WebToolTip com Udemy Ai Powered Customer Experience Cx | 13D40DE597E56008E6F388681C263E21FE277B8F

WebToolTip com Udemy Ai Powered Customer Experience Cx

Name	[ WebToolTip.com ] Udemy - Ai-Powered Customer Experience (Cx)	DOWNLOAD Copy Link Trouble downloading? see How To
Total Size	2.3 GB
Total Files	132
Last Seen	2025-07-18 00:25
Hash	13D40DE597E56008E6F388681C263E21FE277B8F

/
Get Bonus Downloads Here.url	0.2 KB
/1 - Introduction/
1 - Introduction to Customer Experience Management.mkv	25.0 MB
/.../2 - Advanced Certificate in Customer Experience Management/
10 - Voice of the Customer VoC Analysis.mkv	20.6 MB
11 - Emotional Experience Design EED.mkv	21.2 MB
12 - Lifetime Value LTV and Customer Lifetime Value CLV.mkv	15.8 MB
13 - Employee Experience EX.mkv	14.3 MB
2 - Course Slides.html	0.1 KB
2 - Customer-Experience-Management.pptx.pdf	3.6 MB
3 - Theory Overview.mkv	6.9 MB
4 - HighLevel Frameworks.mkv	24.8 MB
5 - CX Principles.mkv	16.6 MB
6 - Customer Segmentation and Persona Development.mkv	25.6 MB
7 - Service Recovery and Complaint Handling.mkv	28.5 MB
8 - Customer Journey Optimisation.mkv	62.7 MB
9 - Service Blueprinting and Process Design.mkv	47.8 MB
/.../3 - Customer Experience Management CX Frameworks Strategies/
14 - Intro.mkv	4.5 MB
15 - Course overview.mkv	9.1 MB
16 - Course slides.html	0.1 KB
17 - Working with frameworks.mkv	7.8 MB
18 - Empathy map.mkv	25.4 MB
18 - Exercise-1-Empathy-Map.pdf	230.7 KB
18 - Mock-Up-Data.pdf	84.0 KB
19 - Exercise-2-Experience-Map.pdf	995.4 KB
19 - Experience map.mkv	47.6 MB
20 - Customer journey map.mkv	35.1 MB
20 - Exercise-3-Customer-Journey-Map.pdf	730.8 KB
21 - Exercise-4-Service-Blueprint.pdf	817.5 KB
21 - Service blueprint.mkv	46.6 MB
22 - Data analysis and segmentation.mkv	6.2 MB
23 - Cohort analysis.mkv	49.7 MB
23 - Exercise-5-cohort-analysis.xlsx	5.5 KB
24 - Data segmentation.mkv	91.3 MB
24 - Exercise-6-Customer-segmentation.xlsx	7.6 KB
25 - Research methodologies.mkv	14.8 MB
26 - Exercise-7-VoC.xlsx	5.3 KB
26 - Voice of the Customer VoC.mkv	113.4 MB
27 - Emotional Experience Design EED.mkv	64.3 MB
27 - Exercise-8-EED.xlsx	5.8 KB
/.../4 - Customer Experience with Generative AI/
28 - Generative AI in Customer Experience An Introduction.html	19.2 KB
29 - Crafting Personalized Journeys Generative AI for Content and Communication.html	18.1 KB
30 - Conversational AI and Chatbots Elevating Customer Service.html	17.8 KB
31 - Smart Recommendations.html	19.0 KB
32 - Generative AI for Product and Service Innovation.html	18.7 KB
33 - Building a Generative AI Strategy for Customer Experience.html	16.2 KB
34 - Ethical and Responsible Use of Generative AI in CX.html	15.4 KB
35 - The Future of Generative AI in Customer Experience.html	17.8 KB
36 - Case Study Deep Dive Successful Implementations of Generative AI in CX.html	21.6 KB
37 - Handson Project Designing a Generative AI Solution.html	18.5 KB
/.../5 - Introduction to ChatGPT/
38 - What is ChatGPT and How Does it Work.mkv	65.6 MB
39 - The Evolving Role of AI.mkv	22.4 MB
40 - Intro to AI Prompt Writing.mkv	50.5 MB
/.../6 - User Interviews User Onboarding/
41 - Presentation.mkv	9.3 MB
42 - Course overview.mkv	3.8 MB
43 - Concept.mkv	8.7 MB
44 - Characteristics of indepth interviews.mkv	16.3 MB
45 - Advantages of indepth interviews.mkv	17.2 MB
46 - Uses of indepth interviews.mkv	19.8 MB
47 - Importance of mastering indepth interviews techniques.mkv	20.8 MB
48 - Creating a guide.mkv	20.8 MB
49 - Creating a guide what not to do.mkv	5.0 MB
50 - Presentation of self in interviews.mkv	25.0 MB
51 - Authenticity and professionalism Importance.mkv	12.5 MB
52 - Authenticity and professionalism strategies.mkv	14.8 MB
53 - Authenticity and professionalism benefits.mkv	10.4 MB
54 - The role of language.mkv	14.0 MB
55 - Verbal and nonverbal cues importance.mkv	19.2 MB
