
filelist.xml	0.4 KB
image008.gif	0.4 KB
image007.gif	0.3 KB
image001.png	0.1 KB
image003.gif	0.1 KB
image004.gif	0.1 KB
image009.gif	0.1 KB
image002.gif	0.1 KB
/.../Terms_for_3_Services_files/
image003.gif	1.9 KB
image002.gif	1.5 KB
image005.gif	0.4 KB
filelist.xml	0.3 KB
image004.gif	0.3 KB
image001.gif	0.1 KB
image006.gif	0.1 KB
/.../BUSINESS RULES & SUPPORTING DOCS/Legal Info/
Terms_for_3_Services.htm	71.5 KB
Privacy_Policy.htm	32.2 KB
Terms_&_Conditions.htm	24.7 KB
Legal Info.doc	24.1 KB
Legal_Info.htm	1.7 KB
/.../BUSINESS RULES & SUPPORTING DOCS/
Departmental Contact Information - Amended.doc	318.5 KB
ROI_ADC_Singleview - As Is.htm	88.5 KB
Gaelic_Character_Key_Combinations.xls	38.9 KB
Key_Business_Rules_for_RoI - Amended.htm	38.6 KB
A-GPS_in_Ireland.htm	11.0 KB
Stuck_SO_Template_roi.hta	10.9 KB
Customer_Info_to_the_Garda_.htm	2.3 KB
/.../Foreign_Issued_Card_Payment_Rules_files/
image002.jpg	43.0 KB
Thumbs.db	9.7 KB
/.../BILL IMAGES & MESSAGES/
Front_of_Bill.pdf	90.1 KB
Back_of_bill.pdf	85.2 KB
Front_of_bill2.pdf	51.8 KB
Bill_Messages.htm	7.4 KB
Foreign_Issued_Card_Payment_Rules.htm	5.2 KB
Bill_images_and_information.htm	3.0 KB
/.../Documents from UK/ROI/FAQ's/BILLING FAQs/
Billing_billing_FAQs - Amended.doc	265.2 KB
Billing_payments_FAQs - Amended.doc	166.4 KB
Billing_ways_to_pay_FAQs - Amended.doc	119.8 KB
Billing_direct_debit_FAQs - Amended.doc	118.3 KB
Billing_refunds_FAQs - Amended.doc	64.0 KB
Take_Ad_Hoc_Payment_Rules.htm	8.5 KB
/.../COLLECTIONS & CREDIT FAQs/
Collections_general_FAQs - Amended.doc	112.1 KB
Collections_first_line_FAQs - Amended.doc	112.1 KB
Credit_limits_FAQs - Amended.doc	33.3 KB
Credit_information_FAQs - Amended.doc	32.3 KB
Collections_partial_payment_FAQs - Amended.doc	32.3 KB
/.../MNP FAQs & USEFUL DOCS/
MNP_FAQs.htm	24.1 KB
CAF_from_unregistered_3Pay_Customer.htm	5.7 KB
MNP.htm	3.5 KB
/.../Bulldog – FAQs_files/
image001.jpg	50.0 KB
Thumbs.db	5.6 KB
/.../Documents from UK/ROI/FAQ's/PRODUCT FAQS/
3MusicStoreFAQs.htm	49.2 KB
Bulldog – FAQs.htm	42.2 KB
/.../OLD PROCESS FORMAT/BILLING & PAYMENTS/
View Account Information - As Is.doc	99.3 KB
Request Account Data - Amended.doc	56.8 KB
Change Bill Cycle - Amended.doc	48.6 KB
Change Price Plan Call Guide - Amended.doc	36.9 KB
Direct Debit Failure - Amended.doc	33.8 KB
Add_on_not_on_bill.htm	10.3 KB
Bank_Detail_Validation_Registration.htm	9.3 KB
Direct_Debit_Indemnity.htm	2.5 KB
/.../OLD PROCESS FORMAT/COLLECTIONS & CREDIT/
ROI_ACM011_Maintain_Credit_Limit.htm	37.5 KB
Manage Bankrupt Customers - Amended.doc	33.3 KB
Receiving_a_Collections_Call.htm	4.6 KB
/.../Outbound_White_Mail_files/
Thumbs.db	26.1 KB
image032.jpg	23.9 KB
image031.jpg	22.9 KB
image030.jpg	22.0 KB
image027.jpg	21.9 KB
image024.jpg	21.8 KB
image029.jpg	19.3 KB
image023.jpg	19.1 KB
image019.png	18.5 KB
image017.png	18.4 KB
image026.jpg	18.0 KB
image015.png	17.9 KB
image013.png	16.3 KB
image007.png	16.3 KB
image021.png	16.3 KB
image033.jpg	15.8 KB
image009.png	14.0 KB
image003.png	14.0 KB
image028.jpg	13.6 KB
image005.png	13.2 KB
image011.png	13.2 KB
image025.jpg	11.7 KB
image001.png	10.9 KB
filelist.xml	0.8 KB
/.../GENERAL 1ST LINE/
Outbound_White_Mail.htm	106.7 KB
Malicious - Amended.doc	99.3 KB
Subject_Access_Request.htm	5.5 KB
/.../Damaged_or_Faulty_Handsets_Process_excluding NW faults- Amended_files/
oledata.mso	57.4 KB
image002.gif	25.3 KB
image001.emz	14.4 KB
filelist.xml	0.3 KB
/.../Exchanges - Reviewed_files/
oledata.mso	33.9 KB
image002.gif	11.7 KB
image001.emz	5.6 KB
filelist.xml	0.2 KB
/.../HANDSET FAULTS & EXCHANGES/
Damaged_or_Faulty_Handsets_Process_excluding NW faults- Amended.htm	215.8 KB
Exchanges - Reviewed.htm	106.3 KB
Failed_Deliveries_New1811.htm	16.3 KB
Failed_Deliveries_New1811 - As is.htm	14.6 KB
Order_Delivery_Queries.htm	13.4 KB
/.../OLD PROCESS FORMAT/LOST&STOLEN/
lost and stolen or Physical Damaged - amended.doc	827.9 KB
/.../MNP_Port_in_RoI006_files/
image002.gif	8.1 KB
image001.gif	8.0 KB
Thumbs.db	5.1 KB
/.../MNP_Port_Out_RoI007_files/
image002.gif	19.2 KB
Thumbs.db	6.7 KB
/.../OLD PROCESS FORMAT/MNP/
MNP_Error_Codes.doc	181.2 KB
MNP_Port_in_RoI006.htm	111.0 KB
MNP_Port_Out_RoI007.htm	19.9 KB
/.../2ND LINE Network_Updater_INSTRUCTIONS/
image004.jpg	67.4 KB
Network_Updater.htm	23.8 KB
image002.jpg	21.5 KB
Thumbs.db	20.0 KB
image001.jpg	19.7 KB
image003.jpg	18.7 KB
image005.jpg	12.0 KB
/.../USIM_Extractor_MSISDN_Swap_files/
image004.jpg	23.8 KB
image002.jpg	22.4 KB
image007.jpg	20.1 KB
image001.jpg	18.5 KB
image006.jpg	18.1 KB
image008.jpg	15.4 KB
Thumbs.db	11.8 KB
image005.jpg	11.6 KB
image003.jpg	10.0 KB
/.../OLD PROCESS FORMAT/NETWORK UPDATER/
Network Updater.doc	146.4 KB
USIM_Extractor_MSISDN_Swap.htm	9.0 KB
/.../OLD PROCESS FORMAT/PRODCUTS & SVS/
3rd_party_employee_Add_Ons.doc	68.1 KB
3rd_party_employee_Add_Ons.htm	40.1 KB
Broadband_Add_Ons.htm	19.4 KB
/.../14DMBG_NEW1811_files/
image001.gif	12.0 KB
Thumbs.db	7.2 KB
/.../OLD PROCESS FORMAT/RETIRE & MBG/
Money Back Guarantee - Amended.doc	319.0 KB
Retire Process - amended.doc	165.9 KB
Retire Process.doc	34.3 KB
Retire USIM - As is - UK.doc	31.7 KB
14DMBG_NEW1811.htm	24.7 KB
Call Guide ROI Retentions.htm	21.8 KB
/.../OLD PROCESS FORMAT/SERVICE FAULTS/
Missing CRM2 Customer.doc	96.3 KB
Network_Coverage_issues - Amended (new).htm	53.4 KB
Manual_Replacement_USIM.htm	32.8 KB
/.../OLD PROCESS FORMAT/SERVICE ORDERS/
Add_Add_on.htm	4.0 KB
Removing_an_Add_on.htm	3.9 KB
/.../OLD PROCESS FORMAT/SPRINT+/
ROI_Sprint+_Down.htm	27.1 KB
ICCID not recognised in Sprint +.htm	10.6 KB
/.../Automated Upgrades Process - Final_files/
image001.gif	17.2 KB
Thumbs.db	9.7 KB
image002.jpg	8.6 KB
/.../Upgrade - Ecommerce v1 0 6_files/
slide0001_image001.jpg	185.2 KB
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/.../Documents from UK/ROI/WORK INSTRUCTIONS/
ROI_Billing_Take_Ad_Hoc_Payment.html	204.7 KB
ROI_Network_Unlock_process.html	84.8 KB
ROI_Maintain_Existing_Customer_Contact_Profile_Details.html	78.5 KB
ROI_Billing_Maintain_Payment_Method.html	78.2 KB
ROI_Validate_Customer_Contact.html	45.2 KB
ROI_Contact_Centre_Welcome_Call_Script.html	44.5 KB
ROI_Billing_Change_Price_Plan.html	37.8 KB
ROI_Billing_Refund_Credit_Balance.html	33.3 KB
ROI_Register_a_Direct_Sale.html	20.7 KB
ROI_Collections_Take_Full_payment_from_customer_in_collections.html	19.0 KB
ROI_PAYG_Perform_Voucher_TopUp.html	18.8 KB
ROI_Handling_Accessories.html	18.6 KB
ROI_TSI_CSP_(Call_setting_Platform)_Functionality_via_Ask_SID.html	17.8 KB
ROI_Collections_Remove_Collections_Divert_Restrictions_Single_Customer.html	16.4 KB
ROI_PAYG_Request_copy_Invoice.html	14.8 KB
ROI_MNP_Port_In_Process.html	14.1 KB
ROI_Billing_Apply_Adjustment.html	14.0 KB
ROI_Collections_Suspend_Collections_DCA_Activity.html	13.7 KB
ROI_Replacement_Handset.html	13.2 KB
ROI_Internal_Demo_Test_Registrations.html	13.1 KB
ROI_Refunding_an_Adhoc_Payment.html	9.4 KB
ROI_Add_Fax.html	9.1 KB
ROI_FollowUP.html	9.1 KB
ROI_TSI_Missing_Accessory_After_Repair.html	9.1 KB
ROI_Billing_Maintain_Billing_Account.html	8.9 KB
ROI_Billing_Apply_One_Off_Charge.html	8.8 KB
ROI_Add_Authorised_Contact.html	8.5 KB
ROI_Raising_Card_Refund_Requests.html	8.3 KB
ROI_PAYG_Retrieve_Balance.html	8.1 KB
ROI_Update_IMEI_Work_Instruction.html	8.0 KB
ROI_Billing_Change_Customer_Billing_Address.html	8.0 KB
ROI_TSI_Update_IMEI.html	7.5 KB
ROI_Escalation_Complaints_Process.html	7.4 KB
ROI_Billing_Request_Payment_Transfer.html	7.2 KB
ROI_View_Installed_Services_&_Product_Attributes.html	6.8 KB
ROI_Sprint_Process.html	6.7 KB
ROI_TSI_Reset_Call_Barring_Pin.html	6.7 KB
ROI_USIM_Mismatch.html	6.6 KB
ROI_Suspend_Services_&_Blacklist_Handset.html	6.5 KB
ROI_Credit_Updating_Credit_file_information.html	6.3 KB
ROI_MNP_Port_Out.html	6.2 KB
ROI_PAYG_Apply_Goodwill_Voucher.html	6.2 KB
ROI_PAYG_Reset_Frozen_MSISDN.html	5.8 KB
ROI_Billing_Customers_set_up_with_wrong_Tariff_or_Add-on_by_dealers.html	5.7 KB
ROI_Collections_Take_Partial_Payment_from_customer_in_collections.html	5.6 KB
ROI_TSI_Account_Cancelled_in_Error.html	5.5 KB
ROI_Close_Interaction.html	4.9 KB
ROI_Billing_View_PDF_Bill.html	4.7 KB
transferring_a_call.htm	1.8 KB
/.../Documents from UK/ROI/
Deploying_2nd_Line_Tools_V0.2.xls	22.5 KB
/B52/Project/Finance Ops/
migration docs.zip	3.6 MB
Queries Sheet2 090307.xls	21.0 KB
Queries Sheet2.xls	18.9 KB
System status - Cr referrals.xls	17.9 KB
/.../Internal not for circulation/
FACILITY UPDATE - PUNE 6DEC06.ppt	27.8 MB
/B52/Project/Nightshift/
Nightshift Migration 150207.xls	26.1 KB
Nightshift functions 190107.xls	23.0 KB
Nightshift functions.xls	21.0 KB
/.../Old Project Plans/Actions/
Actions 30-01-07.xls	38.9 KB
Actions 09Feb07.xls	36.4 KB
Actions 23-01-07.xls	26.6 KB
/.../Old Project Plans/Hiring Plans/
UK Hiring Nos V2.xls	17.4 KB
UK Hiring Nos V1.xls	17.4 KB
UK Hiring Plan Dec.xls	15.4 KB
/.../Old Project Plans/
B52 Plan V1.4.mpp	526.8 KB
B52 Plan V1.3.mpp	458.8 KB
B52 Plan V1.2.mpp	402.9 KB
B52 Plan V1.1.mpp	338.9 KB
B52 Plan V1.mpp	278.0 KB
Pre migration scoping.doc	212.5 KB
Migration plan V0 23Nov06.xls	72.7 KB
Migration plan V8 19Jan07.xls	72.2 KB
Extended Migration plan V2 5Dec06.xls	71.7 KB
Migration plan V9 30Jan07.xls	71.7 KB
Migration plan V11 09Feb07.xls	71.2 KB
Migration plan V7 12Jan07.xls	71.2 KB
Migration plan V12 14Feb07.xls	71.2 KB
Migration plan V7 18Jan07.xls	71.2 KB
Migration plan V10 02Feb07.xls	70.7 KB
Migration plan V13 22Feb07.xls	70.7 KB
Migration plan V6 4Jan07.xls	69.1 KB
Migration plan V4 19Dec06.xls	68.1 KB
Migration plan V3 13Dec06.xls	67.6 KB
Migration plan V5 21Dec06.xls	66.0 KB
Migration plan V1 24Nov06.xls	64.0 KB
Migration plan V2 28Nov06.xls	63.5 KB
/.../Other Prep Documents/
ROI & Mailbox Orgstructure.ppt	1.3 MB
Migration plan - 2007 - March W1 - Performance Mailbox Channel1.xls	44.5 KB
Migration plan - 2007 - v 2 0.xls	44.5 KB
Migration plan - 2007 - v.4.0.xls	44.5 KB
Migration plan - 2007 - Week 3 - Performance Mailbox Channel.xls	44.0 KB
Migration plan - 2007 - v 3 0.xls	42.5 KB
Migration plan - 2007 - Week 3 - Performance Mailbox Channel2.xls	41.5 KB
Firepond - SL & AHT.xls	32.3 KB
UK Hire plan for Feb & March.xls	16.4 KB
/B52/Project/ROI/
Update Ireland Migration Plan.msg	325.1 KB
ROI Service Level Report - 04-2007.xls	113.7 KB
Parallel_Running_V0.14.xls	71.2 KB
Parallel_Running_V0.10.xls	60.9 KB
Parallel_Running_V0.7.xls	58.4 KB
Parallel_Running_V0.5.xls	54.8 KB
ROI - Deploying_2nd_Line_Tools_V0.2.xls	22.5 KB
ROI Contract - Parallel_Running_V0.1.xls	18.9 KB
/B52/Project/Status Update/
Project Update 5Apr07.ppt	193.5 KB
Project Update 1Mar07.ppt	193.0 KB
Project Update 14Dec06.ppt	192.0 KB
Project Update 8Mar07.ppt	191.5 KB
Project Update 15Feb07.ppt	190.0 KB
Project Update 22Mar07.ppt	188.9 KB
Project Update 8Mar07 - My use.ppt	185.9 KB
Project Update 18Jan07.ppt	183.8 KB
Project Update 22Feb07.ppt	178.2 KB
Project Update 15Mar07.ppt	173.6 KB
Project Update 1Mar07.pps	166.9 KB
Project Update 8May07.ppt	165.9 KB
Project Update 11Jan07.ppt	164.4 KB
Project Update 27Dec06.ppt	162.3 KB
Project Update 8Apr07.ppt	161.3 KB
Project Update 23Apr07.ppt	159.2 KB
Project Update 1Feb07.ppt	158.2 KB
Project Update 25Jan07.ppt	157.2 KB
Project Update 18Apr07.ppt	154.1 KB
Project Update Template.ppt	153.6 KB
Project Update 29Mar07.ppt	152.6 KB
Project Update 12Apr07.ppt	150.0 KB
Project Update 04Jan07.ppt	149.5 KB
Project Update 8Feb07.ppt	145.4 KB
Galsgow Migration Update Dec 07.ppt	118.3 KB
/B52/Project/UK Plans/
Migration Plan 030107 - FO.mpp	608.8 KB
Migration Plan 180107.mpp	566.3 KB
Migration Plan 090107.mpp	558.6 KB
Migration Plan 150307.mpp	547.8 KB
Migration Plan 081206.mpp	516.6 KB
Migration Plan 151206.mpp	509.4 KB
Migration Plan 030107.mpp	501.2 KB
Migration Plan 100107.mpp	498.2 KB
Migration Plan 071206.mpp	474.6 KB
Migration Plan 300107.mpp	450.6 KB
Migration Plan 011206.mpp	281.1 KB
Project Update 011206.ppt	196.6 KB
/B52/Project/
B52 Plan V1.5.mpp	499.7 KB
Migration plan V14 12Mar07.xls	72.2 KB
Feedback Format.xls	30.2 KB
B52 Lessons learned.xls	28.7 KB
Migration Headcount 9Apr07.xls	22.0 KB
Migration Headcount 2Apr07.xls	20.5 KB
Migration Headcount 21Mar07.xls	18.9 KB
Migration Headcount 28Mar07.xls	18.4 KB
/Bandwidth/
MoM_Ver 1.0.xls	20.0 KB
/Call Driver Report/
agentwise.xls	3.9 MB
tlreport.xls	1.4 MB
Day wise Call Driver Report - April Week 1.xls	1.1 MB
Daywise - Pivot.xls	325.6 KB
Skillsetwise Pivot.xls	319.0 KB
Day wise Call Driver Report - April 07.xls	140.3 KB
calltype.xls	116.7 KB
calltype - May.xls	59.2 KB
/Call Type Reviews/
My handset does not work_070921.ppt	2.9 MB
howmuchowe_070921.ppt	2.4 MB
30daysnotice_070921.ppt	2.3 MB
makepayment_070921.ppt	2.3 MB
dckcode_070921.ppt	2.3 MB
Upgrade to a 12 month contract_070921.ppt	2.3 MB
Skyline - make payment & how much do i owe sep'07.ppt	1.4 MB
ASK SID IVR transfer- One sheeter.doc	46.6 KB
/Change Management System/
User Guide - CMS1_1.4.doc	3.1 MB
FW Change Management System Login.htm	9.0 KB
/CTI/
Business_Requirements_Specification_CTI_v0.5.doc	1.4 MB
Routing priority v0.5 2002 version.vsd	134.7 KB
Appendix B - routing table.xls	38.4 KB
CTI Phase 1 BRS Workshop 12.12.2007.doc	35.3 KB
CTI Phase 1 BRS Workshop 17.12.2007.doc	29.2 KB
/Dashboard/ASD/
ASD - SRS - Gurukul.doc	669.2 KB
QUALITY DASHBOARD PROJECT PLAN SOFTWARE DEVELOPMENT.mpp	288.3 KB
CODING STANDARD.doc	80.4 KB
Server Estimation.xls	21.5 KB
/Dashboard/BI/
Dashboardfinal.xls	173.1 KB
Rit _documentation.xls	49.7 KB
ACD Parameters.xls	22.5 KB
BusinessCase.zip	22.3 KB
Queries on ACD data.xls	20.0 KB
Dashboard Documentation.xls	18.9 KB
/Dashboard/Business Plans/
Business Plan - TSI 2.1.xls	44.0 KB
Business Plan - Pre Pay ver 2.0.xls	42.5 KB
Business Plan - Channel Support ver 2.0.xls	40.4 KB
Business Plan - Billing 1.0.xls	35.8 KB
Bijal UK Operations Contact Center KPI's for 2007 for publish.xls	33.3 KB
UK Operations Contact Center KPI's for 2007 for publish.xls	32.3 KB
/Dashboard/Deepak Iyer/
Dashboard_Phase2.ppt	6.4 MB
Dashboard_Scope_Doc2 - DeepakIyer.xls	2.6 MB
Dashboard_benchmarking.ppt	294.9 KB
Dashboard.ppt	50.2 KB
/Dashboard/Development Team/
Dashboardfinal.xls	170.5 KB
/.../Drill Downs & data points/
Drill downs.xls	139.8 KB
BData Points.xls	96.3 KB
/Dashboard/Project Documents/Project Schedules/
UK Operations dashboard Project Schedule v1.0.mpp	460.3 KB
/.../Requirement Specs & Prototype/
Dashboard 24Nov07.ppt	571.9 KB
Dashboard documentation 24Nov07.xls	49.2 KB
Dashboard Documentation 13Nov07.xls	23.0 KB
/Dashboard/Project Documents/Signoffs/
Pune Dashboard- update.htm	28.6 KB
EOC - RE Dashboard- update.htm	22.3 KB
Firepond RE Dashboard- update.htm	18.9 KB
Quality - RE Dashboard- update.htm	16.8 KB
/Dashboard/Project Documents/
Dashboard - Framework.ppt	445.4 KB
Dashboard - Project Charter.ppt	443.9 KB
Dashboard Screenshots.ppt	284.7 KB
Dashboard Project Schedule_3Jul07.mpp	221.7 KB
Quality Charts.xls	94.2 KB
Dashboard Team Charter.ppt	84.0 KB
Charts.xls	62.0 KB
Stakeholder Analysis.xls	36.4 KB
Project_Initiation_Doc.xls	34.3 KB
3GS_Risk Register_Ver 1.0 (Gaurav).xls	22.5 KB
Reviewers & Approvers - Sign off.xls	18.9 KB
Issue Log-UK Dashboard Project.xls	16.9 KB
project plan ops plng.xls	16.9 KB
3GS_MoM_9Jul07.xls	15.9 KB
Contact List.xls	15.9 KB
3GS_MoM_4Jul07.xls	15.9 KB
Risk Register-UK Dashboard.xls	14.8 KB
Requirements Gathering.xls	13.8 KB
Format for Data Collation.xls	13.8 KB
Data points format.xls	13.8 KB
/Dashboard/Report samples/Collections/
KPI Collections September.xls	4.2 MB
Dash Board_CF7.xls	465.9 KB
Daily Healthcheck September.xls	146.4 KB
Jul07 Arrear rate.xls	20.5 KB
Aug07 Arrear Rate.xls	20.0 KB
July Accept Rate.xls	18.4 KB
August Accept Rate.xls	17.9 KB
dailysnapshot.xls	14.8 KB
/Dashboard/Report samples/COTI/
Churn & Retentions Report - September 07.xls	6.8 MB
/.../Exec Office Complaints/
EO CS Issues 09072007 to 13072007.xls	60.9 KB
eo cs iSSUES 020707 TO 060707.XLS	50.7 KB
/Dashboard/Report samples/Firepond/
Error Report - First Line Case Managment.xls	81.4 KB
Cash Back.xls	74.2 KB
AHR.xls	58.9 KB
FW Insurance Claims.htm	32.7 KB
DCK June - July - Aug 07.xls	27.6 KB
/Dashboard/Report samples/Quality/
IYC IVR Queue Wise.xls	90.6 KB
/.../Advisor KPI May 07/
Advisor KPI May 07 - Post Pay.xls	375.8 KB
Advisor KPI May 07 - COTI.xls	258.6 KB
Advisor KPI May 07 - Billing Payment.xls	234.0 KB
Advisor KPI May 07 - TSI.xls	198.1 KB
Advisor KPI May 07 - Billing.xls	172.5 KB
Advisor KPI May 07 - Pay G.xls	127.5 KB
Advisor KPI May 07 - Postpay L&S.xls	93.7 KB
Advisor KPI May 07 - Channel Support.xls	83.5 KB
Advisor KPI May 07 - Back office.xls	82.9 KB
Advisor KPI May 07 - Change Package.xls	67.6 KB
Advisor KPI May 07 - HEAT.xls	54.3 KB
Advisor KPI May 07 - Sales.xls	28.7 KB
/.../Quality Data & Reports/Calibration/
Calib Report TL - May 07.xls	415.7 KB
Calib Report Quality May 07- Final.xls	241.7 KB
Calib Report - OJT Quality May 07-Final.xls	51.7 KB
/.../Quality Data & Reports/Call time/
AHT % OJT May 07.xls	72.7 KB
Percentage of calls evaluated- OJT May 07.xls	37.9 KB
Total call time data- OJT May 07.xls	19.5 KB
/.../Quality Data & Reports/Dump/
Raw dump- 21 June 07.xls	3.9 MB
Data 21 June 07.xls	2.1 MB
/.../KPI Bottom Box - May 07/
KPI Bottom Box May 07 - Post-Pay.xls	177.7 KB
KPI Bottom Box May 07 - COTI.xls	123.4 KB
KPI Bottom Box May 07 - Billing Payments.xls	111.6 KB
KPI Bottom Box May 07 - TSI.xls	96.8 KB
KPI Bottom Box May 07 - Billing.xls	84.5 KB
KPI Bottom Box May 07 - Pay G.xls	63.5 KB
KPI Bottom Box May 07 - Lost & Stolen.xls	47.6 KB
KPI Bottom Box May 07 - Channel Support.xls	46.6 KB
KPI Bottom Box May 07 - Firepond.xls	43.5 KB
KPI Bottom Box May 07 - Change Package.xls	36.4 KB
KPI Bottom Box May 07 - HEAT.xls	31.2 KB
KPI Bottom Box May 07 - Sales.xls	20.5 KB
/.../KPI Report TL -wise/
Post Pay - TL Report April 07.xls	37.9 KB
COTI - TL Report April 07.xls	30.7 KB
Billing Payment- TL Report April 07.xls	29.7 KB
TSI - TL Report April 07.xls	28.7 KB
Billing - TL Report April 07.xls	26.6 KB
Three Pay - TL Report April 07.xls	25.6 KB
Lost & Stolen - TL Report April 07.xls	23.6 KB
Channel Support - TL Report April 07.xls	23.0 KB
Change Package - TL Report April 07.xls	22.0 KB
Back office - TL Report April 07.xls	22.0 KB
Heat - TL Report April 07.xls	22.0 KB
Sales - TL Report April 07.xls	20.5 KB
/.../Advisor KPI May 07/
Advisor KPI May 07 - Post Pay.xls	375.8 KB
Advisor KPI May 07 - COTI.xls	258.6 KB
Advisor KPI May 07 - Billing Payment.xls	234.0 KB
Advisor KPI May 07 - TSI.xls	198.1 KB
Advisor KPI May 07 - Billing.xls	172.5 KB
Advisor KPI May 07 - Pay G.xls	127.5 KB
Advisor KPI May 07 - Postpay L&S.xls	93.7 KB
Advisor KPI May 07 - Channel Support.xls	83.5 KB
Advisor KPI May 07 - Back office.xls	82.9 KB
Advisor KPI May 07 - Change Package.xls	67.6 KB
Advisor KPI May 07 - HEAT.xls	54.3 KB
Advisor KPI May 07 - Sales.xls	28.7 KB
/.../to be sent Samples/Calibration/
Calib Report TL - May 07.xls	415.7 KB
Calib Report Quality May 07- Final.xls	241.7 KB
Calib Report - OJT Quality May 07-Final.xls	51.7 KB
/.../to be sent Samples/Call time/
AHT % OJT May 07.xls	72.7 KB
Percentage of calls evaluated- OJT May 07.xls	37.9 KB
Total call time data- OJT May 07.xls	19.5 KB
/.../KPI Bottom Box - May 07/
KPI Bottom Box May 07 - Post-Pay.xls	177.7 KB
KPI Bottom Box May 07 - COTI.xls	123.4 KB
KPI Bottom Box May 07 - Billing Payments.xls	111.6 KB
KPI Bottom Box May 07 - TSI.xls	96.8 KB
KPI Bottom Box May 07 - Billing.xls	84.5 KB
KPI Bottom Box May 07 - Pay G.xls	63.5 KB
KPI Bottom Box May 07 - Lost & Stolen.xls	47.6 KB
KPI Bottom Box May 07 - Channel Support.xls	46.6 KB
KPI Bottom Box May 07 - Firepond.xls	43.5 KB
KPI Bottom Box May 07 - Change Package.xls	36.4 KB
KPI Bottom Box May 07 - HEAT.xls	31.2 KB
KPI Bottom Box May 07 - Sales.xls	20.5 KB
/.../KPI Report TL -wise/
Post Pay - TL Report April 07.xls	37.9 KB
COTI - TL Report April 07.xls	30.7 KB
Billing Payment- TL Report April 07.xls	29.7 KB
TSI - TL Report April 07.xls	28.7 KB
Billing - TL Report April 07.xls	26.6 KB
Three Pay - TL Report April 07.xls	25.6 KB
Lost & Stolen - TL Report April 07.xls	23.6 KB
Channel Support - TL Report April 07.xls	23.0 KB
Change Package - TL Report April 07.xls	22.0 KB
Back office - TL Report April 07.xls	22.0 KB
Heat - TL Report April 07.xls	22.0 KB
Sales - TL Report April 07.xls	20.5 KB
/.../to be sent Samples/
Sign off list.xls	116.7 KB
No followup QL TL 1-3 June 07.xls	49.7 KB
Top performers Report 1-15 May 07.xls	30.7 KB
/.../Quality Data & Reports/
Dump.zip	1.0 MB
to be sent Samples.zip	944.7 KB
Sample OUT PUT By Vijay.xls	256.0 KB
Sign off list.xls	116.7 KB
No followup QL TL 1-3 June 07.xls	49.7 KB
Top performers Report 1-15 May 07.xls	30.7 KB
Report List.xls	17.9 KB
/Dashboard/
Rev table.xls	8.5 MB
Adherance - UK Operations - Process Audit Report - June Week 3.xls	124.4 KB
Project- KPI Online Dashboard.xls	59.4 KB
Project Activities.xls	27.1 KB
Contact Details.txt	0.3 KB
/E-Care/1.Tagging Process/
ECare_Proposed Work Flow.ppt	100.9 KB
/E-Care/2.Training Manual/
Firepond Skyline- Contact Method Tagging.ppt	839.7 KB
/E-Care/3.Dashboard & Reports/
Data Point.msg	57.9 KB
Dashborad.xls.msg	33.8 KB
ACD Parameters.xls	21.5 KB
/E-Care/4.QMS/
Monday report WC 05 11 07.zip	2.1 MB
Nov WC 05 11 07.zip	1.8 MB
Stage1_QF.doc	634.9 KB
New BLANK Mumbai Correspondence Scorecard.PPS ver.xls	480.3 KB
Copy of Evaluation Form.xls	100.4 KB
/E-Care/5.Survey/
