Salesforce Service Cloud Consultant Certification Course | C16D59E2871C7D8D01CB766939A93A61C2769E46

Salesforce Service Cloud Consultant Certification Course

Name	Salesforce Service Cloud Consultant Certification Course	DOWNLOAD Copy Link
Total Size	2.1 GB
Total Files	310
Last Seen	2025-02-19 23:29
Hash	C16D59E2871C7D8D01CB766939A93A61C2769E46

/.../10. Release Readiness and Updates/
2. Service Setup Menu.mp4	103.9 MB
1. Adding a Path to the Case Object - Spring '18 Release.mp4	10.4 MB
1. Adding a Path to the Case Object - Spring '18 Release.srt	13.5 KB
2. Service Setup Menu.srt	14.8 KB
/
TutsNode.com.txt	0.1 KB
[TGx]Downloaded from torrentgalaxy.to .txt	0.6 KB
/.../1. Introduction and Getting Started/
1. Getting Started Introduction.mp4	13.2 MB
1. Getting Started Introduction.srt	4.8 KB
1.1 Exam Guide.html	0.2 KB
2. Signing Up for a Free Salesforce Account.mp4	8.0 MB
2. Signing Up for a Free Salesforce Account.srt	4.6 KB
2.1 Free Salesforce Account Signup.html	0.1 KB
3. Logging into Salesforce and Switching Between Lightning and Classic.mp4	4.2 MB
3. Logging into Salesforce and Switching Between Lightning and Classic.srt	3.2 KB
4. Downloading and Reviewing the Service Cloud Consultant Certification Exam Guide.mp4	18.0 MB
4. Downloading and Reviewing the Service Cloud Consultant Certification Exam Guide.srt	9.8 KB
4.1 Exam Guide - Updated.html	0.2 KB
5. Assigning the Service Cloud and Knowledge User Feature Licenses.mp4	3.7 MB
5. Assigning the Service Cloud and Knowledge User Feature Licenses.srt	1.7 KB
6. Introduction and Getting Started Quiz.html	0.1 KB
/2. Industry Knowledge/
1. Industry Knowledge Introduction.mp4	4.8 MB
1. Industry Knowledge Introduction.srt	2.4 KB
2. Installing Service and Support Dashboards to Measure Contact Center Metrics.mp4	17.1 MB
2. Installing Service and Support Dashboards to Measure Contact Center Metrics.srt	7.9 KB
2.1 Understanding Call Center Analytics.html	0.1 KB
2.2 Service and Support Reports and Dashboards - AppExchange App.html	0.1 KB
2.3 Contact Center Metrics and Best Practices.html	0.1 KB
2.4 Contact Center Glossary.html	0.1 KB
3. Contact Center KPIs.mp4	16.7 MB
3. Contact Center KPIs.srt	6.0 KB
3.1 Understanding Call Center Analytics.html	0.1 KB
3.2 Service Wave Demo.html	0.1 KB
3.3 5 Questions.html	0.2 KB
3.4 Wave App for Service 1 Sheet.html	0.2 KB
4. Contact Center Business Challenges and How Salesforce Helps.mp4	7.8 MB
4. Contact Center Business Challenges and How Salesforce Helps.srt	4.8 KB
5. Use Cases and Benefits for Different Interaction Channels.mp4	15.5 MB
5. Use Cases and Benefits for Different Interaction Channels.srt	10.7 KB
6. Challenges and Considerations for Business Continuity in the Contact Center.mp4	6.2 MB
6. Challenges and Considerations for Business Continuity in the Contact Center.srt	3.4 KB
7. Exam Guide Sample Question #1.mp4	11.3 MB
7. Exam Guide Sample Question #1.srt	7.1 KB
8. Types of Contact Centers and Displaying the Service Console.mp4	19.7 MB
8. Types of Contact Centers and Displaying the Service Console.srt	8.7 KB
9. KCS Core Tenets and a Glimpse of the Service Setup Menu and Salesforce Knowledge.mp4	8.9 MB
9. KCS Core Tenets and a Glimpse of the Service Setup Menu and Salesforce Knowledge.srt	4.7 KB
9.1 Salesforce is KCS Verified.html	0.2 KB
9.2 Consortium for Service Innovation - KCS - Knowledge Centered Service.html	0.1 KB