56 - Verbal cues interpretation.mkv	28.5 MB
57 - Nonverbal cues interpretation.mkv	22.2 MB
58 - Verbal and nonverbal cues integration.mkv	24.3 MB
59 - Attention to details importance.mkv	13.4 MB
60 - Attention to details strategies.mkv	16.1 MB
61 - Ethical considerations.mkv	20.3 MB
62 - Getting started.mkv	19.8 MB
63 - Letting the respondent lead importance.mkv	16.7 MB
64 - Letting the respondent lead strategies.mkv	16.7 MB
65 - Managing the interview pace importance.mkv	12.7 MB
66 - Managing the interview pace strategies.mkv	13.3 MB
67 - Probing.mkv	18.0 MB
68 - Probing what not to do.mkv	12.5 MB
69 - Notetaking importance.mkv	14.4 MB
70 - Notetaking benefits.mkv	15.0 MB
71 - Notetaking strategies.mkv	16.3 MB
72 - Learning how to interview.mkv	23.4 MB
73 - Using recording equipment.mkv	13.4 MB
74 - Transcribing interviews importance.mkv	12.1 MB
75 - Transcribing interviews techniques.mkv	17.6 MB
/.../7 - User Onboarding Guide/
76 - Introduction to UserCentered Design.html	15.6 KB
77 - The Power of User Interviews.html	14.4 KB
78 - Analyzing User Interview Data.html	13.3 KB
79 - Usability Testing Unveiling User Behavior.html	14.5 KB
80 - Surveys and Questionnaires Gathering Quantitative Insights.html	13.2 KB
81 - The Art of User Onboarding.html	15.4 KB
82 - User Onboarding Case Studies Learning from the Best.html	11.6 KB
83 - Building a User Onboarding Framework.html	12.9 KB
84 - The Psychology of User Onboarding.html	7.6 KB
85 - User Onboarding for Different User Types.html	7.4 KB
86 - User Onboarding and UX Design A Symbiotic Relationship.html	11.0 KB
87 - Heatmaps and Eye Tracking Visualizing User Behavior.html	10.9 KB
/.../8 - Sales Service Data Analysis Supplementary Module/
100 - Conversion Rate Optimisation Using Data.mkv	34.3 MB
101 - Analysing Customer Lifetime Value CLV.html	7.5 KB
102 - Sentiment Analysis for Customer Feedback.html	6.3 KB
103 - Personalisation Strategies Based on Data.html	8.9 KB
104 - Customer Churn Prediction and Prevention.mkv	37.5 MB
105 - Analysing Service Response Times and Customer Satisfaction.html	5.8 KB
106 - Identifying Service Bottlenecks.html	4.5 KB
107 - Optimising Workflows Using Data.html	3.3 KB
108 - Using Data to Improve Customer Support Efficiency.mkv	53.3 MB
88 - The Importance of Data in Sales and Customer Service.html	7.3 KB
89 - Types of Data in Sales and Service Environments.html	11.2 KB
90 - Key Metrics and KPIs for Sales and Service.html	9.3 KB
91 - Overview of Data Analysis Tools.html	9.4 KB
92 - Sources of Sales and Service Data.html	6.9 KB
93 - Data Quality Identifying Handling Issues.html	6.6 KB
94 - Data Cleaning Techniques Excel Python Basics.html	3.8 KB
95 - Structuring Data for Analysis.html	3.9 KB
96 - Analysing Customer Feedback and Support Data.html	3.7 KB
97 - Understanding Sales Trends and Patterns.mkv	35.5 MB
98 - Sales Pipeline Analysis.mkv	31.7 MB
99 - Customer Segmentation Techniques.html	4.1 KB
/.../9 - Data Storytelling Communicating Data Insights Effectively Supplementary Module/
109 - Presentation.mkv	4.3 MB
110 - Course overview.mkv	37.3 MB
111 - Decoding the Context for Effective Communication.mkv	82.0 MB
112 - How We See The Principles of Visual Perception.mkv	83.8 MB
113 - Selecting the Right Visual for Your Message.mkv	42.1 MB
114 - Designing for Clarity and Impact Eliminating Clutter Thinking Like a Designer.mkv	33.7 MB
115 - Guiding the Eye Focusing Your Audiences Attention.mkv	23.4 MB
116 - The Magic of Narrative Crafting Your Data Story.mkv	35.5 MB
117 - Tactics for Clear Storytelling Logic and Structure.mkv	63.0 MB
118 - Dissecting Effective Visual Stories and Seeking Fresh Perspectives.mkv	39.5 MB
119 - Congrats.mkv	13.9 MB
120 - Supplement Little Red Riding Hood.mkv	104.9 MB
/~Get Your Files Here !/
Bonus Resources.txt	0.1 KB
Total files 132