RE Survey Monkey.msg	71.2 KB
/E-Care/6.Firepond_COTI/
Root Cause Analysis - Recommendations- CID Entry.xls	60.9 KB
Templates_Johny.xls	20.0 KB
/E-Care/
E-Care-Charter.ppt	101.4 KB
E_Care-Gantt Chart.xls	20.0 KB
/Exec Summary/
Recommendation Summary.ppt	1.6 MB
RCA Recommendation Summary Oct 07.ppt	1.6 MB
Recommendation-TSI.xls	1.0 MB
Recommendation Analysis-COTI.xls	317.4 KB
Recommendation Analysis - Postpay.xls	228.4 KB
TSI+COTI+1st Line+Billing_Recos_Ver2_.xls	178.7 KB
TSI+COTI+1st Line_Recos_Ver1.xls	117.8 KB
Recomendations - Billing.xls	93.2 KB
Exec Summary.ppt	85.0 KB
Exec Summary.xls	67.1 KB
/Working Files/IVR PIVOT/
IVR - PIVOT 01 to 18.xls	10.0 MB
IVR - PIVOT - Malcolm.xls	9.7 MB
IVR - PIVOT 01 to 08.xls	1.2 MB
/Working Files/
Productivity - Feb '07.xls	5.6 MB
Productivity - Jan '07.xls	4.7 MB
TOM HIT RATE - PIVOT.xls	4.0 MB
HIT RATE - PIVOT.xls	3.7 MB
Quality - PIVOT.xls	2.0 MB
Kaizen - 2007.xls	221.2 KB
Attendance Raw Dump - Jan 07.xls	38.4 KB
CCP - Jan 07.xls	28.7 KB
Attrition & AWOL - Jan '07.xls	25.1 KB
/Executive Summary - 2007/
Attendance - Feb '07.xls	10.6 MB
Attendance - Jan '07.xls	10.6 MB
Executive Summary - 2007.xls	175.1 KB
/Gennext/
GNxt001.ppt	3.8 MB
Enxt001.ppt	3.1 MB
Complete_Expences.xls	145.4 KB
Gennex_Predictive_48-Seats_(DMPS_3[1].0_-_Oct_08).xls	33.8 KB
Gennex_Predictive_24-Seats_(DMPS_3[1].0_-_Oct_08).xls	33.8 KB
/.../All the Gyaan/
LG U8360 Launch Pack.ppt-Dhiraj Meher.ppt	4.1 MB
planet 3.ppt	3.1 MB
MOTOROLA_A835_MENU_STUCTURE.xls	1.9 MB
Mobitv.PPT	1.9 MB
Know your advisors.ppt	1.7 MB
Consolidated Bottom 30% on TNA for Jun 06.xls	1.5 MB
menu structure M a1000.xls	1.5 MB
SEM K608i briefing.doc	1.3 MB
Changing Price Plan.ppt	1.2 MB
Objection Handling.ppt	1.2 MB
EXCEL TRAINING.xls	1.2 MB
IJP New process rollout.pps	1.1 MB
Nec 338.xls	718.3 KB
TLTC Competition.pps	698.9 KB
K608i Data X'fer.doc	645.6 KB
LG menu structure.xls	562.2 KB
Resolution Club.pps	558.6 KB
Technical Features.xls	526.3 KB
UNISCOPE.ppt	515.6 KB
A – Z of COLLECTIONS.ppt	449.5 KB
Escalation Process.doc	447.5 KB
handset repairs.ppt	441.9 KB
Changing Bill Cycle.ppt	435.7 KB
SERVICE ORDERS.pps	426.5 KB
What is Assertiveness.ppt	401.9 KB
F&S Brief on Mobile Viruses.doc	396.8 KB
TC Call listening - Conan.xls	349.7 KB
LG.doc	329.7 KB
Delight Days - 18th- 19th.ppt	313.9 KB
ASK 3 updates.xls	293.9 KB
Keep your Word.pps	278.0 KB
HANDLING IRATE CUSTOMERS 5.ppt	273.9 KB
Performance Tracker-Vinod.xls	262.1 KB
CSAT Awareness Project1.ppt	240.6 KB
Call Listening_26th-02nd Jan06.pps	239.6 KB
FCR.pps	234.0 KB
Nok_6680_Menu_Structure.xls	229.4 KB
Resolution Club (repeat call).ppt	226.8 KB
Performance Tracker-Garry.xls	214.0 KB
Fine Dining.pps	201.2 KB
Billing hints and tips.ppt	200.7 KB
REFERSHER TRAINING MODULE.ppt	181.8 KB
HMS Login ID's.xls	177.2 KB
Performance Tracker-Nimay.xls	172.0 KB
1Indianisms.ppt	156.7 KB
World of Customer Service.ppt	152.1 KB
DISCOVERY Jargans made simpler.ppt	130.6 KB
14 dmbg.ppt	128.0 KB
NEC Menu Structure.xls	125.4 KB
Handset fault.ppt	119.3 KB
Conversation Tips_011205.doc	113.7 KB
All about Deposits.ppt	113.2 KB
Delight.pps	112.1 KB
NOKIA 7600 MENU STRUCTURE.xls	112.1 KB
Quality .PPT	111.6 KB
Cases Handled by TSI.ppt	99.8 KB
Motorola V975 - Menu Tree.xls	98.3 KB
GOODWILL ACCESSORIES.ppt	96.3 KB
dress code.pps	90.6 KB
XL_Shortcut_keys.xls	89.1 KB
SPAM PRESENTATION.ppt	87.6 KB
Setting the time and date on Various handsets.htm	86.4 KB
MOBILE INTERNET help desk site tips..msg	80.4 KB
Lost and Stolen1.ppt	78.8 KB
Sony Ericsson K608i.xls	78.8 KB
Appreciation Program - Advisors.ppt	75.8 KB
handset unlock business rules.htm	67.4 KB
What can you Transfer.htm	63.4 KB
Indianisms[1].ppt	62.0 KB
INDIANISMS.doc	57.3 KB
Excel_Training_Material.doc	56.8 KB
Dropped Calls.ppt	52.2 KB
Nokia Menu Structre ------.xls	47.6 KB
TL best practices v1.03.xls	47.6 KB
All Case Templates- JUST FOR REFERENCE.htm	46.7 KB
Increasing Ring Time prior to Voicemail Divert.msg	46.6 KB
Points.xls	44.5 KB
CONVERSION FORM.DOC	44.0 KB
MY 3.xls	37.9 KB
Ringtune.doc	37.4 KB
Action Plan.doc	33.3 KB
Software version steps.doc	31.2 KB
TNA - Repeats - March, April and May.xls	30.7 KB
question bank.doc	29.2 KB
GSM codes.doc	28.7 KB
International Roaming checklist.doc	28.7 KB
rnc_areas.doc	27.6 KB
To find your own number on the handset.doc	27.1 KB
Lost Stolen.doc	26.6 KB
1-2-1 Sample.xls	24.6 KB
Ring Time on NEC handsets.doc	24.1 KB
Direct Sales.ppt	23.0 KB
Post Pay Script for My 3_Final.doc	22.0 KB
CSAT Guidlines.ppt	20.0 KB
Process_List.xls	18.9 KB
Time Logger.xls	17.4 KB
Important numbers.html	16.3 KB
Sony Ericsson Z1010 Menu Structure.htm	15.4 KB
Advisor chk list.xls	14.3 KB
Reduce your WRAP time.txt	7.8 KB
The OJT Application Launcher.html	1.4 KB
~$calation Process.doc	0.2 KB
/home/AUDITS/Garry/
Rishabh.au	2.6 MB
Audit Report.xls	58.4 KB
Audit-July1.doc	34.8 KB
Audit Form5.doc	31.7 KB
Audit Form2.doc	31.2 KB
Audit Form6.doc	30.7 KB
Audit Form3.doc	29.2 KB
Audit Form4.doc	29.2 KB
Audit Form1.doc	28.7 KB
/home/AUDITS/Nimay/
Audit Report - August.xls	68.6 KB
Audit - 1805.doc	34.8 KB
Audit - 1505.doc	31.7 KB
Audit - 2208.doc	29.2 KB
Audit - 2108.doc	29.2 KB
Audit - 2408.doc	29.2 KB
Audit Report - May.xls	29.2 KB
Audit - 1905.doc	28.7 KB
Audit - 1205.doc	28.7 KB
Audit - 1908.doc	28.2 KB
Audit - 1608.doc	28.2 KB
Audit - 1808.doc	28.2 KB
Audit - 0205.doc	27.6 KB
Audit - 2504.doc	27.6 KB
Audit - 2604.doc	27.1 KB
Audit Report - April.xls	25.6 KB
~$dit - 2408.doc	0.2 KB
~$dit - 1608.doc	0.2 KB
/home/AUDITS/Rumina/
7877172155- Mohi 1.au	3.1 MB
7878260124- bisen 1.au	2.8 MB
7771771650- komal 1.au	2.5 MB
1233712275- komal 2.au	2.3 MB
1753527554- KOAML 3.au	1.8 MB
7916144402- mohit cl 1.au	1.7 MB
7828444209- mohi 2.au	1.7 MB
Call listening .xls	352.3 KB
Aug Audits.xls	55.8 KB
Audit - 1906.doc	32.3 KB
Audit2208.doc	32.3 KB
Audit - 1806.doc	29.7 KB
Audit 1708.doc	28.7 KB
Audit - 2606.doc	27.6 KB
Call Listening - amit batra.xls	16.9 KB
University.xls	13.8 KB
/home/AUDITS/Vinod/April/
Audit Form-Lost and Stolen 2704.doc	33.8 KB
Audit Form-14 DMBG 2804.doc	32.8 KB
Audit Report.xls	28.2 KB
/home/AUDITS/Vinod/May/
Credit Audit 0605.doc	34.8 KB
Audit Form-Lost and Stolen 0205.doc	33.8 KB
Insurance Process Audit 0205.doc	33.3 KB
Collxns Audit 0405.doc	28.7 KB
Audit Report.xls	27.1 KB
~$surance Process Audit 0205.doc	0.2 KB
~$edit Audit 0605.doc	0.2 KB
/home/AUDITS/Vinod/
Lost Handset Letter Richard Googe.doc	32.8 KB
/home/AUDITS/
Audit Form.doc	26.6 KB
Audit Tracker.xls	21.0 KB
Audit Report.xls	20.5 KB
/.../indivreport - Batch 2_files/
image002.emz	0.8 KB
filelist.xml	0.2 KB
/.../Billing to Multiskill refresher/
Billing -Multiskill Refresher Checklist_V2_200406.doc	176.6 KB
Postpay to Multiskill Refresher POL_V1_200406.doc	166.4 KB
Bill Explanation Activity_Postpay to Multiskill.doc	102.9 KB
indivreport - Batch 2.xls	54.2 KB
Checklist for the Multiskill Refresher.doc	42.5 KB
PeopleSoft Customer Details Refresher_210406.xls	38.4 KB
Call scenario_Billing calls.xls	29.7 KB
Attendance - Billing To Multiskill.xls	17.9 KB
Assessment score_Master Format.xls	15.4 KB
/home/KPI/
Advisor_NewKPI2005.xls	55.3 KB
TL-TC KPI Jan - June 2005.xls	23.6 KB
Advisors Competency Incident.doc	23.6 KB
POSTPAY GRID.xls	21.5 KB
Data - Appraisal.xls	14.3 KB
/home/Personal/
excel training	1.2 MB
All in one.xls	468.0 KB
matrix.scr	286.7 KB
Mid Year Appraisal form - Nimay Kalyani.xls	225.3 KB
Nimay Kalyani Mid Year.xls	222.2 KB
TC Appraisal Annual - Nimay Kalyani.xls	217.6 KB
TC_Appraisal Annual - December 2005.xls	216.6 KB
Matrimonial 1 - Nimay.doc	110.1 KB
xl- short cut keys	89.1 KB
data capture sheet1.xls	52.2 KB
nimay_kalyani.doc	46.1 KB
nimay_kalyani1.doc	44.5 KB
IJP Form - Nimay Kalyani.doc	40.4 KB
Matrimonial - Nimay.doc	35.8 KB
IJP Form - TL.doc	29.7 KB
Cover Letter.doc	25.1 KB
MyData.xls	17.4 KB
Audit Format.xls	15.4 KB
TC Competency ratings.xls	14.3 KB
Data - Appraisal.xls	14.3 KB
LIC.txt	0.1 KB
/home/Projects & Planing/OLD RCA/
Process Maps.ppt	5.5 MB
Root Cause Project1.ppt	4.6 MB
Root Cause Project-Phase II.ppt	2.2 MB
Recommendation.xls	1.0 MB
Recommendation Analysis.xls	318.0 KB
£-Upgrade Analysis.xls	136.2 KB
Process Mapping.ppt	116.2 KB
My 3.ppt	102.4 KB
Root Cause and Recommendations.xls	64.0 KB
WBS.xls	26.6 KB
/home/Projects & Planing/Quality Learnings/3 Global Services/
Why Reengineering Fails_Scott Schlofman.ppt	1.5 MB
One Year Diploma Courses.doc	39.4 KB
Thumbs.db	5.1 KB
/home/Projects & Planing/Quality Learnings/Adoc PPT/
Freedom.pdf	479.3 KB
table_of_contents[1].pdf	10.6 KB
/home/Projects & Planing/Quality Learnings/Best Practice/
KB Live at Cannon.ppt	6.8 MB
Reengineering3.ppt	1.9 MB
Why Reengineering Fails_Scott Schlofman.ppt	1.5 MB
HP Process Re Engineering.ppt	880.6 KB
HP_Metric_Management.ppt	467.5 KB
Process Maps.ppt	349.2 KB
Whitepaper_WFMImplementationBestPractices.pdf	321.1 KB
Reengineering.ppt	113.2 KB
AHP.ppt	95.2 KB
Sell By Building Self Confidence.doc	71.7 KB
Proof Of The Concept.ppt	54.8 KB
Alp Management.doc	33.3 KB
Concept Design.doc	31.2 KB
benchmarking.doc	30.2 KB
Job_Description_Manager_PDQ.doc	30.2 KB
AM - Quality.doc	28.2 KB
Customer-Driven Quality.doc	27.6 KB
Product Traceability.doc	27.6 KB
Solution Architect.doc	25.1 KB
CSAT ANALYSIS.xls	25.1 KB
Manage Quality.doc	24.1 KB
Worksite Analysis Reviews and Questions.pdf	18.2 KB
/home/Projects & Planing/Quality Learnings/Communication/
Sutherland ASG Process.ppt	4.6 MB
Six Sigma Project- AHT reduction Gateway Voice[1].ppt	776.2 KB
presentation skills.ppt	570.9 KB
listening.ppt	273.9 KB
Gateway Acknowledgement.ppt	99.3 KB
SPOS -- SIPOC.ppt	35.8 KB
sentence structure.xls	27.6 KB
Thumbs.db	8.2 KB
/home/Projects & Planing/Quality Learnings/COPC/
COPC_2000_Gold_Standard_Release_4[1].1_Sep_2007.pdf	796.9 KB
COPC_2000_CSP_Standard_Release_4[1].1_July_2007.pdf	780.6 KB
copc_pr_xceed_cs_ver[1].1_07-nov-06.pdf	645.9 KB
copc_2000_4_0_excel_performance_summary_tool.xls	195.1 KB
COPC Training.ppt	105.5 KB
copc_2000_4_0_how_to_complete_the_electronic_pst.pdf	83.9 KB
copc_release_4_0_application_for_certification.xls	81.4 KB
copc_release_4_0_application_for_baseline.xls	76.3 KB
COPC Performance Management System.doc	40.4 KB
Thumbs.db	6.1 KB
/.../Customer Satisfaction Survey/
Pega_Customer_Process_Manager-Strengthening_Customer_Service_through_Automated_Processes_Brochure_0_E.pdf	1.3 MB
WP_Greer_Persuasion_new[1].pdf	106.6 KB
/home/Projects & Planing/Quality Learnings/Customer Service/
Pega_Customer_Process_Manager-Strengthening_Customer_Service_through_Automated_Processes_Brochure_0_E.pdf	1.3 MB
Callback Management Process.ppt	278.5 KB
Getting to the Heart of Telephone Sales.doc	20.5 KB
Thumbs.db	5.6 KB
/home/Projects & Planing/Quality Learnings/ISO/
ISO 9000-2000 Internal audits.ppt	100.4 KB
Internal Audit Tool Update Requirement1.doc	64.0 KB
Thumbs.db	6.1 KB
/home/Projects & Planing/Quality Learnings/Management Stratagy/
Management -Classic Tools.doc	269.8 KB
Business Management Skills.doc	64.0 KB
Leadership_and_Business_Management_1_.doc	60.9 KB
DIPLOMA IN BUSINESS ENTREPRENEURSHIP.doc	45.6 KB
Sales Motivation Skills.doc	43.5 KB
Quality_ Region.doc	39.4 KB
Professional Malpractice.doc	31.7 KB
PRINCIPAL RESPONSIBILITIES.doc	28.2 KB
Project Manager.doc	24.1 KB
Insurance - Business Excellence - Quality.doc	21.0 KB
/home/Projects & Planing/Quality Learnings/PMP & PMI/
presentation_on_project_quality_management.ppt	2.0 MB
Thumbs.db	5.6 KB
Desktop.ini	0.1 KB
/home/Projects & Planing/Quality Learnings/Project Management/
ProjectCommunicationsManagement.ppt	95.2 KB
Work Breakdown Structure.doc	65.0 KB
/home/Projects & Planing/Quality Learnings/QMS/
Quality Assurance.ppt	978.4 KB
Quality.ppt	439.3 KB
quality policy.ppt	245.8 KB
Quality Strategy Roadmap.ppt	46.6 KB
Quality Structure bpo.ppt	24.6 KB
Quality structure.ppt	22.0 KB
Quality roadmap.ppt	21.0 KB
/home/Projects & Planing/Quality Learnings/Six Sigma/6 Sigma/
6 - Sigma.doc	456.2 KB
Basic Statistics.doc	402.4 KB
Six Sigma Green Belt @ QAI (1).pdf	235.7 KB
Introduction.doc	71.2 KB
Improving Lean Six Sigma Process with Lean Six Sigma.doc	59.4 KB
DMAIC[1].pdf	16.2 KB
/home/Projects & Planing/Quality Learnings/Six Sigma/Statistical Tool/
Sigma Calculator.zip	1.4 MB
/home/Projects & Planing/Quality Learnings/Six Sigma/
6 sigma.pdf	2.8 MB
6 sigma - Continual Improvement for Business.pdf	2.8 MB
Reengineering3.ppt	1.9 MB
in -ANOVA.ppt	1.8 MB
Why Reengineering Fails_Scott Schlofman.ppt	1.5 MB
Six Sigma Project- CSAT Improvement Dell[1].ppt	814.1 KB
DMAIC.doc	659.5 KB
Six Sigma Project- Abandonment rate reduction.ppt	551.4 KB
What Is Six Sigma.pdf	531.1 KB
six_sigma.pdf	426.8 KB
six_6sigma.pdf	426.8 KB
Six_Sigma_way_of_Data_Analysis.doc	288.8 KB
sixsigma.bmp	279.1 KB
SIX SIGMA DMAICc.doc	206.3 KB
SIX SIGMA DMAIC.doc	206.3 KB
Regelkreis.jpg	196.5 KB
Quality Gurus.doc	195.6 KB
Six Sigma Questions and Answers Q&A.doc	193.0 KB
RootCauseTemplate.xls	193.0 KB
FlowchartsJackMulhern[1].ppt	157.2 KB
AFFINITY DIAGRAM.doc	139.3 KB
ControlCharts[1].ppt	114.2 KB
Reengineering.ppt	113.2 KB
Break-Even Analysis.ppt	112.6 KB
MattStauferReengineering.ppt	111.1 KB
Analyzing Survey Data.pdf	55.2 KB
onion_dartbord.gif	38.3 KB
EXAMPLE C-CHART.pdf	34.2 KB
mainpage.gif	30.1 KB
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six_sigma_results_map.gif	24.6 KB
A Performance Indicator Flow Chart.pdf	13.8 KB
six-sigma_diagram.gif	13.0 KB
SixSigmaStartUpTopics-lg.jpg	12.5 KB
/home/Projects & Planing/Quality Learnings/Template Database/MS Word/
Work Breakdown Structure.doc	90.6 KB
Project Overview Statement- Executive Summary.doc	77.3 KB
Scope Statement.doc	63.0 KB
MOM.cab	15.3 KB
/home/Projects & Planing/Quality Learnings/Template Database/PPT/free_business/business/
140.pot	1.4 MB
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/home/Projects & Planing/Quality Learnings/Template Database/PPT/free_business/setup/
product_license.htm	9.1 KB
instructions.htm	7.8 KB
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/home/Projects & Planing/Quality Learnings/Template Database/PPT/
Mr.ppt	49.2 KB
/.../Zip File for Templates/
01048199.cab	38.9 KB
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01141726.cab	25.0 KB
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01144387.cab	15.0 KB
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/home/Projects & Planing/Quality Learnings/Template Database/
3GS_Team Charter-simple_ver1.ppt	85.0 KB
Thumbs.db	5.6 KB
Desktop.ini	0.1 KB
/home/Projects & Planing/Quality Learnings/Voice/
Eight_Manag_Prin_Pt_2.mp3	10.2 MB
Preventive Actions.mp3	10.0 MB
Process.mp3	9.9 MB
ISO_1.mp3	9.5 MB
Guru.mp3	9.5 MB
Shouldwork.mp3	9.2 MB
Corrective Actions.mp3	8.7 MB
Tools.mp3	8.3 MB
ISO2.mp3	6.6 MB
Eight_Management_Principles_Part_1.mp3	5.9 MB
ImplementationAdvice.mp3	5.8 MB
Desktop.ini	0.1 KB
/home/Projects & Planing/Quality Learnings/
perfect_world.pps	568.8 KB
ISO 9000-2000 Internal audits.ppt	100.4 KB
Sample.doc	83.5 KB
/.../Billing Back Office/
Web Report Jul 2007.xls	14.5 MB
Daily Cumulative Report Jul 2007.xls	1.8 MB
Advisor Error Report Jul 2007 - For.xls	546.3 KB
Advisor Error Report Jul 2007.xls	494.6 KB
Call Backs done.xls	166.4 KB
Daily Productivity Jul 2007.xls	80.4 KB
July outages.xls	18.9 KB
RCA Data.xls	18.4 KB
Copy of invoice.xls	17.9 KB
RCA Data IVR.xls	15.4 KB
/.../New billing back office/
Web Report Jul 2007.xls	14.5 MB
Daily Cumulative Report Jul 2007.xls	1.8 MB
Advisor Error Report Jul 2007.xls	494.6 KB
Call Backs done.xls	166.4 KB
/home/Projects & Planing/RCA - Billing/
Billing_Final.ppt	15.8 MB
Postpay_Final.ppt	15.0 MB
6Bill not received - C.vsd	2.8 MB
1I do not understand my bill - C.vsd	2.8 MB
7Want a copy of my bill - C.vsd	2.8 MB
4Not received promotion - C.vsd	2.8 MB
2How much do I owe - C.vsd	2.8 MB
3What is the charge for - C.vsd	2.8 MB
5Credit promised not applied - C.vsd	2.8 MB
Sample.vsd	1.6 MB
Project Charter.ppt	150.0 KB
FW Will come and speak to you ..msg	73.2 KB
Recomendations.xls	42.5 KB
Gantt Chart.xls	20.0 KB
/home/Projects & Planing/RCA - Postpay/
Postpay_Final.ppt	15.0 MB
Process Maps.ppt	8.4 MB
3Lost my Handset - USIM.vsd	2.9 MB
2Explain my price plan.vsd	2.8 MB
1Transfer my old number to 3.vsd	2.8 MB
6Purchase a New Handset.vsd	2.8 MB
4Want - Deactivate an Add On.vsd	2.8 MB
5Use my phone abroad.vsd	2.0 MB
Recommendation Analysis.xls	208.9 KB
Project Charter.ppt	206.3 KB
Project Charter1.ppt	105.5 KB
Checklist.doc	20.0 KB
/home/Projects & Planing/Reference/
Process Maps.ppt	5.5 MB
Root Cause Project1.ppt	4.6 MB
Root Cause Project-Phase II.ppt	2.2 MB
Recommendation.xls	1.0 MB
Recommendation Analysis.xls	318.0 KB
£-Upgrade Analysis.xls	136.2 KB
Process Mapping.ppt	116.2 KB
Format.doc	114.7 KB
Project Charter.ppt	103.4 KB
My 3.ppt	102.4 KB
Root Cause and Recommendations.xls	64.0 KB
WBS.xls	26.6 KB
PMP-JD.DOC	25.6 KB
/home/Projects & Planing/Skyline/
Skyline Report.ppt	382.5 KB
Skyline Report_Sales.ppt	338.9 KB
Skyline Report_Firepond.ppt	338.4 KB
Skyline - Commentary - July 07.xls	177.7 KB
/.../Use My Phone Abroad/
Use my phone abroad - with RCA Tree.vsd	1.6 MB
Root Causes - Use My Phone Abroad - 1.ppt	1.0 MB
/home/Projects & Planing/Weekly meet/
Weekly Meet - 17.07.doc	115.2 KB
Weekly Meet - 10.07.doc	115.2 KB
/home/Projects & Planing/
Format.doc	114.7 KB
PMP-JD.DOC	25.6 KB
/home/Team/
Image079.jpg	666.4 KB
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Image02.jpg	416.2 KB
Image03.jpg	409.8 KB
Image.jpg	91.4 KB
Image007.jpg	32.9 KB
Image011.jpg	24.4 KB
TNA.doc	22.5 KB
Image(281).jpg	20.9 KB
Today Vs Targets.xls	20.5 KB
Image(017).jpg	18.5 KB
Time Logger.xls	17.4 KB
Data Mart Formulae.xls	17.4 KB
Team Details.xls	14.3 KB
Hold Time Tracker.xls	13.8 KB
/home/
temp.bat	2.1 KB
/Impact Analysis/Impact Assessment/
Impact Assessment - 211107.ppt	2.0 MB
Impact Assessment - 061207.ppt	1.6 MB
Impact Assessment - 141207.ppt	1.4 MB
Impact Assessment.xls	63.5 KB
/Impact Analysis/
Impact Sheet_Lee M.xls	19.3 MB
Impact Sheet_Lee.xls	3.3 MB
Tree.vsd	348.7 KB
First Cut.ppt	207.4 KB
Root Cause Trees.xls	29.2 KB
Format.xls	18.4 KB
RCA - Handset Fault.xls	13.8 KB
/Discussions/Re-engineering/
1) UNISON Outbound Dialler Report V1.21 - Current reporting & data source - PCUK.xls	4.5 MB
Customer Options Team - Meet the team.ppt	2.9 MB
2) Target Setting Mechanism + How are the target numbers w.r.t. Upgrades,Churn and Conversion derived	471.0 KB
1_3)UN~1.DOC	32.3 KB
13 +14)Re-engineering Retentions MIS Process - Tracking Upgrades - Links.htm	22.8 KB
1) Current reporting & data source - COT India & Upgrades + PCIndia + 10 day saves.xls	16.9 KB
13 + 14) Tracking Early Upgrades - created 280907 - - for checking on a daily basis.htm	5.4 KB
/Discussions/
Sep-07 Retention Offers.ppt	471.0 KB
Re-Engineering of Retentions Business Process - Brainstorming session 1.doc	33.8 KB
Required volumes.doc	29.7 KB
10 Day Saves Numbers Calculations.xls	28.7 KB
Re-Engineering of Retentions Business Process - Understanding of need.doc	28.2 KB
Cot Re-engineering Project Overview.doc	22.5 KB
PCUK process followed - some observations.doc	21.0 KB
Observations from 10 days saves working.doc	20.0 KB
PCUK & 10 Day Saves Numbers Obtained.xls	17.4 KB
/Others/
Presentataion made on 10th October 2007.ppt	2.4 MB
Retentions Business Process.vsd	803.3 KB
Re - engineering of Retentions MIS Process Final.ppt	475.1 KB
Re-engineering ..... ASD design.vsd	287.2 KB
Gantt_Chart.mpp	173.6 KB
Project Charter - RE-ENGINEERING OF RETENTION MIS PROCESS.ppt	124.4 KB
Presentataion.ppt	103.9 KB
Project Overview Statement - Reengineering of Retentions MIS Process.doc	99.3 KB
Re-Engineering...template development.xls	70.7 KB
Gantt_Chart.xls	29.7 KB
/Improvement & Re-Engineering of Retentions Business Process/
Re - engineering of Retentions MIS Process.ppt	2.4 MB
Retentions Business Process.vsd	803.3 KB
Re - engineering of Retentions MIS Process 111007.ppt	474.6 KB
Re-engineering ..... ASD design.vsd	287.2 KB
Gantt_Chart.mpp	173.6 KB
Presentataion made on 10th October 2007.ppt	165.4 KB
Project Charter - RE-ENGINEERING OF RETENTION MIS PROCESS.ppt	152.1 KB
Presentataion.ppt	106.0 KB
Re-Engineering...template development.xls	70.7 KB
Gantt_Chart.xls	29.7 KB
Required volumes.doc	29.7 KB
/India Calling/Phase1 - Billing/Charter & Gantt/
Gantt Chart_India Calling.mpp	380.4 KB
Outbound Calling_Team Charter_ver1.ppt	118.3 KB
Gantt Chart - India Calling.xls	29.2 KB
/India Calling/Phase1 - Billing/Data Analysis/
Datamart Report_July_August.xls	13.4 MB
Outbound_010707-100907_Skyline.xls	8.6 MB
Data Bhavesh-0510-Reuben.xls	59.9 KB
Confidence-0310-review-NH.xls	35.8 KB
oc data colliation format.xls	13.8 KB
/India Calling/Phase1 - Billing/PM & RCA/
Cash back delayed or declined.vsd	3.2 MB
2 Cash back delayed or declined.vsd	3.2 MB
Credit promised not applied.vsd	3.2 MB
3 Credit promised not applied.vsd	3.2 MB
7 Unable to contact my dealer.vsd	3.2 MB
Unable to contact my dealer.vsd	3.2 MB
What is the charge for.vsd	3.2 MB
9 What is the charge for.vsd	3.2 MB
8 Update DDI.vsd	3.2 MB
Update DDI.vsd	3.2 MB
Not received promotion.vsd	3.2 MB
6 Need refund.vsd	3.2 MB
4 Not received promotion.vsd	3.2 MB
Need refund.vsd	3.2 MB
5 I do not understand my bill.vsd	3.2 MB
I do not understand my bill.vsd	3.2 MB
1 Can I Set up my DDI.vsd	3.2 MB
Can I Set up my DDI C..vsd	3.2 MB
S-T Matrix.vsd	228.9 KB