10. Contact Center Components and How They Solve Business Challenges.mp4	12.0 MB
10. Contact Center Components and How They Solve Business Challenges.srt	4.6 KB
10.1 Computer Telephony Integration (CTI) for Salesforce How Does it Work.html	0.1 KB
10.2 Call Center Acronyms - by TalkDesk.html	0.1 KB
11. Practice Activity – Industry Knowledge Trailhead Units.html	0.7 KB
12. Industry Knowledge Quiz.html	0.1 KB
/3. Implementation Strategies/
1. Implementation Strategies Introduction.mp4	4.4 MB
1. Implementation Strategies Introduction.srt	1.4 KB
2. Typical Phases of a Consulting Engagement and Creating Custom Objects and Fields.mp4	45.1 MB
2. Typical Phases of a Consulting Engagement and Creating Custom Objects and Fields.srt	22.9 KB
3. Contact Center Deployment Strategies.mp4	15.9 MB
3. Contact Center Deployment Strategies.srt	7.5 KB
3.1 Service Cloud ERD Diagram - From the SOAP API Guide.html	0.2 KB
3.2 Service Cloud Call Center Management - Service Cloud Landing Page.html	0.1 KB
4. Practice Activity – Implementation Strategies Trailhead Units.html	0.5 KB
5. Implementation Strategies Quiz.html	0.1 KB
/.../4. Service Cloud Solution Design/
1. Service Cloud Solution Design Introduction.mp4	2.8 MB
1. Service Cloud Solution Design Introduction.srt	0.8 KB
2. Analyzing Customer Requirements for Service Cloud Solution Design.mp4	18.4 MB
2. Analyzing Customer Requirements for Service Cloud Solution Design.srt	11.8 KB
3. Extending the Service Cloud with Custom Application Development and Third-Party.mp4	10.1 MB
3. Extending the Service Cloud with Custom Application Development and Third-Party.srt	5.6 KB
4. Key Components for Performance Optimization and Creating a Validation Rule.mp4	22.4 MB
4. Key Components for Performance Optimization and Creating a Validation Rule.srt	11.6 KB
5. User Experience Requirements Solved by the Salesforce Lightning Service Console.mp4	13.8 MB
5. User Experience Requirements Solved by the Salesforce Lightning Service Console.srt	8.9 KB
6. Salesforce Lightning Service Console Custom List Views and Creating a New User.mp4	46.4 MB
6. Salesforce Lightning Service Console Custom List Views and Creating a New User.srt	25.6 KB
6.1 What Features Are Available in Lightning Console Apps (Help Article).html	0.1 KB
7. Service Console Interaction Logs (Salesforce Classic Only).mp4	33.3 MB
7. Service Console Interaction Logs (Salesforce Classic Only).srt	13.3 KB
7.1 Turn On Interaction Logs for a Console in Salesforce Classic.html	0.1 KB
7.2 What Features Are Available in Lightning Console Apps (Help Article).html	0.1 KB
7.3 Set Up Interaction Logs for a Console in Salesforce Classic (Help Article).html	0.1 KB
8. Service Console Custom Components.mp4	22.6 MB
8. Service Console Custom Components.srt	10.2 KB
9. Service Console Keyboard Shortcuts.mp4	6.2 MB
9. Service Console Keyboard Shortcuts.srt	2.3 KB
9.1 Keyboard Shortcuts for Lightning Console Apps.html	0.1 KB
9.2 Work with Keyboard Shortcuts in a Salesforce Console in Salesforce Classic.html	0.1 KB
9.3 Default Keyboard Shortcuts for a Salesforce Console in Salesforce Classic.html	0.1 KB
10. Service Console Macros.mp4	32.3 MB
10. Service Console Macros.srt	8.7 KB
10.1 Creating Macros in Salesforce Classic.html	0.1 KB
10.2 Running a Macro.html	0.1 KB
10.3 Bulk Macros.html	0.1 KB
