Pluralsight Practical Cisco UCCX Scripting Techniques | A2D8E0F962720FDCEC337B563E07493A7413EE48

Pluralsight Practical Cisco UCCX Scripting Techniques

Name	Pluralsight - Practical Cisco UCCX Scripting Techniques	DOWNLOAD Copy Link
Total Size	1.0 GB
Total Files	76
Hash	A2D8E0F962720FDCEC337B563E07493A7413EE48

/01 Introducing the IVR Development Workflow/
01 01 Course Introduction.mp4	6.6 MB
01 02 Gathering Requirements.mp4	21.1 MB
01 03 Understanding Scripts and Applications.mp4	10.4 MB
01 04 Deploying a Script as an Application in the UCCX Administrator.mp4	22.9 MB
/02 Creating Your First IVR Application/
02 01 Module Introduction _ Introducing the UCCX Script Editor.mp4	17.0 MB
02 02 Reviewing the Business Requirements.mp4	4.7 MB
02 03 Discussing the Design of This IVR.mp4	9.8 MB
02 04 Programming Our IVR in the UCCX Script Editor.mp4	70.1 MB
02 05 Basic IVR Debugging.mp4	21.2 MB
02 06 Module Summary.mp4	4.3 MB
/03 Dealing with Time of Day/
03 01 Module Introduction and Time of Day Considerations.mp4	17.6 MB
03 02 Call Flow Overview.mp4	3.0 MB
03 03 Modifying Our IVR for Time of Day in the UCCX Script Editor.mp4	54.6 MB
03 04 Module Review.mp4	2.0 MB
/04 Dealing with Day of Week/
04 01 Module Introduction _ Day of Week Considerations.mp4	12.3 MB
04 02 Call Flow Overview.mp4	5.4 MB
04 03 Modifying Our IVR for Day of Week in the UCCX Script Editor.mp4	29.2 MB
04 04 Module Review.mp4	1.3 MB
/05 Using Subflows/
05 01 An Introduction to Subflows.mp4	13.2 MB
05 02 Examining the hours.xml File.mp4	4.1 MB
05 03 Understanding the Business Hours Subflow.mp4	28.5 MB
05 04 Calling the Business Hours Subflow.mp4	25.8 MB
/06 Holiday Schedules/
06 01 Introducing Holiday Schedules.mp4	7.1 MB
06 02 How a Holiday Check Subflow Works.mp4	28.5 MB
06 03 Integrating a Holiday Check Subflow with Your IVR Application.mp4	58.6 MB
/07 Recording Prompts/
07 01 Understanding Prompts.mp4	5.9 MB
07 02 Creating a Prompt Recorder Application.mp4	60.5 MB
07 03 Module Summary and Review.mp4	3.3 MB
/08 Adding Administrative Control/
08 01 Administrative Control Overview.mp4	11.1 MB
08 02 Adding Administrative Control to Your IVR.mp4	59.6 MB
08 03 Creating an Administrative IVR.mp4	37.9 MB
/09 Accessing Database Information/
09 01 Introducing Database Access Concepts.mp4	18.2 MB
09 02 Configuring the Database Driver in UCCX.mp4	10.1 MB
09 03 Writing a Database Access Subflow.mp4	28.6 MB
09 04 Integrating Database Access into Your IVR.mp4	61.9 MB
/10 Basic ACD/
10 01 Module Introduction _ ACD Concepts.mp4	15.1 MB
10 02 A Look at Cisco's Default Queuing Script.mp4	21.0 MB
10 03 Adding Basic Queuing to Our Custom IVR.mp4	33.7 MB
10 04 Testing Our Basic Queuing Logic.mp4	16.6 MB
10 05 Adding Queue Messages.mp4	21.7 MB
10 06 Leveraging Position in Queue and Estimated Wait Time Options.mp4	69.9 MB
10 07 Opt-out Possibilities, Final Thoughts, and Module Review.mp4	49.4 MB
/.../2-practical-cisco-uccx-scripting-techniques-m2-exercise-files/
101.wav	18.0 KB
102.wav	86.6 KB
Module2.aef	18.8 KB
/.../3-practical-cisco-uccx-scripting-techniques-m3-exercise-files/
103.wav	27.4 KB
104.wav	86.6 KB
Module3.aef	29.7 KB
/.../4-practical-cisco-uccx-scripting-techniques-m4-exercise-files/demos/
Module4.aef	32.6 KB
/.../5-practical-cisco-uccx-scripting-techniques-m5-exercise-files/
businessHours.aef	36.4 KB
hours.xml	1.2 KB
Module5.aef	29.0 KB
/.../6-practical-cisco-uccx-scripting-techniques-m6-exercise-files/
holiday-check.aef	15.8 KB
holidays.xml	0.6 KB
Module6.aef	29.0 KB
/.../7-practical-cisco-uccx-scripting-techniques-m7-exercise-files/
basicPromptRecorder.aef	25.4 KB
basicPromptRecorder_prompts.zip	101.1 KB
Module7.aef	25.5 KB
/.../8-practical-cisco-uccx-scripting-techniques-m8-exercise-files/
AdminIVR.aef	28.7 KB
AdminIVRPrompts.zip	65.3 KB
Module8.aef	37.8 KB
xml-mode.xml	0.1 KB
xml-mode-check.aef	8.2 KB
/.../9-practical-cisco-uccx-scripting-techniques-m9-exercise-files/
Module9.aef	42.8 KB
SQL_GetData.aef	7.2 KB
/.../10-practical-cisco-uccx-scripting-techniques-m10-exercise-files/
Module10.aef	58.1 KB
/Exercise Files/
1-practical-cisco-uccx-scripting-techniques-m1-slides.pdf	510.1 KB
2-practical-cisco-uccx-scripting-techniques-m2-slides.pdf	245.1 KB
3-practical-cisco-uccx-scripting-techniques-m3-slides.pdf	306.9 KB
4-practical-cisco-uccx-scripting-techniques-m4-slides.pdf	459.3 KB
5-practical-cisco-uccx-scripting-techniques-m5-slides.pdf	207.4 KB
6-practical-cisco-uccx-scripting-techniques-m6-slides.pdf	159.5 KB
7-practical-cisco-uccx-scripting-techniques-m7-slides.pdf	157.8 KB
8-practical-cisco-uccx-scripting-techniques-m8-slides.pdf	160.0 KB
9-practical-cisco-uccx-scripting-techniques-m9-slides.pdf	335.0 KB
10-practical-cisco-uccx-scripting-techniques-m10-slides.pdf	206.5 KB
Total files 76