temp.vsd	126.5 KB
/India Calling/Phase1 - Billing/
Copy of NimayKalyani.xls	15.2 MB
OutBound Calling_Ver2.ppt	11.7 MB
OutBound Calling.ppt	11.7 MB
Data+Recommendations1.xls	994.3 KB
Data+Recommendations.xls	993.8 KB
Cases-Teji-0210-CS-Study.xls	780.8 KB
Project Overview Statement.doc	341.0 KB
OC format_data collation master 1.xls	248.8 KB
Forecasting Model.xls	46.6 KB
Observations_Kaveri_0210.xls	26.1 KB
Forecasting.txt	0.4 KB
/.../Phase2 - Postpay (Pune)/Minutes/
Minutes of the meet 15th.doc	57.3 KB
Minutes 13th.doc	56.8 KB
Minutes of the meet 16th.doc	56.3 KB
Minutes 14th.doc	56.3 KB
Minutes of the meet 19th.doc	54.8 KB
Minutes for 6th Nov.doc	32.8 KB
06_11_Schedule.doc	31.2 KB
Schedule for 8th.doc	22.5 KB
Minutes of 07.doc	20.0 KB
Minutes of 9th Nov meet.doc	20.0 KB
Minutes of 08th Nov.doc	20.0 KB
/.../Phase2 - Postpay (Pune)/Process Maps/
Request new mobile-sim.vsd	2.9 MB
10 Request new mobile-sim - Himadri.vsd	2.4 MB
6 My Messaging Does Not Work.vsd	2.4 MB
3 My Handset does not work.vsd	2.3 MB
Quotation-BER letter query.vsd	2.0 MB
New Phone not delivered.vsd	2.0 MB
Phone not back after repairs.vsd	2.0 MB
7 Quotation-BER letter query.vsd	2.0 MB
9 Phone not back after repairs.vsd	2.0 MB
8 New Phone not delivered.vsd	2.0 MB
2 I need a network unlock code.vsd	1.9 MB
4 My services do not work.vsd	1.9 MB
5 Browser on phone not working.vsd	1.9 MB
1 How do I use my handset to...vsd	1.5 MB
Root Cause Analysis.vsd	1.2 MB
070419 (NR) TSI 2.0 My Messaging Does Not Work.vsd	415.2 KB
My Messaging Does Not Work.vsd	415.2 KB
070418 (NR) TSI 1.0 My Handset does not work.vsd	354.8 KB
My Handset does not work.vsd	354.8 KB
070429 (NR) TSI 4.0 My Services do not work.vsd	350.2 KB
My Services do not work.vsd	350.2 KB
How do I use my handset to...vsd	303.6 KB
070429 (NR) TSI 5.0 How do I use my handset to...vsd	303.6 KB
070419 (NR) TSI 3.0 I need a network unlock code.vsd	281.6 KB
I need a network unlock code.vsd	281.6 KB
Charter.vsd	211.5 KB
/.../Phase2 - Postpay (Pune)/
OutboundDataSkyline.xls	7.4 MB
DCK cases.xls	6.7 MB
OutboundDataSkyline.zip	1.3 MB
OutBound Calling_Ver1_Postpay.ppt	555.5 KB
Data final - Observations.xls	257.0 KB
Copy of Data final - Observations New.xls	211.5 KB
Data final - Observations - Read.xls	206.8 KB
OutboundDataSkyline - Filtered.xls	202.2 KB
audit report manav.xls	170.5 KB
data final.xls	153.6 KB
DataRecommendations3.xls	106.5 KB
Outbound Calling_Team Charter_ver1.ppt	91.1 KB
recommendations.doc	53.8 KB
ST Matrix.doc	36.9 KB
Case v.s Skyline.xls	34.3 KB
Confidence.xls	31.7 KB
06_11_Schedule.doc	31.2 KB
Data+Recommendations.xls	30.2 KB
Interpretations.doc	28.2 KB
Interpretations - Read.doc	25.6 KB
amir files.xls	25.1 KB
Deviation.xls	24.1 KB
Manav tagging.xls	23.6 KB
Amir files .calls audited ..xls	23.0 KB
Self Assessment_051107.doc	22.5 KB
Minutes of 08th Nov.doc	20.0 KB
Recommendations.xls	16.9 KB
India Calling - Postpay [Pune].lnk	0.8 KB
/India Calling/
OutBound Calling_Ver2_021107.ppt	11.7 MB
Gantt Chart_India Calling.mpp	492.5 KB
Skillset comparison.xls	16.4 KB
/.../Dump - 13.09 - 17.09_files/
sheet002.htm	40.8 MB
sheet001.htm	11.2 KB
stylesheet.css	2.9 KB
tabstrip.htm	1.0 KB
filelist.xml	0.3 KB
cachedata.xml	0.2 KB
/IVR Non-Controllable Aug07/
Reference files.zip	8.0 MB
Resolution - August 07.ppt	216.6 KB
/IVR Optimisation/IVR Project/
SkyLine_5Grp.xls	6.7 MB
RE IVR scenarios (1).msg	3.1 MB
IVR_Proposal_May2007.ppt	1.4 MB
Customer Journey.ppt	618.5 KB
Data analysis v1_9.xls	603.6 KB
Analysis summary v1 (Visio 2002).vsd	326.7 KB
Customer Journey v3_2.vsd	288.8 KB
Customer Journey v3_1.vsd	285.7 KB
333_IVR_Proposal_Mumbai.vsd	277.0 KB
Analysis summary.pps	258.0 KB
PostPay (030407).vsd	230.4 KB
comparison.msg	98.8 KB
Recommendations v2_0.doc	91.6 KB
Agenda 110507 v1.doc	84.0 KB
IVR Pilot Project Impact Assessment.msg	79.9 KB
RE IVR scenarios.msg	74.2 KB
TSI IVR (Restrucutre).ppt	36.9 KB
skills matrix.xls	27.1 KB
IVR Diff between Our suggestions & Budds.xls	17.9 KB
/IVR Optimisation/
FW IVR scenarios.msg	1.6 MB
IVR proposal - quickfix.ppt	716.8 KB
IVR update v.03.ppt	499.7 KB
IVR by Budd.zip	253.6 KB
Transfer & Self Care Analysis.xls	115.2 KB
IVR Self care entries.xls	69.1 KB
/IVR-Optimisation/IVR Changes/
3.IVR (021007) changes.xls	521.7 KB
IVR Optimizations compiled 20Nov_ver5.msg	320.0 KB
IVR Optimizations compiled 21Nov_ver6.vsd	309.2 KB
2.IVR (030907) changes.vsd	263.7 KB
IVR optimizations compiled 29Oct_ver4.msg	71.7 KB
IVR Optimizations compiled 26Sept_ver3.xls	62.5 KB
IVR Optimizations compiled 16Aug_ver2.xls	47.6 KB
IVR Optimizations compiled 7Aug_ver1.xls	37.4 KB
/IVR-Optimisation/
333 Menu change proposal.ppt	513.0 KB
IVR weekly forum 24.09.07[Last Updated].doc	34.3 KB
IVR weekly forum 17.8.07.doc	30.2 KB
Actions_2428.xls	22.0 KB
IVR Diff between Our suggestions & Budds.xls	17.9 KB
/Lee's Folder/Mubash/
Make Payment.ppt	1.9 MB
How much do I owe.ppt	1.8 MB
Skyline resolution - data for the graph - taken from howmuchowe_070921.ppt	1.5 MB
How much do I owe Fin.ppt	1.4 MB
Suggestions - how much do I owe.doc	24.6 KB
How much do I owe - Reasons.doc	21.0 KB
data for numbers slide.xls	20.5 KB
/Lee's Folder/Mubash 2/
Notice & Upgrade.ppt	2.1 MB
Notice Upgrade with changes.ppt	2.0 MB
Notice Upgrade with changes FINAL.ppt	2.0 MB
leemiranda.zip	1.5 MB
Termination Renewal.ppt	1.4 MB
Contradictory . Clarification Required - Issues & Suggestions.doc	24.6 KB
2 be added.xls	24.1 KB
Mubash 2.xls	20.5 KB
/Lee's Folder/Mubash 3/
My handset does not work_071010_update thru Crystal.ppt	3.5 MB
My handset does not work - Final cut.ppt	2.4 MB
My handset does not work_071010_Lee.ppt	1.9 MB
leemiranda.zip	1.5 MB
2 be added.xls	18.9 KB
Clarifications from Crystal.xls	18.4 KB
/Lee's Folder/Mubash 4/PPTs made/
Port in by tenure.xls	5.3 MB
80E6B310	5.3 MB
My handset does not work - Final cut.ppt	2.4 MB
Transfer my old number to 3.ppt	2.0 MB
I need a network unlock code.ppt	1.5 MB
Transfer my old number to 3 - Port in by tenure.ppt	1.4 MB
I need a network unlock code Implementation impact seen.ppt	1.3 MB
/Lee's Folder/Mubash 4/
Data from Savio.xls	2.7 MB
transfernumber_071017.ppt	2.5 MB
dckcode_070921.ppt	2.3 MB
leemiranda.zip	1.5 MB
clarifications required.doc	21.5 KB
2 be added.xls	20.5 KB
/Lee's Folder/Mubash 5/
Want a Copy of my bill.ppt	1.7 MB
/Lee's Folder/
OutboundDataSkyline.xls	7.0 MB
/Misc/Barclays/
CONTRACT PACKAGE FROM BARCLAYS BANK2.pdf	439.9 KB
Barclays.rar	292.3 KB
Mail 2.doc	32.8 KB
TA Mail 1.doc	31.2 KB
Mail 3.doc	28.2 KB
Mail 1.doc	28.2 KB
Mail 4.doc	25.1 KB
/Misc/
Supersonics.ppt	5.0 MB
Presentation template R-P.ppt	4.5 MB
LSD MBR-July.ppt	2.4 MB
July 07.ppt	1.2 MB
Internal Job Posting- CCC Trainer (Pune).ppt	733.2 KB
IJP Presentation.ppt	408.6 KB
SMOPs P&P 13Feb08.doc	267.3 KB
SMOPs format.doc	263.7 KB
SMOPs_CTR_22_02.doc	261.1 KB
Fishbone Diagram.xls	209.9 KB
PARESH.ppt	187.4 KB
U-Power.ppt	157.7 KB
Briefing SOP.ppt	147.5 KB
Green_Belt_Certification.doc	145.4 KB
Car hire form for Pune.xls	93.7 KB
xl- short cut keys.xls	89.1 KB
IT REQUEST FORM- User Access Rights Change - All in one.doc	64.0 KB
IT REQUEST FORM- User Access Rights Change.doc	63.5 KB
ED Programmes List.xls	55.8 KB
Mediclaim_Benefit.doc	46.1 KB
IJP Form - Nimay Kalyani.doc	38.9 KB
Quality Tracker.xls	35.8 KB
HPT Questionnaire.doc	34.8 KB
IJP Form - TL.doc	29.7 KB
POA - Clint Noronha.doc	28.7 KB
Intra dept trf.doc	24.1 KB
PROOF OF INVESTMENTS.xls	23.6 KB
TNA.doc	22.5 KB
Guidelines.doc	22.5 KB
India Calling.doc	20.0 KB
SEVEN THINGS TO FOLLOW.doc	20.0 KB
Finding.xls	16.9 KB
Audit Format.xls	15.4 KB
Team Details.xls	14.3 KB
Hold Time Tracker.xls	13.8 KB
/.../Data & Backend work/
oct data.xls	132.6 KB
nov data.xls	99.3 KB
OB calling analysis.xls	46.6 KB
Book9.xls	38.9 KB
/Lee/
Outbound Calling Analysis.ppt	296.4 KB
OB calling reasons.xls	111.6 KB
OB call reduction final presentation.ppt	56.8 KB
OB calling case volume analysis - FAULTS.xls	15.9 KB
/Mubash/
Outbound Calling Analysis - Skyline.ppt	270.8 KB
Outbound Call Reduction ver2.0.ppt	117.2 KB
Outbound Call Reduction ver1.0.ppt	90.6 KB
Outbound Action sheet.xls	19.5 KB
OB Aspect Nov '07.xls	15.4 KB
/Nimay/
Billing - Data.xls	1.0 MB
Dump - Cases.xls	715.8 KB
RAF NOV 07.xls	580.1 KB
OB Calling Analysis.ppt	312.3 KB
Postpay - Data.xls	255.0 KB
DCK Observations.xls	55.3 KB
Observations.xls	54.3 KB
Billing - Break up.xls	36.4 KB
TRS Escalation.xls	29.7 KB
Observations.doc	26.6 KB
/PMO Pictures/New/
PA260037.MOV	95.5 MB
PA260036.MOV	59.5 MB
PA260055.JPG	1.8 MB
PA260027.JPG	1.8 MB
PA260077.JPG	1.7 MB
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PA260046.JPG	1.7 MB
PA260038.JPG	1.7 MB
PA260043.JPG	1.6 MB
PA260049.JPG	1.6 MB
PA260073.JPG	1.6 MB
PA260056.JPG	1.6 MB
PA260066.JPG	1.6 MB
PA260074.JPG	1.6 MB
PA260060.JPG	1.5 MB
PA260064.JPG	1.5 MB
PA270093.JPG	1.5 MB
PA260062.JPG	1.5 MB
PA270095.JPG	1.5 MB
PA260041.JPG	1.3 MB
PA260054.JPG	1.3 MB
PA260069.JPG	1.2 MB
PA260068.JPG	1.2 MB
PA260047.JPG	1.2 MB
PA260025.JPG	1.2 MB
PA270087.JPG	1.2 MB
PA270088.JPG	1.2 MB
PA260082.JPG	1.2 MB
PA270090.JPG	1.2 MB
PA260081.JPG	1.2 MB
PA270085.JPG	1.2 MB
PA270086.JPG	1.2 MB
PA270089.JPG	1.2 MB
PA260061.JPG	1.2 MB
PA260048.JPG	1.2 MB
PA260026.JPG	1.2 MB
PA260083.JPG	1.2 MB
PA160003.JPG	1.2 MB
PA260035.JPG	1.2 MB
PA260039.JPG	1.2 MB
PA260080.JPG	1.2 MB
PA160005.JPG	1.2 MB
PA260040.JPG	1.2 MB
PA260053.JPG	1.2 MB
PA260058.JPG	1.2 MB
PA260052.JPG	1.2 MB
PA160006.JPG	1.2 MB
PA260034.JPG	1.2 MB
PA260028.JPG	1.2 MB
PA260057.JPG	1.2 MB
PA260045.JPG	1.2 MB
PA260029.JPG	1.2 MB
PA160004.JPG	1.2 MB
PA270092.JPG	1.2 MB
PA260078.JPG	1.2 MB
PA260059.JPG	1.2 MB
PA260051.JPG	1.2 MB
PA160002.JPG	1.2 MB
PA260063.JPG	1.2 MB
PA260044.JPG	1.2 MB
PA260071.JPG	1.2 MB
PA260072.JPG	1.2 MB
PA260050.JPG	1.2 MB
PA260033.JPG	1.2 MB
PA260030.JPG	1.2 MB
PA260070.JPG	1.1 MB
PA260075.JPG	1.1 MB
PA260076.JPG	1.1 MB
PA260042.JPG	1.1 MB
PA270091.JPG	823.5 KB
Image426.jpg	486.0 KB
Image420.jpg	402.4 KB
Image424.jpg	350.6 KB
Image423.jpg	337.4 KB
Image421.jpg	309.9 KB
Image425.jpg	271.6 KB
/PMO Pictures/
3G_S.bmp	3.9 MB
PA160007.JPG	1.7 MB
P9230060.JPG	1.7 MB
P9230048.JPG	1.6 MB
P9230054.JPG	1.6 MB
New Image.JPG	1.6 MB
Tie and Denim.JPG	1.4 MB
P9230049.JPG	1.2 MB
P9230005.JPG	1.2 MB
P9230047.JPG	1.2 MB
PA160003.JPG	1.2 MB
PA160005.JPG	1.2 MB
P9230051.JPG	1.2 MB
PA160006.JPG	1.2 MB
P9230066.JPG	1.2 MB
P9230045.JPG	1.2 MB
P9230052.JPG	1.2 MB
P9230053.JPG	1.2 MB
P9230032.JPG	1.2 MB
P9230061.JPG	1.2 MB
PA160004.JPG	1.2 MB
P9230058.JPG	1.2 MB
PA160002.JPG	1.2 MB
Copy of P9230039.JPG	1.2 MB
P9230067.JPG	1.2 MB
P9230042.JPG	1.2 MB
P9230059.JPG	1.1 MB
P9230062.JPG	1.1 MB
P9230069.JPG	1.1 MB
P9230043.JPG	1.1 MB
P9230057.JPG	1.1 MB
P9230056.JPG	1.1 MB
P9230031.JPG	1.1 MB
P9230034.JPG	1.1 MB
P9230030.JPG	1.1 MB
P9230037.JPG	1.1 MB
P9230036.JPG	1.1 MB
P9230033.JPG	1.1 MB
The Gang.jpg	707.0 KB
Image404.jpg	574.3 KB
The Traditional Gang.jpg	554.3 KB
Bijal & Rajiv.jpg	549.2 KB
The Gang Updated.jpg	538.0 KB
The Team.jpg	507.3 KB
Himadri & Nimay.jpg	453.2 KB
QI_3.jpg	402.4 KB
Image407.jpg	397.1 KB
Image409.jpg	352.9 KB
Image424.jpg	350.6 KB
Image423.jpg	337.4 KB
Image408.jpg	336.5 KB
19092007045.jpg	331.1 KB
QI_2.jpg	321.0 KB
Image421.jpg	309.9 KB
Image(029).jpg	297.3 KB
Image425.jpg	291.3 KB
Image(028).jpg	278.7 KB
QI_1.jpg	277.8 KB
/PMO QI/Amin/Final Sop/
Copy of SOP Top ten call drivers Version 2.1 28th feb 08-updated (version 1).xls	13.8 MB
sop-document.doc	8.7 MB
Copy of SOP Top ten call drivers Version 2.1 28th feb 08-updated.xls	6.7 MB
standard operating process charter_ver3_2802.ppt	428.5 KB
/PMO QI/Amin/Impact Assessment/
Billing_Final.ppt	9.9 MB
Recomendations - Billing.xls	94.2 KB
Impact Assesment-version 1.xls	78.3 KB
Impact Assesment-version 2.xls	20.0 KB
PAYMENT DIFFICULTIES ANALYSIS.xls	13.8 KB
/.../outbound call skillset/
Impact Measurement_Ongoing final.xls	166.9 KB
Impact Measurement_Ongoing.xls	116.2 KB
Impact Assesment-other skillset.xls	94.2 KB
/PMO QI/Amin/SOP/Project Management/
Root Cause Project-Firepond ( Final).ppt	5.7 MB
PROJECT MANAGEMENT GUIDEBOOK.pdf	1.0 MB
FREE SPECIAL OFFER.pdf	309.4 KB
Document Control.ppt	286.7 KB
Template - Risk Management Process.doc	212.5 KB
Template - Risk Plan.doc	209.9 KB
Template - Risk Form.doc	134.1 KB
Format.doc	107.0 KB
Template - Risk Register.xls	98.8 KB
/PMO QI/Amin/SOP/
Copy of SOP Top ten call drivers Version 2.1 28th feb 08-updated.xls	6.7 MB
Copy of SOP Top ten call drivers Version 2.1 26th feb 08-updated.xls	3.2 MB
Copy of SOP Top ten call drivers Version 2.1 26th feb 08.xls	3.2 MB
Copy of SOP Top ten call drivers Version 2.1.xls	3.2 MB
SOP Top ten call drivers Version 2.xls	3.1 MB
Copy of SOP Top ten call drivers Version 2.xls	3.1 MB
Copy of SOP Top ten call drivers Version 2.2 27th feb 08.xls	3.0 MB
standard operating process charter_ver3_2802.ppt	429.1 KB
Planning-wip15th Feb 08.xls	130.6 KB
standard operating process charter_ver3_1802.ppt	123.9 KB
standard operating process charter_ver2_1402.ppt	112.6 KB
standard operating process charter_ver1_Date.ppt	105.5 KB
SOP Top ten call drivers Version 1.xls	85.5 KB
SOP Top ten call drivers.xls	56.8 KB
project plan.xls	36.4 KB
list of Process being MAPPED.xls	14.8 KB
/.../Ask 3 Hit Report 18-24 Feb/
Ask 3 Hit report 18 - 24 Feb..pps	870.9 KB
Advisor Hit Report 18 - 24 Feb..xls	465.4 KB
/.../Call Reduction Programme/
Data Requirements.xls	29.2 KB
/.../Call Type Reviews/
howmuchowe_070921.ppt	3.2 MB
My handset does not work_070921.ppt	2.9 MB
Upgrade to a 12 month contract_070921.ppt	2.5 MB
makepayment_070921.ppt	2.3 MB
30daysnotice_070921.ppt	2.3 MB
dckcode_070921.ppt	2.3 MB
Skyline - make payment & how much do i owe sep'07.ppt	1.4 MB
/.../Change Management System/
User Guide - CMS1_1.4.doc	3.1 MB
FW Change Management System Login.htm	9.0 KB
/PMO QI/E-Care/1.Tagging Process/
ECare_Proposed Work Flow.ppt	100.9 KB
/PMO QI/E-Care/2.Training Manual/
Firepond Skyline- Contact Method Tagging.ppt	839.7 KB
/PMO QI/E-Care/3.Dashboard & Reports/
Data Point.msg	57.9 KB
Dashborad.xls.msg	33.8 KB
ACD Parameters.xls	21.5 KB
/PMO QI/E-Care/4.QMS/
Monday report WC 05 11 07.zip	2.1 MB
Nov WC 05 11 07.zip	1.8 MB
Stage1_QF.doc	634.9 KB
New BLANK Mumbai Correspondence Scorecard.PPS ver.xls	480.3 KB
Copy of Evaluation Form.xls	100.4 KB
/PMO QI/E-Care/5.Survey/
RE Survey Monkey.msg	71.2 KB
/PMO QI/E-Care/6.Firepond_COTI/
Root Cause Analysis - Recommendations- CID Entry.xls	60.9 KB
Templates_Johny.xls	20.0 KB
/PMO QI/E-Care/
E-Care-Charter.ppt	101.4 KB
E_Care-Gantt Chart.xls	20.0 KB
/PMO QI/Exec Summary/Archived/
TSI+COTI+1st Line+Billing_Recos_Ver3_Final Cut.xls	8.2 MB
QI_Review_02_04_2008.ppt	5.6 MB
QI_Review_01_04_2008.ppt	5.6 MB
QI_Review_02_04_2008_ver2.ppt	5.6 MB
QI Review 270308.ppt	5.3 MB
CID-UK_07-Jan-2008 chked2 ver5.xls	4.3 MB
CID-UK_07-Jan-2008 chked2.xls	4.2 MB
Recommendation-TSI.xls	1.0 MB
Root Cause Analysis - TSI.ppt	926.2 KB
Root Cause Analysis - Postpay.ppt	873.0 KB
Root Cause Analysis - Billing.ppt	863.2 KB
CID-UK_10-Mar-2008.xls	526.8 KB
Recommendation Analysis-COTI.xls	317.4 KB
Recos_Tracker_Final.xls	249.9 KB
Recommendation Analysis - Postpay.xls	228.4 KB
Recos_Tracker_Final_Ver.xls	202.8 KB
Recos_Tracker_Nimay.xls	202.8 KB
TSI+COTI+1st Line+Billing_Recos_Ver2_.xls	178.7 KB
TSI+COTI+1st Line_Recos_Ver1.xls	117.8 KB
Recomendations - Billing.xls	93.2 KB
Exec Summary.xls	65.0 KB
Recos Tracker 14_02_08.xls	14.8 KB
/.../QI_Review_2008/
QI_Review_02_04_2008_ver3.ppt	4.3 MB
QI_Review_RCA_Postpay_ref.ppt	3.2 MB
QI_Review_RCA_TSI_ref.ppt	3.2 MB
QI_Review_RCA_Billing_ref.ppt	3.2 MB
QI_Review_Improvement_Re-engineering_ref.ppt	3.1 MB
QI_Review_ROI_Skyline_ref.ppt	3.1 MB
QI_Review_FLE_ref.ppt	3.1 MB
QI_Review_RCA_COT_ref.ppt	3.1 MB
Worksheet in QI Review 270308 (version 1).xls	114.2 KB
/PMO QI/Exec Summary/
RCA Recommendation Summary Oct 07.ppt	1.6 MB
Recos_Tracker_Final.xls	219.1 KB
Exec Summary.ppt	85.0 KB
Exec Summary.xls	24.1 KB
/PMO QI/Impact Analysis/Impact Assessment/
Impact Assessment - 211107.ppt	2.0 MB
Impact Assessment - 061207.ppt	1.6 MB
Impact Assessment - 141207.ppt	1.4 MB
Impact Assessment.xls	63.5 KB
/PMO QI/Impact Analysis/
Tree.vsd	348.7 KB
First Cut.ppt	207.4 KB
Root Cause Trees.xls	29.2 KB
Format.xls	18.4 KB
RCA - Handset Fault.xls	13.8 KB
/.../Improvement & Re-Engineering of Retentions Business Process/Discussions/Re-engineering/
1) UNISON Outbound Dialler Report V1.21 - Current reporting & data source - PCUK.xls	4.5 MB
Customer Options Team - Meet the team.ppt	2.9 MB
2) Target Setting Mechanism + How are the target numbers w.r.t. Upgrades,Churn and Conversion derived	471.0 KB
1_3)UN~1.DOC	32.3 KB
13 +14)Re-engineering Retentions MIS Process - Tracking Upgrades - Links.htm	22.8 KB
1) Current reporting & data source - COT India & Upgrades + PCIndia + 10 day saves.xls	16.9 KB
13 + 14) Tracking Early Upgrades - created 280907 - - for checking on a daily basis.htm	5.4 KB
/.../Improvement & Re-Engineering of Retentions Business Process/Discussions/
Sep-07 Retention Offers.ppt	471.0 KB
Re-Engineering of Retentions Business Process - Brainstorming session 1.doc	33.8 KB
Required volumes.doc	29.7 KB
10 Day Saves Numbers Calculations.xls	28.7 KB
Re-Engineering of Retentions Business Process - Understanding of need.doc	28.2 KB
Cot Re-engineering Project Overview.doc	22.5 KB
PCUK process followed - some observations.doc	21.0 KB
Observations from 10 days saves working.doc	20.0 KB
PCUK & 10 Day Saves Numbers Obtained.xls	17.4 KB
/.../Improvement & Re-Engineering of Retentions Business Process/Others/
Presentataion made on 10th October 2007.ppt	2.4 MB
Retentions Business Process.vsd	803.3 KB
Re - engineering of Retentions MIS Process Final.ppt	475.1 KB
Re-engineering ..... ASD design.vsd	287.2 KB
Gantt_Chart.mpp	173.6 KB
Project Charter - RE-ENGINEERING OF RETENTION MIS PROCESS.ppt	124.4 KB
Presentataion.ppt	103.9 KB
Project Overview Statement - Reengineering of Retentions MIS Process.doc	99.3 KB
Re-Engineering...template development.xls	70.7 KB
Gantt_Chart.xls	29.7 KB
/.../Improvement & Re-Engineering of Retentions Business Process/
Re - engineering of Retentions MIS Process.ppt	2.4 MB
/PMO QI/India Calling/Phase1 - Billing/Charter & Gantt/
Outbound Calling_Team Charter_ver1.ppt	134.1 KB
Gantt Chart - India Calling.xls	29.2 KB
/PMO QI/India Calling/Phase1 - Billing/Data Analysis/
Datamart Report_July_August.xls	13.4 MB
Outbound_010707-100907_Skyline.xls	8.6 MB
Data Bhavesh-0510-Reuben.xls	68.6 KB
Confidence-0310-review-NH.xls	35.8 KB
oc data colliation format.xls	13.8 KB
/PMO QI/India Calling/Phase1 - Billing/PM & RCA/
2 Cash back delayed or declined.vsd	3.2 MB
3 Credit promised not applied.vsd	3.2 MB
7 Unable to contact my dealer.vsd	3.2 MB
9 What is the charge for.vsd	3.2 MB
8 Update DDI.vsd	3.2 MB
4 Not received promotion.vsd	3.2 MB
6 Need refund.vsd	3.2 MB
5 I do not understand my bill.vsd	3.2 MB
1 Can I Set up my DDI.vsd	3.2 MB
S-T Matrix.vsd	228.9 KB
temp.vsd	126.5 KB
/PMO QI/India Calling/Phase1 - Billing/
Copy of NimayKalyani.xls	15.2 MB
OutBound Calling.ppt	11.7 MB
Data+Recommendations.xls	993.8 KB
Cases-Teji-0210-CS-Study.xls	780.8 KB
Project Overview Statement.doc	341.0 KB
OC format_data collation master 1.xls	248.8 KB
Forecasting Model.xls	46.6 KB
Observations_Kaveri_0210.xls	26.1 KB
Forecasting.txt	0.4 KB
/.../Phase2 - Postpay (Pune)/Minutes/
Minutes of the meet 15th.doc	57.3 KB
Minutes 13th.doc	56.8 KB
Minutes of the meet 16th.doc	56.3 KB
Minutes 14th.doc	56.3 KB
Minutes of the meet 19th.doc	54.8 KB
Minutes for 6th Nov.doc	32.8 KB
06_11_Schedule.doc	31.2 KB
Schedule for 8th.doc	22.5 KB
Minutes of 07.doc	20.0 KB
Minutes of 9th Nov meet.doc	20.0 KB
Minutes of 08th Nov.doc	20.0 KB
/.../Phase2 - Postpay (Pune)/Process Maps/
10 Request new mobile-sim - Himadri.vsd	2.4 MB
6 My Messaging Does Not Work.vsd	2.4 MB
3 My Handset does not work.vsd	2.3 MB
7 Quotation-BER letter query.vsd	2.0 MB
9 Phone not back after repairs.vsd	2.0 MB
8 New Phone not delivered.vsd	2.0 MB
2 I need a network unlock code.vsd	1.9 MB
4 My services do not work.vsd	1.9 MB
5 Browser on phone not working.vsd	1.9 MB
1 How do I use my handset to...vsd	1.5 MB
/.../Phase2 - Postpay (Pune)/
OutboundDataSkyline.xls	7.4 MB
DCK cases.xls	6.7 MB
OutboundDataSkyline.zip	1.3 MB
OutBound Calling_Ver1_Postpay.ppt	555.5 KB
Data final - Observations.xls	257.0 KB
OutboundDataSkyline - Filtered.xls	202.2 KB
audit report manav.xls	170.5 KB
Outbound Calling_Team Charter_ver1.ppt	91.1 KB
ST Matrix.doc	36.9 KB
Case v.s Skyline.xls	34.3 KB
Confidence.xls	31.7 KB
06_11_Schedule.doc	31.2 KB
Interpretations.doc	28.2 KB
amir files.xls	25.1 KB
Deviation.xls	24.1 KB
Manav tagging.xls	23.6 KB
Amir files .calls audited ..xls	23.0 KB
Self Assessment_051107.doc	22.5 KB
India Calling - Postpay [Pune].lnk	0.8 KB
/PMO QI/India Calling/Project - Cases/
Data+Recommendations - Billing.xls	994.3 KB
Dump - Cases.xls	687.6 KB
temporary file.xls	387.1 KB
Data final - Observations - Postpay.xls	257.0 KB
/PMO QI/India Calling/
OutBound Calling_Ver2_021107.ppt	11.7 MB
Outbound calls.xls	574.0 KB
Gantt Chart_India Calling.mpp	492.5 KB
Skillset comparison.xls	16.4 KB
/PMO QI/Induction/Induction Plan/
New Joinee_Induction Plan ver 2.xls	14.3 KB
New Joinee_Induction Plan.xls	13.8 KB
/PMO QI/Induction/SKyline/Maintenance/
SKYLINE-Final listv16_Updated_10-01-07.xls	87.0 KB