10.4 Irreversible Macros.html	0.1 KB
10.5 Examples of Macros in Salesforce Classic.html	0.1 KB
10.6 Tips for Creating Macros.html	0.1 KB
11. Service Console Integration Toolkit and Lightning Console JavaScript API.mp4	41.5 MB
11. Service Console Integration Toolkit and Lightning Console JavaScript API.srt	16.6 KB
11.1 What Features Are Available in Lightning Console Apps.html	0.1 KB
11.2 Sample Visualforce Code for Toolkit Example.html	0.2 KB
11.3 Salesforce Console Integration Toolkit Developer Guide.html	0.1 KB
11.4 Salesforce Console Developer Guide.html	0.1 KB
12. Adjusting the Service Console Settings.mp4	19.3 MB
12. Adjusting the Service Console Settings.srt	8.1 KB
13. Exam Guide Sample Question #2.mp4	10.1 MB
13. Exam Guide Sample Question #2.srt	6.2 KB
14. Practice Activity – Service Cloud Solution Design Trailhead Units.html	0.7 KB
15. Service Cloud Solution Design Quiz.html	0.1 KB
/5. Knowledge Management/
1. Knowledge Management Introduction.mp4	2.7 MB
1. Knowledge Management Introduction.srt	0.9 KB
2. Enabling Salesforce Knowledge and the Knowledge Article Lifecycle.mp4	33.4 MB
2. Enabling Salesforce Knowledge and the Knowledge Article Lifecycle.srt	13.9 KB
2.1 Complete Guide to Salesforce Knowledge.html	0.2 KB
3. Managing Knowledge Adoption and Maintenance.mp4	27.0 MB
3. Managing Knowledge Adoption and Maintenance.srt	11.9 KB
3.1 Knowledge Base Dashboards & Reports.html	0.1 KB
4. Creating Knowledge Data Categories Groups and Data Categories.mp4	23.2 MB
4. Creating Knowledge Data Categories Groups and Data Categories.srt	11.8 KB
4.1 Data Categories in Salesforce.com.html	0.1 KB
4.2 Keyboard Shortcuts for Data Categories.html	0.1 KB
5. Creating Knowledge Article Record Types and Assigning Page Layouts.mp4	21.2 MB
5. Creating Knowledge Article Record Types and Assigning Page Layouts.srt	7.3 KB
6. Turning on the Knowledge Sidebar in the Service Console.mp4	25.3 MB
6. Turning on the Knowledge Sidebar in the Service Console.srt	10.4 KB
7. Knowledge Publishing Workflow.mp4	29.8 MB
7. Knowledge Publishing Workflow.srt	21.8 KB
7.1 Salesforce Knowledge Implementation Guide.html	0.2 KB
8. Knowledge Data Migration Strategies.mp4	11.0 MB
8. Knowledge Data Migration Strategies.srt	6.8 KB
8.1 Salesforce Knowledge Implementation Guide.html	0.2 KB
9. Knowledge vs. Solutions.mp4	8.4 MB
9. Knowledge vs. Solutions.srt	4.7 KB
10. Exam Guide Sample Question #3 - Public Groups and Assigning Article Actions.mp4	21.4 MB
10. Exam Guide Sample Question #3 - Public Groups and Assigning Article Actions.srt	9.1 KB
11. Exam Guide Sample Question #5.mp4	7.2 MB
11. Exam Guide Sample Question #5.srt	5.2 KB
12. Practice Activity – Knowledge Management Trailhead Units.html	0.5 KB
13. Knowledge Management Quiz.html	0.1 KB
/6. Interaction Channels/
1. Interaction Channels Introduction.mp4	9.5 MB
1. Interaction Channels Introduction.srt	2.7 KB
2. Understanding and Implementing Multiple Support Processes.mp4	11.6 MB
2. Understanding and Implementing Multiple Support Processes.srt	6.9 KB
2.1 Service Cloud Channels.html	0.1 KB
3. Mobile Interaction Channel and Creating a Mobile Case Record Type.mp4	8.8 MB
3. Mobile Interaction Channel and Creating a Mobile Case Record Type.srt	5.0 KB
4. Telephony (aka ‘phone’) Interaction Channel.mp4	9.0 MB
4. Telephony (aka ‘phone’) Interaction Channel.srt	4.7 KB