Psft_Interactions_Codes_Feedback_10-01-08.xls	19.5 KB
/PMO QI/Induction/SKyline/Reports/
39.Skyline Report.ppt	466.4 KB
39.Skyline Report_SCL.ppt	409.6 KB
39.Skyline Report_Ecare.ppt	409.6 KB
39.Skyline Report_Sales.ppt	409.1 KB
39.Skyline Report_Exec Office Case.ppt	405.0 KB
/PMO QI/Induction/
1. 3 as an organization.pdf	5.3 MB
11. CID introduction_new.ppt	4.8 MB
12. User Guide - CMS1_1.4.doc	3.1 MB
Projects & Planning Induction 2008.ppt	1.3 MB
6. QI KPIs.ppt	915.5 KB
2. Organization Chart.vsd	289.3 KB
8. QI Projects_Jan-Aug,07.ppt	144.9 KB
8. QI Projects_Aug-Dec,07.ppt	133.6 KB
12. CMS - Guidance Notes_1.1.doc	58.9 KB
4. Business KPIs 2007.xls	32.3 KB
7. PMP-JD.doc	29.2 KB
9. PP_Projects Roadmap_2008.xls	24.6 KB
3. CID Team info skillsets.htm	16.1 KB
/.../Dump - 13.09 - 17.09_files/
sheet002.htm	40.8 MB
sheet001.htm	11.2 KB
stylesheet.css	2.9 KB
tabstrip.htm	1.0 KB
filelist.xml	0.3 KB
cachedata.xml	0.2 KB
/.../IVR Non-Controllable Aug07/
Reference files.zip	8.0 MB
Resolution - August 07.ppt	216.6 KB
/PMO QI/Lee/Mubash/
Make Payment.ppt	1.9 MB
How much do I owe.ppt	1.8 MB
Skyline resolution - data for the graph - taken from howmuchowe_070921.ppt	1.5 MB
How much do I owe Fin.ppt	1.4 MB
Suggestions - how much do I owe.doc	24.6 KB
How much do I owe - Reasons.doc	21.0 KB
data for numbers slide.xls	20.5 KB
/PMO QI/Lee/Mubash 2/
Notice & Upgrade.ppt	2.1 MB
Notice Upgrade with changes.ppt	2.0 MB
Notice Upgrade with changes FINAL.ppt	2.0 MB
leemiranda.zip	1.5 MB
Termination Renewal.ppt	1.4 MB
Contradictory . Clarification Required - Issues & Suggestions.doc	24.6 KB
2 be added.xls	24.1 KB
Mubash 2.xls	20.5 KB
/PMO QI/Lee/Mubash 3/
My handset does not work_071010_update thru Crystal.ppt	3.5 MB
My handset does not work - Final cut.ppt	2.4 MB
My handset does not work_071010_Lee.ppt	1.9 MB
leemiranda.zip	1.5 MB
2 be added.xls	18.9 KB
Clarifications from Crystal.xls	18.4 KB
/PMO QI/Lee/Mubash 4/PPTs made/
Port in by tenure.xls	5.3 MB
80E6B310	5.3 MB
My handset does not work - Final cut.ppt	2.4 MB
Transfer my old number to 3.ppt	2.0 MB
I need a network unlock code.ppt	1.5 MB
Transfer my old number to 3 - Port in by tenure.ppt	1.4 MB
I need a network unlock code Implementation impact seen.ppt	1.3 MB
/PMO QI/Lee/Mubash 4/
Data from Savio.xls	2.7 MB
transfernumber_071017.ppt	2.5 MB
dckcode_070921.ppt	2.3 MB
leemiranda.zip	1.5 MB
clarifications required.doc	21.5 KB
2 be added.xls	20.5 KB
/PMO QI/Lee/Mubash 5/
Want a Copy of my bill.ppt	1.7 MB
/PMO QI/Lee/
OutboundDataSkyline.xls	7.0 MB
/.../Data & Backend work/
oct data.xls	132.6 KB
nov data.xls	99.3 KB
OB calling analysis.xls	46.6 KB
Book9.xls	38.9 KB
/.../OB Calling Analysis/Lee/
Outbound Calling Analysis.ppt	296.4 KB
OB calling reasons.xls	111.6 KB
OB call reduction final presentation.ppt	56.3 KB
OB calling case volume analysis - FAULTS.xls	15.9 KB
/.../OB Calling Analysis/Nimay/
Billing - Data.xls	1.0 MB
Dump - Cases.xls	715.8 KB
RAF NOV 07.xls	580.1 KB
OB Calling Analysis.ppt	312.3 KB
Postpay - Data.xls	255.0 KB
DCK Observations.xls	55.3 KB
Observations.xls	54.3 KB
Billing - Break up.xls	36.4 KB
TRS Escalation.xls	29.7 KB
Observations.doc	26.6 KB
/PMO QI/QI Review/
Root Cause Analysis - TSI.ppt	925.7 KB
Root Cause Analysis - Postpay.ppt	873.0 KB
Root Cause Analysis - Billing.ppt	863.2 KB
Root Cause Analysis - COT I background.ppt	739.8 KB
Improvement & Re-engineering of Retentions Business Process.ppt	428.5 KB
ROI Skyline.ppt	418.3 KB
/PMO QI/Reading Material/
TechM_H3G Training 26 Mar07.zip	4.8 MB
WhoMovedMyCheese.pdf	1.9 MB
pmbok.zip	1.1 MB
/.../Repeat Call Reduction/
Repeat Call Recos_RCA Projects.xls	32.3 KB
/.../ROI Skyline Tagging Creation/Call Types/
Call Types Tech Support.xls	41.5 KB
Call Type - Collections Back Office.xls	30.2 KB
Call Type - 3Pay.xls	27.1 KB
Call Type - Retail Support.xls	24.1 KB
Call Type - 1st line.xls	20.0 KB
Call Type - Collections.xls	18.4 KB
Call Type - VADD.xls	14.8 KB
/.../ROI Skyline Tagging Creation/Other files/
Billing_Final.ppt	9.9 MB
PS Interactions currently used.xls	31.2 KB
ROI Skyline Reporting.xls	16.9 KB
Project Charter - ROI Skyline Code Creation - Gantt chart.xls	15.9 KB
/.../ROI Skyline Tagging Creation/Project Presentations/
Project Charter - ROI Skyline Code Creation.ppt	80.9 KB
Project Charter - ROI Skyline Code Creation - Gantt chart.xls	15.9 KB
/.../ROI Skyline Tagging Creation/
ROI Project Charter_v1_141107.ppt	822.8 KB
Skyline Dump_ROI_Him.xls	286.7 KB
Contact Reasons_ROI_Him.xls	286.2 KB
Skyline_ROI.mpp	153.6 KB
ROI Skyline Tagging Final.xls	129.5 KB
ROI mapping 141107.xls	85.5 KB
ROI approach.vsd	85.0 KB
/.../Root Cause - Billing/
RCA - Billing.zip	27.9 MB
Pune.ppt.ppt	21.5 MB
Billing_Final.ppt	9.9 MB
Billing_Final.zip	9.7 MB
Recomendations - Billing.xls	94.2 KB
RCA - Billing.lnk	0.7 KB
/.../Root Cause - Collections/
December_Dialer data.xls	61.2 MB
Dialer Data November.zip	7.1 MB
Dialer Data December.zip	6.5 MB
I Will Not Pay April 07.zip	1.5 MB
I Will Not Pay May 07.zip	758.9 KB
Dash Board_16_Dec.xls	733.2 KB
I Will Not Pay Dec 07.zip	630.9 KB
Dash Board_06_ Jan.xls	204.3 KB
Amendments to Standard Collections Strategy.doc	189.4 KB
Project Charter.ppt	89.1 KB
Questions_0801.doc	20.5 KB
Action Plan - Quality.xls	17.4 KB
/.../Root Cause - Postpay/
RCA Postpay.zip	35.7 MB
Postpay_Final.ppt	18.0 MB
Process Maps.ppt	8.4 MB
3Lost my Handset - USIM.vsd	2.9 MB
2Explain my price plan.vsd	2.8 MB
1Transfer my old number to 3.vsd	2.8 MB
6Purchase a New Handset.vsd	2.8 MB
4Want - Deactivate an Add On.vsd	2.8 MB
5Use my phone abroad.vsd	2.0 MB
Recommendation Analysis.xls	228.4 KB
Project Charter.ppt	206.3 KB
/PMO QI/Skyine Outcome/
SKYLINE-Lee_Nimay.xls	2.3 MB
Skyline_Outcomes_Master - MT.xls	133.1 KB
Skyline_Outcomes_Master.xls	123.9 KB
Outcome Codes.ppt	111.6 KB
SKYLINE-Final listv8_Updated_28-09-07 - Nimay.xls	87.0 KB
SKYLINE-Liam.xls	81.9 KB
Redundant Codes.xls	48.1 KB
/PMO QI/SOP/
Standard Operating Procedure-Lost Handset-USIM.xls	5.7 MB
Standard Operating Procedure-Explain my Price Plan.xls	3.4 MB
Standard Operating Procedure-MNP.xls	2.5 MB
Standard Operating Procedure-Upgrade.xls	2.1 MB
Standard Operating Procedure-Want a copy of My Bill.xls	1.7 MB
Standard Operating Procedure-Credit Promised not Applied.xls	1.7 MB
Standard Operating Procedure-Want -Deactivate Addon.xls	1.7 MB
Standard Operating Procedure-HMDIO.xls	1.7 MB
Standard Operating Procedure-International Roaming.xls	986.1 KB
SOP_Process Flow.vsd	706.0 KB
Standard Operating Procedure-30days Notice Request.xls	353.3 KB
SOP_Version History_Master_Convert to excel.doc	110.1 KB
SOP Std.doc	33.3 KB
Version Control.xls	27.6 KB
~$OP Std.doc	0.2 KB
/PMO QI/
Skyline.zip	1.7 MB
CID Report Jan '08.ppt	1.4 MB
Improvement & Re-engineering of Retentions Business Process.ppt	420.4 KB
Skyline - Commentary.xls	415.7 KB
Outage Tracker.xls	48.1 KB
SPOC List.doc	41.0 KB
/Process Mapping/1st line/
SkyLine_1st Line.xls	6.8 MB
/Process Mapping/COTI/
Recommendation Analysis.xls	315.4 KB
/Process Mapping/
Root Causes - handsets & coverage.ppt	2.1 MB
Root Causes - make payment.ppt	213.5 KB
Root Causes - Use My Phone Abroad.ppt	204.8 KB
TSICOTI1st Line_Recos.xls	119.8 KB
/.../One Done II/calls/Data Capture/NEW Billing/
QIP DATA Billing .xls	62.5 KB
/.../Work In Progress/
Billing Cases 17Sep to 23Sep.xls	4.6 MB
trying.xls	3.8 MB
Billing.xls	1.7 MB
CID Dump.xls	1.3 MB
One Done II - Final Presentation.ppt	418.3 KB
pramod1.xls	169.5 KB
One Done Working2.xls	122.4 KB
Postpay.xls	103.4 KB
Call Type List.xls	49.2 KB
Billing_Credit Back Offer.xls	20.5 KB
Data - Working Sheets.xls	20.0 KB
Copy of Details - Analysis.xls	18.4 KB
One done Working.xls	18.4 KB
Details - Analysis.xls	14.3 KB
/.../One Done II/calls/Data Capture/
One Done 2- Master sheet- Billing.xls	2.2 MB
One Done II data summary (27-10).xls	892.4 KB
One Done II - Final1 Presentation.ppt	589.8 KB
One Done II data summary (27-10)-BILLING.xls	303.1 KB
Final Post Pay.xls	181.8 KB
Copy of Final Post Pay.xls	142.3 KB
Copy of Final Post Pay222.xls	136.7 KB
Data - June to Nov.xls	81.9 KB
Main File Billing Post Pay.xls	52.2 KB
/.../One Done II/calls/
Call tagger.xls	3.9 MB
One Done II v 1.1.ppt	130.6 KB
One Done II.ppt	84.0 KB
Copy of One Done II.ppt	81.9 KB
Call type analysis Bhavesh.xls	24.6 KB
Call type analysis chetan.xls	22.5 KB
Call type analysis-Myrose.xls	21.0 KB
call type analyisis-Amin.xls	21.0 KB
Call type analysis-Pramod.xls	20.5 KB
Call type analysis - Noopur.xls	20.0 KB
Call type analysis yash.xls	19.5 KB
Call type analysis.xls	18.9 KB
Call List.xls	16.9 KB
/.../CPP-(Downgrade,Upgrade)/
2006090618287953.au	4.6 MB
2006090815074384.au	3.7 MB
2006090713214584.au	3.6 MB
20060908063993.au	2.4 MB
2006090815156928.au	1.9 MB
2006090110236429.au	1.9 MB
/.../One Done II/
Call tagger.xls	3.9 MB
907828547921 mangharam.au	2.3 MB
DCP1.xls	260.1 KB
Call type analysis.xls	19.5 KB
Call Complexity - Standardisation.xls	16.4 KB
/PROCESS MAPPING1/1 Done 2/
People Related Activities.xls	13.6 MB
1 DONE 2-REC SUM-WIP.xls	194.0 KB
Resolution By Design-1.xls	38.4 KB
/.../BI - Andy Ruckley/
India Contact Centres Approach Short v1.ppt	2.5 MB
Contact Centres Proposed Scope - TO SEND TO INDIA.xls	82.4 KB
/PROCESS MAPPING1/Budd Reccos/
Recommendations Three v02 JS 140107 (3)1.xls	163.8 KB
/PROCESS MAPPING1/Corporate/Budget_2008/
Budget_Q1,2008.ppt	1.8 MB
2008 Budget v3 gs.ppt	1.4 MB
/.../Q1 programme presentations/
Quarterly Review - Sales_Retail_BMW_SCL and Retentions 071207.ppt	973.8 KB
CTO Programme Quarterly Review V6.ppt	954.9 KB
Quarterly Review - Q1 2008 v5.ppt	929.8 KB
CS Quarterly Review - Q1 2008.ppt	750.1 KB
Quarterly Review - Q1 2008 Update Final.ppt	747.0 KB
Quarterly Review - Q1 for HR and Property and Corporate Affairs v3.ppt	599.6 KB
/PROCESS MAPPING1/CTI/Dashboard/ASD/
ASD - SRS - Gurukul.doc	669.2 KB
QUALITY DASHBOARD PROJECT PLAN SOFTWARE DEVELOPMENT.mpp	288.3 KB
CODING STANDARD.doc	80.4 KB
Server Estimation.xls	21.5 KB
/PROCESS MAPPING1/CTI/Dashboard/BI/
Dashboardfinal.xls	173.1 KB
Rit _documentation.xls	49.7 KB
ACD Parameters.xls	22.5 KB
BusinessCase.zip	22.3 KB
Queries on ACD data.xls	20.0 KB
Dashboard Documentation.xls	18.9 KB
/PROCESS MAPPING1/CTI/Dashboard/Business Plans/
Business Plan - TSI 2.1.xls	44.0 KB
Business Plan - Pre Pay ver 2.0.xls	42.5 KB
Business Plan - Channel Support ver 2.0.xls	40.4 KB
Business Plan - Billing 1.0.xls	35.8 KB
Bijal UK Operations Contact Center KPI's for 2007 for publish.xls	33.3 KB
UK Operations Contact Center KPI's for 2007 for publish.xls	32.3 KB
/PROCESS MAPPING1/CTI/Dashboard/Deepak Iyer/
Dashboard_Phase2.ppt	6.4 MB
Dashboard_Scope_Doc2 - DeepakIyer.xls	2.6 MB
Dashboard_benchmarking.ppt	294.9 KB
Dashboard.ppt	50.2 KB
/PROCESS MAPPING1/CTI/Dashboard/Development Team/
Dashboardfinal.xls	170.5 KB
/.../Drill Downs & data points/
Drill downs.xls	139.8 KB
BData Points.xls	96.3 KB
/PROCESS MAPPING1/CTI/Dashboard/Project Documents/Project Schedules/
UK Operations dashboard Project Schedule v1.0.mpp	460.3 KB
/.../Requirement Specs & Prototype/
Dashboard 24Nov07.ppt	571.9 KB
Dashboard documentation 24Nov07.xls	49.2 KB
Dashboard Documentation 13Nov07.xls	23.0 KB
/PROCESS MAPPING1/CTI/Dashboard/Project Documents/Signoffs/
Pune Dashboard- update.htm	28.6 KB
EOC - RE Dashboard- update.htm	22.3 KB
Firepond RE Dashboard- update.htm	18.9 KB
Quality - RE Dashboard- update.htm	16.8 KB
/PROCESS MAPPING1/CTI/Dashboard/Project Documents/
Dashboard - Framework.ppt	447.5 KB
Dashboard - Project Charter.ppt	446.0 KB
Dashboard Screenshots.ppt	284.7 KB
Dashboard Project Schedule_3Jul07.mpp	221.7 KB
Quality Charts.xls	94.2 KB
Dashboard Team Charter.ppt	84.0 KB
Charts.xls	62.0 KB
Stakeholder Analysis.xls	36.4 KB
Project_Initiation_Doc.xls	34.3 KB
3GS_Risk Register_Ver 1.0 (Gaurav).xls	22.5 KB
Reviewers & Approvers - Sign off.xls	18.9 KB
Issue Log-UK Dashboard Project.xls	16.9 KB
project plan ops plng.xls	16.9 KB
3GS_MoM_9Jul07.xls	15.9 KB
Contact List.xls	15.9 KB
3GS_MoM_4Jul07.xls	15.9 KB
Risk Register-UK Dashboard.xls	14.8 KB
Requirements Gathering.xls	13.8 KB
Format for Data Collation.xls	13.8 KB
Data points format.xls	13.8 KB
/PROCESS MAPPING1/CTI/Dashboard/Report samples/Collections/
KPI Collections September.xls	4.2 MB
Dash Board_CF7.xls	465.9 KB
Daily Healthcheck September.xls	146.4 KB
Jul07 Arrear rate.xls	20.5 KB
Aug07 Arrear Rate.xls	20.0 KB
July Accept Rate.xls	18.4 KB
August Accept Rate.xls	17.9 KB
dailysnapshot.xls	14.8 KB
/PROCESS MAPPING1/CTI/Dashboard/Report samples/COTI/
Churn & Retentions Report - September 07.xls	6.8 MB
/.../Exec Office Complaints/
EO CS Issues 09072007 to 13072007.xls	60.9 KB
eo cs iSSUES 020707 TO 060707.XLS	50.7 KB
/PROCESS MAPPING1/CTI/Dashboard/Report samples/Firepond/
Error Report - First Line Case Managment.xls	81.4 KB
Cash Back.xls	74.2 KB
AHR.xls	58.9 KB
FW Insurance Claims.htm	32.7 KB
DCK June - July - Aug 07.xls	27.6 KB
/PROCESS MAPPING1/CTI/Dashboard/Report samples/Quality/
IYC IVR Queue Wise.xls	90.6 KB
/.../Advisor KPI May 07/
Advisor KPI May 07 - Post Pay.xls	375.8 KB
Advisor KPI May 07 - COTI.xls	258.6 KB
Advisor KPI May 07 - Billing Payment.xls	234.0 KB
Advisor KPI May 07 - TSI.xls	198.1 KB
Advisor KPI May 07 - Billing.xls	172.5 KB
Advisor KPI May 07 - Pay G.xls	127.5 KB
Advisor KPI May 07 - Postpay L&S.xls	93.7 KB
Advisor KPI May 07 - Channel Support.xls	83.5 KB
Advisor KPI May 07 - Back office.xls	82.9 KB
Advisor KPI May 07 - Change Package.xls	67.6 KB
Advisor KPI May 07 - HEAT.xls	54.3 KB
Advisor KPI May 07 - Sales.xls	28.7 KB
/.../Quality Data & Reports/Calibration/
Calib Report TL - May 07.xls	415.7 KB
Calib Report Quality May 07- Final.xls	241.7 KB
Calib Report - OJT Quality May 07-Final.xls	51.7 KB
/.../Quality Data & Reports/Call time/
AHT % OJT May 07.xls	72.7 KB
Percentage of calls evaluated- OJT May 07.xls	37.9 KB
Total call time data- OJT May 07.xls	19.5 KB
/.../Quality Data & Reports/Dump/
Raw dump- 21 June 07.xls	3.9 MB
Data 21 June 07.xls	2.1 MB
/.../KPI Bottom Box - May 07/
KPI Bottom Box May 07 - Post-Pay.xls	177.7 KB
KPI Bottom Box May 07 - COTI.xls	123.4 KB
KPI Bottom Box May 07 - Billing Payments.xls	111.6 KB
KPI Bottom Box May 07 - TSI.xls	96.8 KB
KPI Bottom Box May 07 - Billing.xls	84.5 KB
KPI Bottom Box May 07 - Pay G.xls	63.5 KB
KPI Bottom Box May 07 - Lost & Stolen.xls	47.6 KB
KPI Bottom Box May 07 - Channel Support.xls	46.6 KB
KPI Bottom Box May 07 - Firepond.xls	43.5 KB
KPI Bottom Box May 07 - Change Package.xls	36.4 KB
KPI Bottom Box May 07 - HEAT.xls	31.2 KB
KPI Bottom Box May 07 - Sales.xls	20.5 KB
/.../KPI Report TL -wise/
Post Pay - TL Report April 07.xls	37.9 KB
COTI - TL Report April 07.xls	30.7 KB
Billing Payment- TL Report April 07.xls	29.7 KB
TSI - TL Report April 07.xls	28.7 KB
Billing - TL Report April 07.xls	26.6 KB
Three Pay - TL Report April 07.xls	25.6 KB
Lost & Stolen - TL Report April 07.xls	23.6 KB
Channel Support - TL Report April 07.xls	23.0 KB
Change Package - TL Report April 07.xls	22.0 KB
Back office - TL Report April 07.xls	22.0 KB
Heat - TL Report April 07.xls	22.0 KB
Sales - TL Report April 07.xls	20.5 KB
/.../Advisor KPI May 07/
Advisor KPI May 07 - Post Pay.xls	375.8 KB
Advisor KPI May 07 - COTI.xls	258.6 KB
Advisor KPI May 07 - Billing Payment.xls	234.0 KB
Advisor KPI May 07 - TSI.xls	198.1 KB
Advisor KPI May 07 - Billing.xls	172.5 KB
Advisor KPI May 07 - Pay G.xls	127.5 KB
Advisor KPI May 07 - Postpay L&S.xls	93.7 KB
Advisor KPI May 07 - Channel Support.xls	83.5 KB
Advisor KPI May 07 - Back office.xls	82.9 KB
Advisor KPI May 07 - Change Package.xls	67.6 KB
Advisor KPI May 07 - HEAT.xls	54.3 KB
Advisor KPI May 07 - Sales.xls	28.7 KB
/.../to be sent Samples/Calibration/
Calib Report TL - May 07.xls	415.7 KB
Calib Report Quality May 07- Final.xls	241.7 KB
Calib Report - OJT Quality May 07-Final.xls	51.7 KB
/.../to be sent Samples/Call time/
AHT % OJT May 07.xls	72.7 KB
Percentage of calls evaluated- OJT May 07.xls	37.9 KB
Total call time data- OJT May 07.xls	19.5 KB
/.../KPI Bottom Box - May 07/
KPI Bottom Box May 07 - Post-Pay.xls	177.7 KB
KPI Bottom Box May 07 - COTI.xls	123.4 KB
KPI Bottom Box May 07 - Billing Payments.xls	111.6 KB
KPI Bottom Box May 07 - TSI.xls	96.8 KB
KPI Bottom Box May 07 - Billing.xls	84.5 KB
KPI Bottom Box May 07 - Pay G.xls	63.5 KB
KPI Bottom Box May 07 - Lost & Stolen.xls	47.6 KB
KPI Bottom Box May 07 - Channel Support.xls	46.6 KB
KPI Bottom Box May 07 - Firepond.xls	43.5 KB
KPI Bottom Box May 07 - Change Package.xls	36.4 KB
KPI Bottom Box May 07 - HEAT.xls	31.2 KB
KPI Bottom Box May 07 - Sales.xls	20.5 KB
/.../KPI Report TL -wise/
Post Pay - TL Report April 07.xls	37.9 KB
COTI - TL Report April 07.xls	30.7 KB
Billing Payment- TL Report April 07.xls	29.7 KB
TSI - TL Report April 07.xls	28.7 KB
Billing - TL Report April 07.xls	26.6 KB
Three Pay - TL Report April 07.xls	25.6 KB
Lost & Stolen - TL Report April 07.xls	23.6 KB
Channel Support - TL Report April 07.xls	23.0 KB
Change Package - TL Report April 07.xls	22.0 KB
Back office - TL Report April 07.xls	22.0 KB
Heat - TL Report April 07.xls	22.0 KB
Sales - TL Report April 07.xls	20.5 KB
/.../to be sent Samples/
Sign off list.xls	116.7 KB
No followup QL TL 1-3 June 07.xls	49.7 KB
Top performers Report 1-15 May 07.xls	30.7 KB
/.../Quality Data & Reports/
Dump.zip	1.0 MB
to be sent Samples.zip	944.7 KB
Sample OUT PUT By Vijay.xls	256.0 KB
Sign off list.xls	116.7 KB
No followup QL TL 1-3 June 07.xls	49.7 KB
Top performers Report 1-15 May 07.xls	30.7 KB
Report List.xls	17.9 KB
/PROCESS MAPPING1/CTI/Dashboard/
Rev table.xls	8.5 MB
Adherance - UK Operations - Process Audit Report - June Week 3.xls	124.4 KB
Project- KPI Online Dashboard.xls	59.4 KB
Project Activities.xls	27.1 KB
Contact Details.txt	0.3 KB
/PROCESS MAPPING1/CTI/IVR/
Visio - Mobile Broadband (1.00).vsd	572.9 KB
333 IVR..vsd	269.8 KB
ThreePay Call Flow.pdf	126.9 KB
/PROCESS MAPPING1/CTI/
CTI review 2602081.ppt	1.5 MB
CTI review 260208.ppt	1.5 MB
Business_Requirements_Specification_CTI_v0.5.doc	1.4 MB
Business_Requirements_Specification_CTI_v0.6.doc	1.2 MB
Business_Requirements_Specification_CTI_v0.7.doc	1.1 MB
Self Care functions - volumes.xls	209.9 KB
Routing priority v0.5 2002 version.vsd	134.7 KB
Business_Requirements_Specification_CTI_110308.xls	71.2 KB
Business_Requirements_Specification_CTI_280208.xls	71.2 KB
Business_Requirements_Specification_CTI_270208.xls	68.6 KB
CTI automation Cases 230108 ver 2.xls	55.8 KB
Business_Requirements_Specification_CTI_220208.xls	48.1 KB
Business_Requirements_Specification_CTI_140208.xls	48.1 KB
Business_Requirements_Specification_CTI_260208.xls	48.1 KB
CTI automation Cases 230108.xls	46.6 KB
CTI Phase 1 BRS Workshop 10.01.2008.doc	44.5 KB
Appendix B - routing table.xls	38.4 KB
CTI Phase 1 BRS Workshop 12.12.2007.doc	35.3 KB
CTI comms plan Mail from Lauren 190208.xls	31.7 KB
CTI Phase 1 BRS Workshop 17.12.2007.doc	29.2 KB
CTI Clarifications 230108.doc	28.7 KB
PrePostMBB analysis - Lauren 150208.xls	25.6 KB
CTI discussion - 140208.xls	15.9 KB
CTI discussion - 280108.xls	15.9 KB
/PROCESS MAPPING1/DATABASE CREATION/
No-FCR Reasons.xls	29.7 KB
/PROCESS MAPPING1/Firepond/
Firepond Process Reengineering.ppt	4.8 MB
Firepond_Int.ppt	196.1 KB
/PROCESS MAPPING1/FOLLOW UP/FOLLOW UP/Formats/
Process Map.xls	43.0 KB
Format-Data Collation-CMS.xls	33.8 KB
Follow Up Cases.xls	23.0 KB
Format-Data Collation.xls	18.4 KB
/PROCESS MAPPING1/FOLLOW UP/FOLLOW UP/Presentation Attachments/
Data Collation-QL'S.xls	513.0 KB
No Followup Data 8-14 Jan 06.xls	329.2 KB
Rohan.xls	36.9 KB
/PROCESS MAPPING1/FOLLOW UP/FOLLOW UP/
Follow Up.ppt	1.2 MB
/PROCESS MAPPING1/FOLLOW UP/Formats/
Process Map.xls	43.0 KB
Format-Data Collation-CMS.xls	33.8 KB
Follow Up Cases.xls	23.0 KB
Format-Data Collation.xls	18.4 KB
/PROCESS MAPPING1/FOLLOW UP/Presentation Attachments/
Data Collation-QL'S.xls	513.0 KB
No Followup Data 8-14 Jan 06.xls	329.2 KB
Rohan.xls	36.9 KB
/PROCESS MAPPING1/FOLLOW UP/
Follow Up.ppt	969.7 KB
Reason Code Breakdown-Final.xls	343.6 KB
Outbound Calling_Team Charter_ver1.ppt	132.6 KB
/PROCESS MAPPING1/FORTHCOMING/Customer Service/
Accenture Report.pdf	1.1 MB
CEM Methodology.pdf	101.0 KB
Predictive Analytics.doc	95.2 KB
CASE STUDY.doc	57.3 KB
The Three D's.doc	45.1 KB
CEM.doc	27.6 KB
/PROCESS MAPPING1/FORTHCOMING/ECS/
360 Customer Interaction-04.12.xls	613.4 KB
TOM KPIs.ppt	134.1 KB
Measurement Deployment Grid.xls	59.4 KB
ECS MODEL.ppt	42.5 KB
/.../quality improvement - Info_com Web Search_files/
int.gif	4.4 KB
comparative-view-buttons.js	2.7 KB
askjeeves_off.gif	1.2 KB
google_off.gif	1.1 KB
inktomi_off.gif	1.1 KB
t3.gif	0.0 KB
/PROCESS MAPPING1/FORTHCOMING/JD-QI/
quality improvement - Info_com Web Search.htm	57.1 KB
JD.2.doc	47.6 KB
JD.5.doc	29.2 KB
JD.3.doc	26.6 KB
JD.4.doc	25.6 KB
JD.1.doc	24.1 KB
/.../QIP-Life Cycle/
Life Cycle-Oct,05.xls	146.9 KB
Life Cycle-Mar,06.xls	122.9 KB
Life Cycle-Nov,06.xls	96.3 KB
Customer Life Cycle.ppt	66.0 KB
Format.xls	39.9 KB
Time & Motion Study.xls	15.4 KB
/PROCESS MAPPING1/FORTHCOMING/
Life Cycle.xls	2.2 MB
Cellular Phone News.htm	22.5 KB
/PROCESS MAPPING1/HS-Projects/IVR Optimisation/IVR Project/
SkyLine_5Grp.xls	6.7 MB
RE IVR scenarios (1).msg	3.1 MB
IVR_Proposal_May2007.ppt	1.4 MB
Customer Journey.ppt	618.5 KB
Data analysis v1_9.xls	603.6 KB
Analysis summary v1 (Visio 2002).vsd	326.7 KB
Customer Journey v3_2.vsd	288.8 KB
Customer Journey v3_1.vsd	285.7 KB
333_IVR_Proposal_Mumbai.vsd	277.0 KB
Analysis summary.pps	258.0 KB
PostPay (030407).vsd	230.4 KB
comparison.msg	98.8 KB
Recommendations v2_0.doc	91.6 KB
Agenda 110507 v1.doc	84.0 KB
IVR Pilot Project Impact Assessment.msg	79.9 KB
RE IVR scenarios.msg	74.2 KB
TSI IVR (Restrucutre).ppt	36.9 KB
skills matrix.xls	27.1 KB
IVR Diff between Our suggestions & Budds.xls	17.9 KB
/PROCESS MAPPING1/HS-Projects/IVR Optimisation/
FW IVR scenarios.msg	1.6 MB
IVR proposal - quickfix.ppt	716.8 KB
IVR update v.03.ppt	499.7 KB
IVR by Budd.zip	253.6 KB
Transfer & Self Care Analysis.xls	115.2 KB
IVR Self care entries.xls	69.1 KB
/PROCESS MAPPING1/HS-Projects/Projects/Complete/COTI Rec/
Recommendation Analysis-COTI.xls	317.4 KB
£-Upgrade Analysis.xls	136.2 KB
Root Cause and Recommendations.xls	64.0 KB
COTI Data_Lee.xls	15.9 KB
/PROCESS MAPPING1/HS-Projects/Projects/Complete/SKYLINE/
Skyline_Training.ppt	1.7 MB
Skyline_Launch.ppt	1.2 MB
/PROCESS MAPPING1/HS-Projects/Projects/Complete/TSI Rec/
Recommendation-TSI.xls	1.0 MB
/PROCESS MAPPING1/HS-Projects/Projects/Complete/
Goodwill.ppt	8.6 MB
CCF.ppt	5.3 MB
Root Cause-COTI.ppt	2.2 MB
Root Cause-TSI.ppt	2.2 MB
Root Cause-TSI_Rec.ppt	2.2 MB
PMP_Appraisal.ppt	1.6 MB
Follow Up.ppt	969.7 KB
ASK-3 Enhancement.ppt	933.4 KB
/PROCESS MAPPING1/HS-Projects/Projects/Ongoing/
IVR update v.03.ppt	497.2 KB
Outbound Calling.ppt	134.1 KB
My 3.ppt	105.0 KB
Firepond_Int.ppt	89.6 KB
/PROCESS MAPPING1/HS-Projects/Skyline Reports/
46.Skyline_WE20th March.zip	6.5 MB
45.Skyline WE 6 Mar.zip	5.4 MB
28.Skyline Report_5gps.ppt	2.4 MB
29.Skyline Report_5gps.ppt	2.3 MB
30.Skyline Report_5gps.ppt	2.3 MB
22.Skyline Report.ppt	2.2 MB
23.Skyline Report_5gps.ppt	2.2 MB
25.Skyline Report_5gps.ppt	2.2 MB
26.Skyline Report_5gps.ppt	2.2 MB
24.Skyline Report_5gps.ppt	2.2 MB
27.Skyline Report_5gps.ppt	2.2 MB
41.Skyline Report_5gps.ppt	2.2 MB
40.Skyline Report.ppt	1.6 MB
0.Business Markets - Dec07.xls	1.5 MB
38.Skyline Report.ppt	1.4 MB
37.Skyline Report_5gps.ppt	1.4 MB
44.Skyline Report_5gps.ppt	1.4 MB
43.Skyline Report_5gps.ppt	1.4 MB
45.Skyline Report_5_Grp.ppt	1.4 MB
42.Skyline Report_5gps.ppt	1.4 MB
33.Skyline Report_5gps.ppt	1.4 MB
6.Skyline-6th Report.ppt	1.3 MB
7.Skyline-7th Report.ppt	1.1 MB
9.Skyline-9th Report.ppt	1.1 MB
14.Skyline Report.ppt	845.3 KB
36.Skyline Report_5gps.ppt	843.8 KB
16.Skyline Report_5gps.ppt	805.9 KB
45.Skyline Report_SCL.ppt	802.3 KB
17.Skyline Report_5gps.ppt	786.9 KB
30.Skyline Report_Sales.ppt	767.5 KB
15.Skyline Report_5gps.ppt	739.8 KB
23.Skyline Report_Sales.ppt	707.6 KB
22.Skyline Report_Sales.ppt	707.1 KB
24.Skyline Report_Sales.ppt	704.0 KB
25.Skyline Report_Sales.ppt	703.0 KB
26.Skyline Report_Sales.ppt	701.4 KB
29.Skyline Report_Sales.ppt	700.4 KB
27.Skyline Report_Sales.ppt	699.9 KB
28.Skyline Report_Sales.ppt	699.4 KB
20.Skyline Report.ppt	664.6 KB
21.Skyline Report.ppt	660.5 KB
31.Skyline Report_5gps.ppt	651.3 KB
32.Skyline Report_5gps.ppt	648.2 KB
45.Skyline Report_MBB.ppt	642.6 KB
40.Skyline Report_Ecare.ppt	639.5 KB
44.Skyline Report_MBB.ppt	634.4 KB
19.Skyline Report_5gps.ppt	629.2 KB
42.Skyline Report_Ecare.ppt	625.2 KB
41.Skyline Report_Ecare.ppt	624.6 KB
43.Skyline Report_Ecare.ppt	623.6 KB
32.Skyline Report_Firepond.ppt	623.1 KB
37.Skyline Report_Firepond.ppt	622.6 KB
44.Skyline Report_Ecare.ppt	622.6 KB
45.Skyline Report_Ecare.ppt	622.6 KB
38.Skyline Report_ECare.ppt	621.6 KB
38.Skyline Report_SCL.ppt	608.3 KB
37.Skyline Report_SCL.ppt	608.3 KB
44.Skyline Report_SCL.ppt	607.2 KB
43.Skyline Report_SCL.ppt	607.2 KB
41.Skyline Report_SCL.ppt	607.2 KB
42.Skyline Report_SCL.ppt	607.2 KB
34.Skyline Report_SCL.ppt	605.2 KB
41.Skyline Report_Exec Office Case.ppt	603.1 KB
37.Skyline Report_Exec Office Case.ppt	601.6 KB
38.Skyline Report_Exec Office Case.ppt	601.1 KB
43.Skyline Report_Exec Office Case.ppt	601.1 KB
42.Skyline Report_Exec Office Case.ppt	600.1 KB
44.Skyline Report_Exec Office Case.ppt	600.1 KB
45.Skyline Report_Exec Office Case.ppt	600.1 KB
40.Skyline Report_Exec Office Case.ppt	599.0 KB
41.Skyline Report_Sales.ppt	590.3 KB
37.Skyline Report_Sales.ppt	588.8 KB
43.Skyline Report_Sales.ppt	588.3 KB
38.Skyline Report_Sales.ppt	588.3 KB
44.Skyline Report_Sales.ppt	587.8 KB
42.Skyline Report_Sales.ppt	587.8 KB
40.Skyline Report_Sales.ppt	587.3 KB
45.Skyline Report_Sales.ppt	586.8 KB
40.Skyline Report_SCL.ppt	537.1 KB
28.Skyline Report_Exec Office Case.ppt	535.6 KB
34.Skyline Report_5gps.ppt	466.9 KB
39.Skyline Report.ppt	466.4 KB
35.Skyline Report_5gps.ppt	465.9 KB
16.Skyline Report_Sales.ppt	434.2 KB
14.Skyline Report_Sales.ppt	428.0 KB
17.Skyline Report_Sales.ppt	416.8 KB
35.Skyline Report_Firepond.ppt	409.6 KB
36.Skyline Report_Firepond.ppt	409.6 KB
39.Skyline Report_SCL.ppt	409.6 KB
39.Skyline Report_Ecare.ppt	409.1 KB
31.Skyline Report_Sales.ppt	408.6 KB
34.Skyline Report_Exec Office Case.ppt	408.6 KB
35.Skyline Report_Exec Office Case.ppt	408.6 KB
36.Skyline Report_Exec Office Case.ppt	408.6 KB
39.Skyline Report_Exec Office Case.ppt	408.6 KB
32.Skyline Report_Sales.ppt	408.1 KB
34.Skyline Report_Sales.ppt	407.6 KB
35.Skyline Report_SCL.ppt	407.6 KB
36.Skyline Report_SCL.ppt	407.6 KB
36.Skyline Report_Sales.ppt	407.6 KB
15.Skyline Report_Sales.ppt	407.0 KB
39.Skyline Report_Sales.ppt	407.0 KB
35.Skyline Report_Sales.ppt	407.0 KB
30.Skyline Report_Exec Office Case.ppt	405.0 KB
32.Skyline Report_Exec Office Case.ppt	404.5 KB
31.Skyline Report_Exec Office Case.ppt	404.5 KB
11.Skyline-11th Report.ppt	401.4 KB
12.Skyline-12th Report.ppt	399.9 KB
18.Skyline Report.ppt	398.3 KB
20.Skyline Report_Sales.ppt	390.1 KB
21.Skyline Report_Sales.ppt	390.1 KB
13.Skyline Report.ppt	386.0 KB
19.Skyline Report_Sales.ppt	384.0 KB
10.Skyline-10th Report.ppt	378.4 KB
5.Skyline-5th Report.ppt	377.9 KB
8.Skyline-8th Report.ppt	376.3 KB
16.Skyline Report_Firepond.ppt	357.9 KB
34.Skyline Report_Firepond.ppt	344.1 KB
26.Skyline Report_ECare.ppt	344.1 KB
29.Skyline Report_Firepond.ppt	344.1 KB
27.Skyline Report_ECare.ppt	344.1 KB
31.Skyline Report_Firepond.ppt	343.6 KB
33.Skyline Report_Firepond.ppt	343.6 KB
21.Skyline Report_Firepond.ppt	343.6 KB
28.Skyline Report_Firepond.ppt	343.6 KB
29.Skyline Report_Exec Office Case.ppt	343.6 KB
22.Skyline Report_Firepond.ppt	343.6 KB
22.Skyline Report_Exec Office Case.ppt	343.6 KB
30.Skyline Report_Firepond.ppt	343.6 KB
23.Skyline Report_Exec Office Case.ppt	343.0 KB
25.Skyline Report_Exec Office Case.ppt	343.0 KB
12.Skyline-12th Report_Sales.ppt	342.5 KB
33.Skyline Report_SCL.ppt	342.0 KB
13.Skyline Report_Sales.ppt	342.0 KB
20.Skyline Report_Exec Office Case.ppt	341.0 KB
25.Skyline Report_ECare.ppt	341.0 KB
24.Skyline Report_ECare.ppt	340.5 KB
23.Skyline Report_ECare.ppt	340.5 KB
15.Skyline Report_Firepond.ppt	340.5 KB
14.Skyline Report_Firepond.ppt	340.5 KB
17.Skyline Report_Firepond.ppt	340.5 KB
24.Skyline Report_Exec Office Case.ppt	340.0 KB
33.Skyline Report_Exec Office Case.ppt	339.5 KB
20.Skyline Report_Firepond.ppt	339.5 KB
13.Skyline Report_Firepond.ppt	338.4 KB
33.Skyline Report_Sales.ppt	338.4 KB
19.Skyline Report_Firepond.ppt	337.9 KB
18.Skyline Report_Firepond.ppt	337.9 KB
21.Skyline Report_Exec Office Case.ppt	337.4 KB
26.Skyline Report_Exec Office Case.ppt	337.4 KB
27.Skyline Report_Exec Office Case.ppt	337.4 KB
19.Skyline Report_Exec Office.ppt	336.4 KB
18.Skyline Report_Exec Office.ppt	336.4 KB
18.Skyline Report_Sales.ppt	335.9 KB
2.Skyline-2nd Report.ppt	268.8 KB
3.Skyline-3rd Report.ppt	237.1 KB
4.Skyline-4th Report.ppt	234.5 KB
0.Business Markets - Nov07.xls	180.7 KB
1.Skyline Charts_ By MD.ppt	81.9 KB
1.Skyline Charts-By MD.ppt	80.9 KB
/PROCESS MAPPING1/HS-Projects/
Recommendation Analysis.xls	315.4 KB
Root Cause and Recommendations.xls	64.0 KB
/.../Hugh_Davies_Corporate_Affairs/
Mumbai_Offsite_March_2008.PPT	70.2 MB
/.../DATA COLLATION-Reworked/
MASTER.xls	3.9 MB
COTI.xls	817.2 KB
BILLING..xls	550.9 KB
TSI.xls	514.0 KB
POSTPAY.xls	242.2 KB
PAY G.xls	237.1 KB
/PROCESS MAPPING1/Interaction Codes/ASK 3/Data Collation/
MASTER.xls	4.0 MB
BILLING.xls	1.4 MB
COTI.xls	826.4 KB
TSI.xls	518.1 KB
POSTPAY.xls	250.9 KB
PAY G.xls	246.3 KB
POSTPAY Ask 3(revised).xls	100.9 KB
/PROCESS MAPPING1/Interaction Codes/ASK 3/Formats/
My Dept,Alerts.xls	3.4 MB
Meeting Room Booking.doc	20.0 KB
Sample Format-Recommendations.xls	17.9 KB
/PROCESS MAPPING1/Interaction Codes/ASK 3/Impact Assessment/
Data from QPMS_Mercy.xls	23.2 MB
Data dump - TSI.xls	12.2 MB
Data Collation-QOM's_Mercy.xls	26.1 KB
Data dump - COTI.xls	20.5 KB
/PROCESS MAPPING1/Interaction Codes/ASK 3/Phase II/
PayG{My Dept;Alerts}.xls	3.8 MB
/PROCESS MAPPING1/Interaction Codes/ASK 3/Presentation Attachments/
Project Methodology-Slide.xls	62.0 KB
Brainstorming.xls	49.2 KB
LOST & STOLEN PROCESS MAPPING.ppt	42.0 KB
WI-Call Types.xls	34.8 KB
/PROCESS MAPPING1/Interaction Codes/ASK 3/Team Forming/
Team-Scheduling.xls	16.9 KB
/PROCESS MAPPING1/Interaction Codes/ASK 3/
ASK-3(QIP-Presentation).ppt	952.8 KB
/.../Interaction Codes_files/
format.css	13.8 KB
client_functions.js	5.0 KB
smscript.js	3.2 KB
role-def.gif	0.1 KB
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/PROCESS MAPPING1/Interaction Codes/
Interaction Codes.htm	37.2 KB
/PROCESS MAPPING1/IVR Study/
IVR SURVEY DATA.xls	6.9 MB
IVR Survey - May 06 (2).ppt	1.3 MB
Customer Journey v1_1 (Visio 2002) (3).vsd	515.6 KB
Customer Journey v2_2 (Visio 2002) (3).vsd	421.9 KB
IVR SURVEY MODEL.xls	38.9 KB
/PROCESS MAPPING1/IVR-Optimisation/IVR Changes/
3.IVR (021007) changes.xls	521.7 KB
1.IVR (260507-130607) changes.ppt	497.7 KB
IVR Optimizations compiled 20Nov_ver5.msg	320.0 KB
IVR Optimizations compiled 21Nov_ver6.vsd	309.2 KB
2.IVR (030907) changes.vsd	263.7 KB
IVR optimizations compiled 29Oct_ver4.msg	71.7 KB
IVR Optimizations compiled 26Sept_ver3.xls	63.0 KB
IVR Optimizations compiled 23Jan_ver5.xls	63.0 KB
IVR Optimizations compiled 16Aug_ver2.xls	47.6 KB
IVR Optimizations compiled 7Aug_ver1.xls	37.4 KB
/.../IVR_Visio Maps_Feb,08/
Mobile Broadband_v1_Updated as on 11.02.08.vsd	572.9 KB
333 IVR_Updated as on 140208	406.0 KB
333 IVR_Updated as on 120208.vsd	269.8 KB
444 IVR_Received as on 120208.pdf	126.9 KB
Ebilling IVR addition_18th Feb.msg	61.4 KB
/PROCESS MAPPING1/IVR-Optimisation/
333 Menu change proposal.ppt	513.0 KB
Transfer & Self Care Analysis.xls	115.2 KB
IVR Self care entries.xls	65.5 KB
IVR weekly forum 24.09.07[Last Updated].doc	34.3 KB
IVR weekly forum 17.8.07.doc	30.2 KB
Actions_2428.xls	22.0 KB
IVR Diff between Our suggestions & Budds.xls	17.9 KB
/PROCESS MAPPING1/My 3_Lee M/BDP1/
BDP1 - My3 Enhancements Usability improvements UK Only.xls	469.5 KB
/.../CTI phase 2 candidates/
Candidates for inclusion in the scope v0.2.doc	48.6 KB
Candidates for inclusion in the scope.doc	38.4 KB
/.../Self care enhancement project details/
My3 Enhancements Slides v5.ppt	3.0 MB
/.../Data Sheets_Archived/
AHT_Inb vs Out_0112-1512.xls	1.9 MB
Baseline Comparison_Billing_Nov_Mrunal.msg	88.1 KB
Outbound Project Initial impact Assessment_Ver3_200208.xls	57.9 KB
RE Outbound for 3Pay_Revert awtd from Rishi.msg	52.2 KB
Skyline Tagging - non adherence[0102-1502].msg	50.7 KB
Outbound Project Initial impact Assessment_Ver2_300108.xls	45.6 KB
Outbound Project Initial impact Assessment_160108.xls	45.1 KB
OB_Skillsets_Aspect_Nov '07.xls	20.5 KB
/.../Ppt Comms_Archived/
OutBound Calling_Ver2_021107_RCA.ppt	11.7 MB
Outbound Call Reduction ver1.0_2702_Postpay.ppt	826.9 KB
Outbound Call Reduction ver2.3_1602_Billing.ppt	809.5 KB
Outbound Call Reduction ver2.1_Billing.ppt	167.4 KB
Outbound Call Reduction ver2.0_Billing.ppt	140.8 KB
Outbound Call Reduction ver2.2_2101_Billing.ppt	135.2 KB
Outbound Call Reduction ver1.0_Billing.ppt	92.7 KB
Charter_DMAIC - Outbound Calling.xls	54.8 KB
/.../Mgmt_Weekly Comms/
Outbound Project Initial impact Assessment_Ver3_200208.xls	57.9 KB
Outbound Project Initial impact Assessment_160108.xls	45.1 KB
/.../Outbound Call Reduction/Ongoing/Pilots_Formats/
OB_Survey Tagger.xls	101.9 KB
OB_Tagger_Format_2.xls	50.2 KB
OB_Tagger_Format_1.xls	13.8 KB
/.../Process Improvement_Analysis/
Outbound Calling Analysis - Skyline.ppt	270.8 KB
OB Calling Analysis.ppt	226.8 KB
Top 10 Recommendations_Trevor_0702.doc	32.8 KB
/.../Reports_Team Wise_Weekly/
10.Skillsets_0303-0903.xlsm	2.0 MB
3.Skillsets_1401-2001.xls	1.7 MB
4.Skillsets_2101-2701.xls	1.6 MB
8.Skillsets_1802-2402.xlsm	1.4 MB
7.Skillsets_1102-1702.xlsm	810.7 KB
9.Skillsets_2502-0203.xlsm	359.8 KB
5.Skillsets_2801-0302.xls	295.9 KB
2.Skillsets_0801-1301.xls	233.5 KB
1.Skillsets_0101-0701.xls	212.5 KB
6.Skillsets_0402-1002.xlsm	167.0 KB
/.../Outbound Call Reduction/Ongoing/Updations_Ongoing/
Data Analysis & Observations_Postpay.xls	1.6 MB
Data Analysis & Observations_Billing.xls	664.6 KB
Impact Measurement_Ongoing.xls	166.4 KB
OB Minutes_Ongoing.xls	53.2 KB
Outbound Action sheet_Delete.xls	26.1 KB
/.../Data Sheets_Archived/
AHT_Inb vs Out_0112-1512.xls	1.9 MB
Baseline Comparison_Billing_Nov_Mrunal.msg	88.1 KB
Outbound Project Initial impact Assessment_Ver3_200208.xls	57.9 KB
RE Outbound for 3Pay_Revert awtd from Rishi.msg	52.2 KB
Skyline Tagging - non adherence[0102-1502].msg	50.7 KB
Outbound Project Initial impact Assessment_Ver2_300108.xls	45.6 KB
Outbound Project Initial impact Assessment_160108.xls	45.1 KB
OB_Skillsets_Aspect_Nov '07.xls	20.5 KB
/.../Ppt Comms_Archived/
OutBound Calling_Ver2_021107_RCA.ppt	11.7 MB
Outbound Call Reduction ver1.0_2702_Postpay.ppt	941.6 KB
Outbound Call Reduction ver2.3_1602_Billing.ppt	716.3 KB
Outbound Call Reduction ver2.1_Billing.ppt	167.4 KB
Outbound Call Reduction ver2.0_Billing.ppt	140.8 KB
Outbound Call Reduction ver2.2_2101_Billing.ppt	137.7 KB
Outbound Call Reduction ver1.0_Billing.ppt	90.6 KB
Charter_DMAIC - Outbound Calling.xls	54.8 KB
/.../Mgmt_Weekly Comms/
Outbound Project Initial impact Assessment_Ver3_200208.xls	57.9 KB
Outbound Project Initial impact Assessment_160108.xls	45.1 KB
/.../Outbound Call Reduction_Backup_1303_0814/Ongoing/Pilots_Formats/
OB_Survey Tagger.xls	101.9 KB
OB_Tagger_Format_2.xls	50.2 KB
OB_Tagger_Format_1.xls	13.8 KB
/.../Process Improvement_Analysis/
Outbound Calling Analysis - Skyline.ppt	270.8 KB
OB Calling Analysis.ppt	226.8 KB
Top 10 Recommendations_Trevor_0702.doc	32.8 KB
/.../Reports_Team Wise_Weekly/
3.Skillsets_1401-2001.xls	1.7 MB
4.Skillsets_2101-2701.xls	1.6 MB
8.Skillsets_1802-2402.xlsm	1.4 MB
7.Skillsets_1102-1702.xlsm	810.7 KB
9.Skillsets_2502-0203.xlsm	359.8 KB
5.Skillsets_2801-0302.xls	295.9 KB
2.Skillsets_0801-1301.xls	233.5 KB
1.Skillsets_0101-0701.xls	212.5 KB
6.Skillsets_0402-1002.xlsm	167.0 KB
/.../Outbound Call Reduction_Backup_1303_0814/Ongoing/Updations_Ongoing/
Data Analysis & Observations_Postpay.xls	1.5 MB
Data Analysis & Observations_Billing.xls	556.0 KB
Impact Measurement_Ongoing.xls	75.8 KB
OB Minutes_Ongoing.xls	53.2 KB
Outbound Action sheet_Delete.xls	26.1 KB
/.../How Do I Use My Handset to/
070429 (NR) TSI 5.0 How do I use my handset to...vsd	326.1 KB
070429 (NR) TSI Process Overviews- How do I use my handset to...ppt	253.4 KB
/.../I Need an Unlock Network Code/
070419 (NR) TSI 3.0 I need a network unlock code.vsd	303.6 KB
070419 (NR) TSI Process Overviews- Network unlock code.ppt	281.1 KB
/.../My Hand Set Does Not Work/
070418 (NR) TSI 1.0 My Handset does not work.vsd	382.0 KB
070418 (NR) TSI Process Overviews- Handset does not work.ppt	364.0 KB
/.../My Messaging Does Not Work/
070419 (NR) TSI 2.0 My Messaging Does Not Work.vsd	449.0 KB
070413 GH Process Work Slides.ppt	372.7 KB
070419 (NR) TSI Process Overviews- My Messaging does not work.ppt	350.7 KB
/.../My Services Do Not Work/
070429 (NR) TSI 4.0 My Services do not work.vsd	333.3 KB
070429 (NR) TSI Process Overviews- My Services do not work.ppt	314.4 KB
/.../Visio 2002 version/
070419 (NR) TSI 2.0 My Messaging Does Not Work.vsd	415.2 KB
070418 (NR) TSI 1.0 My Handset does not work.vsd	354.8 KB
070429 (NR) TSI 4.0 My Services do not work.vsd	309.8 KB
070429 (NR) TSI 5.0 How do I use my handset to...vsd	303.6 KB
070419 (NR) TSI 3.0 I need a network unlock code.vsd	281.6 KB
Repeat Triggers from Process Maps.xls	15.4 KB
/.../PMO-Weekly Meet/Feb/
SMOPs PP 28thFeb08_Himadri.doc	279.0 KB
SMOPs PP 21stFeb08_Himadri.doc	279.0 KB
/.../PMO-Weekly Meet/
SMOPs PP 8Nov07.doc	249.9 KB
10th Oct_Quality Improvement-Final.doc	205.8 KB
26th Sept_Quality Improvement-Final.doc	192.5 KB
20th Sept_Himadri.doc	188.9 KB
~WRL3396.tmp	188.4 KB
3rd Oct_Quality Improvement-Final.doc	188.4 KB
15th Aug-Himadri.doc	187.9 KB
5th Sept-Himadri.doc	187.9 KB
8th Aug-Himadri.doc	186.9 KB
13th Sept-Himadri.doc	185.9 KB
1st Aug-Himadri.doc	183.8 KB
29th Aug-Himadri.doc	183.3 KB
25th July-Himadri.doc	181.2 KB
23rd Aug-Himadri.doc	180.2 KB
18th July-Himadri.doc	171.0 KB
11th July-Himadri.doc	170.0 KB
27th June-Himadri.doc	157.2 KB
4th July-Himadri.doc	155.1 KB
14th June to 22nd June-Himadri.doc	152.1 KB
7th May to 11th May-Himadri.doc	145.9 KB
30th Apr to 4th May-Himadri.doc	137.7 KB
23rd Apr to 27th Apr-Himadri.doc	134.7 KB
SM OPS_Nimay's Initiative.xls	26.6 KB
~$th July-Himadri.doc	0.2 KB
~$h Aug-Himadri.doc	0.2 KB
/PROCESS MAPPING1/Process Docs/
Retentions Mix and Match Tariffs Call Centre Process Flows v0 4 (2).doc	1.2 MB
/.../How Do I Use My Handset to/
070429 (NR) TSI 5.0 How do I use my handset to...vsd	326.1 KB
070429 (NR) TSI Process Overviews- How do I use my handset to...ppt	265.2 KB
/.../I Need an Unlock Network Code/
070419 (NR) TSI 3.0 I need a network unlock code.vsd	303.6 KB
070419 (NR) TSI Process Overviews- Network unlock code.ppt	281.1 KB
/.../My Hand Set Does Not Work/
070418 (NR) TSI 1.0 My Handset does not work.vsd	382.0 KB
070418 (NR) TSI Process Overviews- Handset does not work.ppt	364.0 KB
/.../My Messaging Does Not Work/
070419 (NR) TSI 2.0 My Messaging Does Not Work.vsd	449.0 KB
070413 GH Process Work Slides.ppt	372.7 KB
070419 (NR) TSI Process Overviews- My Messaging does not work.ppt	350.7 KB
/.../My Services Do Not Work/
070429 (NR) TSI 4.0 My Services do not work.vsd	333.3 KB
070429 (NR) TSI Process Overviews- My Services do not work.ppt	325.6 KB
/.../Process Maps- Final/
070419 (NR) TSI 2.0 My Messaging Does Not Work.vsd	445.4 KB
070418 (NR) TSI 1.0 My Handset does not work.vsd	383.0 KB
070429 (NR) TSI 4.0 My Services do not work.vsd	330.8 KB
070429 (NR) TSI 5.0 How do I use my handset to...vsd	326.1 KB
070419 (NR) TSI 3.0 I need a network unlock code.vsd	303.6 KB
/PROCESS MAPPING1/PROCESS MAPPING/
Banreport 1-15th april.zip	2.8 MB
April.xls	16.9 KB
/PROCESS MAPPING1/PROJECT SCHEDULES/
Project Calendar-Himadri.mpp	1.5 MB
Project Calendar.vsd	264.2 KB
Billing Project_Nimay.mpp	180.2 KB
1st Line Project_Nimay.mpp	151.6 KB
IVR_Amin.mpp	135.2 KB
/PROCESS MAPPING1/Projects Team/Formats/PMP/templates/
04_Work_Breakdown_Dictionary.rtf	145.8 KB
02_Scope_Statement.rtf	113.4 KB
01_Project_Charter.rtf	111.2 KB
08_Risk_Regsiter.rtf	111.1 KB
06_Resource_Plan.rtf	86.5 KB
07_Risk_Management_Plan.rtf	60.4 KB
03_Project_management_plan.rtf	52.3 KB
10_Change_Control_Request.rtf	49.5 KB
05_Quality_Plan.rtf	45.0 KB
11_Project_Status_Report.rtf	42.3 KB
13_Communications_Plan.rtf	41.3 KB
12_Project Closure Report.rtf	30.2 KB
09_Procurement_Plan.rtf	29.2 KB
/PROCESS MAPPING1/Projects Team/Formats/PMP/
templates.zip	93.0 KB
/PROCESS MAPPING1/Projects Team/Formats/Quality Learnings/Quality Learnings/3 Global Services/
Why Reengineering Fails_Scott Schlofman.ppt	1.5 MB
One Year Diploma Courses.doc	39.4 KB
/PROCESS MAPPING1/Projects Team/Formats/Quality Learnings/Quality Learnings/Adoc PPT/
Freedom.pdf	479.3 KB
table_of_contents[1].pdf	10.6 KB
/PROCESS MAPPING1/Projects Team/Formats/Quality Learnings/Quality Learnings/Best Practice/
KB Live at Cannon.ppt	6.8 MB
Reengineering3.ppt	1.9 MB
Why Reengineering Fails_Scott Schlofman.ppt	1.5 MB
HP Process Re Engineering.ppt	880.6 KB
HP_Metric_Management.ppt	467.5 KB
Process Maps.ppt	349.2 KB
Whitepaper_WFMImplementationBestPractices.pdf	321.1 KB
Reengineering.ppt	113.2 KB
AHP.ppt	95.2 KB
Sell By Building Self Confidence.doc	71.7 KB
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Job_Description_Manager_PDQ.doc	30.2 KB
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/.../Individual SMOPs- Old/25th July/
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/.../Individual SMOPs- Old/4 July 07/
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8th Aug-Himadri.doc	186.9 KB
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8th Aug- Rajiv Kumarv1.doc	150.5 KB
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/.../Individual SMOPs- Old/August 23rd/
23rd Aug-Himadri.doc	180.2 KB
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16th Aug-21st Aug Sunita_Bijal.doc	154.6 KB
15 Aug-21st Aug Sunita_Bijal.doc	154.6 KB
/.../Individual SMOPs- Old/August 29th/
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29th August’07- Rajiv Kumar.doc	156.2 KB
29th August’07- Rajiv Kumar1.doc	156.2 KB
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/.../Individual SMOPs- Old/June 6th/
30 May to 6 Jun Sunita_Bijal.doc	134.1 KB
6th July Rajiv.doc	129.5 KB
/.../Individual SMOPs- Old/May 22nd/
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/.../Individual SMOPs- Old/May 29th/
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22nd to 29th May Rajiv.doc	126.0 KB