5. Email Interaction Channel and Creating an Email Case Record Type.mp4	6.7 MB
5. Email Interaction Channel and Creating an Email Case Record Type.srt	3.5 KB
6. Email to Case vs. On-Demand Email to Case and Configuring a Routing Address.mp4	27.7 MB
6. Email to Case vs. On-Demand Email to Case and Configuring a Routing Address.srt	15.6 KB
6.1 Email-to-Case Help Article.html	0.1 KB
7. Adding Emails Related List to Cases Page Layout.mp4	21.5 MB
7. Adding Emails Related List to Cases Page Layout.srt	9.0 KB
8. Configuring Email Templates for Effective Case Communications.mp4	12.6 MB
8. Configuring Email Templates for Effective Case Communications.srt	7.4 KB
9. Web Interaction Channel.mp4	18.1 MB
9. Web Interaction Channel.srt	10.8 KB
10. Chat Interaction Channel – Web Chat (Live Agent).mp4	8.6 MB
10. Chat Interaction Channel – Web Chat (Live Agent).srt	3.5 KB
11. Enabling Live Agent and Creating Live Agent Users.mp4	7.2 MB
11. Enabling Live Agent and Creating Live Agent Users.srt	2.8 KB
12. Creating Live Agent Skills.mp4	7.5 MB
12. Creating Live Agent Skills.srt	3.0 KB
13. Creating Live Agent Configurations.mp4	20.4 MB
13. Creating Live Agent Configurations.srt	10.5 KB
14. Creating Live Agent Deployments.mp4	4.7 MB
14. Creating Live Agent Deployments.srt	3.8 KB
15. Setting Up Live Agent in the Salesforce Console.mp4	6.7 MB
15. Setting Up Live Agent in the Salesforce Console.srt	3.9 KB
16. Creating Chat Buttons.mp4	26.5 MB
16. Creating Chat Buttons.srt	11.4 KB
17. Enabling OmniChannel and Creating Service Presence Status.mp4	6.4 MB
17. Enabling OmniChannel and Creating Service Presence Status.srt	3.8 KB
18. Adding the Supervisor Panel to the Salesforce Console.mp4	17.0 MB
18. Adding the Supervisor Panel to the Salesforce Console.srt	6.1 KB
19. Social Media Interaction Channel.mp4	24.4 MB
19. Social Media Interaction Channel.srt	11.0 KB
19.1 Social Customer Feedback Surveys (AppExchange - Requires Social Studio License).html	0.1 KB
19.2 Social Studio Home Page.html	0.1 KB
19.3 Complete Guide to Social Customer Service.html	0.1 KB
19.4 Marketing Cloud Social Specialist Certification Information.html	0.1 KB
20. Chatter Groups as Internal Interaction Channels.mp4	17.4 MB
20. Chatter Groups as Internal Interaction Channels.srt	8.6 KB
21. Exam Guide Sample Question #4.mp4	4.8 MB
21. Exam Guide Sample Question #4.srt	3.4 KB
22. Interaction Channels UI Design Considerations.mp4	32.4 MB
22. Interaction Channels UI Design Considerations.srt	18.2 KB
23. Case Feed Configuration and Customization.mp4	29.6 MB
23. Case Feed Configuration and Customization.srt	14.0 KB
24. Adding and Configuring the Email Action to the Case Feed.mp4	20.7 MB
24. Adding and Configuring the Email Action to the Case Feed.srt	10.8 KB
25. Interaction Channels Profile Design Considerations.mp4	22.7 MB
25. Interaction Channels Profile Design Considerations.srt	11.6 KB
26. Interaction Channels Objects to Expose Design Considerations.mp4	20.4 MB
26. Interaction Channels Objects to Expose Design Considerations.srt	9.4 KB
26.1 SOAP API Developer Guide API Reference.html	0.1 KB
27. Interaction Channels Sharing Model Design Considerations.mp4	24.9 MB
27. Interaction Channels Sharing Model Design Considerations.srt	16.3 KB
28. Interaction Channels Reporting Design Considerations.mp4	28.8 MB
28. Interaction Channels Reporting Design Considerations.srt	19.2 KB