22nd May to 29th May Deepak.doc	123.4 KB
/.../Individual SMOPs- Old/May 7th/
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/.../Individual SMOPs- Old/May30th/
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26th Sept_Quality Improvement-Final.doc	193.5 KB
20th Sept_Quality Improvement-Final.doc	188.9 KB
3rd Oct_Quality Improvement-Final.doc	188.4 KB
5th Sept-Himadri.doc	187.9 KB
13th Sept_Quality Improvement.doc	186.4 KB
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/PROCESS MAPPING1/Roadmaps/Atik/Data/
PC Suite for SmartPhones_1.4.4.exe	65.1 MB
Disc2Phone_Setup_1.5_English.exe	8.2 MB
data20080318.xls	1.2 MB
data.xls	278.6 KB
data20080229.xls	178.5 KB
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data01042008-30062008.xls	130.3 KB
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/PROCESS MAPPING1/Roadmaps/Atik/PST/
Office 20080218.pst	183.9 MB
/PROCESS MAPPING1/Roadmaps/Atik/w-mum-fp/FORMATS/HR/
Medical_Reimbursement_Form_2008.03.12.xls	302.1 KB
LTA_2008.03.13.xls	26.6 KB
/.../Tracking of Operational Improvement/
Detailed Impact Assessment.doc	229.4 KB
Launch Readiness Document.doc	123.9 KB
Initial Impact Assessement.doc	109.6 KB
/PROCESS MAPPING1/Roadmaps/Atik/w-mum-fp/FORMATS/
Outbound Red Project_Phase I_Billing.ppt	838.1 KB
3GS_Project Charter Template_Ver 1.ppt	530.4 KB
BDP2 - Broadband Ultra UK Only.xls	519.2 KB
MSWORD_TIPS.doc	431.1 KB
SMOPs format.doc	263.7 KB
Master sheet Projects 2008.xls	244.2 KB
Charter - HMDIO v0-1 070208.xls	170.0 KB
Individual Project Tracker v5 - updated.xls	169.0 KB
ORE Checklist.xls	95.2 KB
templates.zip	93.0 KB
Project Definition Sheet.xls	77.8 KB
Change Review Meet - Project Report1.xls	60.4 KB
Project Dashboard Template.ppt	30.7 KB
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Pune_3 House_Project Closure Report-Core Team.xls	28.2 KB
Project Tracking sheet.xls	28.2 KB
Project Format.xls	25.6 KB
Lessons Learnt_ver1.0.xls	25.1 KB
Project Format-Sample.xls	24.6 KB
Risk Register-Infrastructure Expansion Project.xls	23.0 KB
/.../Biggest Dogs in the World/
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/PROCESS MAPPING1/Roadmaps/Atik/w-mum-fp/FWDS/
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Medical Reimbursement Form 2008.03.13.xls	302.6 KB
/PROCESS MAPPING1/Roadmaps/Atik/w-mum-fp/HR/Perk Cards/
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RAG Smileys.doc	416.8 KB
/PROCESS MAPPING1/Roadmaps/Atik/w-mum-fp/REFERENCE DOCUMENTS/
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IT Dos_Donts.doc	27.6 KB
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/PROCESS MAPPING1/Roadmaps/Atik/
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/PROCESS MAPPING1/Roadmaps/Prioritisation Exercise/
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Prioritisation Exercise 13 03 08 final version.xls	42.5 KB
/PROCESS MAPPING1/Roadmaps/Projects/Reference Docs/
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CTO Programme Quarterly Review V6.ppt	954.9 KB
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Outbound Red Project_Phase I_Billing.ppt	838.1 KB
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BDP1 - CS PeopleSoft 2008-1 UK ROI.xls	692.2 KB
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Change_Training_Calendar_2008.03.05.xls	325.6 KB
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Training_Department_Roadmap-2008.xls	22.0 KB
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/PROCESS MAPPING1/Roadmaps/Training/
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Individual Project Tracker - Training Roadmap-Anjali.xls	195.6 KB
Individual Project Tracker - Training Roadmap.xls	194.6 KB
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/.../Documents from UK/ROI/WORK INSTRUCTIONS/
ROI_Billing_Take_Ad_Hoc_Payment.html	204.7 KB
ROI_Network_Unlock_process.html	84.8 KB
ROI_Maintain_Existing_Customer_Contact_Profile_Details.html	78.5 KB
ROI_Billing_Maintain_Payment_Method.html	78.2 KB
ROI_Validate_Customer_Contact.html	45.2 KB
ROI_Contact_Centre_Welcome_Call_Script.html	44.5 KB
ROI_Billing_Change_Price_Plan.html	37.8 KB
ROI_Billing_Refund_Credit_Balance.html	33.3 KB
ROI_Register_a_Direct_Sale.html	20.7 KB
ROI_Collections_Take_Full_payment_from_customer_in_collections.html	19.0 KB
ROI_PAYG_Perform_Voucher_TopUp.html	18.8 KB
ROI_Handling_Accessories.html	18.6 KB
ROI_TSI_CSP_(Call_setting_Platform)_Functionality_via_Ask_SID.html	17.8 KB
ROI_Collections_Remove_Collections_Divert_Restrictions_Single_Customer.html	16.4 KB
ROI_PAYG_Request_copy_Invoice.html	14.8 KB
ROI_MNP_Port_In_Process.html	14.1 KB
ROI_Billing_Apply_Adjustment.html	14.0 KB
ROI_Collections_Suspend_Collections_DCA_Activity.html	13.7 KB
ROI_Replacement_Handset.html	13.2 KB
ROI_Internal_Demo_Test_Registrations.html	13.1 KB
ROI_Refunding_an_Adhoc_Payment.html	9.4 KB
ROI_Add_Fax.html	9.1 KB
ROI_FollowUP.html	9.1 KB
ROI_TSI_Missing_Accessory_After_Repair.html	9.1 KB
ROI_Billing_Maintain_Billing_Account.html	8.9 KB
ROI_Billing_Apply_One_Off_Charge.html	8.8 KB
ROI_Add_Authorised_Contact.html	8.5 KB
ROI_Raising_Card_Refund_Requests.html	8.3 KB
ROI_PAYG_Retrieve_Balance.html	8.1 KB
ROI_Update_IMEI_Work_Instruction.html	8.0 KB
ROI_Billing_Change_Customer_Billing_Address.html	8.0 KB
ROI_TSI_Update_IMEI.html	7.5 KB
ROI_Escalation_Complaints_Process.html	7.4 KB
ROI_Billing_Request_Payment_Transfer.html	7.2 KB
ROI_View_Installed_Services_&_Product_Attributes.html	6.8 KB
ROI_Sprint_Process.html	6.7 KB
ROI_TSI_Reset_Call_Barring_Pin.html	6.7 KB
ROI_USIM_Mismatch.html	6.6 KB
ROI_Suspend_Services_&_Blacklist_Handset.html	6.5 KB
ROI_Credit_Updating_Credit_file_information.html	6.3 KB
ROI_MNP_Port_Out.html	6.2 KB
ROI_PAYG_Apply_Goodwill_Voucher.html	6.2 KB
ROI_PAYG_Reset_Frozen_MSISDN.html	5.8 KB
ROI_Billing_Customers_set_up_with_wrong_Tariff_or_Add-on_by_dealers.html	5.7 KB
ROI_Collections_Take_Partial_Payment_from_customer_in_collections.html	5.6 KB
ROI_TSI_Account_Cancelled_in_Error.html	5.5 KB
ROI_Close_Interaction.html	4.9 KB
ROI_Billing_View_PDF_Bill.html	4.7 KB
transferring_a_call.htm	1.8 KB
/.../Documents from UK/ROI/
Deploying_2nd_Line_Tools_V0.2.xls	22.5 KB
/.../Skill set migration/Project/Finance Ops/
migration docs.zip	3.6 MB
Queries Sheet2 090307.xls	21.0 KB
Queries Sheet2.xls	18.9 KB
System status - Cr referrals.xls	17.9 KB
/.../Internal not for circulation/
FACILITY UPDATE - PUNE 6DEC06.ppt	27.8 MB
/.../Skill set migration/Project/Nightshift/
Nightshift Migration 150207.xls	26.1 KB
Nightshift functions 190107.xls	23.0 KB
Nightshift functions.xls	21.0 KB
/.../Old Project Plans/Actions/
Actions 30-01-07.xls	38.9 KB
Actions 09Feb07.xls	36.4 KB
Actions 23-01-07.xls	26.6 KB
/.../Old Project Plans/Hiring Plans/
UK Hiring Nos V2.xls	17.4 KB
UK Hiring Nos V1.xls	17.4 KB
UK Hiring Plan Dec.xls	15.4 KB
/.../Old Project Plans/
B52 Plan V1.4.mpp	526.8 KB
B52 Plan V1.3.mpp	458.8 KB
B52 Plan V1.2.mpp	402.9 KB
B52 Plan V1.1.mpp	338.9 KB
B52 Plan V1.mpp	278.0 KB
Pre migration scoping.doc	212.5 KB
Migration plan V0 23Nov06.xls	72.7 KB
Migration plan V8 19Jan07.xls	72.2 KB
Extended Migration plan V2 5Dec06.xls	71.7 KB
Migration plan V9 30Jan07.xls	71.7 KB
Migration plan V11 09Feb07.xls	71.2 KB
Migration plan V7 12Jan07.xls	71.2 KB
Migration plan V12 14Feb07.xls	71.2 KB
Migration plan V7 18Jan07.xls	71.2 KB
Migration plan V10 02Feb07.xls	70.7 KB
Migration plan V13 22Feb07.xls	70.7 KB
Migration plan V6 4Jan07.xls	69.1 KB
Migration plan V4 19Dec06.xls	68.1 KB
Migration plan V3 13Dec06.xls	67.6 KB
Migration plan V5 21Dec06.xls	66.0 KB
Migration plan V1 24Nov06.xls	64.0 KB
Migration plan V2 28Nov06.xls	63.5 KB
/.../Other Prep Documents/
ROI & Mailbox Orgstructure.ppt	1.3 MB
Migration plan - 2007 - March W1 - Performance Mailbox Channel1.xls	44.5 KB
Migration plan - 2007 - v 2 0.xls	44.5 KB
Migration plan - 2007 - v.4.0.xls	44.5 KB
Migration plan - 2007 - Week 3 - Performance Mailbox Channel.xls	44.0 KB
Migration plan - 2007 - v 3 0.xls	42.5 KB
Migration plan - 2007 - Week 3 - Performance Mailbox Channel2.xls	41.5 KB
Firepond - SL & AHT.xls	32.3 KB
UK Hire plan for Feb & March.xls	16.4 KB
/.../Skill set migration/Project/ROI/
Update Ireland Migration Plan.msg	325.1 KB
ROI Service Level Report - 04-2007.xls	113.7 KB
Parallel_Running_V0.14.xls	71.2 KB
Parallel_Running_V0.10.xls	60.9 KB
Parallel_Running_V0.7.xls	58.4 KB
Parallel_Running_V0.5.xls	54.8 KB
ROI - Deploying_2nd_Line_Tools_V0.2.xls	22.5 KB
ROI Contract - Parallel_Running_V0.1.xls	18.9 KB
/.../Skill set migration/Project/Status Update/
Project Update 5Apr07.ppt	193.5 KB
Project Update 1Mar07.ppt	193.0 KB
Project Update 14Dec06.ppt	192.0 KB
Project Update 8Mar07.ppt	191.5 KB
Project Update 15Feb07.ppt	190.0 KB
Project Update 22Mar07.ppt	188.9 KB
Project Update 8Mar07 - My use.ppt	185.9 KB
Project Update 18Jan07.ppt	183.8 KB
Project Update 22Feb07.ppt	178.2 KB
Project Update 15Mar07.ppt	173.6 KB
Project Update 1Mar07.pps	166.9 KB
Project Update 8May07.ppt	165.9 KB
Project Update 11Jan07.ppt	164.4 KB
Project Update 27Dec06.ppt	162.3 KB
Project Update 8Apr07.ppt	161.3 KB
Project Update 25Jan07.ppt	159.2 KB
Project Update 23Apr07.ppt	159.2 KB
Project Update 1Feb07.ppt	158.2 KB
Project Update 18Apr07.ppt	154.1 KB
Project Update Template.ppt	153.6 KB
Project Update 29Mar07.ppt	152.6 KB
Project Update 12Apr07.ppt	150.0 KB
Project Update 04Jan07.ppt	149.5 KB
Project Update 8Feb07.ppt	145.4 KB
Galsgow Migration Update Dec 07.ppt	118.3 KB
/.../Skill set migration/Project/UK Plans/
Migration Plan 030107 - FO.mpp	608.8 KB
Migration Plan 180107.mpp	566.3 KB
Migration Plan 090107.mpp	558.6 KB
Migration Plan 150307.mpp	547.8 KB
Migration Plan 081206.mpp	516.6 KB
Migration Plan 151206.mpp	509.4 KB
Migration Plan 030107.mpp	501.2 KB
Migration Plan 100107.mpp	498.2 KB
Migration Plan 071206.mpp	474.6 KB
Migration Plan 300107.mpp	450.6 KB
Migration Plan 011206.mpp	281.1 KB
Project Update 011206.ppt	196.6 KB
/.../Skill set migration/Project/
B52 Plan V1.5.mpp	499.7 KB
Migration plan V14 12Mar07.xls	72.2 KB
Feedback Format.xls	30.2 KB
B52 Lessons learned.xls	28.7 KB
Migration Headcount 9Apr07.xls	22.0 KB
Migration Headcount 2Apr07.xls	20.5 KB
Migration Headcount 21Mar07.xls	18.9 KB
Migration Headcount 28Mar07.xls	18.4 KB
/.../STATIONERY_Handed over_2703/
Requisition process.V.1.0.vsd	112.1 KB
Stationery Requisition List-Format.xls	100.4 KB
Stationery Requisition-Database.xls	66.0 KB
/PROCESS MAPPING1/TEAM APPRAISAL/Support/
Appraisal_2008.doc	62.5 KB
Appraisal Grid.xls	16.4 KB
/PROCESS MAPPING1/TEAM APPRAISAL/
TL_Appraisal Form_Himadri_2006.xls	262.7 KB
PMP_Appraisal Form_Himadri_Annual.xls	248.8 KB
PMP_Appraisal Form - Nimay_Annual.xls	246.8 KB
PMP_Appraisal Form - Nimay_Conf.xls	245.2 KB
PMP_Appraisal Form_Lee_Annual.xls	228.4 KB
360 degree questions.xls	93.2 KB
Promotion Recommendation Form_Nimay.doc	54.3 KB
Transfer Form_Himadri.doc	44.0 KB
Transfer Form_Amin.doc	43.5 KB
Transfer Form_Nimay.doc	41.0 KB
Annual Appraisal2007_Summary.xls	16.4 KB
/PROCESS MAPPING1/TEMPLATES/Excel Templates/
Loancalculatorwithextrapayments1.xls	137.2 KB
Graph Formats.xls	65.0 KB
Fitnesschartforwomen1.xls	43.0 KB
Breakevenanalysis1.xls	41.5 KB
Fitnesschartformen1.xls	39.4 KB
Payrollcalculator1.xls	38.4 KB
Graphpapertemplate1.xls	36.9 KB
Fixedassetrecordwithdepreciation1.xls	32.8 KB
MonthlyBudget_Format.xls	27.1 KB
Multiplicationtables1.xls	25.1 KB
Teachersweeklyclassplans1.xls	22.5 KB
Break-evenanalysis1.xls	20.5 KB
Expensereport1.xls	18.4 KB
Familytree1.xls	17.9 KB
Customermanagementlist1.xls	16.9 KB
Weeklymealplanner1.xls	16.4 KB
/PROCESS MAPPING1/TEMPLATES/Formats/ACTION PLAN/
Actionplan.doc	46.1 KB
PIP-Saurabh	38.4 KB
PIP-Shital	38.4 KB
PIP-Salim	36.4 KB
PIP	30.2 KB
/PROCESS MAPPING1/TEMPLATES/Formats/APPRAISAL/Support/
Appraisal_Grid2008.xls	27.1 KB
/PROCESS MAPPING1/TEMPLATES/Formats/APPRAISAL/
TL Appraisals - Format.xls	221.7 KB
TC Appraisals - Format.xls	219.6 KB
Confirmation Appraisal Form 2004-05.doc	74.8 KB
Mid Year Appraisal Format	44.5 KB
Advisor Appraisals-Format.xls	42.5 KB
UK Performance Grids Consolidated 020506.xls	22.5 KB
/PROCESS MAPPING1/TEMPLATES/Formats/Business Objects/
Business Objects reports1.xls	52.2 KB
Business Objects reports.xls	23.6 KB
/.../FTE TO PTE/
FTE to PTE-OLD.doc	39.9 KB
PTE_FTE.doc	39.9 KB
REQUEST FOR CHANGE IN EMPLOYEMENT TERMS.doc	38.9 KB
CONVERSION FROM FTE TO PTE-PROCESS.ppt	31.2 KB
/PROCESS MAPPING1/TEMPLATES/Formats/KPI/
Advisor_KPI Grid	26.6 KB
Monthly_121	25.1 KB
/PROCESS MAPPING1/TEMPLATES/Formats/Resignation/
Blank Clearance Form	112.1 KB
Exit_Clearance form.doc	96.8 KB
Resignation & AWOL.doc	50.2 KB
Online Exit Tool.doc	28.2 KB
Exit Formalities.doc	25.1 KB
Resignation Format	24.6 KB
/PROCESS MAPPING1/TEMPLATES/Formats/Team/
Fact Sheet-Format.xls	22.0 KB
Fact Sheet-Fill Up.xls	19.5 KB
Team.xls	15.4 KB
/PROCESS MAPPING1/TEMPLATES/Formats/TRS Escalation/
TRS_template	79.9 KB
Disabled Customers-Exchange Next Day.doc	24.1 KB
Authorized management overide template1.xls	23.6 KB
Damaged in Transit template.xls	18.4 KB
/PROCESS MAPPING1/TEMPLATES/Formats/
BO Account creation Form.doc	71.2 KB
Business Objects user authorisation form 1.2_Himadri.doc	58.4 KB
IYC Form For Calibaration.xls	38.9 KB
Please DO NOT touch this PC.ppt	33.8 KB
MS Projects.xls	31.2 KB
timeline.xls	29.7 KB
Calendar Format.xls	16.4 KB
Potential Changes to Interaction Methods and Status.xls	14.8 KB
/PROCESS MAPPING1/TEMPLATES/MS Word/
Work Breakdown Structure.doc	90.6 KB
Project Overview Statement- Executive Summary.doc	77.3 KB
Scope Statement.doc	63.0 KB
MOM.cab	15.3 KB
/PROCESS MAPPING1/TEMPLATES/PowerPoint/
powerbacks_business.zip	23.5 MB
powerbacks_finance.zip	20.7 MB
powerbacks_tech.zip	19.5 MB
Set2CT2003.zip	344.2 KB
Business IV.ppt	325.1 KB
Business III.ppt	317.4 KB
Business VIII.ppt	306.7 KB
Business I.ppt	222.2 KB
Cubicle Etiquette.ppt	130.0 KB
Business II.ppt	124.4 KB
Keeping the.ppt	98.8 KB
Getting Organized.ppt	89.6 KB
Facing the Angry Customer.ppt	83.5 KB
Business VI.ppt	81.4 KB
Making Sense of It.ppt	79.4 KB
Don’t be Stranded without the Right Tools to.ppt	79.4 KB
In the In Box.ppt	78.8 KB
Interview.ppt	77.8 KB
Business IX.ppt	75.8 KB
Don’t be a Target for Aggressive Behavior.ppt	74.2 KB
Intrepid Fireman.ppt	73.2 KB
Karate People.ppt	73.2 KB
Lessons from the Master Black Belt (6.ppt	71.7 KB
Making It Work.ppt	70.1 KB
Accounting Woman.ppt	69.6 KB
Our Recycling Program.ppt	69.6 KB
BusinessWords2004.zip	69.2 KB
Forklift and Delivery.ppt	69.1 KB
Safety Procedures.ppt	68.6 KB
Friendly Dentist.ppt	67.6 KB
Business V.ppt	63.5 KB
Drowning in Bills.ppt	63.0 KB
Great Idea Certificate.ppt	63.0 KB
Doctor.ppt	62.0 KB
Getting Ahead of the Competition.ppt	62.0 KB
Party Woman.ppt	60.9 KB
In the Out Box.ppt	59.9 KB
Project Manager.ppt	58.4 KB
Grumpy Guy.ppt	58.4 KB
Detective.ppt	57.9 KB
Lady’s Got the Key.ppt	55.8 KB
Tourist Lady.ppt	55.8 KB
Animated Tree in Window.ppt	55.3 KB
Animated Fun Figures.ppt	54.8 KB
Tool Lady.ppt	54.3 KB
Animated Biblical Scene.ppt	53.8 KB
General Businessman.ppt	52.2 KB
Happy Coffee Lady.ppt	51.7 KB
Running Woman.ppt	51.7 KB
Mean Teacher.ppt	51.2 KB
Opthamologist.ppt	50.2 KB
Business Woman.ppt	50.2 KB
Animated Ornaments.ppt	49.7 KB
Pilot.ppt	48.6 KB
Agreement.ppt	48.1 KB
Speaker.ppt	48.1 KB
Law.ppt	47.6 KB
Ad Guy.ppt	47.1 KB
Architect.ppt	47.1 KB
We’re.ppt	39.9 KB
Research.ppt	39.4 KB
Idea Guy.ppt	39.4 KB
Training1.ppt	38.9 KB
General Businesswoman.ppt	38.9 KB
General Finance.ppt	38.4 KB
Construction Foreman.ppt	37.4 KB
Training.ppt	14.8 KB
BSS8.ppt	14.8 KB
BSS4.ppt	14.3 KB
BSS5.ppt	14.3 KB
BSSa.ppt	14.3 KB
BSSb.ppt	14.3 KB
BSSc.ppt	14.3 KB
BSS7.ppt	14.3 KB
BSS9.ppt	14.3 KB
BSS1.ppt	14.3 KB
BSS3.ppt	14.3 KB
/PROCESS MAPPING1/TEMPLATES/PPT/free_business/business/
140.pot	1.4 MB
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/.../Individual SMOPs- Old/April 23rd/
23rd Apr to 27th Apr-Himadri.doc	134.7 KB
23rd Apr to 27th Apr-Sunita_Bijal.doc	122.9 KB
/.../Individual SMOPs- Old/April 30th/
30th Apr to 4th May-Himadri.doc	137.7 KB
30th Apr to 4th May Sunita_Bijal.doc	131.6 KB
/.../Individual SMOPs- Old/August 23rd/
23rd Aug-Himadri.doc	180.2 KB
23rd Aug- Rajiv Kumar.doc	154.6 KB
16th Aug-21st Aug Sunita_Bijal.doc	154.6 KB
15 Aug-21st Aug Sunita_Bijal.doc	154.6 KB
/.../Individual SMOPs- Old/August 29th/
29th Aug-Himadri.doc	183.3 KB
29th August’07- Rajiv Kumar.doc	156.2 KB
29th August’07- Rajiv Kumar1.doc	156.2 KB
22Aug-28th Aug Sunita_Bijal.doc	154.6 KB
30th Aug-05th Sep 07 Sunita_Bijal.doc	154.1 KB
/.../Individual SMOPs- Old/June 6th/
30 May to 6 Jun Sunita_Bijal.doc	134.1 KB
6th July Rajiv.doc	129.5 KB
/.../Individual SMOPs- Old/May 22nd/
14th May to 22 May Sunita_Bijal.doc	134.1 KB
14th May to 22nd May Deepak.doc	124.9 KB
14th May to 22nd May Rajiv.doc	123.4 KB
/.../Individual SMOPs- Old/May 29th/
22nd May to 29 May Sunita_Bijal.doc	134.1 KB
22nd to 29th May Rajiv.doc	126.0 KB
22nd May to 29th May Deepak.doc	123.4 KB
/.../Individual SMOPs- Old/May 7th/
7th May to 11th May-Himadri.doc	145.9 KB
07th May to 11th May Sunita_Bijal.doc	135.2 KB
07th May to 11th May Deepak.doc	125.4 KB
/.../Individual SMOPs- Old/May30th/
23rd May to 29th May Sunita_Bijal.doc	133.6 KB
22nd to 29th May Rajiv.doc	126.5 KB
/.../Weekly Team meeting/Quality Improvement/
SMOPs P&P 18Oct07 - Nimay & Lee.doc	269.8 KB
SMOPs P&P 30Oct07 - BI.doc	225.3 KB
10th Oct_Quality Improvement-Final.doc	204.8 KB
26th Sept_Quality Improvement-Final.doc	193.5 KB
20th Sept_Quality Improvement-Final.doc	188.9 KB
3rd Oct_Quality Improvement-Final.doc	188.4 KB
5th Sept-Himadri.doc	187.9 KB
13th Sept_Quality Improvement.doc	186.4 KB
/.../SMOPs - PMO & CID/
SMOPs P&P 20Dec07.doc	307.7 KB
SMOPs P&P 27Dec07.doc	307.7 KB
SMOPs P&P 22Nov07.doc	296.4 KB
SMOPs QI 15Nov07.doc	293.9 KB
SMOPs P&P 6Dec07.doc	291.3 KB
SMOPs P&P 13Dec07.doc	285.7 KB
SMOPs P&P 25Oct07.doc	281.1 KB
SMOPs P&P 1Nov07.doc	280.1 KB
SMOPs PROJECTS 15Nov07.doc	279.0 KB
SMOPs P&P 11Oct07.doc	271.9 KB
SMOPs P&P 18Oct07.doc	268.8 KB
SMOPs P&P 27Sep07.doc	257.0 KB
SMOPs P&P 4Oct07.doc	255.5 KB
SMOPs P&P 20Sep07.doc	250.9 KB
SMOPs QI 8Nov07.doc	249.9 KB
SMOPsProjects 15Nov07.doc	248.3 KB
SMOPs P&P 16Aug07.doc	233.5 KB
SMOPs P&P 12Sep07.doc	233.0 KB
SMOPs P&P 9Aug07.doc	230.4 KB
SMOPs P&P 30Aug07.doc	226.3 KB
SMOPs P&P 23Aug07.doc	224.3 KB
SMOPs P&P 5Sep07.doc	223.7 KB
SMOPs P&P 2Aug07.doc	218.1 KB
SMOPs P&P 26Jul07.doc	216.1 KB
SMOPs P&P 19Jul07.doc	211.5 KB
SMOPs P&P 12Jul07.doc	201.2 KB
SMOPs P&P 28Jun07.doc	195.1 KB
SMOPs P&P 5Jul07.doc	193.5 KB
SMOPs P&P 21Jun07.doc	188.4 KB
SMOPs P&P 18May07.doc	160.8 KB
SMOPs P&P 15Jun07.doc	155.1 KB
SMOPs P&P 31May07.doc	147.5 KB
SMOPs P&P 3May07.doc	138.8 KB
SMOPs P&P 26Apr07.doc	123.4 KB
SMOPs P&P 19Apr07.doc	119.3 KB
SMOPs P&P 2Apr07.doc	113.2 KB
SMOPs P&P 3Jan08.doc	305.2 KB
/.../SMOPs - PMO & CID/CID/
Weekly Activity Report-3rd Sep.doc	136.7 KB
CID-20th Aug.doc	130.6 KB
CID-6th Aug.doc	125.4 KB
CID-23rd July.doc	123.9 KB
CID-30th July.doc	123.9 KB
CID-16th July.doc	121.9 KB
CID-2nd July.doc	120.8 KB
CID-9th July.doc	120.8 KB
CID-25th June.doc	119.8 KB
CID-18th June.doc	117.8 KB
CID-11th June.doc	117.2 KB
CID-21st May.doc	116.2 KB
CID-4th June.doc	116.2 KB
CID-29th May.doc	112.6 KB
CID-14th May.doc	103.9 KB
/.../Weekly Team meeting/
Format.doc	113.2 KB
Skyline Report Handover-Ver 3.doc	62.0 KB
Task Delegation.xls	18.4 KB
Format.xls	18.4 KB
/Projects Team/
welcome review with ESL 27-6-07.ppt	7.5 MB
Training Programme tracker.xls	514.0 KB
Daily Update _ Bijal.doc	58.9 KB
Team Information - PP UK master.xls	37.9 KB
PP_Projects Roadmap_2008.xls	24.6 KB
Operations Support - Core Team Meet - Agenda - 251007.xls	20.5 KB
/Pune/For MD/
Pune - IV.ppt	7.0 MB
Pune - I.ppt	5.9 MB
Pune - III.ppt	4.7 MB
Pune - II.ppt	4.0 MB
Project Overview Statement.doc	3.9 MB
Samples.rar	1.4 MB
Sample_Project Charter Template.ppt	530.4 KB
Sample_Change Management Request Form.doc	221.7 KB
Sample_Team Charter.ppt	118.3 KB
Sample_Project Status Report.doc	113.7 KB
Sample_Team Charter Template.ppt	105.0 KB
Sample_Change Management Log.doc	101.9 KB
Sample_Project Closure Report.rtf	30.2 KB
/Pune/
Pune.ppt	21.3 MB
Project Overview Statement.doc	3.9 MB
Recomendations-combined.xls	248.8 KB
Rec - Sorted.xls	48.6 KB
/Quality Learnings/3 Global Services/
Why Reengineering Fails_Scott Schlofman.ppt	1.5 MB
One Year Diploma Courses.doc	39.4 KB
/Quality Learnings/Adoc PPT/
Freedom.pdf	479.3 KB
table_of_contents[1].pdf	10.6 KB
/Quality Learnings/Best Practice/
KB Live at Cannon.ppt	6.8 MB
Reengineering3.ppt	1.9 MB
Why Reengineering Fails_Scott Schlofman.ppt	1.5 MB
HP Process Re Engineering.ppt	880.6 KB
HP_Metric_Management.ppt	467.5 KB
Process Maps.ppt	349.2 KB
Whitepaper_WFMImplementationBestPractices.pdf	321.1 KB
Reengineering.ppt	113.2 KB
AHP.ppt	95.2 KB
Sell By Building Self Confidence.doc	71.7 KB
Proof Of The Concept.ppt	54.8 KB
Alp Management.doc	33.3 KB
Concept Design.doc	31.2 KB
benchmarking.doc	30.2 KB
Job_Description_Manager_PDQ.doc	30.2 KB
AM - Quality.doc	28.2 KB
Customer-Driven Quality.doc	27.6 KB
Product Traceability.doc	27.6 KB
Solution Architect.doc	25.1 KB
CSAT ANALYSIS.xls	25.1 KB
Manage Quality.doc	24.1 KB
Worksite Analysis Reviews and Questions.pdf	18.2 KB
/Quality Learnings/Communication/
Sutherland ASG Process.ppt	4.6 MB
Six Sigma Project- AHT reduction Gateway Voice[1].ppt	776.2 KB
presentation skills.ppt	570.9 KB
listening.ppt	273.9 KB
Gateway Acknowledgement.ppt	99.3 KB
SPOS -- SIPOC.ppt	35.8 KB
sentence structure.xls	27.6 KB
/Quality Learnings/COPC/
COPC_2000_Gold_Standard_Release_4[1].1_Sep_2007.pdf	796.9 KB
COPC_2000_CSP_Standard_Release_4[1].1_July_2007.pdf	780.6 KB
copc_pr_xceed_cs_ver[1].1_07-nov-06.pdf	645.9 KB
copc_2000_4_0_excel_performance_summary_tool.xls	195.1 KB
COPC Training.ppt	105.5 KB
copc_2000_4_0_how_to_complete_the_electronic_pst.pdf	83.9 KB
copc_release_4_0_application_for_certification.xls	81.4 KB
copc_release_4_0_application_for_baseline.xls	76.3 KB
COPC Performance Management System.doc	40.4 KB
/.../Customer Satisfaction Survey/
Pega_Customer_Process_Manager-Strengthening_Customer_Service_through_Automated_Processes_Brochure_0_E.pdf	1.3 MB
WP_Greer_Persuasion_new[1].pdf	106.6 KB
/Quality Learnings/Customer Service/
Pega_Customer_Process_Manager-Strengthening_Customer_Service_through_Automated_Processes_Brochure_0_E.pdf	1.3 MB
Callback Management Process.ppt	278.5 KB
Getting to the Heart of Telephone Sales.doc	20.5 KB
/Quality Learnings/ISO/
ISO 9000-2000 Internal audits.ppt	100.4 KB
Internal Audit Tool Update Requirement1.doc	64.0 KB
/Quality Learnings/Management Stratagy/
Management -Classic Tools.doc	269.8 KB
Business Management Skills.doc	64.0 KB
Leadership_and_Business_Management_1_.doc	60.9 KB
DIPLOMA IN BUSINESS ENTREPRENEURSHIP.doc	45.6 KB
Sales Motivation Skills.doc	43.5 KB
Quality_ Region.doc	39.4 KB
Professional Malpractice.doc	31.7 KB
PRINCIPAL RESPONSIBILITIES.doc	28.2 KB
Project Manager.doc	24.1 KB
Insurance - Business Excellence - Quality.doc	21.0 KB
/Quality Learnings/PMP & PMI/
presentation_on_project_quality_management.ppt	2.0 MB
/Quality Learnings/Project Management/
ProjectCommunicationsManagement.ppt	95.2 KB
Work Breakdown Structure.doc	65.0 KB
/Quality Learnings/QMS/
Quality Assurance.ppt	978.4 KB
Quality.ppt	439.3 KB
quality policy.ppt	245.8 KB
Quality Strategy Roadmap.ppt	46.6 KB
Quality Structure bpo.ppt	24.6 KB
Quality structure.ppt	22.0 KB
Quality roadmap.ppt	21.0 KB
/Quality Learnings/Six Sigma/6 Sigma/
6 - Sigma.doc	456.2 KB
Basic Statistics.doc	402.4 KB
Six Sigma Green Belt @ QAI (1).pdf	235.7 KB
FMEA.doc	150.5 KB
Six Sigma Project Steps.....doc	119.8 KB
Introduction.doc	71.2 KB
Improving Lean Six Sigma Process with Lean Six Sigma.doc	59.4 KB
Process Capability Analysis.doc	59.4 KB
Chi-Square.doc	24.6 KB
DMAIC[1].pdf	16.2 KB
/Quality Learnings/Six Sigma/
6 sigma.pdf	2.8 MB
6 sigma - Continual Improvement for Business.pdf	2.8 MB
Reengineering3.ppt	1.9 MB
in -ANOVA.ppt	1.8 MB
Why Reengineering Fails_Scott Schlofman.ppt	1.5 MB
Six Sigma Project- CSAT Improvement Dell[1].ppt	814.1 KB
DMAIC.doc	659.5 KB
Six Sigma Project- Abandonment rate reduction.ppt	551.4 KB
What Is Six Sigma.pdf	531.1 KB
six_sigma.pdf	426.8 KB
six_6sigma.pdf	426.8 KB
Six_Sigma_way_of_Data_Analysis.doc	288.8 KB
sixsigma.bmp	279.1 KB
SIX SIGMA DMAICc.doc	206.3 KB
SIX SIGMA DMAIC.doc	206.3 KB
Regelkreis.jpg	196.5 KB
Quality Gurus.doc	195.6 KB
Six Sigma Questions and Answers Q&A.doc	193.0 KB
RootCauseTemplate.xls	193.0 KB
FlowchartsJackMulhern[1].ppt	157.2 KB
AFFINITY DIAGRAM.doc	139.3 KB
ControlCharts[1].ppt	114.2 KB
Reengineering.ppt	113.2 KB
Break-Even Analysis.ppt	112.6 KB
MattStauferReengineering.ppt	111.1 KB
Analyzing Survey Data.pdf	55.2 KB
onion_dartbord.gif	38.3 KB
EXAMPLE C-CHART.pdf	34.2 KB
mainpage.gif	30.1 KB
integrating-lean-kaizen-six-sigma.gif	29.1 KB
six_sigma_results_map.gif	24.6 KB
A Performance Indicator Flow Chart.pdf	13.8 KB
six-sigma_diagram.gif	13.0 KB
SixSigmaStartUpTopics-lg.jpg	12.5 KB
/Quality Learnings/Statistical Tool/
Sigma Calculator.zip	1.4 MB
/Quality Learnings/Template Database/MS Word/
Work Breakdown Structure.doc	90.6 KB
Project Overview Statement- Executive Summary.doc	77.3 KB
Scope Statement.doc	63.0 KB
MOM.cab	15.3 KB
/Quality Learnings/Template Database/PPT/free_business/business/
140.pot	1.4 MB
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/Quality Learnings/Template Database/PPT/free_business/setup/
product_license.htm	9.1 KB
instructions.htm	7.8 KB
desktop.ini	0.1 KB
/Quality Learnings/Template Database/PPT/
Mr.ppt	49.2 KB
/.../Zip File for Templates/
01048199.cab	38.9 KB
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01048210.cab	25.4 KB
01141726.cab	25.0 KB
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01144387.cab	15.0 KB
01048208.cab	11.9 KB
01227686.cab	10.8 KB
01048195.cab	10.5 KB
/Quality Learnings/Template Database/
3GS_Team Charter-simple_ver1.ppt	85.0 KB
/Quality Learnings/Voice/
Eight_Manag_Prin_Pt_2.mp3	10.2 MB
Preventive Actions.mp3	10.0 MB
Process.mp3	9.9 MB
ISO_1.mp3	9.5 MB
Guru.mp3	9.5 MB
Shouldwork.mp3	9.2 MB
Corrective Actions.mp3	8.7 MB
Tools.mp3	8.3 MB
ISO2.mp3	6.6 MB
Eight_Management_Principles_Part_1.mp3	5.9 MB
ImplementationAdvice.mp3	5.8 MB
/Quality Learnings/
perfect_world.pps	568.8 KB
ISO 9000-2000 Internal audits.ppt	100.4 KB
Sample.doc	83.5 KB
/Rajiv Kumar/Firepond/Analysis/
Customer Satisfaction Analysis- Aug.xls	22.6 MB
Customer Satisfaction Analysis- Aug2.xls	22.6 MB
Firepond Mail Rejects.xls	5.9 MB
Rajiv_Firepond.xls	3.2 MB
Skyline Firepond- August - Analysis.xls	2.1 MB
Firepond Inflow Analysis1.xls	1.6 MB
Test for Equal Variances-FIREPOND.doc	289.8 KB
Firepond Inflow Analysis.xls	77.8 KB
Firepond Split -Email+Mail+Fax.xls	68.1 KB
Time & Motion Study - Firepond.xls	53.8 KB
working file.xls	50.7 KB
sample - Stakeholder Analysis1.xls	33.8 KB
/Rajiv Kumar/Firepond/Continual Improvement/
Firepond Continual Improvement.ppt	497.7 KB
Firepond Continual Improvement.doc	458.2 KB
/Rajiv Kumar/Firepond/Firepond - Skyline/
Firepond Skyline- Contact Method Tagging.ppt	792.6 KB
Firepond Skyline- Contact Method.ppt	791.6 KB
Firepond Skyline- Contact Method Tagging - Mubash.ppt	791.0 KB
/.../COTI- RCA Analysis/
Firepond COTI Tagger - 1-Aug-2007 - 31-Aug-2007.xls	7.2 MB
Root Cause Project-Firepond Ver1.1.ppt	5.7 MB
Firepond COTI - TOP Querys.xls	3.4 MB
Tagger Analysis.xls	3.4 MB
Root Cause Project-Firepond ver 1.0.ppt	2.9 MB
COTI - CSAT Analysis.xls	2.6 MB
RCA - TCG - Working File.xls	2.3 MB
Skyline Firepond- August.xls	1.7 MB
RCA.PPT	305.7 KB
RCA Working File - Referance.xls	258.6 KB
Analysis 12.xls	110.6 KB
Data collection Day one - Manual Tagging.xls	110.1 KB
RCA Recommmedations.xls	80.4 KB
Firepond Inflow Analysis.xls	77.8 KB
Data for RCA.xls	62.0 KB
working file- Firepond.xls	51.7 KB
impact.msg	51.2 KB
Root Cause Analysis - Recommendations-2.xls	45.6 KB
Root Cause Analysis - Recommendations.xls	43.0 KB
C&F and Fishbone.xls	29.7 KB
Based on Tagger Volume Impact.xls	28.7 KB
Impact Firepond.xls	28.7 KB
Analsis.xls	26.1 KB
Anna.xls	26.1 KB
New - Data.xls	25.1 KB
templates.xls	20.0 KB
Repeat Calls to Firepond.xls	17.9 KB
FW Descriptive Variation Analysis on Firepond Inflow Cancellation Reasons .htm	17.4 KB
Firepond Template Requirments.xls	17.4 KB
/.../Firepond Process Map Visio/Changed Files/
COTI 30 Day Notice.vsd	949.8 KB
COTI -Want my PAC code.vsd	774.1 KB
Contract not cancelled as expected.vsd	545.3 KB
COTI -Cancel contract in 14 days.vsd	527.4 KB
When does my contract end.vsd	501.8 KB
RCA.vsd	236.5 KB
Org Chart Project.vsd	181.2 KB
Impact Flow - Firepond.vsd	91.1 KB
/.../Firepond Process Map Visio/
Firepond COTI - 30 Day Notice.vsd	957.4 KB
Firepond COTI - Want my PAC code.vsd	780.3 KB
Firepond COTI - Contract not cancelled as expected.vsd	548.9 KB
Firepond COTI - Cancel contract in 14 days.vsd	530.9 KB
Firepond COTI - When does my contract end.vsd	503.8 KB
RCA.vsd	339.5 KB
Org Chart Project.vsd	181.2 KB
Impact Flow - Firepond.vsd	91.1 KB
/.../Firepond COTI - RCA/Voice COTI/
Root Cause Project1.ppt	4.6 MB
Root Cause Project1.zip	4.4 MB
Root Cause Project-Phase II.ppt	2.2 MB
Root Cause Project-Phase II.zip	2.1 MB
Recommendation.xls	1.0 MB
RCA.zip	459.7 KB
Recommendation Analysis.xls	318.0 KB
£-Upgrade Analysis.xls	139.3 KB
Root Cause and Recommendations.xls	67.6 KB
/.../Working files Coti/
New Process Map.ppt	5.8 MB
Skyline Firepond- August.xls	2.4 MB
Firepond COTi Process Guide1.xls	203.3 KB
print out.xls	58.4 KB
working file- Firepond.xls	50.2 KB
/.../Firepond COTI - RCA/
Root Cause Project-Firepond ( Final).ppt	5.7 MB
Executive Summary.ppt	734.7 KB
Firepond Observations.doc	97.3 KB
Root Cause Analysis - Recommendations- CID Entry.xls	60.9 KB
Root Cause Analysis-Recommendations.ppt	39.4 KB
/Rajiv Kumar/Firepond/MOM - Firepond/
Fire Pond - Rajiv.xls	27.6 KB
/Rajiv Kumar/Firepond/Process Reengineering/
Firepond Process Reengineering.ppt	4.9 MB
Enhancement of Firepond Process Excellence.doc	876.5 KB
Proposed Overview Statement- Review Process.doc	316.4 KB
Firepond Recommedations.xls	29.7 KB
/.../Reports & Data files/
Firepond Roster.xls	7.9 MB
COTI Firepond Tagger Data August.xls	6.4 MB
Rajiv_Firepond.xls	3.2 MB
Queue wise Report.xls	1.5 MB
Advisor Reports.xls	1.5 MB
SLA Report.xls	1.5 MB
Skyline Firepond- July.xls	1.3 MB
Skyline Firepond- August.xls	1.3 MB
Performance DashBorad1.xls	581.6 KB
Firepond Report raw report.xls	549.4 KB
Project Status Report.doc	135.7 KB
Firepond Inflow Data.xls	118.8 KB
Queue Report - April & May.xls	111.1 KB
Transfer Data.xls	90.6 KB
Scope Statement.doc	63.0 KB
skyline Drill down.xls	60.4 KB
Firepond Report- Mail.xls	38.4 KB
Copy of KPIs-Q2.xls	37.9 KB
Firepond Report.xls	32.3 KB
firepond Team Leaders.xls	19.5 KB
Firepond- KPI.xls	16.4 KB
/.../Visio Data files/
Firepond Server.vsd	1.8 MB
Proposed Process Plan - Not complete.vsd	458.2 KB
Firepond Transaction Cycle.vsd	410.1 KB
Firepond Transaction Cycle - Stage 1.vsd	346.6 KB
Firepond Transaction Cycle - Stage 2.vsd	339.5 KB
Drawing4.vsd	278.5 KB
Remedial Training.vsd	255.5 KB
Firepond Performance Grid.jpg	177.2 KB
Firepond-skyline.vsd	158.2 KB
Firepond-1.vsd	156.2 KB
Firepond.JPG	152.9 KB
System Optimization.vsd	114.2 KB
Firepond Transaction Cycle.jpg	96.7 KB
Firepond Transaction Cycle3.jpg	72.4 KB
Firepond Server.jpg	72.1 KB
Firepond Transaction Cycle2.jpg	70.3 KB
Firepond-skyline.jpg	54.2 KB
~$$firepond transaction cycle - stage 1.~vsd	3.6 KB
~$$firepond server.~vsd	3.6 KB
/Rajiv Kumar/Firepond/Working Files/
Working Files.zip	4.2 MB
/Rajiv Kumar/Firepond/
Enhancement of Firepond Process Excellence.doc	877.1 KB
Remedial Training Process.doc	437.8 KB
Time & Motion Study - Firepond.xls	53.8 KB
of Firepond Report- Mail.xls	50.7 KB
C&F and Fishbone.xls	29.7 KB
Root Cause & Suggestions.xls	17.4 KB
/.../COTI- RCA Analysis/
Firepond COTI - TOP Querys.xls	3.4 MB
Tagger Analysis.xls	3.4 MB
COTI - CSAT Analysis.xls	2.6 MB
RCA - TCG - Working File.xls	2.3 MB
RCA.PPT	305.7 KB
RCA Working File - Referance.xls	258.6 KB
Analysis 12.xls	110.6 KB
Data collection Day one - Manual Tagging.xls	110.1 KB
RCA Recommmedations.xls	80.4 KB
Firepond Inflow Analysis.xls	77.8 KB
Data for RCA.xls	62.0 KB
C&F and Fishbone.xls	29.7 KB
Based on Tagger Volume Impact.xls	28.7 KB
Anna.xls	26.1 KB
Analsis.xls	26.1 KB
New - Data.xls	25.1 KB
FW Descriptive Variation Analysis on Firepond Inflow Cancellation Reasons .htm	17.4 KB
/.../Firepond Process Map Visio/Changed Files/
COTI 30 Day Notice.vsd	949.8 KB
COTI -Want my PAC code.vsd	774.1 KB
Contract not cancelled as expected.vsd	544.8 KB
COTI -Cancel contract in 14 days.vsd	527.4 KB
When does my contract end.vsd	501.8 KB
RCA.vsd	236.5 KB
Org Chart Project.vsd	181.2 KB
Impact Flow - Firepond.vsd	91.1 KB
/.../Firepond Process Map Visio/
COTI 30 Day Notice.vsd	949.8 KB
COTI -Want my PAC code.vsd	774.1 KB
Contract not cancelled as expected.vsd	544.8 KB
COTI -Cancel contract in 14 days.vsd	527.4 KB
When does my contract end.vsd	501.8 KB
RCA.vsd	236.5 KB
Org Chart Project.vsd	181.2 KB
Impact Flow - Firepond.vsd	91.1 KB
/.../Firepond COTI - RCA/Voice COTI/
Root Cause Project1.ppt	4.6 MB
Root Cause Project1.zip	4.4 MB
Root Cause Project-Phase II.ppt	2.2 MB
Root Cause Project-Phase II.zip	2.1 MB
Recommendation.xls	1.0 MB
RCA.zip	459.7 KB
Recommendation Analysis.xls	318.0 KB
£-Upgrade Analysis.xls	139.3 KB
Root Cause and Recommendations.xls	67.6 KB
/.../Working files Coti/
New Process Map.ppt	5.8 MB
Root Cause Project-Firepond Ver1.1.ppt	5.7 MB
Root Cause Project-Firepond ver 1.0.ppt	2.9 MB
Skyline Firepond- August.xls	1.7 MB
Firepond COTi Process Guide1.xls	203.3 KB
print out.xls	58.4 KB
working file- Firepond.xls	50.2 KB
/.../Firepond COTI - RCA/
Root Cause Project-Firepond ( Final).ppt	5.7 MB
Executive Summary.ppt	734.7 KB
Firepond Observations.doc	97.3 KB
impact.msg	51.2 KB
Root Cause Analysis - Recommendations.xls	43.0 KB
Root Cause Analysis-Recommendations.ppt	39.4 KB
Firepond Template Requirments.xls	16.9 KB
/.../3G Training & Observations/
Roster.xls	732.2 KB
Skillset Observations.xls	18.4 KB
MIS Reference.xls	18.4 KB
/.../3G Working Files/
Goodwill.ppt	8.6 MB
Quality Initatives.ppt	3.1 MB
TSI_handsetrepairs.ppt	1.3 MB
CCF-29 Mar.ppt	1.1 MB
Executive Office Complaints.ppt	681.5 KB
Quality Case Study.doc	220.7 KB
SIPOC.ppt	64.0 KB
Projects_status.xls	37.9 KB
QL Database- week 26 Mar 07.xls	29.7 KB
Project Tracking sheet.xls	25.6 KB
/.../Projects XXXXXXX 3G/Deepak/
Deepak.zip	312.5 KB
Himanshu.zip	39.6 KB
One_Click.doc	34.8 KB
/.../Projects XXXXXXX 3G/Firepond/Analysis/
Customer Satisfaction Analysis- Aug.xls	22.6 MB
Customer Satisfaction Analysis- Aug2.xls	22.6 MB
Firepond Mail Rejects.xls	5.9 MB
Rajiv_Firepond.xls	3.2 MB
Skyline Firepond- August - Analysis.xls	2.1 MB
Firepond Inflow Analysis1.xls	1.6 MB
Test for Equal Variances-FIREPOND.doc	289.8 KB
Firepond Inflow Analysis.xls	77.8 KB
Firepond Split -Email+Mail+Fax.xls	68.1 KB
Time & Motion Study - Firepond.xls	53.8 KB
working file.xls	50.7 KB
sample - Stakeholder Analysis1.xls	33.8 KB
/.../Projects XXXXXXX 3G/Firepond/Continual Improvement/
Firepond Continual Improvement.ppt	497.7 KB
Firepond Continual Improvement.doc	458.2 KB
/.../Projects XXXXXXX 3G/Firepond/Firepond - Skyline/
Firepond Skyline- Contact Method Tagging.ppt	792.6 KB
Firepond Skyline- Contact Method.ppt	791.6 KB
Firepond Skyline- Contact Method Tagging - Mubash.ppt	791.0 KB
/.../COTI- RCA Analysis/
Firepond COTI Tagger - 1-Aug-2007 - 31-Aug-2007.xls	7.2 MB
Root Cause Project-Firepond Ver1.1.ppt	5.7 MB
Firepond COTI - TOP Querys.xls	3.4 MB
Tagger Analysis.xls	3.4 MB
Root Cause Project-Firepond ver 1.0.ppt	2.9 MB
COTI - CSAT Analysis.xls	2.6 MB
RCA - TCG - Working File.xls	2.3 MB
Skyline Firepond- August.xls	1.7 MB
RCA.PPT	305.7 KB
RCA Working File - Referance.xls	258.6 KB
Analysis 12.xls	110.6 KB
Data collection Day one - Manual Tagging.xls	110.1 KB
RCA Recommmedations.xls	80.4 KB
Firepond Inflow Analysis.xls	77.8 KB
Data for RCA.xls	62.0 KB
working file- Firepond.xls	51.7 KB
impact.msg	51.2 KB
Root Cause Analysis - Recommendations-2.xls	45.6 KB
Root Cause Analysis - Recommendations.xls	43.0 KB
C&F and Fishbone.xls	29.7 KB
Based on Tagger Volume Impact.xls	28.7 KB
Impact Firepond.xls	28.7 KB
Analsis.xls	26.1 KB
Anna.xls	26.1 KB
New - Data.xls	25.1 KB
templates.xls	20.0 KB
Repeat Calls to Firepond.xls	17.9 KB
FW Descriptive Variation Analysis on Firepond Inflow Cancellation Reasons .htm	17.4 KB
Firepond Template Requirments.xls	17.4 KB
/.../Firepond Process Map Visio/Changed Files/
COTI 30 Day Notice.vsd	949.8 KB
COTI -Want my PAC code.vsd	774.1 KB
Contract not cancelled as expected.vsd	545.3 KB
COTI -Cancel contract in 14 days.vsd	527.4 KB
When does my contract end.vsd	501.8 KB
RCA.vsd	236.5 KB
Org Chart Project.vsd	181.2 KB
Impact Flow - Firepond.vsd	91.1 KB
/.../Firepond Process Map Visio/
Firepond COTI - 30 Day Notice.vsd	957.4 KB
Firepond COTI - Want my PAC code.vsd	780.3 KB
Firepond COTI - Contract not cancelled as expected.vsd	548.9 KB
Firepond COTI - Cancel contract in 14 days.vsd	530.9 KB
Firepond COTI - When does my contract end.vsd	503.8 KB
RCA.vsd	339.5 KB
Org Chart Project.vsd	181.2 KB
Impact Flow - Firepond.vsd	91.1 KB
/.../Firepond COTI - RCA/Voice COTI/
Root Cause Project1.ppt	4.6 MB
Root Cause Project1.zip	4.4 MB
Root Cause Project-Phase II.ppt	2.2 MB
Root Cause Project-Phase II.zip	2.1 MB
Recommendation.xls	1.0 MB
RCA.zip	459.7 KB
Recommendation Analysis.xls	318.0 KB
£-Upgrade Analysis.xls	139.3 KB
Root Cause and Recommendations.xls	67.6 KB
/.../Working files Coti/
New Process Map.ppt	5.8 MB
Skyline Firepond- August.xls	2.4 MB
Firepond COTi Process Guide1.xls	203.3 KB
print out.xls	58.4 KB
working file- Firepond.xls	50.2 KB
/.../Firepond COTI - RCA/
Root Cause Project-Firepond ( Final).ppt	5.7 MB
Executive Summary.ppt	734.7 KB
Firepond Observations.doc	97.3 KB
Root Cause Analysis - Recommendations- CID Entry.xls	58.4 KB
Root Cause Analysis-Recommendations.ppt	39.4 KB
/.../Projects XXXXXXX 3G/Firepond/MOM - Firepond/
Fire Pond - Rajiv.xls	27.6 KB
/.../Projects XXXXXXX 3G/Firepond/Process Reengineering/
Firepond Process Reengineering.ppt	4.9 MB
Enhancement of Firepond Process Excellence.doc	876.5 KB
Proposed Overview Statement- Review Process.doc	316.4 KB
Firepond Recommedations.xls	29.7 KB
/.../Reports & Data files/
Firepond Roster.xls	7.9 MB
COTI Firepond Tagger Data August.xls	6.4 MB
Rajiv_Firepond.xls	3.2 MB
Queue wise Report.xls	1.5 MB
Advisor Reports.xls	1.5 MB
SLA Report.xls	1.5 MB
Skyline Firepond- July.xls	1.3 MB
Skyline Firepond- August.xls	1.3 MB
Performance DashBorad1.xls	581.6 KB
Firepond Report raw report.xls	549.4 KB
Project Status Report.doc	135.7 KB
Firepond Inflow Data.xls	118.8 KB
Queue Report - April & May.xls	111.1 KB
Transfer Data.xls	90.6 KB
Scope Statement.doc	63.0 KB
skyline Drill down.xls	60.4 KB
Firepond Report- Mail.xls	38.4 KB
Copy of KPIs-Q2.xls	37.9 KB
Firepond Report.xls	32.3 KB
firepond Team Leaders.xls	19.5 KB
Firepond- KPI.xls	16.4 KB
/.../Visio Data files/
Firepond Server.vsd	1.8 MB
Proposed Process Plan - Not complete.vsd	458.2 KB
Firepond Transaction Cycle.vsd	410.1 KB
Firepond Transaction Cycle - Stage 1.vsd	346.6 KB
Firepond Transaction Cycle - Stage 2.vsd	339.5 KB
Drawing4.vsd	278.5 KB
Remedial Training.vsd	255.5 KB
Firepond Performance Grid.jpg	177.2 KB
Firepond-skyline.vsd	158.2 KB
Firepond-1.vsd	156.2 KB
Firepond.JPG	152.9 KB
System Optimization.vsd	114.2 KB
Firepond Transaction Cycle.jpg	96.7 KB
Firepond Transaction Cycle3.jpg	72.4 KB
Firepond Server.jpg	72.1 KB
Firepond Transaction Cycle2.jpg	70.3 KB
Firepond-skyline.jpg	54.2 KB
~$$firepond transaction cycle - stage 1.~vsd	3.6 KB
~$$firepond server.~vsd	3.6 KB
/.../Projects XXXXXXX 3G/Firepond/Working Files/
Working Files.zip	4.2 MB
/.../Projects XXXXXXX 3G/Firepond/
Sept WC 24 09 07 - Stage 3.ppt	1.7 MB
Quality Correspondence Reporting - September Week 3 Final.ppt	1.0 MB
Enhancement of Firepond Process Excellence.doc	877.1 KB
Corrective Actions Tracker WE 21.9.07 (2).xls	602.6 KB
Remedial Training Process.doc	437.8 KB
Time & Motion Study - Firepond.xls	53.8 KB
Firepond Stage 2 3_Final (4.10.07).xls	53.8 KB
of Firepond Report- Mail.xls	50.7 KB
Budd Recommendations.xls	38.4 KB
C&F and Fishbone.xls	29.7 KB
Meeting Mins.xls	20.0 KB
Root Cause & Suggestions.xls	17.4 KB
/.../Projects XXXXXXX 3G/FOLLOW UP/FOLLOW UP/Formats/
Process Map.xls	43.0 KB
Format-Data Collation-CMS.xls	33.8 KB
Follow Up Cases.xls	23.0 KB
Format-Data Collation.xls	18.4 KB
/.../Projects XXXXXXX 3G/FOLLOW UP/FOLLOW UP/Presentation Attachments/
Data Collation-QL'S.xls	513.0 KB
No Followup Data 8-14 Jan 06.xls	329.2 KB
FOLLOW UP-ACTION PLAN.xls	45.6 KB
Rohan.xls	36.9 KB
/.../Projects XXXXXXX 3G/FOLLOW UP/FOLLOW UP/
Follow Up.ppt	973.3 KB
ASD TOOL FORMAT.xls	15.9 KB
/.../Projects XXXXXXX 3G/FOLLOW UP/Formats/
Process Map.xls	43.0 KB
Format-Data Collation-CMS.xls	33.8 KB
Follow Up Cases.xls	23.0 KB
Format-Data Collation.xls	18.4 KB
/.../Projects XXXXXXX 3G/FOLLOW UP/Presentation Attachments/
Data Collation-QL'S.xls	509.4 KB
No Followup Data 8-14 Jan 06.xls	329.2 KB
FOLLOW UP-ACTION PLAN.xls	45.6 KB
Rohan.xls	36.9 KB
/.../Projects XXXXXXX 3G/FOLLOW UP/
Follow Up.ppt	976.9 KB
ASD TOOL FORMAT.xls	15.9 KB
/Rajiv Kumar/
Rajiv Back UP.pst	1.1 GB
SMOPs P&P 18Oct07.doc	230.9 KB
Survey Mechanisum - Project.doc	185.3 KB
Week ending 27-11-03 - Survey stats.xls	55.3 KB
/Recommendations/
Recommendation - TSI.xls	1.0 MB
Self care enchancements uk feedback.xls	503.3 KB
Recommendation Analysis - COTI.xls	315.4 KB
Root Cause and Recommendations - COTI.xls	64.0 KB
IVR Optimizations compiled.xls	33.3 KB
IVR Comparision.xls	29.7 KB
Book11.xls	27.1 KB
Book1.xls	23.6 KB
/Reference/
Process Maps.ppt	5.5 MB
Root Cause Project1.ppt	4.6 MB
Root Cause Project-Phase II.ppt	2.2 MB
PMP_Appraisal.ppt	1.6 MB
JD Power - 30May2007.ppt	1.4 MB
Recommendation.xls	1.0 MB
Collateral - Billing	846.8 KB
UK Projects Apr07.ppt	782.3 KB
Recommendation Analysis.xls	318.0 KB
PMP_Appraisal Form.xls	238.1 KB
QI projects1v1.ppt	142.3 KB
£-Upgrade Analysis.xls	136.2 KB
Process Mapping.ppt	116.2 KB
Format.doc	114.7 KB
Project Charter.ppt	103.4 KB
My 3.ppt	102.4 KB
Root Cause and Recommendations.xls	64.0 KB
Projects1.doc	37.9 KB
PMP-JD.doc	29.2 KB
WBS.xls	26.6 KB
/Call Types/
Call Types Tech Support.xls	41.5 KB
Call Type - Collections Back Office.xls	30.2 KB
Call Type - 3Pay.xls	27.1 KB
Call Type - Retail Support.xls	24.1 KB
Call Type - 1st line.xls	20.0 KB
Call Type - Collections.xls	18.4 KB
Call Type - VADD.xls	14.8 KB
/Other files/
Billing_Final.ppt	9.9 MB
PS Interactions currently used.xls	31.2 KB