28.1 AppExchange Dashboard Pack for Marketing, Sales and Service.html	0.1 KB
28.2 Knowledge Report App.html	0.1 KB
29. Kan Ban View and Case Feed Page Layout Assignments.mp4	28.7 MB
29. Kan Ban View and Case Feed Page Layout Assignments.srt	18.2 KB
30. Practice Activity – Interaction Channels Trailhead Units.html	0.6 KB
31. Interaction Channels Quiz.html	0.1 KB
/7. Case Management/
1. Case Management Introduction.mp4	3.9 MB
1. Case Management Introduction.srt	1.3 KB
2. Designing a Case Management Solution.mp4	5.8 MB
2. Designing a Case Management Solution.srt	3.4 KB
3. Case Creation Design Considerations.mp4	7.2 MB
3. Case Creation Design Considerations.srt	5.0 KB
4. Case Queues Configuration.mp4	22.0 MB
4. Case Queues Configuration.srt	11.1 KB
5. Case Assignment Design Considerations.mp4	48.4 MB
5. Case Assignment Design Considerations.srt	20.7 KB
6. OmniChannel for Routing of Cases.mp4	9.1 MB
6. OmniChannel for Routing of Cases.srt	3.2 KB
6.1 Supported Objects for OmniChannel.html	0.1 KB
6.2 OmniChannel Implementation Guide.html	0.1 KB
7. Creating Service Channels for Omni-Channel.mp4	19.4 MB
7. Creating Service Channels for Omni-Channel.srt	6.6 KB
7.1 Supported Objects for OmniChannel.html	0.1 KB
8. Creating Routing Configurations for Omni-Channel.mp4	23.1 MB
8. Creating Routing Configurations for Omni-Channel.srt	9.5 KB
9. Creating a Presence Status for Omni-Channel.mp4	6.0 MB
9. Creating a Presence Status for Omni-Channel.srt	2.2 KB
10. Creating Omni-Channel Permission Sets.mp4	8.1 MB
10. Creating Omni-Channel Permission Sets.srt	3.8 KB
11. Adding Omni-Channel to your Service Console Footer.mp4	14.3 MB
11. Adding Omni-Channel to your Service Console Footer.srt	5.1 KB
12. Adding Sidebar Components to the Service Console.mp4	19.8 MB
12. Adding Sidebar Components to the Service Console.srt	7.2 KB
13. Adding Fields to Page Layouts and Related Lists for Improved Usability.mp4	13.8 MB
13. Adding Fields to Page Layouts and Related Lists for Improved Usability.srt	6.5 KB
14. Case Escalation Design Considerations.mp4	28.7 MB
14. Case Escalation Design Considerations.srt	13.4 KB
15. Log a Call Activity Management and Call Disposition Design.mp4	39.8 MB
15. Log a Call Activity Management and Call Disposition Design.srt	17.6 KB
16. Case Resolution Design Considerations – Case Closure.mp4	23.7 MB
16. Case Resolution Design Considerations – Case Closure.srt	12.5 KB
16.1 Idea Exchange - Vote on Close Case ButtonPage Missing in Lightning Experience.html	0.1 KB
17. Enabling Entitlement Management for SLA Driven Case Management.mp4	79.6 MB
17. Enabling Entitlement Management for SLA Driven Case Management.srt	31.1 KB
17.1 The Admin's Guide to Entitlement Management (PDF).html	0.2 KB
17.2 Entitlement Setup Checklist.html	0.2 KB
17.3 Entitlement Management Trailhead Module.html	0.1 KB
17.4 Entitlement Management Help Topic.html	0.1 KB
18. Improve Agent Productivity by Bundling Multiple Case Actions in Macros.mp4	25.1 MB
18. Improve Agent Productivity by Bundling Multiple Case Actions in Macros.srt	12.2 KB
18.1 Keyboard Shortcuts for Macros.html	0.1 KB
19. Field Service Lightning.mp4	45.2 MB
19. Field Service Lightning.srt	16.5 KB
19.1 Set Up Field Service Lightning (Help Article).html	0.1 KB
19.2 Field Service Lightning Consultant Certification Home Page.html	0.1 KB