ROI Skyline Reporting.xls	16.9 KB
Project Charter - ROI Skyline Code Creation - Gantt chart.xls	15.9 KB
/Project Presentations/
Project Charter - ROI Skyline Code Creation.ppt	80.9 KB
Project Charter - ROI Skyline Code Creation - Gantt chart.xls	15.9 KB
/ROI Skyline Tagging Creation/
ROI Project Charter_v1_141107.ppt	820.7 KB
Skyline Dump_ROI_Him.xls	286.7 KB
Contact Reasons_ROI_Him.xls	286.2 KB
Skyline_ROI.mpp	153.6 KB
ROI Skyline Tagging Final.xls	129.5 KB
ROI mapping 141107.xls	85.5 KB
ROI approach.vsd	85.0 KB
/.../Billing Back Office/
Web Report Jul 2007.xls	14.5 MB
Daily Cumulative Report Jul 2007.xls	1.8 MB
Advisor Error Report Jul 2007 - For.xls	546.3 KB
Advisor Error Report Jul 2007.xls	494.6 KB
Call Backs done.xls	166.4 KB
Daily Productivity Jul 2007.xls	80.4 KB
July outages.xls	18.9 KB
RCA Data.xls	18.4 KB
Copy of invoice.xls	17.9 KB
RCA Data IVR.xls	15.4 KB
/Root Cause - Billing/
RCA Billing.zip	35.8 MB
RCA - Billing.zip	27.9 MB
Pune.ppt.ppt	21.5 MB
Billing_Final.ppt	9.9 MB
6Bill not received - C.vsd	2.8 MB
1I do not understand my bill - C.vsd	2.8 MB
7Want a copy of my bill - C.vsd	2.8 MB
4Not received promotion - C.vsd	2.8 MB
2How much do I owe - C.vsd	2.8 MB
3What is the charge for - C.vsd	2.8 MB
5Credit promised not applied - C.vsd	2.8 MB
Sample.vsd	1.6 MB
Project Charter.ppt	152.1 KB
Recomendations - Billing.xls	94.2 KB
Recomendations.xls	89.1 KB
Call Volumes.msg	73.2 KB
Gantt Chart.xls	20.0 KB
RCA - Billing.lnk	0.7 KB
/Root Cause - Postpay/
RCA Postpay.zip	35.7 MB
Postpay_Final.ppt	18.0 MB
Process Maps.ppt	8.5 MB
3Lost my Handset - USIM.vsd	2.9 MB
2Explain my price plan.vsd	2.8 MB
1Transfer my old number to 3.vsd	2.8 MB
6Purchase a New Handset.vsd	2.8 MB
4Want - Deactivate an Add On.vsd	2.8 MB
5Use my phone abroad.vsd	2.0 MB
Recommendation Analysis.xls	228.4 KB
Project Charter.ppt	206.3 KB
/Skyine Outcome/
SKYLINE-Lee_Nimay.xls	2.3 MB
Data Files.zip	302.8 KB
Skyline_Outcomes_Master - MT.xls	133.1 KB
Skyline_Outcomes_Master.xls	123.9 KB
Skyline_Master.xls	122.4 KB
Outcome Codes.ppt	111.6 KB
SKYLINE-Final listv8_Updated_28-09-07 - Nimay.xls	87.0 KB
SKYLINE-Liam.xls	81.9 KB
Redundant Codes.xls	48.1 KB
/.../My Hand Set Does Not Work/
070418 (NR) TSI 1.0 My Handset does not work.vsd	335.9 KB
070418 (NR) TSI Process Overviews- Handset does not work.ppt	286.7 KB
/Skyline/Budd.Templates/
20070415 3 Global - Skyline for Billing Calls WE April 15 2007.xls	707.1 KB
20070415 3 Global - Skyline for Product and Services WE April 15 2007.xls	706.6 KB
20070415 3 Global - Skyline for Handset and Coverage Calls WE April 15 2007.xls	706.6 KB
20070415 3 Global - Skyline forTermination and Renewal Calls WE April 15 2007.xls	705.5 KB
20070415 3 Global - Skyline for PayG Calls WE April 15 2007.xls	690.7 KB
/Skyline/
28.Skyline Report_5gps.ppt	2.4 MB
29.Skyline Report_5gps.ppt	2.3 MB
30.Skyline Report_5gps.ppt	2.3 MB
22.Skyline Report.ppt	2.2 MB
23.Skyline Report_5gps.ppt	2.2 MB
25.Skyline Report_5gps.ppt	2.2 MB
26.Skyline Report_5gps.ppt	2.2 MB
24.Skyline Report_5gps.ppt	2.2 MB
27.Skyline Report_5gps.ppt	2.2 MB
33.Skyline Report_5gps.ppt	1.4 MB
6.Skyline-6th Report.ppt	1.3 MB
Skyline_Roll Out.ppt	1.2 MB
Skyline_Budd.pdf	1.1 MB
7.Skyline-7th Report.ppt	1.1 MB
9.Skyline-9th Report.ppt	1.1 MB
14.Skyline Report.ppt	845.3 KB
Skyline 290407.zip	817.5 KB
16.Skyline Report_5gps.ppt	805.9 KB
17.Skyline Report_5gps.ppt	786.9 KB
30.Skyline Report_Sales.ppt	767.5 KB
15.Skyline Report_5gps.ppt	739.8 KB
23.Skyline Report_Sales.ppt	707.6 KB
22.Skyline Report_Sales.ppt	707.1 KB
24.Skyline Report_Sales.ppt	704.0 KB
25.Skyline Report_Sales.ppt	703.0 KB
26.Skyline Report_Sales.ppt	701.4 KB
29.Skyline Report_Sales.ppt	700.4 KB
27.Skyline Report_Sales.ppt	699.9 KB
28.Skyline Report_Sales.ppt	699.4 KB
20.Skyline Report.ppt	664.6 KB
21.Skyline Report.ppt	660.5 KB
31.Skyline Report_5gps.ppt	651.3 KB
32.Skyline Report_5gps.ppt	648.2 KB
19.Skyline Report_5gps.ppt	627.2 KB
32.Skyline Report_Firepond.ppt	623.1 KB
Call Tagging Made easier.ppt	623.1 KB
34.Skyline Report_SCL.ppt	607.2 KB
28.Skyline Report_Exec Office Case.ppt	535.6 KB
34.Skyline Report_5gps.ppt	466.4 KB
16.Skyline Report_Sales.ppt	434.2 KB
14.Skyline Report_Sales.ppt	428.0 KB
17.Skyline Report_Sales.ppt	416.8 KB
34.Skyline Report_Exec Office Case.ppt	408.6 KB
31.Skyline Report_Sales.ppt	408.6 KB
32.Skyline Report_Sales.ppt	408.1 KB
34.Skyline Report_Sales.ppt	407.6 KB
15.Skyline Report_Sales.ppt	407.0 KB
30.Skyline Report_Exec Office Case.ppt	405.0 KB
31.Skyline Report_Exec Office Case.ppt	404.5 KB
32.Skyline Report_Exec Office Case.ppt	404.5 KB
11.Skyline-11th Report.ppt	401.4 KB
12.Skyline-12th Report.ppt	399.9 KB
18.Skyline Report.ppt	398.3 KB
21.Skyline Report_Sales.ppt	390.1 KB
20.Skyline Report_Sales.ppt	390.1 KB
35.Skyline Report_5gps.ppt	390.1 KB
13.Skyline Report.ppt	386.0 KB
19.Skyline Report_Sales.ppt	384.0 KB
10.Skyline-10th Report.ppt	378.4 KB
5.Skyline-5th Report.ppt	377.9 KB
8.Skyline-8th Report.ppt	376.3 KB
16.Skyline Report_Firepond.ppt	357.9 KB
26.Skyline Report_ECare.ppt	344.1 KB
29.Skyline Report_Firepond.ppt	344.1 KB
27.Skyline Report_ECare.ppt	344.1 KB
34.Skyline Report_Firepond.ppt	344.1 KB
28.Skyline Report_Firepond.ppt	343.6 KB
22.Skyline Report_Firepond.ppt	343.6 KB
22.Skyline Report_Exec Office Case.ppt	343.6 KB
21.Skyline Report_Firepond.ppt	343.6 KB
29.Skyline Report_Exec Office Case.ppt	343.6 KB
33.Skyline Report_Firepond.ppt	343.6 KB
30.Skyline Report_Firepond.ppt	343.6 KB
35.Skyline Report_Exec Office Case.ppt	343.6 KB
31.Skyline Report_Firepond.ppt	343.6 KB
35.Skyline Report_Firepond.ppt	343.6 KB
25.Skyline Report_Exec Office Case.ppt	343.0 KB
23.Skyline Report_Exec Office Case.ppt	343.0 KB
12.Skyline-12th Report_Sales.ppt	342.5 KB
13.Skyline Report_Sales.ppt	342.0 KB
33.Skyline Report_SCL.ppt	342.0 KB
35.Skyline Report_Sales.ppt	341.5 KB
20.Skyline Report_Exec Office Case.ppt	341.0 KB
25.Skyline Report_ECare.ppt	341.0 KB
23.Skyline Report_ECare.ppt	340.5 KB
24.Skyline Report_ECare.ppt	340.5 KB
17.Skyline Report_Firepond.ppt	340.5 KB
15.Skyline Report_Firepond.ppt	340.5 KB
14.Skyline Report_Firepond.ppt	340.5 KB
24.Skyline Report_Exec Office Case.ppt	340.0 KB
33.Skyline Report_Exec Office Case.ppt	339.5 KB
20.Skyline Report_Firepond.ppt	339.5 KB
33.Skyline Report_Sales.ppt	338.4 KB
35.Skyline Report_SCL.ppt	338.4 KB
13.Skyline Report_Firepond.ppt	338.4 KB
19.Skyline Report_Firepond.ppt	337.9 KB
18.Skyline Report_Firepond.ppt	337.9 KB
21.Skyline Report_Exec Office Case.ppt	337.4 KB
26.Skyline Report_Exec Office Case.ppt	337.4 KB
27.Skyline Report_Exec Office Case.ppt	337.4 KB
18.Skyline Report_Exec Office.ppt	336.4 KB
19.Skyline Report_Exec Office.ppt	336.4 KB
18.Skyline Report_Sales.ppt	335.9 KB
2.Skyline-2nd Report.ppt	268.8 KB
Skyline-1st Report.ppt	268.3 KB
Quiz-Combined.ppt	241.2 KB
3.Skyline-3rd Report.ppt	237.1 KB
Skyline-2nd Report.pps	237.1 KB
Skyline Calendar.vsd	235.0 KB
4.Skyline-4th Report.ppt	234.5 KB
Skyline-3rd Report.pps	198.7 KB
Quiz Results.xls	163.3 KB
April-Planning[V.2].xls	162.3 KB
Proposed Interactions-FCR.xls	122.9 KB
Quiz-Final Questions.xls	91.6 KB
Skyline-Training List.xls	85.5 KB
1.Skyline Charts_ By MD.ppt	81.9 KB
1.Skyline Charts-By MD.ppt	80.9 KB
Skyline Colelctions Review.xls	79.4 KB
SKYLINE-Final Version.xls	79.4 KB
SKYLINE-Final list.20th.xls	72.7 KB
Proposed Interactions-Floor.xls	68.1 KB
Proposed Interactions-Simon.xls	68.1 KB
UK List.xls	54.3 KB
Present Interactions.xls	53.2 KB
Skyline-DMAIC Approach.ppt	43.5 KB
Training_Quiz.xls	42.0 KB
Feedback-Format.xls	35.3 KB
Feedback.xls	34.3 KB
Implementation Plan V1.0.xls	32.8 KB
List-Not Trained.xls	25.1 KB
MD's Rec.doc	23.6 KB
MIS REPORTS.doc	20.0 KB
/Skyline Reports/
46.Skyline_WE20th March.zip	6.5 MB
47.Skyline_WE27th March.zip	6.4 MB
45.Skyline_WE6th March.zip	5.4 MB
Skyline - Commentary.xls	2.5 MB
28.Skyline Report_5gps.ppt	2.4 MB
29.Skyline Report_5gps.ppt	2.3 MB
30.Skyline Report_5gps.ppt	2.3 MB
22.Skyline Report.ppt	2.2 MB
23.Skyline Report_5gps.ppt	2.2 MB
25.Skyline Report_5gps.ppt	2.2 MB
26.Skyline Report_5gps.ppt	2.2 MB
24.Skyline Report_5gps.ppt	2.2 MB
27.Skyline Report_5gps.ppt	2.2 MB
41.Skyline Report_5gps.ppt	2.2 MB
40.Skyline Report.ppt	1.6 MB
0.Business Markets - Dec07.xls	1.5 MB
37.Skyline Report_5gps.ppt	1.4 MB
38.Skyline Report.ppt	1.4 MB
44.Skyline Report_5gps.ppt	1.4 MB
45.Skyline Report_5_Grp.ppt	1.4 MB
43.Skyline Report_5gps.ppt	1.4 MB
42.Skyline Report_5gps.ppt	1.4 MB
33.Skyline Report_5gps.ppt	1.4 MB
6.Skyline-6th Report.ppt	1.3 MB
7.Skyline-7th Report.ppt	1.1 MB
9.Skyline-9th Report.ppt	1.1 MB
14.Skyline Report.ppt	845.3 KB
36.Skyline Report_5gps.ppt	843.8 KB
16.Skyline Report_5gps.ppt	805.9 KB
45.Skyline Report_SCL.ppt	802.3 KB
17.Skyline Report_5gps.ppt	786.9 KB
30.Skyline Report_Sales.ppt	767.5 KB
15.Skyline Report_5gps.ppt	739.8 KB
23.Skyline Report_Sales.ppt	707.6 KB
22.Skyline Report_Sales.ppt	707.1 KB
24.Skyline Report_Sales.ppt	704.0 KB
25.Skyline Report_Sales.ppt	703.0 KB
26.Skyline Report_Sales.ppt	701.4 KB
29.Skyline Report_Sales.ppt	700.4 KB
27.Skyline Report_Sales.ppt	699.9 KB
28.Skyline Report_Sales.ppt	699.4 KB
20.Skyline Report.ppt	664.6 KB
21.Skyline Report.ppt	660.5 KB
31.Skyline Report_5gps.ppt	651.3 KB
32.Skyline Report_5gps.ppt	648.2 KB
45.Skyline Report_MBB.ppt	642.6 KB
40.Skyline Report_Ecare.ppt	639.5 KB
44.Skyline Report_MBB.ppt	634.4 KB
19.Skyline Report_5gps.ppt	629.2 KB
42.Skyline Report_Ecare.ppt	625.2 KB
41.Skyline Report_Ecare.ppt	624.6 KB
43.Skyline Report_Ecare.ppt	623.6 KB
32.Skyline Report_Firepond.ppt	623.1 KB
37.Skyline Report_Firepond.ppt	622.6 KB
44.Skyline Report_Ecare.ppt	622.6 KB
45.Skyline Report_Ecare.ppt	622.6 KB
38.Skyline Report_ECare.ppt	621.6 KB
38.Skyline Report_SCL.ppt	608.3 KB
37.Skyline Report_SCL.ppt	608.3 KB
42.Skyline Report_SCL.ppt	607.2 KB
43.Skyline Report_SCL.ppt	607.2 KB
44.Skyline Report_SCL.ppt	607.2 KB
41.Skyline Report_SCL.ppt	607.2 KB
34.Skyline Report_SCL.ppt	605.2 KB
41.Skyline Report_Exec Office Case.ppt	603.1 KB
37.Skyline Report_Exec Office Case.ppt	601.6 KB
43.Skyline Report_Exec Office Case.ppt	601.1 KB
38.Skyline Report_Exec Office Case.ppt	601.1 KB
44.Skyline Report_Exec Office Case.ppt	600.1 KB
45.Skyline Report_Exec Office Case.ppt	600.1 KB
42.Skyline Report_Exec Office Case.ppt	600.1 KB
40.Skyline Report_Exec Office Case.ppt	599.0 KB
41.Skyline Report_Sales.ppt	590.3 KB
37.Skyline Report_Sales.ppt	588.8 KB
43.Skyline Report_Sales.ppt	588.3 KB
38.Skyline Report_Sales.ppt	588.3 KB
42.Skyline Report_Sales.ppt	587.8 KB
44.Skyline Report_Sales.ppt	587.8 KB
40.Skyline Report_Sales.ppt	587.3 KB
45.Skyline Report_Sales.ppt	586.8 KB
40.Skyline Report_SCL.ppt	537.1 KB
28.Skyline Report_Exec Office Case.ppt	535.6 KB
34.Skyline Report_5gps.ppt	466.9 KB
39.Skyline Report.ppt	466.4 KB
35.Skyline Report_5gps.ppt	465.9 KB
16.Skyline Report_Sales.ppt	434.2 KB
14.Skyline Report_Sales.ppt	428.0 KB
17.Skyline Report_Sales.ppt	416.8 KB
36.Skyline Report_Firepond.ppt	409.6 KB
35.Skyline Report_Firepond.ppt	409.6 KB
39.Skyline Report_SCL.ppt	409.6 KB
39.Skyline Report_Ecare.ppt	409.1 KB
36.Skyline Report_Exec Office Case.ppt	408.6 KB
31.Skyline Report_Sales.ppt	408.6 KB
39.Skyline Report_Exec Office Case.ppt	408.6 KB
34.Skyline Report_Exec Office Case.ppt	408.6 KB
35.Skyline Report_Exec Office Case.ppt	408.6 KB
32.Skyline Report_Sales.ppt	408.1 KB
35.Skyline Report_SCL.ppt	407.6 KB
34.Skyline Report_Sales.ppt	407.6 KB
36.Skyline Report_Sales.ppt	407.6 KB
36.Skyline Report_SCL.ppt	407.6 KB
15.Skyline Report_Sales.ppt	407.0 KB
35.Skyline Report_Sales.ppt	407.0 KB
39.Skyline Report_Sales.ppt	407.0 KB
30.Skyline Report_Exec Office Case.ppt	405.0 KB
31.Skyline Report_Exec Office Case.ppt	404.5 KB
32.Skyline Report_Exec Office Case.ppt	404.5 KB
11.Skyline-11th Report.ppt	401.4 KB
12.Skyline-12th Report.ppt	399.9 KB
18.Skyline Report.ppt	398.3 KB
20.Skyline Report_Sales.ppt	390.1 KB
21.Skyline Report_Sales.ppt	390.1 KB
13.Skyline Report.ppt	386.0 KB
19.Skyline Report_Sales.ppt	384.0 KB
10.Skyline-10th Report.ppt	378.4 KB
5.Skyline-5th Report.ppt	377.9 KB
8.Skyline-8th Report.ppt	376.3 KB
16.Skyline Report_Firepond.ppt	357.9 KB
26.Skyline Report_ECare.ppt	344.1 KB
27.Skyline Report_ECare.ppt	344.1 KB
34.Skyline Report_Firepond.ppt	344.1 KB
29.Skyline Report_Firepond.ppt	344.1 KB
31.Skyline Report_Firepond.ppt	343.6 KB
33.Skyline Report_Firepond.ppt	343.6 KB
22.Skyline Report_Exec Office Case.ppt	343.6 KB
30.Skyline Report_Firepond.ppt	343.6 KB
29.Skyline Report_Exec Office Case.ppt	343.6 KB
28.Skyline Report_Firepond.ppt	343.6 KB
21.Skyline Report_Firepond.ppt	343.6 KB
22.Skyline Report_Firepond.ppt	343.6 KB
23.Skyline Report_Exec Office Case.ppt	343.0 KB
25.Skyline Report_Exec Office Case.ppt	343.0 KB
12.Skyline-12th Report_Sales.ppt	342.5 KB
33.Skyline Report_SCL.ppt	342.0 KB
13.Skyline Report_Sales.ppt	342.0 KB
25.Skyline Report_ECare.ppt	341.0 KB
20.Skyline Report_Exec Office Case.ppt	341.0 KB
24.Skyline Report_ECare.ppt	340.5 KB
14.Skyline Report_Firepond.ppt	340.5 KB
17.Skyline Report_Firepond.ppt	340.5 KB
15.Skyline Report_Firepond.ppt	340.5 KB
23.Skyline Report_ECare.ppt	340.5 KB
24.Skyline Report_Exec Office Case.ppt	340.0 KB
33.Skyline Report_Exec Office Case.ppt	339.5 KB
20.Skyline Report_Firepond.ppt	339.5 KB
33.Skyline Report_Sales.ppt	338.4 KB
13.Skyline Report_Firepond.ppt	338.4 KB
18.Skyline Report_Firepond.ppt	337.9 KB
19.Skyline Report_Firepond.ppt	337.9 KB
26.Skyline Report_Exec Office Case.ppt	337.4 KB
27.Skyline Report_Exec Office Case.ppt	337.4 KB
21.Skyline Report_Exec Office Case.ppt	337.4 KB
18.Skyline Report_Exec Office.ppt	336.4 KB
19.Skyline Report_Exec Office.ppt	336.4 KB
18.Skyline Report_Sales.ppt	335.9 KB
2.Skyline-2nd Report.ppt	268.8 KB
3.Skyline-3rd Report.ppt	237.1 KB
4.Skyline-4th Report.ppt	234.5 KB
0.Business Markets - Nov07.xls	180.7 KB
1.Skyline Charts-By MD.ppt	80.9 KB
1.Skyline Charts_ By MD.ppt	79.9 KB
/SKYLINE_MASTER/
Nimay.xls	25.1 KB
/.../AdobeAcrobat8 KeyGen+flashget181en/
flashget181en.exe	3.8 MB
FlashGet.EXE	1.7 MB
plz read.txt	96.4 KB
KeyGen.exe	53.8 KB
GUIDE.txt	0.8 KB
More Quality Full Downloads! Warez_Listings Index.url	0.2 KB
/Software Tools/Adobe Acrobat 8/Adobe Acrobat 8/
AcroPro80_efg.exe	275.8 MB
/.../CyberLink Power DVD 7.3.3516/Install/Readme/BD_HD/
ReadFra.htm	13.7 KB
ReadEsp.htm	13.5 KB
ReadDEU.htm	13.3 KB
ReadEnu.htm	12.9 KB
ReadIta.htm	12.9 KB
ReadJpn.htm	11.7 KB
ReadKOR.htm	11.3 KB
ReadCht.htm	9.8 KB
ReadChs.htm	9.7 KB
/.../CyberLink Power DVD 7.3.3516/Install/RichVideo/
RichVideo.exe	243.1 KB
RichVideoInstall.exe	54.6 KB
RichVideoUnInstall.exe	50.5 KB
RichVideops.dll	34.1 KB
RichVideo.exe.manifest	1.9 KB
/.../CyberLink Power DVD 7.3.3516/Install/ShareFiles/Share/
cldsc.dll	67.1 KB
/.../CyberLink Power DVD 7.3.3516/Install/
Data1.cab	96.2 MB
PowerDVD.msi	9.6 MB
ISSetup.dll	4.3 MB
setup.exe	317.0 KB
brs.exe	91.4 KB
1031.mst	38.9 KB
1040.mst	37.9 KB
1036.mst	37.4 KB
1041.mst	35.8 KB
1034.mst	35.8 KB
1042.mst	31.7 KB
2052.mst	25.1 KB
1028.mst	24.6 KB
Language.ini	7.3 KB
0x040c.ini	7.2 KB
0x0407.ini	7.1 KB
0x040a.ini	7.0 KB
0x0410.ini	6.9 KB
0x0411.ini	6.6 KB
0x0409.ini	6.1 KB
0x0412.ini	5.7 KB
0x0804.ini	4.3 KB
0x0404.ini	4.2 KB
1033.mst	3.6 KB
HDDVD.reg	2.7 KB
Cyberlink.MD5	2.5 KB
BDROM.reg	2.0 KB
Setup.ini	1.9 KB
PDVD7.reg	1.1 KB
Custom.ini	1.0 KB
CLAud.sim	0.6 KB
PowerDVD.sim	0.6 KB
info.ini	0.6 KB
ureg.ini	0.2 KB
Define.ini	0.1 KB
ShortCut.ini	0.1 KB
/.../CyberLink Power DVD 7.3.3516/
Readme.txt	4.7 KB
/.../DivX.crostuff.net/
DivXInstaller.exe	17.0 MB
Keymaker.exe	1.3 MB
Crostuff.net.txt	7.6 KB
Please read.txt	0.1 KB
www.crostuff.net.URL	0.1 KB
/Software Tools/DVD Shrink 3.2/
DVD Shrink 3.2.exe	1.1 MB
/Software Tools/Macromedia Dreamweaver 8.0/Crack/
keygen.exe	55.3 KB
zwt.nfo	5.5 KB
FANGDOWN.nfo	2.2 KB
www.fangdown.com.txt	1.7 KB
/Software Tools/Macromedia Dreamweaver 8.0/
Dreamweaver8-en.exe	62.7 MB
SN.txt	0.0 KB
/Software Tools/Macromedia Flash 8.0/Crack/
keygen.exe	55.3 KB
zwt.nfo	5.5 KB
FANGDOWN.nfo	2.2 KB
www.fangdown.com.txt	1.7 KB
/Software Tools/Macromedia Flash 8.0/
Flash8-en.exe	113.1 MB
SN.txt	0.0 KB
/Software Tools/Moho 5.21/Pamela/
Pamela_03_install.exe	6.3 MB
pamela031.zip	1.4 MB
pamela.txt	0.7 KB
/Software Tools/Moho 5.21/papagayo/
papagayo_win32_1.0.exe	7.1 MB
extended_dictionary.zip	766.9 KB
papagayo.txt	0.6 KB
/Software Tools/Moho 5.21/Scripts/
lm_particle_layer.lua	10.6 KB
Particle_layer.txt	0.3 KB
/Software Tools/Moho 5.21/
moho_win32_5.2.1.exe	9.9 MB
iNFERNO.nfo	8.0 KB
Moho.txt	1.3 KB
/.../NetObjects Fusion 9 English PowerPack(web site design tool.)/
NetObjects_Fusion_v9 .zip	110.1 MB
NetObjects SiteStyles Volume 1.nrg	37.6 MB
Netobjects Fusion 70 SiteStyles.rar	14.2 MB
Tracked_by_Demonoid_com.txt	0.0 KB
/Software Tools/Save Flash 3.0/
saveflash.exe	590.6 KB
KeyGen.exe	45.1 KB
/.../Search Engine Builder Professional 2.23/
SearchEngineBuilderPro.exe	1.5 MB
serial.nfo	1.0 KB
/Software Tools/Sothink DHTMLMenu 6.3/crack/
DHTMLMenu.dll	2.9 MB
/Software Tools/Sothink DHTMLMenu 6.3/
Setup.exe	3.5 MB
/.../SoThink SWF Decompiler MX 2005/Crack/
SWFDecomp.exe	2.1 MB
/.../SoThink SWF Decompiler MX 2005/
Setup.exe	2.2 MB
lcdcrkto.exe	59.9 KB
lucid.nfo	10.3 KB
NordCore.nfo	1.2 KB
file_id.diz	0.6 KB
/.../SWF Studio 2.2.build.154/
setup.exe	6.1 MB
arn.nfo	17.6 KB
qqt.nfo	5.9 KB
file_id.diz	0.7 KB
/Software Tools/Swift 3D 4.0/
swift3dv4release-295.exe	24.4 MB
swift_3d.png	163.7 KB
Keygen.exe	77.8 KB
SN.txt	0.1 KB
/.../Swish 2005 (Flash Program)/Swish Max/crack/
SwishMax.exe	5.2 MB
/.../Swish 2005 (Flash Program)/Swish Max/
Setup.exe	9.7 MB
/.../Swish 2005 (Flash Program)/Swish Pix/crack/
swishpixtc.exe	5.4 MB
/.../Swish 2005 (Flash Program)/Swish Pix/
Setup.exe	13.7 MB
/.../Swish 2005 (Flash Program)/Swish Video/crack/
SWiSHvideo.exe	884.7 KB
/.../Swish 2005 (Flash Program)/Swish Video/
Setup.exe	2.2 MB
/.../Swish 2005 (Flash Program)/
READ ME.txt	0.1 KB
/Software Tools/Swish MAX/Crack/
SwishMax.exe	4.3 MB
/Software Tools/Swish MAX/
SetupSwishmax.exe	7.4 MB
Autorun.inf	0.1 KB
/.../Swish Power FX/
swishpowerfx.exe	1.1 MB
key.txt	0.1 KB
/.../Swishzone Swish Studio 1.0/Crack/
swishstudio.exe	1.9 MB
/.../Swishzone Swish Studio 1.0/
setupswishstudio.exe	6.6 MB
/.../Swishzone Swish Studio 1.5/crack/
swishstudio.exe	1.0 MB
/.../Swishzone Swish Studio 1.5/
SetupSwishstudio.exe	7.7 MB
/.../Toon Boom Studio 3.0/Goodies/Import SDK/
TBSSDK.zip	635.6 KB
/.../Toon Boom Studio 3.0/images/
bottom800.png	71.7 KB
Header800.png	39.5 KB
body800.png	0.6 KB
bulletSqr.gif	0.3 KB
/.../Toon Boom Studio 3.0/
Setup.exe	47.1 MB
TBStudioV3_shortcuts.pdf	275.3 KB
ReadMe.html	10.5 KB
ReadMe.txt	7.1 KB
Serial.txt	0.1 KB
/.../Tracks Eraser Pro/
te5.exe	1.8 MB
New Text Document.txt	0.0 KB
/.../TuneUp_Utilities_2008_7.0.8007/
TU2008TrialEN.exe	15.0 MB
readme.txt	2.0 KB
/.../Ulead GIF Animator 5.05/Crack/
Unlock Key.exe	500.7 KB
/.../Ulead GIF Animator 5.05/
albumga_e.exe	12.0 MB
/Software Tools/ultra pspconverter/mp4 converter/
3gppspipod_converter.exe	3.9 MB
allok.txt	0.0 KB
/Software Tools/ultra pspconverter/
ultra_pspconverter.exe	3.9 MB
infected.nfo	18.0 KB
/Software Tools/UltraFXP 1.0/Cracked_File/
UltraFxp.exe	2.7 MB
9down.jpg	24.8 KB
n-gen.nfo	5.3 KB
/Software Tools/UltraFXP 1.0/
UltraFxp.exe	2.8 MB
n-gen.nfo	5.3 KB
/.../Visual Web Spider 3.7/
vwssetup.exe	498.2 KB
VWebSpider.exe	221.2 KB
/.../Web Page Maker 2.11/Crack/
WebPageMaker.exe	1.2 MB
/.../Web Page Maker 2.11/
wpm.exe	3.4 MB
info.txt	0.2 KB
/.../Webcam Zone Trigger 1.52/crack/
ZoneTrigger.exe	642.0 KB
/.../Webcam Zone Trigger 1.52/
setup.exe	3.2 MB
pH.nfo	5.3 KB
mm.nfo	1.3 KB
/Software Tools/Webkit Plus 1.1/keygen/
keygen.exe	78.4 KB
/Software Tools/Webkit Plus 1.1/setup/
webkitplus.zip	1.2 MB
/.../Webpage Guard 2.37.50219/
WebGuard_Setup.exe	1.1 MB
keygen.exe	45.3 KB
cafe.nfo	10.7 KB
NordCore.nfo	1.2 KB
file_id.diz	0.4 KB
/.../Webroot Great Products/
Webroot Great Products All-In-One.exe	27.2 MB
/.../WeBuilder 2005 6.10.54 Retail/
fo-wb610.exe	4.0 MB
readme7.txt	0.7 KB
/.../WWAYM Dynamix VST 1.11/
Install_Dynamix_V1_11.exe	482.5 KB
BEAT.nfo	7.4 KB
nf-2004.nfo	3.7 KB
file_id.diz	3.6 KB
spy.nfo	2.0 KB
/Software Tools/Xara 1.1/keygen/
xara1kg.exe	33.8 KB
/Software Tools/Xara 1.1/
xara-x1-win-us.exe	27.3 MB
/Software Tools/Xara3D 6.0 Full/Keygen/
wdyl.nfo	13.8 KB
file_id.diz	0.5 KB
/Software Tools/Xara3D 6.0 Full/
xara3d6DL.exe	5.5 MB
/.../Zend Studio Enterprise Edition 5.0.0.183 (Web Program)/
ZendStudio-5_0_0.exe	61.7 MB
keygen.exe	25.7 KB
/Software Tools/
vlc-0.8.6c-win32.exe	9.7 MB
/Use My Phone Abroad/
Root Causes - Use My Phone Abroad - 1.ppt	998.4 KB
Use My Phone Abroad - Taru.ppt	947.2 KB
/Virgin Calls/Calls 1-4/
call1.wav	14.6 MB
call2.wav	4.1 MB
call4.wav	4.0 MB
call3.au	2.5 MB
/Virgin Calls/
Virgin Mobile faciltator notes.doc	33.3 KB
/Weekly meet/
Weekly Meet - 17.07.doc	115.2 KB
Weekly Meet - 10.07.doc	115.2 KB
/
Personal Folders(2).pst	1.1 GB
Projects & Planning.pst	918.8 MB
Personal Folders(1).pst	771.3 MB
1st_line_empowerment.zipx	76.7 MB
Archived.pst	50.8 MB
PnP 1.zipx	27.7 MB
Misc.zipx	14.1 MB
Australia.zipx	2.0 MB
Appraisals.zipx	1.7 MB
Nimay_Kalyani_1.doc	54.3 KB
Nimay_Kalyani_CV.doc	53.2 KB
For Nimay.xls	51.2 KB
Matrimonial_NK.doc	36.4 KB
Cover Letter.doc	26.1 KB
DOCUMENT CHECKLIST.doc	21.0 KB
Projects & Planning.pst.torrent	17.9 KB
Total files 9754