19.3 Complete Guide to Field Service (PDF).html	0.2 KB
19.4 Field Service Lightning Managed Package Implementation Notes (PDF).html	0.1 KB
19.5 Field Service Lightning Managed Package Installation Page.html	0.1 KB
20. Final Live Agent Configurations.mp4	14.0 MB
20. Final Live Agent Configurations.srt	10.0 KB
21. Creating a Self-Service Community to Increase Case Deflection.mp4	60.1 MB
21. Creating a Self-Service Community to Increase Case Deflection.srt	25.4 KB
21.1 New Case Action Doesn't Exist Error - Knowledge Article 000232310.html	0.1 KB
21.2 Set Up and Manage Communities Guide (PDF).html	0.1 KB
21.3 Build a Community with Knowledge and Chat (Trailhead).html	0.2 KB
21.4 Introducing Lightning Bolt.html	0.1 KB
21.5 Customer Community 101 eBook (PDF).html	0.1 KB
21.6 Which Community Template Should I Use.html	0.1 KB
22. Visual Workflow Use Cases, Capabilities and Limitations for Case Management.mp4	80.0 MB
22. Visual Workflow Use Cases, Capabilities and Limitations for Case Management.srt	28.7 KB
22.1 Visual Workflow Getting Started Pack (Private AppExchange Listing).html	0.1 KB
22.2 Visual Workflow Guide.html	0.2 KB
22.3 Which Automation Tool.html	0.2 KB
22.4 Create a Satisfaction Survey Using Flows - Trailhead Module.html	0.1 KB
23. Practice Activity – Case Management Trailhead Units.html	1.1 KB
24. Case Management Quiz.html	0.1 KB
/.../8. Contact Center Analytics/
1. Contact Center Analytics Introduction.mp4	4.1 MB
1. Contact Center Analytics Introduction.srt	1.4 KB
2. Contact Center Reporting Solutions.mp4	12.5 MB
2. Contact Center Reporting Solutions.srt	4.7 KB
2.1 Service and Support Reports and Dashboards App.html	0.1 KB
3. Reports and Dashboards Design Considerations.mp4	19.6 MB
3. Reports and Dashboards Design Considerations.srt	9.9 KB
4. Practice Activity – Contact Center Analytics Trailhead Units.html	0.8 KB
5. Contact Center Analytics Quiz.html	0.1 KB
/.../9. Integration and Data Management/
1. Integration and Data Management Introduction.mp4	4.5 MB
1. Integration and Data Management Introduction.srt	1.7 KB
2. Design Considerations for Large Data and Transaction Volumes.mp4	8.2 MB
2. Design Considerations for Large Data and Transaction Volumes.srt	3.3 KB
2.1 Deferred Sharing Tip Sheet (PDF).html	0.2 KB
3. Contact Center Integration Patterns.mp4	44.6 MB
3. Contact Center Integration Patterns.srt	17.1 KB
3.1 Get Started with Open CTI.html	0.2 KB
3.2 Open CTI Lightning Demo Adapter Installation Page.html	0.1 KB
3.3 Lightning Open CTI Demo Adapter Install Instructions and More.html	0.1 KB
4. Practice Activity – Integration and Data Management Trailhead Units.html	0.7 KB
5. Integration and Data Management Quiz.html	0.1 KB
/.../11. Next Steps/
1. Next Steps Introduction.mp4	3.1 MB
1. Next Steps Introduction.srt	1.1 KB
2. Registering for the Service Cloud Consultant Certification.mp4	11.6 MB
2. Registering for the Service Cloud Consultant Certification.srt	7.9 KB
3. Taking the Exam – Online vs. On-site.mp4	40.6 MB
3. Taking the Exam – Online vs. On-site.srt	16.5 KB
4. Test Taking Strategies – Improve Your Odds of Passing the First Time.mp4	37.8 MB
4. Test Taking Strategies – Improve Your Odds of Passing the First Time.srt	9.2 KB
5. Final Thoughts and a Word of Thanks.mp4	5.9 MB
5. Final Thoughts and a Word of Thanks.srt	1.3 KB
6. Bonus Lecture Coupons and Free Courses.html	11.2 KB
Total files 310